HomeMy WebLinkAboutContractCAG-26-004
Garbage, Recyclables, and Compostables
Service Contract
City of Renton
and
Recology King County
For Services Provided
April 1, 2027 – March 31, 2037
CAG-26-004
i
Contents
1 DEFINITIONS ................................................................................................................................................. 1
2 TERM............................................................................................................................................................7
3 CONTRACTOR REPRESENTATIONS AND WARRANTIES..................................................................................7
4 GENERAL COLLECTION REQUIREMENTS........................................................................................................7
4.1 SERVICE AREA ................................................................................................................................................. 7
4.2 ANNEXATION .................................................................................................................................................. 8
4.3 SERVICE TO RESIDENCES ON PRIVATE ROADS AND DRIVEWAYS ................................................................................. 8
4.4 HOURS/DAYS OF COLLECTION ............................................................................................................................ 8
4.5 EMPLOYEE CONDUCT ....................................................................................................................................... 9
4.6 DISABLED PERSON SERVICE ...............................................................................................................................9
4.7 HOLIDAY SCHEDULES ......................................................................................................................................10
4.8 INCLEMENT WEATHER AND OTHER SERVICE DISRUPTIONS ..................................................................................... 10
4.9 SUSPENDING COLLECTION FROM PROBLEM CUSTOMERS ....................................................................................... 11
4.10 MISSED COLLECTIONS .................................................................................................................................... 12
4.11 SAME-DAY COLLECTION..................................................................................................................................13
4.12 CONTAMINATION MONITORING ....................................................................................................................... 13
4.13 ROUTING, NOTIFICATION, AND APPROVAL .......................................................................................................... 13
4.14 SPILLAGE...................................................................................................................................................... 14
4.15 PILOT PROGRAMS .......................................................................................................................................... 14
4.16 DISRUPTION DUE TO CONSTRUCTION ................................................................................................................ 15
4.17 PERFORMANCE UNDER LABOR DISRUPTION ........................................................................................................ 15
4.18 SAFEGUARDING PUBLIC AND PRIVATE FACILITIES.................................................................................................. 18
4.19 CONTRACT IMPLEMENTATION .......................................................................................................................... 18
4.20 TRANSITION OF CONTAINERS ........................................................................................................................... 19
4.21 HIRING PREFERENCE ...................................................................................................................................... 20
5 PROCESSING AND DISPOSAL ....................................................................................................................... 21
5.1 PROCESSING RECYCLABLES AND COMPOSTABLES.................................................................................................. 21
5.2 DISPOSAL DESTINATION AND RESTRICTIONS ........................................................................................................ 21
6 FLEET AND CONTAINER REQUIREMENTS .................................................................................................... 22
6.1 VEHICLE AND EQUIPMENT REQUIREMENTS .........................................................................................................22
6.2 OPERATIONS BASE ......................................................................................................................................... 24
6.3 GENERAL CONTAINER REQUIREMENTS ............................................................................................................... 24
6.4 CARTS ......................................................................................................................................................... 25
6.5 DETACHABLE CONTAINERS AND DROP-BOX CONTAINERS....................................................................................... 26
6.6 CONTAINER OWNERSHIP ................................................................................................................................. 27
6.7 CONTAINER COLORS AND LABELING .................................................................................................................. 27
6.8 CONTAINER WEIGHTS..................................................................................................................................... 28
6.9 CONTAINER REMOVAL UPON CITY OR CUSTOMER REQUEST .................................................................................. 28
6.10 CONTAINER LOCKABILITY ................................................................................................................................. 29
6.11 CONTAINER CLEANING .................................................................................................................................... 29
7 SINGLE-FAMILY SERVICES ........................................................................................................................... 29
7.1 SINGLE-FAMILY GARBAGE COLLECTION .............................................................................................................. 29
7.2 SINGLE-FAMILY RECYCLABLES COLLECTION ......................................................................................................... 30
7.3 SINGLE-FAMILY COMPOSTABLES COLLECTION ...................................................................................................... 31
ii
8 MULTIFAMILY AND COMMERCIAL SERVICES .............................................................................................. 32
8.1 MULTIFAMILY AND COMMERCIAL GARBAGE COLLECTION ...................................................................................... 32
8.2 MULTIFAMILY AND COMMERCIAL RECYCLABLES COLLECTION .................................................................................33
8.3 MULTIFAMILY AND COMMERCIAL COMPOSTABLES COLLECTION..............................................................................34
9 OTHER COLLECTION SERVICES .................................................................................................................... 35
9.1 PERMANENT DROP-BOX CONTAINER GARBAGE COLLECTION .................................................................................. 35
9.2 TEMPORARY (NON-EVENT) CONTAINER CUSTOMERS............................................................................................ 36
9.3 SPECIAL EVENT SERVICES................................................................................................................................. 36
9.4 ON-CALL BULKY WASTE AND SPECIAL ITEM COLLECTION .......................................................................................36
9.5 EXCLUDED SERVICES.......................................................................................................................................37
10 PROMOTION AND EDUCATION SERVICES...................................................................................................38
10.1 OUTREACH FOR SINGLE-FAMILY CUSTOMERS ...................................................................................................... 39
10.2 OUTREACH FOR MULTIFAMILY CUSTOMERS ........................................................................................................ 39
10.3 OUTREACH FOR COMMERCIAL CUSTOMERS ........................................................................................................ 40
10.4 OUTREACH AT CITY-SPONSORED COMMUNITY EVENTS .........................................................................................41
11 CITY SERVICES ............................................................................................................................................. 42
11.1 MUNICIPAL SERVICES ..................................................................................................................................... 42
11.2 CITY-SPONSORED COMMUNITY EVENTS ............................................................................................................. 43
11.3 CITY DROP-OFF COLLECTION EVENTS ................................................................................................................. 43
11.4 PUBLIC SIDEWALK CONTAINERS ........................................................................................................................ 43
12 CUSTOMER SERVICE ................................................................................................................................... 44
12.1 CUSTOMER SERVICE FUNCTIONS ....................................................................................................................... 44
12.2 FULL KNOWLEDGE OF GARBAGE, RECYCLABLES, AND COMPOSTABLES PROGRAMS REQUIRED ....................................... 44
12.3 CUSTOMER SERVICE LOCATION, HOURS,AND STAFFING ........................................................................................ 45
12.4 CUSTOMER COMPLAINTS AND SERVICE REQUESTS................................................................................................ 46
12.5 HANDLING OF CUSTOMER CALLS ...................................................................................................................... 46
12.6 CUSTOMER SERVICE MONITORING AND CORRECTIVE MEASURES ............................................................................ 46
12.7 CONTRACTOR WEBSITE................................................................................................................................... 47
12.8 CUSTOMER COMMUNICATIONS ........................................................................................................................ 48
12.9 SERVICE HOLDS ............................................................................................................................................. 48
13 CUSTOMER BILLING AND RATES ................................................................................................................. 49
13.1 CUSTOMER RATES ......................................................................................................................................... 49
13.2 CONTRACTOR AND CITY DATA EXCHANGE .......................................................................................................... 49
13.3 CITY DATA FILES ............................................................................................................................................ 50
13.4 CONTRACTOR DATA FILES ............................................................................................................................... 50
14 COORDINATION WITH CITY ........................................................................................................................ 51
14.1 CITY CUSTOMER SERVICE ................................................................................................................................ 51
14.2 MONITORING AND EVALUATION OF OPERATIONS ................................................................................................ 51
14.3 OPERATIONS PLAN ......................................................................................................................................... 52
14.4 PERFORMANCE REVIEW .................................................................................................................................. 52
14.5 EMERGENCY RESPONSE .................................................................................................................................. 53
14.6 SITE PLANNING AND BUILDING DESIGN REVIEW .................................................................................................. 53
14.7 REPORTING .................................................................................................................................................. 53
14.8 TRANSITION TO THE NEXT CONTRACTOR ............................................................................................................ 57
iii
15 COMPENSATION ......................................................................................................................................... 57
15.1 COMPENSATION TO THE CONTRACTOR............................................................................................................... 57
15.2 CONTRACTOR INVOICE AND PAYMENT ...............................................................................................................58
15.3 COMPENSATION ADJUSTMENTS........................................................................................................................58
15.4 CHANGE IN LAW ............................................................................................................................................ 60
16 FAILURE TO PERFORM, REMEDIES, DEFAULT, AND TERMINATION ............................................................. 60
16.1 PERFORMANCE FEES ...................................................................................................................................... 60
16.2 CONTRACT DEFAULT ...................................................................................................................................... 63
17 GENERAL TERMS.........................................................................................................................................65
17.1 NOTICES ......................................................................................................................................................65
17.2 COLLECTION RIGHTS.......................................................................................................................................66
17.3 ACCESS TO RECORDS ...................................................................................................................................... 66
17.4 INSURANCE................................................................................................................................................... 67
17.5 PERFORMANCE BOND .................................................................................................................................... 69
17.6 INDEMNIFICATION..........................................................................................................................................69
17.7 CONFIDENTIALITY OF INFORMATION .................................................................................................................. 70
17.8 ASSIGNMENT OF CONTRACT ............................................................................................................................ 70
17.9 LAWS TO GOVERN/VENUE .............................................................................................................................. 71
17.10 COMPLIANCE WITH APPLICABLE LAWS AND REGULATIONS ................................................................................ 72
17.11 BEHESTED PAYMENTS ................................................................................................................................ 72
17.12 LICENSES, PERMITS, AND TAXES ................................................................................................................... 72
17.13 RELATIONSHIP OF PARTIES .......................................................................................................................... 73
17.14 CONTRACTOR’S RELATIONSHIP WITH CUSTOMERS ........................................................................................... 73
17.15 BANKRUPTCY/RECEIVERSHIP ....................................................................................................................... 73
17.16 RIGHT TO RENEGOTIATE/AMEND ................................................................................................................. 73
17.17 FORCE MAJEURE ...................................................................................................................................... 74
17.18 SEVERABILITY/ILLEGAL PROVISIONS .............................................................................................................. 74
17.19 WAIVER .................................................................................................................................................. 74
17.20 INCORPORATION OF CONTRACTOR’S PROPOSAL IN RESPONSE TO CITY’S REQUEST FOR PROPOSALS........................... 75
17.21 DISPUTE RESOLUTION ................................................................................................................................ 75
17.22 ENTIRETY ................................................................................................................................................ 75
EXHIBITS
Exhibit A: Service Area Map
Exhibit B: Contractor Rates (2026)
Exhibit C: Recyclable Materials to be Collected
Exhibit D: Rate Modification Example
Exhibit E: Public Sidewalk Containers
Exhibit F: Operations Plan
Exhibit G: Form of Performance Bond
1
This Garbage, Recyclables, and Compostables Services Contract (“Contract”) is entered into this 10th
day of March, 2026 (“Date of Execution”), by and between the City of Renton, a municipal corporation
(“City”), and Recology King County Inc., a Washington corporation (“Contractor”). The City and
Contractor are referred to collectively in the Contract as the “Parties.” The Date of Execution is the last
date the Parties sign this Contract.
