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HomeMy WebLinkAboutMeter - Guidelines and workflow notesHere’s a structured breakdown to help clarify the process: Meter Install Procedure - Workflow Steps 1. General Guidelines (Justin) - Location Restrictions: - New meters should never be installed in sidewalks. - CIP projects for public works (PW) street upgrades are necessary if there’s no right-of-way (ROW) for curb and gutter. - Special Cases: - For projects like the Williams downtown project, meter boxes should be flush but situated in new “mushrooms” rather than sidewalks. - Equipment: - Ensure no skid plates; use new ones as required. 2. Site Preparation - Contractor Coordination: - SFM (Site Foreman) will coordinate with the contractor to spray location of setters. - Elevation of the setter and meter to be checked later. - Permit Verification: - Confirm all necessary permits are in place (B permit, project plans). - Mark the location in the field. 3. CIP Projects - Water Main Replacement: - New setters will be installed. - CED (Construction Engineering Division) to sign off on permits. - Meter Drop Process: - Meter drop to be coordinated with shops (specifically Holly). 4. Communication and Scheduling - Initial Contact: - Sandy to call/email when ready for a new meter. - Service Install: - Pat schedules and installs service. - Callback for the meter crew after installation. - Service Request (SR) Creation: - Sandy creates SR and work order (WO) for meter installation in Cityworks. - Permit and Information: - After installation, an email is sent with permit number and installation details. - Sandy finalizes permits and shares them with you and Ana. 5. Meter Box Checks - Field Check: - SR and work order to check the meter box (e.g., Renton Ave). - Use Sensus analytics to match meters with the app on their phones. - Activation: - Ensure MXU is activated; if not, it shows as an orphaned meter. - Report Accuracy: - Address any mismatches in the reports. 6. Permit Handling - Setter Installation: - Two permits are needed for setting and dropping the meter. - Ensure the setter installation is coordinated and marked. - Developer Involvement: - For plat developments, the developer handles the water main installation; shops only install meters based on approved plans from CED. 7. Billing and Account Setup - Billing Setup: - Once the meter is in Energov and paid, notify utility billing via email from Sandy to set up the account. - Cut and Cap Issues: - If an owner has cut and capped issues, the shops must be contacted to address the meter removal. 8. Final Steps and Communication - Work Order Finalization: - Sandy closes the SR to Sean, with WO updates from Pat as needed. - Coordination for Upcoming Projects: - Holly to forward information on upcoming projects to Pat. Action Items - Ensure all team members are clear on their roles. - Regularly review and update the workflow as needed based on feedback and project changes. *GIS Utility – meters are updated after all information is received from Sandy (UBRef). *Permit / Energov, location details and some clarification may be needed.