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HomeMy WebLinkAboutAddendum - 8Executive Services Department Memorandum DATE:November 18, 2024 TO:Kristi Rowland, Deputy Chief Administrative Officer CC:Young Yoon, Information Technology Director FROM:Lacey Pires, Administrative Secretary SUBJECT:Amendment No. 8 to CAG-11-094 This memo is in lieu of our standard contract template which allows for signature by both parties. Attached for your review and signature is Amendment No. 8 to CAG-11-094 with Tyler Technologies. This packet authorizes the attached zero-dollar quote for Gateway Services for EPL. This is a replacement for Bridgepay, which loses vendor support at the end of the year. The gateway service will pass payment information entered into the Energov portal through to our payment processor, Elavon, allowing us to continue accepting online payments without losing the kick-back we receive from Elavon and our bank. Attached are the following documents: 1. Tyler Technologies quote for Gateway Services for EPL Approved By: _____________________________ Kristi Rowland, Deputy Chief Administrative Officer _____________________________ Date CAG-11-094, Adden #8-24 2024-501358-C4V8M0 CONFIDENTIAL Page 1 Quoted By:Andrew Meyer Quote Expiration:4/7/25 Quote Name:Gateway Services for EPL Sales Quotation For: City of Renton 1055 S Grady Way Renton WA 98057-3232 Phone: +1 (425) 430-6932 Payments Rate Online $ 1.50 XEnterprise Permitting & Licensing Payments Per card transaction with Visa, MasterCard, Discover, and American Express. Payments - 2024-501358-C4V8M0 CONFIDENTIAL Page 2 Summary One Time Fees Recurring Fees Total Services $ 0 $ 0 Total Third-Party Hardware, Software, Services $ 0 $ 0 Summary Total $ 0 $ 0 Contract Total $ 0 Customer Approval:Date: Print Name:P.O.#: Client agrees that items in this sales quotation are, upon Client's signature or approval of same, hereby added to the existing agreement ("Agreement") between the parties and subject to its terms. Additionally, payment for said items, as applicable but subject to any listed assumptions herein, shall conform to the following terms: License fees for Tyler and third party software are invoiced upon the earlier of (i) delivery of the license key or (ii) when Tyler makes such software available for download by the Client; Fees for hardware are invoiced upon delivery; Fees for year one of hardware maintenance are invoiced upon delivery of the hardware; Annual Maintenance and Support fees, SaaS fees, Hosting fees, and Subscription fees are first payable when Tyler makes the software available for download by the Client (for Maintenance) or on the first day of the month following the date this quotation was signed (for SaaS, Hosting, and Subscription), and any such fees are prorated to align with the applicable term under the Agreement, with renewals invoiced annually thereafter in accord with the Agreement. Fees for services included in this sales quotation shall be invoiced as indicated below. o Implementation and other professional services fees shall be invoiced as delivered. Expenses associated with onsite services are invoiced as incurred. 2024-501358-C4V8M0 CONFIDENTIAL Page 3 Comments SaaS Monthly Fees are rounded to the nearest dollar. The Annual Fee value represents the cost to the customer. EXHIBIT A - TYLER PAYMENTS GATEWAY SERVICE TERMS AND CONDITIONS Tyler Payments Gateway:collecting credit/debit card and eCheck transactions on behalf of Client. Tyler Payments Gateway will provide integration with Client third party merchant service provider, as well as real-time integration with Tyler billing or cashiering systems. Merchant processing, billing, flow of funds, settlement and reconciliation are not part Tyler Payments Gateway and are instead the responsibility of Client or its third party merchant service provider. Services and Flow of Funds: Through the Tyler Payments Gateway, Tyler (directly or through its affiliate) will send information to payment processing vendor to process all major credit and debit cards and Tyler will process eCheck (ACH) transactions for the Principal Amount due to the Client. means the fees due to Client from end users to pay for Products. means goods, documents or services that may be ordered or used byend users fromClient. Credit/Debit cards. The Principal Amount due to the Client will be processed merchant account. By leveraging this merchant account, Tyler will be acting as a Third-Party Service Provider (TPSP) and therefore is not a party to the flow of funds for settlement of the funds to the Client. Client will be responsible for all merchant fees associated with all merchant account(s); fees and debits resulting from chargebacks or refunds; or any other fees, fines, or assessments generated through any merchant account(s). For eChecks: Tyler will process the Principal Amount through the Tyler Payments Gateway and will not require any MIDs from merchant service provider. eCheck funds will be settled directly into the bank account. Any fees associated with eCheck returns will be billed back to Client in the monthly invoice. User IDs and Passcodes: Tyler shall provide to Client user IDs andpasscodesorothersecuredmeans to access the Services, as applicable. Client is responsible for maintaining the confidentiality of its user IDs and passcodes and will be solely liable for all activities immediately notify Tyler of any unauthorized passcodes. Client agrees to access, and require end users to access, the Services in a secure manner standards established from time to time. Client shall have sole responsibility to control, and shallbe liable to Tyler for the accuracy, quality, integrity, legality, reliability and appropriateness of, all end userdataprovidedto Tyler and shallusecommercially reasonable efforts to prevent the unauthorized access or use of the Services. PCI DSS Compliance:Each Party understands and agrees to comply with the current version of PCI DSS and any amendments thereto, including, but not limited to, the maintenance, inspection, scanning and training obligations set forth therein. Fees: Fees for Tyler Gateway Services are set forth in the Investment Summary, will be invoiced on a monthly basis and are due within 30 days of invoice. Fees indicated in the Investment Summary may be increased by Tyler upon notice of no less than thirty (30) days. Assumptions: Client is responsible for obtaining and providing all MIDs and devices from acquiring bank/processor/merchant service provider. Client will be responsible for all fees due to merchant service provider for all merchant account(s). Client will be responsible for managing all refunds, eCheck returns, and chargebacks. Client will be responsible for all end user customer service. Client will work diligently with Tyler to help test and implement the Services in a timely manner. all reporting and financial reconciliation