RECITALS
WHEREAS, the City has conducted a competitive process to select a Contractor to provide Garbage,
Recyclables, and Compostables services (“Services”) to all residents and commercial Customers located
within the Service Area; and
WHEREAS, having completed the competitive process, the City has selected the best candidate to
provide the Services outlined in the competitive process; and
WHEREAS, the Contractor represents and warrants that it has the experience, resources, and expertise
necessary to perform the Services as requested in the competitive process; and
WHEREAS, the City desires to enter into this Contract with the Contractor for the Services outlined in the
competitive process and included below;
NOW, THEREFORE, in consideration of the mutual covenants, agreements, and promises herein
contained, and incorporating the recitals noted above, the City and Contractor do agree as follows:
AGREEMENT
1 DEFINITIONS
The following definitions apply to terms used in this Contract:
Bulky Waste: Discrete items of a size or shape that precludes collection in regular collection Containers.
Bulky Waste includes large appliances (such as refrigerators, freezers, stoves, dishwashers, clothes
washing machines, or dryers), water heaters, furniture (such as chairs, tables, shelves, cabinets, or
sofas), televisions, mattresses, and other similar large items placed at the Curb as discrete, separate
items. Bulky Waste does not include piles of debris, car parts, construction or demolition debris,
Unacceptable Waste, or stumps.
Call Center Hours: 7:00 a.m. to 7:00 p.m. Pacific time, Monday through Saturday. 8:00 a.m. to 5:00 p.m.
Pacific time, Sunday.
Can: A receptacle that is Customer-provided, water-tight, galvanized sheet-metal or plastic, does not
exceed thirty-two (32) gallons in capacity, and is fitted with two (2) sturdy looped handles, one on each
side. Owners shall keep all Cans rodent- and insect-resistant and sanitary.
Cart: A Contractor-provided twenty (20), thirty-two (32), thirty-five (35), forty-five (45), sixty-four (64),
or ninety-six (96) gallon wheeled receptacle with attached lid suitable for collection, storage, and
Curbside placement of Garbage, Recyclables, or Compostables. Carts shall be rodent- and insect-
resistant.
2
Change of Control: Any single transaction or series of related transactions by which the beneficial
ownership of more than fifty percent (50%) of the voting securities of the Contractor is acquired by a
person or entity or by a related or affiliated group of persons or entities, who as of the Date of Execution
of the Contract do not have such a beneficial interest; provided, however, that intra-company transfers,
such as transfers between different subsidiaries or branches of the parent corporation of the
Contractor, or transfers to corporations, limited partnerships, or any other entity owned or controlled
by the Contractor upon the Date of Execution of the Contract, and transactions effected on any
securities exchange registered with the U.S. Securities and Exchange Commission, shall not constitute a
Change in Control.
Commercial Customer: Non-residential Customers, including businesses, institutions, governmental
agencies, and all other users of commercial-type Garbage collection services.
Compostables: Any organic waste material that is Source-separated for processing or composting, such
as Yard Debris, clean scrap wood, Food Scraps, food-soiled paper, and accepted compostable bags and
packaging that meet ASTM D6400 or ASTM D6868 standards generated by any Residential, Multifamily,
or Commercial Customers. Shredded uncontaminated paper shall be accepted as a Compostable
material unless disallowed by the Contractor’s composting processor.
Container: Any Can, Cart, Detachable Container, or Drop-box Container used in the performance of this
Contract, including both non-compacted and compacted Containers.
Contract: This Contract for Garbage, Recyclables, and Compostables Services.
Contract Term: Term of this Contract as provided for in Section 2.
Contractor: Recology King County, which has been hired to provide all Services identified in this
Contract, including, but not limited to, collecting, transporting, and disposing of Garbage and collecting,
processing, marketing, and transporting of Recyclables and Compostables.
County/county: King County in Washington State.
Curb or Curbside: Customers’ property within five (5) feet of the Public Street or Private Road (or on the
sidewalk without completely obstructing the sidewalk if there is no Customer property within five [5]
feet of the Public Street or Private Road) without blocking Driveways or on-street parking. If
extraordinary circumstances preclude such a location, Curbside shall be considered a placement suitable
to the Customer, convenient to the Contractor’s equipment, and mutually agreed to by the City and the
Contractor.
Customer: All accountholders of the Contractor’s services within the Service Area under this Contract,
who may be either the premise’s occupant and/or the owner where the Services herein mentioned are
rendered.
Customer Service: The assistance, advice, and information provided by the Contractor to Customers and
potential Customers within the Service Area.
3
Date of Commencement of Service: April 1, 2027, the date that the Contractor agrees to commence the
provision of Services as described throughout this Contract.
Date of Execution: The last date the Parties/signatories sign this Contract.
Day/day: Days in this Contract are defined as follows:
“business day” refers to weekdays Monday through Friday but excludes observed collection
holidays.
“calendar day” refers to any day of the year and includes observed collection holidays.
“collection day” for Single-family Customers refers to Monday through Friday but excludes
observed collection holidays.
“collection day” for Multifamily and Commercial Customers refers to Monday through Saturday
but excludes observed collection holidays.
Detachable Container: A watertight metal or plastic receptacle for loose or compacted material,
equipped with a tight-fitting cover, capable of being mechanically unloaded into a collection vehicle, and
not less than one (1) cubic yard or greater than eight (8) cubic yards in capacity. Also referred to as a
dumpster.
Driveway: A privately-owned and maintained way that connects a Residence or parking
area/garage/carport with a Private Road or Public Street.
Drop-box Container: A watertight all-metal receptacle for loose or compacted material, with ten (10)
cubic yards or more capacity, and capable of being loaded onto a specialized collection vehicle. Also
referred to as a roll off.
Environmental Law: Any applicable federal, state, or local law, statute, regulation, code, or ordinance or
federal or state administrative rule, regulation, ordinance, order, decree, or other governmental
authority as now or at any time hereafter in effect pertaining to the protection of human health or the
environment.
Extra Unit: Excess material that does not fit in the Customer’s primary Container. An Extra Unit equals
thirty-two (32) gallon equivalent for Cart Customers and one half (1/2) cubic yard for Detachable
Containers.
Food Scraps: All compostable pre- and post-consumer food waste, such as whole or partial pieces of
produce, meats, bones, cheese, bread, cereals, coffee grounds, or eggshells, and food-soiled paper, such
as paper napkins, paper towels, paper plates, coffee filters, paper take-out boxes, pizza boxes, or other
paper or compostable food-service products accepted by the Contractor’s selected composting site.
Food Scraps shall not include dead animals, plastics, diapers, cat litter, liquid wastes, ashes, pet wastes,
or other materials prohibited by the selected composting facility.
Garbage: All putrescible and non-putrescible solid and semi-solid wastes, including, but not limited to,
rubbish, small quantities of bagged cold ashes, demolition and construction wastes, small dead animals
completely wrapped in plastic and weighing less than fifteen (15) pounds, and discarded commodities
that Customers place in appropriate Containers, bags, or other receptacles for the Contractor’s
collection and disposal. “Garbage” shall not include Hazardous Waste, Source-separated Recyclables, or
Source-separated Compostables. Needles or “sharps” used to administer or ingest medication can be
4
included in the definition of “Garbage” if placed within a sealed, secure container as agreed by the
Parties, consistent with the current County sharps policy.
Hazardous Waste: Any hazardous, toxic, or dangerous waste, substance, material, contaminant,
pollutant, or chemical, known or unknown, defined or identified as such in any existing or future
Environmental Law relating to human health or the environment or environmental conditions, including
but not limited to any substance:
A. Defined as hazardous by 40 C.F.R. Part 261.3 and regulated as Hazardous Waste by the United
States Environmental Protection Agency under Subtitle C of the Resource Conservation and
Recovery Act (“RCRA”) of 1976, 42 U.S.C. § 6901 et seq., as amended by the Hazardous and Solid
Waste Amendments (“HSWA”) of 1984; the Toxic Substances Control Act, 15 U.S.C. § 2601 et
seq., as may be amended; or any other federal statute or regulation governing the treatment,
storage, handling, or disposal of waste imposing special handling or disposal requirements
similar to those required by Subtitle C of RCRA;
B. Defined as dangerous or extremely hazardous by WAC 173-303-040, as may be amended, and
regulated as dangerous waste or extremely hazardous waste by the Washington State
Department of Ecology under the State Hazardous Waste Management Act, Chapter 70A.300
RCW, or any other State statute, regulation or rule governing the treatment, storage, handling,
or disposal of wastes and imposing special handling requirements similar to those required by
Chapter 70A.300 RCW; and
C. Any substance that comes within the scope of this definition after the Date of Execution of this
Contract.
Any substance that ceases to fall within this definition after the Date of Execution of this Contract shall
not be deemed Hazardous Waste.
King County Disposal System: The areas owned, leased, or controlled by King County, Washington, for
Garbage disposal or such other site as the current King County Comprehensive Solid Waste
Management Plan and the Amended and Restated Solid Waste Interlocal Agreement between Renton
and King County may authorize.
Labor Disruption: Labor Disruption means any concerted activity, including but not limited to, strikes,
sympathy strikes, work stoppages, picketing, slowdowns, hand billing, boycotts, or other work
interference impacting the Contractor’s ability to provide Services under this Contract.
Multifamily: A multiple-unit Residence with three (3) or more attached or unattached dwellings billed
collectively for collection service. Multifamily Residences have shared Containers, or individual
Containers for each dwelling unit where approved by the City.
Office Hours: 8:00 a.m. to 5:00 p.m. Pacific time, Monday through Friday.
On-call: The provision of specified services only upon the Customer’s direct phone, written, emailed or
electronic request to the Contractor.
5
Operations Plan: A mutually agreed upon operations plan that will be reviewed and adopted by both
Parties each year of the Contract. The plan includes but is not limited to billing, inclement weather, and
Labor Disruption protocols.
Party/Parties: Either the City or the Contractor.
Private Road: A privately-owned and maintained way that allows access, turnaround, or safe backing by
a service vehicle and serves one (1) or multiple Residences.
Public Street: A public street right-of-way used for public travel by motor vehicles, including public
alleys.
Recycling: The preparation, collection, transport, processing, and marketing of Recyclables.
Recyclables: As listed in Exhibit C, the materials that are designated as part of a Residential or
Commercial Recycling collection program.
Residence(s)/Residential: A Single-family and/or Multifamily living space individually rented, leased, or
owned.
Renton: The City of Renton, King County, Washington. As used in the Contract, it includes the Renton
official holding the office of Public Works Department Administrator or their designated representative.
Services: The comprehensive Garbage, Recyclables, and Compostables collection, processing, and
disposal services provided by the Contractor pursuant to the Contract.
Service Area: The initial service area boundaries shall be the corporate boundaries of Renton at the Date
of Execution, which are shown in Exhibit A. In the event of a change to the corporate boundaries of
Renton, the Service Area may be changed under Section 4.2.
