HomeMy WebLinkAboutCommittee of the Whole - 28 Apr 2025 - Agenda - Pdf
CITY OF RENTON
AGENDA - Committee of the Whole Meeting
6:00 PM - Monday, April 28, 2025
7th Floor Council Chambers/Videoconference
1. Website Update
a) Presentation
2. REMOTE ATTENDANCE POLICY
If you would like to attend this week's meeting remotely, you can do so by going to
https://us02web.zoom.us/j/86753290028?pwd=M2pOc09HWWNrY05uVnlIWnpGS1E4UT09
Zoom Meeting ID: 867 5329 0028, Passcode: 881839
You can call through Zoom at (253) 215-8782 and use the Meeting ID.
City of Renton
Website Overview
COMMITTEE OF THE WHOLE -APRIL 28, 2025
KRISTI ROWLAND & LAURA PETTITT
AG
E
N
D
A
I
T
E
M
#
1
.
a
)
Why make a change?
End of life, support sun-setting for PowerSchool
Clunky & painful for staff
stale and abandoned pages providing inaccurate
information or dead ends
High learning curve for making small edits
Limited capabilities for integrations
Design required knowledge of our organization
AG
E
N
D
A
I
T
E
M
#
1
.
a
)
User-Focused Design
“3-clicks”
Accessibility
Translations, plain speak, and tools
Continuous improvements
Data-informed updates, city-wide collaboration
What’s improved?
Best in Class Support
Analytics, Industry leading provider with automated updates for
required
AG
E
N
D
A
I
T
E
M
#
1
.
a
)
How?
Initial data discovery
Heatmapping
Community survey
Department usability workshops
Information architecture
Usability testing
UX design
Navigation test
Content rationalization
Content migration
AG
E
N
D
A
I
T
E
M
#
1
.
a
)
Other city examples
AG
E
N
D
A
I
T
E
M
#
1
.
a
)
Data Driven Decisions
AG
E
N
D
A
I
T
E
M
#
1
.
a
)
Training / Responsibilities
Interdepartmental web teams
42 webmasters representing their
department and managing
updates
10+ hours of training on:
Writing for the web
Accessibility
Content publisher training
Dedicated working sessions
Migrating remaining pages
200 moved by vendor; additional
by staff, as needed
AG
E
N
D
A
I
T
E
M
#
1
.
a
)
Website Analytics
January 28 through April 21, 2025
AG
E
N
D
A
I
T
E
M
#
1
.
a
)
Key benefits / new widgets
Internal benefits
Back-end organization
One change made across multiple pages
Integrates with other Granicus products
Your Voice Renton, GovDelivery,GovQA
Easy access to customer support
Customer benefits
Data visualization
Events 'Add to Calendar' feature
Mobile-friendly
Search without ads & can be modified by keywords
Low probability of outages
AG
E
N
D
A
I
T
E
M
#
1
.
a
)
Continued evolvement
Response to questions/feedback
ongoing
6 months assessment (July)
survey for city staff
survey for users
Continued support from
Communications Staff
Monthly reporting analysis
Individual department working
sessions with Communications
Photo refresh project
Quarterly content reviews for Plain
Language
Monthly meetings with the city-wide
webmasters to address issues or
troubleshoot
AG
E
N
D
A
I
T
E
M
#
1
.
a
)
Questions?
AG
E
N
D
A
I
T
E
M
#
1
.
a
)