Single-family Residence: All one (1) unit houses, duplexes, and mobile homes billed for collection
service individually and located on a Public Street or Private Road.
Source-separated: Certain reclaimable materials that are separated from Garbage by the generator for
Recycling or reuse, including but not limited to Recyclables, Compostables, certain Bulky Waste, and
other materials.
Spillage: Spillage includes, but is not limited to, any Garbage, Recyclables, Compostables, petroleum
products, and automotive fluids spilled onto the ground surface, storm sewer and/or drain system,
surface water, groundwater, or watercourses during the Contractor’s collection and disposal operations.
This definition also includes violations of Renton Municipal Code 4-6-030: Stormwater Pollution Source
Control and Discharge Prohibition.
State/state: The State of Washington.
Strike Contingency Plan: The plan developed by the Contractor pursuant to Section 4.17 of this
Contract.
6
Transition and Implementation Period: The entire period following the Date of Execution of this
Contract, up through and including the six (6) month period following the Date of Commencement of
Services.
Transition and Implementation Plan: The plan developed by the Contractor pursuant to Section 4.19 of
this Contract.
Unacceptable Waste: Highly flammable substances, Hazardous Waste, liquid wastes, special wastes,
certain pathological and biological wastes, explosives, toxic materials, radioactive materials, materials
that the disposal facility is not authorized to receive and/or dispose of, and other materials that federal,
state, or local law, or the Contractor reasonably deems to be dangerous or threatening to health or the
environment, or which cannot be legally accepted at the applicable disposal facility.
WUTC: Washington Utilities and Transportation Commission.
Yard Debris: Leaves, grass clippings, weeds (excluding regulated noxious weeds), prunings, and
branches.
7
2 TERM
The Contract Term is from the Date of Execution through March 31, 2037. The City may, at its sole
option, extend the agreement for one (1) extension, which shall not exceed two (2) years in duration.
The extension shall be under the terms and conditions of this Contract, as the Parties may agree. To
exercise its option to extend this Contract, the City shall give notice to the Contractor no less than ninety
(90) calendar days before the expiration of the Contract Term. The Parties may agree to additional
extensions and terms.
3 CONTRACTOR REPRESENTATIONS AND WARRANTIES
The Contractor represents and warrants to the City as follows:
Organization and Qualification. Under state laws, the Contractor is duly incorporated, validly
existing, and in good standing. It has all requisite corporate power and authority to enter and
perform its obligations under this Contract.
Authority. This Contract constitutes a valid, legally binding, and enforceable obligation of the
Contractor. This Contract has been validly executed by an authorized representative of the
Contractor, with the authority to sign on behalf of and bind the Contractor.
Government Authorizations and Consents. The Contractor has or will obtain at its sole cost
before the Date of Commencement of Service any such licenses, permits, and other
authorizations from federal, state, and other governmental authorities as are necessary for
performing its obligations under this Contract.
Accuracy of Information. None of the representations or warranties in this Contract, and none of
the documents, statements, reports, certificates, or schedules furnished or to be furnished by
the Contractor pursuant to this Contract or in connection with the performance of the
obligations contemplated under this Contract, at any time contain untrue statements of a
material fact or omissions of material facts.
Independent Examination. In accepting these responsibilities, the Contractor represents and
affirms that it has examined all conditions affecting the performance of this Contract, currently
and into the future, and of the quantity, quality, and expense of labor, equipment, vehicles,
facilities, properties, materials needed, and of applicable taxes, permits, and applicable laws.
The Contractor affirms that within the Service Area, it knows all Containers’ present placement
and location. The Contractor represents and warrants that it is capable of collecting all
Containers from their present locations and providing service to and collection of Containers in
any areas of the Service Area that may be built out or developed during the Contract Term.
4 GENERAL COLLECTION REQUIREMENTS
4.1 Service Area
The Contractor shall provide all Services pursuant to this Contract throughout the entire Service Area.
8
4.2 Annexation
If, during the term of the Contract, the City adds additional territory through annexation within which
the Contractor does not have an existing WUTC certificate or other franchise for Garbage or other
collections, the City may grant a franchise to the firm or corporation holding the existing WUTC
certificate or franchise for such collection to continue such collections for no less than seven (7) years,
as required by RCW 35A.14.900. If the City purchases or acquires the franchise, upon the City’s written
notification the Contractor shall make collections in the annexed territory under the provisions of this
Contract at the unit price set forth in this Contract. The City will indemnify, hold harmless, and defend
the Contractor from any and all claims, actions, suits, liability, loss, costs, expenses, and damages,
including reasonable costs and attorney fees, specifically, and only, as related to the Contractor’s
authority to provide service in such annexed territory under this Contract.
If additional territory is added to the Contract Service Area, the City acknowledges that equipment, such
as Contract-compliant vehicles and Containers, may take time to procure and, therefore, shall not
charge performance fees as outlined in Section 16.1 to the Contractor for reasonable delays in the
provision of services to annexed areas covered by this section due to procurement delays that are not
within the control of the Contractor.
4.3 Service to Residences on Private Roads and Driveways
The Contractor shall provide Curbside service to all Residences located on Private Roads, except as
noted in this section. The Contractor may use smaller limited access collection vehicles to service those
Customers. Drive-in Contractor rates are to be used only for requested service on Driveways and are
prohibited on Private Roads.
If the Contractor believes that a Private Road cannot be safely negotiated or that providing walk-in
service on Driveways for Single-family Residence Customers is impractical due to distance or unsafe
conditions, the Contractor shall document the condition for the City and the Customer and provide safe
and appropriate alternative service to the Customer.
If the Contractor believes there is a probability of Private Road or Driveway damage due to the
Contractor’s vehicles for servicing or turning around, the Contractor shall inform both the respective
Customer(s) and the City and utilize limited access collection vehicles. If the probability of damage is not
resolved by using a limited access collection vehicle, the Contractor may require a road damage waiver
agreement for the limited access collection vehicle in a City-approved form. If the Customer(s) refuse to
sign such a road damage waiver, the Contractor may decline to provide service on those Private Roads
or Driveways, and the Customer(s) will only be serviced from the closest Public Road access.
4.4 Hours/Days of Collection
The Contractor shall make all collections from Single-family Residences and Residential zones, including
mixed use areas, between 7:00 a.m. and 5:00 p.m. on a consistent weekday unless the City authorizes a
temporary extension of hours or days. Collection from Single-family Residences is allowed on Saturday
consistent with holiday schedules (Section 4.7) and inclement weather schedules (Section 4.8).
The Contractor shall make all collections from Commercial Customers between 5:00 a.m. and 5:00 p.m.,
provided that service to those Customers shall neither disturb Residential Customers in adjoining
9
Residential zoned areas nor violate the noise provisions of the Renton Municipal Code. The Contractor
shall make all collections from Commercial Customers within audible distance of Residential Customers
between 7:00 a.m. and 5:00 p.m. On Saturdays, Commercial and Multifamily collections shall be
performed between 9:00 a.m. and 5:00 p.m.
On-call Bulky Waste and On-call Recyclables collection shall occur Monday through Friday.
Exemptions to the hour requirements may be granted in writing in advance by the City where allowed
by the Renton Municipal Code. Collection before or after the times specified in this section without a
written exemption from the City shall be cause for performance fees as described in Section 16.1.
4.5 Employee Conduct
The Contractor’s employees collecting Garbage, Recyclables, or Compostables shall always be
courteous; refrain from loud, inappropriate, or obscene language; exercise due care; perform their work
without delay; minimize noise; and avoid damage to public and private property. The Contractor’s
employees shall make collections in an orderly and quiet manner. They shall return all Containers
upright, with lids closed and attached, to their designated set-out location.
While performing work under the Contract, the Contractor’s employees shall wear a professional and
presentable uniform with a company emblem visible to the average observer and carry photo
identification on their person. If on private property, Contractor employees shall follow the regular
pedestrian walkways and paths, returning to the street after replacing empty Containers. Contractor
employees shall not trespass; loiter; cross flowerbeds, hedges, planting strips, or property of adjoining
premises; or meddle with a property that does not concern them or their task.
At the City’s option and direction, the Contractor’s employees shall work with groups or organizations in
the Service Area, such as neighborhood community organizations, homeowner associations, utilities, the
Renton Police Department, or the Renton Regional Fire Authority, for training to recognize and call the
appropriate agency when suspicious activities are observed.
If any person employed by the Contractor to perform collection services is, in the sole opinion of the
City, incompetent, disorderly, or otherwise unsatisfactory, the City shall promptly document the
incompetent, disorderly, or unsatisfactory conduct in writing and transmit the documentation to the
Contractor with a demand that such conduct is corrected. The Contractor shall promptly investigate any
written complaint from the City regarding any unsatisfactory performance by any of its employees and
take immediate corrective action. The City reserves the right to request that the person be immediately
removed from all performance of additional work under this Contract. Any such request made by the
City shall not be unreasonably denied by the Contractor.
Repetition of complaints on a route after notification under this section shall be cause for performance
fees as described in Section 16.1.
4.6 Disabled Person Service
The Contractor shall provide roll-out service for Garbage, Recyclables, and Compostables to Single-
family Residence Customers in cases where no household member can place Carts at the Curb. The
Contractor shall provide such roll-out service at no additional charge. The City shall establish criteria that
10
are fair and meet the needs of the City’s disabled residents when determining whether a household
member is unable to place Carts at the Curb. Customers shall apply to the City for this service, and the
City shall inform the Contractor about which Customers are enrolled in the program. Contractor
Customer Service staff shall have working knowledge of this program, be able to inform Customers
about the program, and direct Customers who want to apply to the City’s Solid Waste Program
Manager.
4.7 Holiday Schedules
The Contractor shall observe the same holiday schedule as the King County transfer stations. Martin
Luther King, Jr. Day will also be considered an observed collection holiday if the Contractor’s collective
bargaining agreement with its Renton staff includes this holiday. When observed holidays fall on a
regular collection day, the Contractor shall reschedule the remainder of the week of regular collection to
the next succeeding business day, including Saturdays. Due to a holiday, the Contractor may not collect
Single-family or Multifamily Garbage, Recyclables, or Compostables earlier than the regular collection
day. Commercial collections may be made one (1) business day early only with the consent of the
Commercial Customer. Holiday scheduling information shall be included in written program materials,
on the Contractor’s website and social media accounts, and by press releases to general news media by
the Contractor in the Service Area a week before the holiday affecting service. The Contractor shall use
any of the following automated systems (automated dialing services, email, mobile app-based alerts,
and/or text messages) to inform Customers about holiday-related service changes that impact their
collection, provided that Customers shall be provided the option of using their preferred method of
opting out of communications.
4.8 Inclement Weather and Other Service Disruptions
When weather conditions, other service disruptions, or Force Majeure are such that continued
operation would endanger area residents, property, or Contractor employees, the Contractor shall
collect only in areas that do not pose a danger. The Contractor shall notify the City by 6:00 a.m. that
same business day of its collection plans for each day that inclement weather or other service
disruptions are experienced. If disruptions start after 7:00 a.m., the Contractor shall notify the City
within one (1) hour of a decision to change collection plans.
At the close of each service day during a service disruption and recovery, the Contractor shall email a
status report to the City, including counts of unserved Customers by sector and waste stream, maps of
unserved areas, recovery plans for the following days, Customer communications completed and
planned, and other relevant updates.
The Contractor shall collect Compostables from interrupted Single-family services on Customers’ next
regular collection day when service resumes. The Contractor shall collect Garbage and Recyclables from
interrupted every-other-week Single-family services on the Saturday immediately following the
interrupted service day. If multiple days of services are interrupted, then the Parties shall coordinate on
a plan to effectively recover Single-family services. If directed by the City, the Contractor shall postpone
scheduled weekly Single-family Compostables service during the service recovery period to ensure
collection resources are available to recover interrupted every-other-week Garbage services on those
Customers’ ‘off-week’ from Garbage collection.
11
The Contractor shall collect Garbage, Compostables, and Recyclables from interrupted Multifamily and
Commercial services as soon as the Contractor is able to safely do so, including Saturday collection.
The Contractor shall collect reasonable accumulated volumes of Garbage, Recyclables, and
Compostables equal to what would have been collected on the missed collection day(s) from Customers
at no extra charge. At the City’s discretion, the City may grant the Contractor temporary authorization to
perform collection services after 5:00 p.m. immediately following disruptions.
If successive disruptions impact entire neighborhoods, the Contractor shall provide temporary Single-
family Garbage and Recyclables collection sites using Contractor-staffed Drop-box Containers or other
suitable equipment, with no additional charge for such temporary service. Operating hours for the
temporary collection sites will be specified in the Operations Plan.
For days when temperatures in the Service Area are forecasted to exceed ninety degrees Fahrenheit
, the Contractor may start collecting from Customers at 6:00 a.m. To start collections early, the
Contractor must request permission from the City at least forty-eight (48) hours in advance. If the City
allows the Contractor to start collections early, the Contractor shall notify impacted Customers
immediately via website updates, automated dialing services, and electronic notifications. The
Contractor shall provide a no-cost return trip to any Customer who may be missed due to the early
collection.
The Contractor and the City shall mutually approve an Operations Plan, under Section 14.3, which shall
include a service disruption and recovery plan. The Operations Plan can include mutually agreed
modifications to service recovery elements specified in this Section 4.8 that better serve the Customers.
The Contractor’s website and annual Customer guides shall include an explanation of all holiday and
weather disruption collection policies. On each day of inclement weather or service delays, the
Contractor shall release notices of service suspension and alternative collection schedules to a media list
approved by the City, notifying Customers of the modification to the collection schedule. The Contractor
shall use automated dialing services, email, mobile app-based alerts, and/or text messages to inform
Customers at the route level about service changes, provided that Customers shall be provided the
option of using their preferred method or opting out of communications.
The Contractor shall update its website and any City-specific social media account(s) with disruption-
related messaging and provide the City with appropriate social media language as soon as possible, but
at least by 9:00 a.m. on the day of disruptions. If disruptions occur after 9:00 a.m., the Contractor shall
update its website and any City-specific social media account(s) with disruption-related messaging and
provide the City with social media appropriate language within one (1) hour of a decision to change
collection plans.
4.9 Suspending Collection from Problem Customers
The City and the Contractor acknowledge that, in rare cases, some Customers may cause disruptions or
conflicts that make continued service to that Customer unsafe or unreasonable. Those disruptions or
conflicts may include, but are not limited to, repeated damage to Contractor-provided Containers,
overweight Containers, threatening or intimidating behavior toward the Contractor (by the Customer or
any member of their household, including aggressive pets), repeated suspect claims of timely set-out
followed by demands for return collection at no charge, repeated unsubstantiated claims of Contractor
12
damage to a Customer’s property, repeated contamination of Recyclables or Compostables, or other
such problems.
The Contractor shall make every reasonable effort to provide service to problem Customers; however,
the Contractor may discontinue service to a problem Customer after giving the City prior written notice
of its intent to discontinue service, including the name, service address, reason for such action, and
whether reasonable efforts to accommodate the Customer and provide services have occurred and
failed. The City may also require the Contractor to discontinue service to any Customer abusing the
service or who is determined to be ineligible. If the Customer submits a letter or email to the City
appealing the Contractor’s decision, the City may, at its discretion, intervene in the dispute. In this
event, the City’s decision shall be final.
For problem Customers whose service has been suspended, the Contractor shall include information on
Customers’ service address, current service levels, and date of suspension in the data files the
Contractor regularly sends to the City, as described in Section 13.4. Customers with suspended service
will be billed by the City at the minimum service level.
4.10 Missed Collections
Customers shall set out materials by the time collection is scheduled to commence. The Contractor’s
failure to collect such properly set out Garbage, Recyclables, or Compostables by 5:00 p.m. on the
scheduled day of collection shall be considered a missed collection. The Contractor shall collect the
materials from the Customer within one (1) collection day of the Contractor’s receipt of notification of
the missed collection. Missed collection shall be subject to relevant performance fees listed in Section
16.1.
If the Contractor is notified of a missed collection by 12:00 p.m. the following collection day, the missed
collection shall be collected that same day. The Contractor shall maintain an electronic record of all
Customer requests related to missed collections and the response provided by the Contractor. Such
records shall be made available for inspection upon request by the City, and the information shall be
included in monthly reports as described in Section 14.7.
The Contractor shall take time-stamped photos of Containers set out improperly or not set out by the
scheduled collection time. The Contractor shall have the photos attached to the Customer’s account
records. The Contractor will not be responsible for a missed collection in these cases, and if the
Customer still requests a return collection, then the Contractor can charge the return trip fee. The
Contractor shall inform the Customer at the time of the request if there is a charge for the return trip.
The Contractor shall offer Customers who request a return collection a courtesy return trip at no charge
for the first incident.
If Customers inappropriately set out, improperly prepare, or contaminate their Garbage, Recyclables, or
Compostables with unacceptable materials, then the Contractor may refuse to collect the Container, in
which case the Contractor shall place in a prominent location on the Container a written notification tag
that identifies the specific problem(s) and reason(s) for rejecting the materials for collection. Failure to
provide proper written notification to Customers, per the contamination monitoring referenced in
Section 4.12, of the reason for rejecting Garbage, Recyclables, or Compostables shall be considered a
missed collection and subject to performance fees, as established in Section 16.1, due to lack of proper
Customer notification. The provisions in this paragraph may be revised and superseded by the annual
13
promotion and education program (and contamination reduction plan) developed each year by the
Contractor and the City.
The Contractor may also refuse to collect from a Customer if service to the Customer has been
discontinued under Section 4.9 or for other reasons such as non-payment of bills. In such cases, the
Contractor is not required to tag the refused Container(s), and the failure to collect the Container(s)
shall not be deemed a missed collection.
4.11 Same-Day Collection
Collection of Garbage, Recyclables, and Compostables shall occur on the same regularly scheduled day
of the week for Single-family Customers. Collection of Garbage, Recyclables, and Compostables for
Multifamily and Commercial Customers can be scheduled on different days for each material.
4.12 Contamination Monitoring
The Contractor shall visually inspect Recyclables and Compostables Containers before or during
servicing. If the Contractor finds that more than five percent (5%) contamination is present in the
Container, the Contractor shall document the contamination on the Customer’s account and attach a
tag to the contaminated Container, noting the specific concerns for the Customer. If contamination is
observed through a photograph(s) or video recording technology on collection vehicles, the Contractor
shall email a notification and image of the contamination to the Customer within one (1) business day if
the Customer has provided an email address. The Contractor shall also send the Customer educational
materials and resources for proper Recycling. Additional Contractor follow-up regarding Customer
contamination is described in Sections 10.1 through 10.3.
4.13 Routing, Notification, and Approval
The Contractor shall indicate, on a map acceptable to the City, the day of the week Garbage,
Recyclables, and Compostables shall be collected from each Single-family Residence.
The Contractor may change the collection day by giving notice to the City at least forty-five (45) calendar
days before the effective date of the proposed change and obtaining the City’s written approval. The
City shall not unreasonably withhold such approval. On the City’s approval, the Contractor shall provide
affected Customers with at least thirty (30) calendar days’ written, phone, email, and/or app-based
notice of pending collection day changes. Routing changes shall be implemented to ensure that no
Customer shall receive less than their normal frequency of service (e.g., a weekly Customer shall have no
more than seven (7) calendar days between collection days during the shift to the new collection date).
The route map(s) shall be updated and provided to the City within thirty (30) calendar days of changes in
routing.
The Contractor shall maintain routes such that Garbage, Recyclables, and Compostables collected from
Service Area Customers shall be kept separate from non-Service Area customers. Mixing of material in
the collection vehicle between the Service Area and non-Service Area shall be cause for performance
fees as described in Section 16.1.
14
4.14 Spillage
All loads collected by the Contractor shall be completely contained in collection vehicles at all times,
except when material is loaded. The Contractor shall not spill, leak, emit, discharge, dispose, or allow to
escape any materials, whether solids or liquids, onto the ground or into the storm sewer and/or drain
system, surface water, groundwater, or watercourses. The Contractor shall frequently clear the hoppers
on all collection vehicles to prevent the occurrence of unnecessary blowing, leakage, or scattered debris.
Any Spillage during collection shall be cleaned up or removed at the Contractor’s sole expense. The
Contractor shall clean up or remove the Spillage immediately, but no longer than within four (4) hours of
its knowledge of the Spillage. The Contractor shall immediately notify the City-designated spill hotline of
any spill events to the ground surface or that enter the storm sewer and/or drain system at 425-430-
7400. All Contractor vehicles used for collection or for the delivery of Detachable or Drop-box
Containers shall be equipped with spill response kits and all drivers shall be trained in spill response. The
Contractor shall document the Spillage, including taking pictures before and after clean up or removal,
and shall provide this documentation to the City following completion of cleanup activities but no later
than the next business day. The Contractor shall also report all spills to the Washington State
Department of Ecology within twenty-four (24) hours of the Contractor’s knowledge of the Spillage at
206-594-0000 or nwroerts@ecy.wa.gov.
For emergency or Hazardous Waste spills, including emergency dumping in the Service Area of hot or
burning loads, the Contractor shall immediately call 911, the City’s spill hotline at 425-430-7400, and the
Washington State Department of Ecology at 206-594-0000.
Spillage not cleaned up or removed by the Contractor promptly shall be cause for performance fees, as
described in Section 16.1, and may be subject to fines and penalties under the Renton Municipal Code.
The City reserves the right to use its own labor, equipment, and/or material resources to complete the
cleanup if the spill is not cleaned up to the City’s satisfaction and established standards and to seek
reimbursement from the Contractor for the use of the City’s resources. The Contractor expressly
acknowledges it is solely responsible for any federal, state, or local violations that may result from any
spill.
Any Contractor-supplied Container determined to be leaking shall be replaced by the Contractor within
one (1) collection day of notification. Failure of the Contractor to comply shall be cause for performance
fees, as described in Section 16.1.
4.15 Pilot Programs
During the Contract Term, except for the period from the Date of Execution through March 31, 2027,
the City may wish to test and/or implement one (1) or more new services or developments in waste
stream segregation, materials processing, or collection technology. The City shall notify the Contractor
in writing at least ninety (90) calendar days before it intends to implement a pilot program or utilize a
new technology system on a partial or Service Area-wide basis or as negotiated between the City and
the Contractor. The costs incurred or savings accrued by City-initiated pilot programs shall be negotiated
before implementation. The City shall not implement any pilot program that conflicts with the
Contractor’s exclusive rights granted by this Contract.
15
Contractor-initiated pilot programs shall require prior written notification to and written approval by the
City. Contractor-initiated pilot programs shall be performed at no additional charge; however, costs
incurred or savings accrued may be subject to negotiations before pilot implementation at the City’s
request. The results of any Contractor-initiated pilot program shall be reported to the City in the
monthly reports described in Section 14.7. The Contractor shall not be required to test or implement
any pilot program, new technology, service, or development unless the terms and conditions (including
any savings or additional compensation to the Contractor) have been mutually agreed in writing by the
Parties.
If the City deems the pilot a success and desires to incorporate the service or development represented
in the pilot program in the terms of this Contract, the City and the Contractor agree to negotiate in good
faith and following Section 17.16 to include the provisions of the pilot program into this Contract,
including any costs or savings to be accrued and timeline for implementation.
4.16 Disruption Due to Construction
The City reserves the right to construct any improvement or to permit any such construction in any
Public Street in such manner as the City may direct, which may have the effect for a time of preventing
the Contractor from traveling the accustomed route or routes for collection; however, the Contractor
and the City shall develop a reasonable workaround to enable the Contractor to continue to collect
Garbage, Recyclables, and Compostables to the nearest extent possible as though no interference
existed upon the streets or alleys normally traversed. This shall be done at no extra expense to the City
or its Customers.
4.17 Performance Under Labor Disruption
4.17.1 Strike Contingency Planning
The Contractor shall provide the City in writing with its planned response to labor actions that could
compromise the Contractor’s performance under this Contract. The planned response will take the form
of a Contractor-prepared Strike Contingency Plan. This plan shall be included in the Operations Plan and
shall address the following in detail:
1. The Contractor’s specific staffing plan to cover Contract Services, including identification of staff
resources moved from out-of-area operations and the use of local management staff to provide
basic services. The staffing plan shall be sufficient to recover full operations within seven (7)
calendar days following the initiation of the Labor Disruption.
2. Contingency training plans to ensure that replacement and management staff operating routes
can continue to collect route data and follow collection and material delivery procedures for all
material streams collected from Customers.
3. Identification of at least four (4) temporary locations throughout the Service Area for Customers
to bring Garbage, Recyclables, and Compostables. The Contractor shall staff each location and
provide Containers and vehicles to collect materials from Customers. The City shall review these
proposed locations and methods of collection and approve or deny them in writing. For all
temporary collection sites identified in the Contractor-prepared Strike Contingency Plan, the
Contractor shall list the property owner/lessee’s contact information and the date on which
permission for temporary use was received.
4. A recovery plan to address how materials will be collected in the event of a short-notice Labor
Disruption that does not allow the Contractor to collect all materials on their regular schedule
16
(e.g., a wildcat strike) within seven (7) calendar days following the initiation of the Labor
Disruption.
The Contractor shall inform the City no later than ninety (90) calendar days before the expiration of any
collective bargaining/labor agreement associated with Services performed under this Contract. Except to
the extent necessary to preserve the Contractor’s attorney-client privilege and attorney work product
rights, the Contractor shall keep the City informed on a timely basis of the status of active labor
negotiations affecting Contract Services, specifically during the period surrounding the end of any
collective bargaining/labor agreement with Contractor employees.
4.17.2 Responding to Labor Disruptions
If Labor Disruptions of the Contractor’s operations cause reductions in Contract Services, the Contractor
shall inform the City’s Solid Waste Program Manager within three (3) hours by phone and email of the
nature and scope of the Labor Disruption, as well as the Contractor’s immediate plans to activate some
of or its entire Strike Contingency Plan. At the close of each service day during a Labor Disruption, the
Contractor shall report to the City’s Solid Waste Program Manager via email the areas (per a detailed
map) and Customer counts of un-served Customers per Customer sector and per material stream. For
Labor Disruptions at Customer sites or other third-party sites, the Contractor shall continue to provide
uninterrupted services without delays.
The Contractor shall update its website and any City-specific social media account(s) with messaging of
any service delays or service changes due to Labor Disruption by Contractor staff and provide the City
with appropriate social media language as soon as possible, but at least by 8:00 a.m. on the day(s) that
Services will be disrupted.
If a Customer’s collection is missed due to a Labor Disruption, the Contractor shall provide a make-up
collection the same week, including Sunday of the following week if possible.
If a Labor Disruption lasts more than three (3) business days, the Contractor, with the City’s approval,
shall provide staffed Containers and collection vehicles from 9:00 a.m. to 6:00 p.m. for Customer use for
each affected material stream in approved locations throughout the affected route areas, as well as the
collection of reasonable quantities of accumulated materials at no additional charge on the next regular
collection cycle for each material. The Contractor shall report the total tonnage collected at the event
for each material stream by 9:00 a.m. on the day following each collection event.
4.17.3 Credits to the City
If the Contractor fails to provide a make-up collection within three (3) calendar days of the missed
collection, the Contractor shall provide a credit on the City invoice for the missed collection services. The
credit shall only apply to regularly scheduled collection services and shall exclude the following
collection services:
Missed Multifamily and Commercial Customer Recycling services;
Missed permanent and temporary On-call Container collection services not already scheduled to
be provided during the term of the Labor Disruption; and
Missed On-call Bulky Waste collection services.
The Contractor shall issue the City a credit for each regularly scheduled individual service level shown in
Exhibit B (except as provided above). The credit shall be based on the Contractor’s monthly service
17
payments, the percentage of missed service days to scheduled service days, and the value of 4.33 weeks
of service per month.
4.17.3.1 Credit Formulas
The following examples describe credit formulas applied to different service types:
A. Single-family every-other-week Garbage or Recycling services: [(Monthly Contractor Rate for
Garbage or Recycling) / (4.33 / 2)] x (# Missed Service Days) x (# Carts) = Credit
B. Single-family weekly Organics or premium Garbage: (Monthly Contractor Rate / 4.33) x (#
Missed Service Days) x (# Carts) = Credit
C. Multifamily and Commercial Garbage Carts: (Monthly Contractor Rate / 4.33) x (# Missed Service
Days) x (# Garbage Carts) = Credit
D. Multifamily and Commercial Detachable Garbage Containers: (Monthly Contractor Rate / 4.33) x
(# Missed Service Days / Scheduled Services per Week) x (# Detachable Garbage Containers) =
Credit
E. Multifamily and Commercial Drop-box Containers: (Per Haul Contractor Rate) x (# Missed
Scheduled Hauls) x (# Containers) = Credit
4.17.3.2 Credit Submittals to City
The Contractor’s credit submittal to the City shall include a report, preferably in Microsoft Excel,
documenting the account number and address of each Customer who did not receive service during the
Labor Disruption. The report shall include the total credits owed to each Customer and show the
formulas used to calculate each Customer credit. Credits shall be rounded to two (2) decimal places.
The Contractor shall calculate and submit the credit for the City’s review and approval no later than
fifteen (15) business days after the end of the Labor Disruption. The Contractor shall show the total
credit as a separate line item on the Contractor’s monthly invoice to the City and shall deduct the credit
from the total amount the City owes the Contractor.
4.17.4 Performance Fees
The City and the Contractor agree that the following special compensation and performance fees reflect
the best estimate of the impacts of the Labor Disruption on Customers and the City. Any of the cost
reimbursements or performance fees delineated below shall be deducted from the City’s monthly
payment to the Contractor:
1. Cost reimbursement of five thousand dollars ($5,000) for each day of Labor Disruption to
reimburse staffing and other costs for managing the impacts of the Labor Disruption;
2. Performance fee of ten thousand dollars ($10,000) a day for each day of Labor Disruption from
the first (1st) day to the seventh (7th) day of the Labor Disruption;
3. Performance fee of twenty thousand dollars ($20,000) a day for each day of Labor Disruption
from the eighth (8th) day to the fourteenth (14th) day of the Labor Disruption; and
18
4. Performance fee of forty thousand dollars ($40,000) a day for each day of Labor Disruption for
every day beyond the fourteenth (14th) day of Labor Disruption.
The performance fees listed in 2 through 4 above are intended to apply to any complete work stoppage
where the Contractor does not provide an alternative but substantially equivalent service by non-
striking employees. In the event substantially equivalent service is provided by the Contractor through
the employment of non-striking employees at any point during the Labor Disruption, the Contractor is
entitled to reduce the performance fees that otherwise would be due on a pro-rata basis, based on the
percentage of Contract Services provided to Customers on that day. Given the nature of the failure
arising from Labor Disruptions, the Contractor shall not be allowed any cure period opportunity or
rectification process, provided that the City may elect to receive the equivalent value of additional
services, as negotiated, in lieu of these specific performance fees.
The Contractor’s failure to comply with this section's Contractor-prepared Strike Contingency Plan shall
be subject to a special fee of twenty thousand dollars ($20,000) per calendar day for its non-compliance
during the Labor Disruption event. This special fee is separate compensation to the City for the
Contractor’s failure to plan and execute the provisions of this section. The City shall deduct this special
fee from the City’s monthly payment to the Contractor.
Fees paid by the Contractor under the terms of this Section 4.17 are not regular performance fees for
Section 16.1 and shall not be counted in the cumulative performance fee default threshold referenced in
Section 16.2. For Labor Disruptions at Customer or third-party sites, performance fees under Section
16.1 shall apply for any service failures.
4.18 Safeguarding Public and Private Facilities
The Contractor shall not damage any public and private improvements, facilities, or utilities, whether on
public or private property, including streets, signs/posts, light poles, planting strips, trees, fences, and
waste enclosures. If such improvements, facilities, utilities, or streets are damaged as a result of the
Contractor’s operations, the Contractor shall notify the City in writing of all damage immediately or as
soon as practical, but not later than four (4) hours of its knowledge of such damage. The Contractor shall
repair or replace the same within thirty (30) calendar days of the damage being incurred or pay the City
for the costs of repairs, including overhead and administrative costs. If the damage creates an
immediate public safety issue that requires an immediate response, the Contractor shall immediately
call the police or relevant public safety authority and the City, along with notifying the City in writing. If
the Contractor fails to repair or replace the damage within thirty (30) calendar days, as determined by
the City, the City shall cause repairs or replacement to be made, and the Contractor shall pay the cost,
including overhead and administrative costs, of doing so. The Contractor shall be liable for any damage
to property or person caused by the negligent or willful actions of the Contractor, and the Contractor
shall indemnify, defend, protect, and hold the City harmless from any claims, losses, or liability for any
such damages caused by or arising out of said actions under Section 17.6.
4.19 Contract Implementation
The Contractor shall develop, with the City’s input and prior written approval, a Transition and
Implementation Plan for introducing the new and revised Services to Single-family, Multifamily, and
Commercial Customers. The Transition and Implementation Plan shall be submitted to the City no later
than ninety (90) calendar days after the Date of Execution of this Contract. The Transition and
19
Implementation Plan shall include a specific timeline as to when different activities and events will
occur, including initial Customer account set-up in the Contractor and City systems and details of
Container delivery and relabeling.
The Transition and Implementation Plan shall describe in detail all activities and events, with
dependencies between activities and all steps for planning, implementation, and monitoring. The
Transition and Implementation Plan shall also specifically address how the Contractor intends to
proceed in inclement weather and what contingency plans will be in place to accelerate implementation
if Container delivery or other planned activities are impacted by inclement weather.
At the City's request, the Contractor’s operations and management staff shall be available for weekly
meetings with the City during the Transition and Implementation Period. The Contractor shall provide
weekly tallies of Container delivery counts and delivery areas, Customer account set up and service
updates, problems encountered and options for resolution, a summary of upcoming activities, and other
information necessary for the City to evaluate the Contractor’s implementation efforts and to remain
fully apprised of the transition between contractors.
The Contractor shall be responsible for funding all the design, development, printing, sorting, mail prep,
delivery, and mailing costs of educational materials associated with transitioning services. Such costs
may include but are not limited to the costs of postage, prepaid mail-back cards, website ordering
services, and all new and continuing service and educational materials described above and needed to
comply with the Transition and Implementation Plan outreach described in this section.
Any additional promotional, educational, informational, and outreach materials provided by the
Contractor to Customers in connection with the initial transition and implementation of the Contract
shall be designed, developed, printed, and delivered by the Contractor unless otherwise directed by the
City at the Contractor’s cost. Any such materials are subject to the City’s prior review and written
approval and the City’s final approval as to the method of delivery. Customer materials must contain
important dates/timelines, answers to frequently asked questions, information about translations
available, and a Contractor-staffed phone number and website for Customers needing additional
information.
Materials must contain clear and accurate wording, an easy-to-read font, professional visual graphics, be
free of inaccurate or misleading information, be free of typographical errors, and be printed on one
hundred percent (100%) recycled paper. The Contractor shall provide translations of all promotional,
educational, informational, and outreach materials in Spanish and Vietnamese. The Contractor shall
provide translations for additional language communities with limited English proficiency, as identified
and requested by the City. The Contractor shall provide the City at least fourteen (14) calendar days to
review any of the materials included in the Contractor’s Transition and Implementation Plan to allow
sufficient time for the City’s review and written approval.
4.20 Transition of Containers
The City shall transfer ownership of existing in-place Carts, non-compacted Detachable Containers, and
non-compacted Drop-boxes to the Contractor.
The Contractor shall re-label or replace all Detachable Containers and Drop-boxes within thirty (30)
calendar days of the Date of Commencement of Service. The City will not assess the Contractor
20
performance fees for incorrectly labeled Detachable and Drop-box Containers during this thirty (30) day
relabeling period.
The Contractor shall re-label or replace all Carts within one hundred fifty (150) calendar days of the Date
of Commencement of Service. The City will not assess the Contractor performance fees for incorrectly
labeled Carts during this one hundred fifty (150) calendar day relabeling period.
Within one hundred fifty (150) calendar days after the Date of Commencement of Service, the
Contractor shall replace any Garbage or Compostables Carts that were inherited from the prior service
contract and that do not align with Container color requirements described in Section 6.7. The City will
not assess the Contractor performance fees for Garbage or Compostables Carts that do not align with
Container color or labeling requirements during this one hundred fifty (150) day calendar period. To the
extent possible, the Contractor shall clean and repurpose the removed Carts. The Contractor shall
recycle Carts that cannot be repurposed. The City will compensate the Contractor for purchasing the
initial new Garbage and Compostables Carts for Single-family Customers in accordance with Section
15.1.1.
4.21 Hiring Preference
For initial hiring under this Contract, the Contractor shall give hiring preference to any Garbage,
Recyclables, or Compostables collection workers who serviced City routes for the previous contracted
hauler at the time that the previous collection contract expired and were displaced as a result of the City
awarding this Contract, provided that such workers are fully qualified; meet the Contractor’s standards
for employment; and have not previously been terminated for cause by the Contractor or any company
that controls, is controlled by, or is under common control with the Contractor. Nothing in this section is
intended to create any third-party rights under this Contract.
Upon hiring a displaced collection worker represented by Teamsters Local 117 or 174, the Contractor
shall be required to keep the displaced worker whole regarding the workers’ pay and benefit accrual
rates earned as of the date of displacement. The Contractor must reimburse any displaced worker for
any required COBRA payment to retain health care coverage during the time between displacement and
when the worker would become eligible for such benefits under the collective bargaining agreement. To
the extent that application of the Contractor’s collective bargaining agreement would otherwise result
in a reduction in pay or benefits, the existing pay/benefit accrual rate will be maintained at the current
rate until the applicable bargaining agreement provision(s) provides for an increase.
At least one hundred twenty (120) calendar days before the Date of Commencement of Service, the
Contractor shall allow collection workers who serviced City routes for the previous contracted hauler to
apply for collection worker positions under this Contract through the Contractor’s website and shall
notify the applicable Teamsters local of the opportunity so that the Teamsters local can publicize it to
their members. This Section 4.21 shall only apply to collection workers who submit applications through
the Contractor’s website at least sixty (60) calendar days before the Date of Commencement of Service
and who are hired in the Contractor’s initial hiring under this Contract (i.e., who are hired on or before
the Date of Commencement of Service).
21
5 PROCESSING AND DISPOSAL
5.1 Processing Recyclables and Compostables
The Contractor shall use processing facilities to recycle or compost all Source-separated Recyclables and
Compostables collected under this Contract (other than residue or contaminated Recyclables or
Compostables) unless the City gives express prior written permission. The Contractor shall use
processing facilities that:
1. Process materials to a high standard to maximize the recovery and Recycling of all incoming
Recyclable and Compostable materials.
2. Are operated to minimize cross-contamination of materials that would result in otherwise
Recyclable materials being misdirected to a market or disposal where they would not be
recovered.
3. Are designed and operated to minimize the stream of otherwise recoverable materials destined
for disposal.
4. Have sufficient preprocess and screening staff and equipment to ensure that otherwise
recoverable materials are not cross-contaminated and rendered non-recyclable due to the
nature of the processing facility.
End markets for processed Compostables or Recyclables shall not include incineration, landfill cover,
roadbed fill, or other ‘beneficial uses’ without prior approval from the City. The Contractor will prioritize
domestic markets for Recyclables, use North American markets for plastics, and comply with the Basel
Convention.
Any non-contaminated Source-separated Recyclables or Compostables in clearly identified Containers,
Cans, bags, boxes, or bundles that are collected and disposed of as Garbage shall be cause for
performance fees and/or contract default as described in Sections 16.1 and 16.2.
The Parties agree that the Contractor is being compensated for Recycling or composting those incoming
materials and that maximum cost-effective recovery is a primary objective of the City’s collection
programs.
No more than once per year, the Contractor shall sort samples from loads from inbound Renton
Recyclables from Single-family, Multifamily, and Commercial routes to provide current composition
estimates. The City and Contractor shall confirm sampling and sorting protocol in the Operations Plan.
5.2 Disposal Destination and Restrictions
Unless otherwise directed by the City, all Garbage collected under this Contract, as well as residues from
processing Recyclables and Compostables (to the extent required for the City to comply with its Solid
Waste Interlocal Agreement with King County), shall be delivered to the King County Disposal System or
other location authorized by King County, in compliance with all King County rules regarding such
disposal.
Garbage containing obvious amounts of Yard Debris shall not knowingly be collected from Customers
and instead prominently tagged with a written notice informing the Customer that the County does not
accept Yard Debris mixed with Garbage for collection. The Contractor’s awareness, knowing, or
intentional collection of Garbage mixed with visible Yard Debris shall be grounds for performance fees as
22
provided in Section 16.1. The Contractor shall be liable and legally responsible for the Contractor’s
employees’ awareness, knowledge, or intentional collection of Garbage mixed with visible Yard Debris.
The Contractor shall indemnify and hold the City harmless for any damage or liability resulting from said
collection.
The Contractor shall not knowingly collect or dispose of Unacceptable Waste or other hazardous
materials that are either restricted from disposal or would pose a danger to collection crews. If materials
are rejected for this reason, the Contractor shall leave a written notice in a prominent location with the
rejected materials listing why they were not collected and providing the Customer with a contact for
further information about proper disposal options for such materials.
Title to and liability for any Unacceptable Wastes that are included with any materials collected under
this Contract by the Contractor despite the City’s and Contractor’s attempts to prevent the inclusion of
such materials shall not pass to the Contractor but shall remain with the party from whom such
Unacceptable Waste or any such other materials or substances is received.
The Contractor may process Garbage collected by the Contractor to recover recyclable material,
provided that the residual is appropriately disposed of within the King County Disposal System. The
processing of such recyclable material shall only be undertaken with King County’s and the City’s prior
written approval and following the City’s Solid Waste Interlocal Agreement with King County. The
Contractor shall never charge the City more than the equivalent Garbage disposal fee within the King
County Disposal System. In addition, the Contractor hauling fees in such instances shall be no higher
than those in Exhibit B.
6 FLEET AND CONTAINER REQUIREMENTS
6.1 Vehicle and Equipment Requirements
The Contractor shall use model year 2025 or newer collection vehicles for Garbage, Recyclables, and
Compostables collection services under this Contract, with the following exception: two (2) collection
vehicles used for Single-family Residences may be model year 2017 or newer. Collection vehicles shall be
fully electric or fueled with low-carbon renewable natural gas. The Contractor shall use state-approved
natural gas pathways with a carbon intensity at or below forty-four (44) gCO2e/MJ (fifty percent [50%]
or less of the current Washington state low-carbon standard), unless otherwise agreed by the City.
Support vehicles driven by management, route supervisors, and waste zero outreach staff shall be fully
electric. Support vehicles used for Cart delivery and On-call collection of Bulky Waste and Recyclables
shall be fully electric.
Backup collection vehicles used fewer than thirty (30) calendar days per calendar year shall not be
subject to the age requirement that applies to regularly used vehicles but shall be presentable, in safe
working order, free of leaking fluids, and subject to all other conditions of this section. The Contractor
shall report accumulated annual use of individual backup vehicles in the Contractor’s annual report.
Collection vehicles used in the performance of this Contract shall be of sufficient size and dimension to
provide service to all Customers. In some cases, this may mean that a small collection vehicle, capable of
servicing narrow and/or tight locations, must be used. The Contractor shall make such vehicles available
to ensure smooth and effective collection services throughout the Service Area.
23
Collection vehicles shall be maintained in good condition at all times, including but not limited to being
clean and sanitary and thoroughly washed at least weekly. All collection vehicles shall have appropriate
safety markings, including all highway lighting, flashing and warning lights, clearance lights, and warning
flags, all following current statutes, rules, and regulations. Collection vehicles shall be repaired and/or
have damaged areas repainted upon showing rust on the body or chassis or at the request of the City.
All parts and systems of the collection vehicles shall operate properly and be maintained in a condition
compliant with all federal, state, and local safety requirements and be in a condition satisfactory to the
City. Hydraulic fluids shall be non-petroleum based. All collection vehicles shall have variable tone or
proximity-activated reverse movement backup alarms.
The Contractor shall maintain collection vehicles and Containers to ensure that no solid waste (e.g.,
Garbage, Recyclables, or Compostables), liquid wastes (e.g., Garbage or Compostables leachate), or oils
(e.g., lubricating, hydraulic, or fuel) are discharged. All collection, service, and supervisor vehicles the
Contractor uses shall be equipped with a minimum ten (10) gallon capacity spill kit. Any Containers or
collection, service, outreach, or supervisor vehicles not meeting these standards shall not be used within
the Service Area until repairs are made.
All collection vehicles used in the service of this Contract shall meet existing street weight limits in the
Service Area. The Contractor shall not exceed any collection vehicle weight limit at any time. The
Contractor shall track overweight vehicles and include in the monthly report the date, time of weigh in
at the disposal or processing facility, vehicle number, route number, total weight, and weight exceeding
weight limits for any overweight collection vehicle. All overweight collection vehicles are subject to
regulatory enforcement and performance fees as outlined in Section 16.1.
All collection vehicles shall be labeled with signs on the front, the driver’s side door, and the rear of the
collection vehicle which clearly indicate the vehicle inventory number. The Contractor’s name and
Customer Service phone number shall be labeled on the side of the collection vehicle. Signs shall use
lettering not less than four (4) inches high and shall be clearly visible from a minimum distance of
twenty (20) feet. Signs, locations, and phone numbers shall be subject to the City’s approval.
No advertising shall be allowed on any of the Contractor vehicles other than the Contractor’s name,
logo, Customer Service phone number, and website address unless otherwise previously approved in
writing by the City. Special promotional messages may be permitted, upon the City’s prior written
approval. The City’s approval shall be in writing and solely within the City’s discretion. In addition, any
Contractor vehicle regularly used in the Service Area shall include a placard clearly visible at the rear of
the vehicle. This placard will show, in lettering at least twelve (12) inches high, an abbreviated truck
designation number specific to the Contractor’s operating division, for example, B-1, B-2, etc., limited to
a five (5) digit numeral to aid in rapid identification of vehicles to allow more precise reporting and
correction of any unsatisfactory condition related to specific vehicles.
All Contractor collection, service, and supervisory vehicles shall be equipped with properly licensed two-
way communication equipment. The Contractor shall maintain a base station or have communication
equipment to reach all collection locations in the Service Area. Collection vehicles shall also be equipped
with backup and route-recording cameras integrated with their onboard route management system.
All collection vehicles shall have global positioning systems (GPS) and an onboard computer and data
tracking system to track route progress and log non-setouts, extras, and other service issues. The system
shall incorporate photo documentation of route exceptions such as Carts not placed out for collection or
24
Recycling Containers with significant contamination. The Contractor’s drivers shall be fully trained and
required to use these systems. The resulting data shall be uploaded to the Contractor’s Customer
Service database no less than daily to allow Customer Service personnel to be fully apprised of route
progress and be able to address misses and other Customer inquiries in near real-time.
The Contractor shall provide the City, on the Date of Commencement of Service of this Contract, a
complete initial inventory of the vehicles and facilities to be used in the performance of this Contract.
The inventory shall include each vehicle (including chassis model year, type of body, material collected,
capacity, permitted gross vehicle weight, model, and vehicle identification number) and each facility to
be used in the performance of this Contract (including the address and purpose of the facility).
The Contractor may change vehicles and facilities occasionally and shall include the revised
inventory in the monthly report provided in Section 14.7. The Contractor shall maintain vehicles
and facilities levels during the performance of this Contract at least equal to those levels
described in the initial inventory. The City reserves the right to request maintenance history logs
for vehicles or equipment during the performance of this Contract.
Failure to comply with this section shall be cause for performance fees as described in Section 16.1.
6.1.1 Option for Electric Collection Vehicles
The City has the option to request the Contractor purchase two (2) fully battery-powered electric
collection vehicles to be deployed on Single-family Residential routes. In the first quarter of 2029, the
Parties shall meet to discuss costs and timing for the deployment of battery electric residential
collection vehicles. If the battery electric vehicles are purchased, the City’s goal is to deploy them by
2031. If the City supports the purchase of battery electric residential collection vehicles, then the Parties
will negotiate in good faith to establish payment and deployment terms. Any final agreement will be
captured in a Contract amendment.
6.2 Operations Base
The Contractor shall maintain an operations base for storing and maintaining the collection vehicles in
service of this Contract. The operations base shall be within twenty-five (25) miles of the Service Area.
The Contractor’s operations staff shall be located at that operations base.
6.3 General Container Requirements
Contractor rates included in Exhibit B include all costs of the associated Containers unless Container
rental for a particular service is specifically listed in Exhibit B, such as rent for Drop-box Containers.
Single-family Residence, Multifamily, and Commercial Customers must use Contractor-provided
Containers for their initial Container of Garbage collection service, except for compacted Detachable
Containers and compacted Drop-box Containers, which may be Customer-owned or Customer-leased
from other parties. Plastic bags or Cans may be used for excess volumes of Garbage but not as a
Customer’s primary container.
In the event the Customer uses a Can for Extra Units, the Contractor shall handle the Customer-owned
Can in such a way as to prevent undue damage. The Contractor shall be responsible for unnecessary or
unreasonable damage to or unrequested removal of Customer-owned Containers.
25
After emptying, the Contractor shall replace Containers in the same location as found, with the lid(s)
closed. Containers shall have solid lids and be leak-proof and properly labeled. Containers failing to meet
any of these conditions shall be cause for performance fees as described in Section 16.1.
If, due to negligence or intentional misuse, a Customer damages a Container or requests more than one
(1) replacement Container during the term of the Contract, the Contractor shall inform the City in
writing of the problem and include the Customer’s name and address. The Parties shall then attempt to
resolve the problem. If the problem continues, the Contractor may charge the Customer a Container
repair or replacement fee, provided the City provides previous written approval.
6.4 Carts
The Contractor shall provide Garbage and Compostables Carts in the following sizes: twenty (20), thirty-
two (32) or thirty-five (35), forty-five (45), sixty-four (64), and ninety-six (96) gallons. The Contractor
shall provide Recycling Carts in the following sizes: thirty-two (32) or thirty-five (35), sixty-four (64), and
ninety-six (96) gallons. All new Carts shall be manufactured from at least twenty-five percent (25%) post-
consumer recycled plastic, with a lid that will accommodate a label. The Contractor shall make available
wildlife-resistant Carts to requesting Customers at the additional rate provided in Exhibit B.
All Carts must have materials preparation instructions, including any Customer actions that would void
manufacture warranties (such as placement of hot ashes in the Cart causing the Cart to melt),
procedures to follow to minimize potential fire problems, and phone and website contact information
for the Contractor printed on a durable sticker on the Cart lid. If this sticker is destroyed or removed, the
Contractor shall replace the sticker within seven (7) calendar days of being notified by the Customer or
the City. Failure to provide Carts as described in this section shall be subject to performance fees as
described in Section 16.1.
The Contractor shall maintain all Carts in good condition for material storage and handling. The Carts
shall contain no jagged edges or holes, contain wheels or rollers for movement, and be equipped with
an anti-skid device or sufficient surface area on the bottom of the Cart to prevent unwanted movement.
Contractor collection crews shall note missing or damaged lids, damaged hinges, holes, missing or poorly
functioning wheels, and other similar repair needs and forward written or electronic repair notices that
same day to the Contractor’s service personnel. Repairs shall be made within seven (7) calendar days at
the Contractor’s expense. The Contractor shall replace within three (3) collection days of notification
any Cart observed by Contractor collection crews or reported by the Customer or the City as damaged or
missing due to an accident, collection truck mechanical error, an act of nature or the elements, fire,
theft, or vandalism by a third-party. If a Cart is inadvertently lost into a collection vehicle during
collection due to mechanical or operator error, the Contractor shall notify the Customer of the incident
that same day via a door knocker tag, phone call, or email and provide a replacement Cart within one (1)
collection day of the loss. Replacement Carts may be used and reconditioned but shall be presentable
and cleaned before delivery to the Customer. Unusable Containers shall be cleaned (if necessary) and
recycled to the extent possible.
26
6.5 Detachable Containers and Drop-box Containers
The Contractor shall provide Detachable Containers for Garbage and Recycling in the following sizes:
one (1), one and a half (1.5), two (2), three (3), four (4), six (6), and eight (8) cubic yards. The Contractor
shall provide non-compacted Drop-box Containers for Garbage and Recyclables in the following sizes:
ten (10), twenty (20), twenty-five (25), thirty (30), and forty (40) cubic yards. The Contractor shall furnish
and install Detachable and Drop-box Containers to any Customer who requires their use for storage and
collection within three (3) business days of the request. The Contractor shall charge rent for temporary
and permanent Detachable and Drop-box Container service following the Contractor rates in Exhibit B.
The Contractor shall repair or replace within one (1) business day of notification any Detachable
Container or Drop-box Container out of compliance with the standards in this Contract or any Container
that represents a nuisance, health, safety, or environmental hazard to Customers, the City, or inspectors
from Public Health – Seattle & King County.
The Contractor shall supply Customer Containers, except compactors. The Contractor shall provide
Garbage and Recyclables Container labels to Customers for use on personal Containers upon request.
Customers may elect to own or secure secondary Containers from other sources and shall not be subject
to discrimination by the Contractor in collection services on that account, provided that such Containers
(including carts) are compatible with the Contractor’s collection equipment; however, Containers owned
or secured by Customers must be properly labeled to be eligible for collection. The Contractor is not
required to service incompatible Customer Containers.
Containers shall be located on the Customer’s premises in compliance with any related ordinance and in
a manner satisfactory to the Customer and for collection by the Contractor. Containers shall not be
placed by the Contractor on any Public Street or other public right of way without prior approval from
the City. As between the City and the Contractor, any Container located on any Public Street at any time
is at the Contractor’s risk, not the City’s. Upon the City’s request, the Contractor shall remove any
Container located in a Public Street within twenty-four (24) hours of the City’s request. As between the
Contractor and the City, all Containers on Customers’ premises are at the Contractor’s risk and not the
City’s.
6.5.1 Detachable Containers
Detachable Containers shall be cleaned, reconditioned, and repainted (if necessary) at the Contractor’s
expense before being supplied to a Customer who has not used them earlier. The Contractor shall
provide a fee-based On-call Detachable Container cleaning service to Customers, as set forth in Exhibit
B.
Detachable Containers shall be watertight; equipped with tight-fitting metal or plastic covers; equipped
with plugs; have four (4) wheels for Containers two (2) cubic yards and under unless site-specific
concerns dictate the use of a non-wheeled Container; be in good condition for Garbage or Recyclables
storage and handling; be safe for the intended use; and have no leaks, jagged edges, or holes.
The Contractor shall place Detachable Containers in areas mutually agreed upon by the Contractor and
Customer with the least slope and best vehicle access possible. For Customers that must stage their
Detachable Containers for service on Public Streets or significantly sloped hills, the Contractor shall
make a good-faith effort to work with the Customer to ensure that Detachable Containers are not left
unattended in potentially problematic staging areas and are sufficiently restrained such that the
27
Container may not roll and cause harm to persons or property. The Contractor may require a Customer
to attend to their Container(s) immediately before and after collection. Any disputes arising between
the Contractor and a Customer regarding what constitutes a “significantly sloped hill” or a “safety
hazard” shall be submitted in writing to the City, and the City’s decision shall be final.
The Contractor is subject to performance fees, as described in Section 16.1, for any Detachable
Containers not returned to the correct location or returned with lids open or pinned behind the
Container so that the lid(s) cannot be closed.
6.5.2 Drop-box Containers
Drop-box Containers shall be all-metal; have no leaks or holes; and be equipped with a solid cover
operated by a winch in good repair. The Contractor shall not charge a separate fee for providing covers
on Drop-box Containers. Upon Customer request and City approval, the Contractor may provide a Drop-
box Container without a solid cover if the Customer demonstrates that the Container will remain under
cover indoors and that no rainwater will be able to enter the Container.
6.6 Container Ownership
The City shall transfer ownership of existing in-place Carts, non-compacted Detachable Containers, and
non-compacted Drop-boxes to the Contractor at the beginning of the Contract. At the end of the
Contract Term or if the Contract is terminated for any reason, all Containers at Customer locations used
by the Contractor to provide Contract Services shall revert to City ownership at the City’s option without
further compensation to the Contractor. Temporary Containers, compactor Detachable and Drop-box
Containers leased to Customers outside of this Contract, and all Containers held in reserve at the
Contractor’s operations base and not actively in service at a Customer location are excluded from this
provision.
The City may elect to assign this potential ownership of said Containers to a third-party and shall provide
written notice to the Contractor. Any remaining manufacturer warranties associated with the Containers
described herein shall be transferred to the City or its assignee.
The City accepts Containers in their “as-is, where-is” condition and without any express or implied
warranty by the Contractor of any kind, including but not limited to any warranty of fitness for any
particular purpose or warranty of merchantability. As between the City and the Contractor, the City
assumes all risks of loss or liability on account of the City’s exercising of its rights under this Section 6.6
or any use made of any such Containers after they become the property of the City or its assignee.
6.7 Container Colors and Labeling
Contractor-provided Garbage Carts shall be grey or black. Contractor-provided metal Detachable
Containers and Drop-boxes for Garbage shall be grey. Contractor-provided Recyclable Containers shall
be blue. Contractor-provided Compostables Carts shall be green. Specific Container colors shall be
approved in writing by the City before the Contractor orders new Containers.
All distributed Containers shall be labeled with a sticker that has easy-to-read materials preparation
instructions and contact information for the Contractor, including a Customer Service phone number
and website address for the Contractor. The stickers shall be printed on durable UV-resistant label stock
28
and squarely affixed to each Container. The City shall approve all labels before ordering by the
Contractor, and the label location on Containers shall be subject to the City’s prior approval.
The Contractor shall replace labels when faded, damaged, missing, or containing incorrect information.
Cart labels shall be replaced within seven (7) calendar days of Contractor notification by the Customer or
the City, and labels on Detachable and Drop-box Containers shall be replaced within one (1) collection
day of notification. Should any changes be made to the Garbage, Recyclables, or Compostables
collection program that affect the labels, the Contractor shall reproduce and reaffix labels on all affected
Containers at its sole expense.
All Contractor-provided Containers shall be permanently, clearly, and prominently screened, molded-in,
molded-on, imprinted, or otherwise labeled in a fashion that any reasonable person can readily
determine the intended material for the Container. The Container must also be labeled with the size
capacity. Contractor-provided Containers shall not be screened, molded-in, molded-on, imprinted, or
otherwise permanently labeled with the Contractor’s logo or company name unless the City provides
written permission.
Labels for Detachable Containers and Drop-box Containers shall indicate no charge for replacement or
repair of leaky or broken Containers and shall provide a Contractor phone number to call. All labels shall
be approved in writing by the City before ordering by the Contractor.
All Container labels must meet the size requirements of the state’s Organic Management Law (RCW
70A.205.750), which requires labels to be one (1) square foot or larger for Detachable and Drop-box
Containers. The size of the Container labels shall be subject to the City’s prior written approval.
6.8 Container Weights
The Contractor shall not be required to lift or remove materials from any Container exceeding the safe
working capacity of the Container, lifting mechanism, or collection vehicle. For Drop-box Containers, the
combined weight of the Drop-box and its contents must not cause the collection vehicle to exceed legal
road weight limits.
All loose Extra Units, Recyclables, and Yard Debris that are not placed in a Container and must be
manually loaded shall be limited to fifty (50) pounds per bag or bundle unless otherwise authorized by
the Contractor or otherwise specified in Exhibit C.
6.9 Container Removal Upon City or Customer Request
The Contractor shall remove all Containers within seven (7) calendar days of service cancellation at
Commercial Customers or within three (3) business days of the specific Customer, property manager,
property owner, or City’s request. Failure to remove Containers within the specified timeline shall be
subject to the same performance fees as delayed Container delivery for that Customer sector. The
contents of removed Containers shall be managed as if they were collected on a regular route (e.g.,
Recyclables shall be recycled, and Compostables shall be delivered for composting). The disposal or
Recycling of materials accumulating in the Contractor’s Container at the former Customer’s location
after the final Customer-paid collection shall be at the Contractor’s, not the Customer’s cost.
29
6.10 Container Lockability
Upon request by Multifamily and Commercial Customers, Containers (including Carts) shall be modified
to be lockable and delivered to Customers with locks and keys within three (3) business days of initial
request. Locks and keys for Containers or enclosure gates shall be provided to Multifamily and
Commercial Customers upon request at no additional cost. The Contractor may not charge for locking or
unlocking Containers or Container enclosures.
6.11 Container Cleaning
The Contractor shall provide On-call Container cleaning service to Customers for the Contractor rates
listed in Exhibit B. The Contractor must capture and/or prevent all wash waters from Container cleaning
from entering the City’s municipal storm system.
7 SINGLE-FAMILY SERVICES
7.1 Single-family Garbage Collection
7.1.1 Subject Materials
The Contractor shall collect all properly prepared Garbage placed Curbside for disposal by subscribing
Single-family Residence Customers. Customers shall contain all Garbage placed Curbside for collection in
Garbage Carts, Cans, or closed plastic bags.
7.1.2 Carts
The Contractor shall provide Garbage Carts at no additional charge as part of the Customer-chosen
service level. The following Cart service levels shall be offered to Customers:
Twenty (20) gallon;
Thirty-two (32) or thirty-five (35) gallon;
Forty-five (45) gallon;
Sixty-four (64) gallon; and
Ninety-six (96) gallon.
Each Customer’s initial Cart must be a Contractor-provided Cart, provided Garbage over the Customer’s
initial Cart may be placed in a Customer-owned Can or closed plastic bag. The Contractor shall deliver
Garbage collection Carts to Single-family Residence Customers within three (3) business days of the
Customer’s initial request.
7.1.3 Specific Collection Requirements
The Contractor shall collect Garbage every other week from Single-family Residence Customers at the
Customer-chosen service level. The Contractor shall also provide an optional weekly service for each
Garbage service level for Customers wanting more frequent collection. Weekly service will not be
actively publicized by the City but will be available to Single-family Customers who are unable or
unwilling to have every-other-week collection. The Contractor shall be compensated for the every-
other-week and weekly collection services based on the Contractor rates listed in Exhibit B.
Roll-out fees shall be assessed only to those Customers who choose to have the Contractor move Carts
to reach the collection vehicle at its nearest point of access. The roll-out fee listed in Exhibit B shall be
charged once for all three (3) collection streams and shall be assessed in twenty-five (25) foot
30
increments. This fee does not apply to Customers that qualify for Disabled Person Service under Section
4.6.
Garbage over Container capacity or the subscribed service level shall be collected and properly charged
as Extra Units at rates set forth in Exhibit B, except excess Garbage collected at no additional charge
through the “Clean Sweep” program addressed in Section 9.4. The Contractor may assess the rate for
extra garbage per thirty-two (32) gallon unit as specified in Exhibit B for materials that lift the Cart lid six
(6) inches or more from the normally closed position. Overweight Carts that cannot be safely collected
shall be left with an explanatory tag. If the Contractor collects the overweight Cart and documents that
it is overweight, the Contractor shall notify the City, in accordance with protocol approved by the City in
the Operations Plan.
The Contractor shall maintain route lists in sufficient detail to allow accurate recording and charging of
all Extra Units. Customers shall be allowed to specify that no Extra Units be collected without prior
Customer notification, which the Customer shall provide no less than one (1) business day before that
Customer’s regular collection. If a Customer specifies no Extra Units, then the Contractor shall leave
such materials at the Curb uncollected and tag the materials with written notification as to why they
were not collected.
Collections shall be made from Single-family Residences regularly on the same day and as close to a
consistent time as possible.
7.2 Single-family Recyclables Collection
7.2.1 Subject Materials
The Contractor shall collect unlimited amounts of properly prepared Recyclables from all Single-family
Residence Customers for the rates in Exhibit B. Customers shall prepare all Recyclables placed Curbside
as described in Exhibit C.
If operational or Recycling processing improvements are made that allow additional materials to be
recycled at no additional cost to the Contractor, the Contractor agrees to expand the defined list of
Recyclables to cover such materials, subject to prior written approval by the City. The City reserves the
right to engage in product stewardship and/or waste prevention activities that may result in one (1) or
more materials being removed from the Exhibit C list.
7.2.2 Carts
The Contractor shall provide Recycling collection Carts to Single-family Customers at no additional
charge. The default Recycling Cart size shall be ninety-six (96) gallons, provided that the Contractor shall
offer and provide thirty-two (32)/thirty-five (35) or sixty-four (64) gallon Recycling Carts on request to
those Single-family Residence Customers requiring less capacity. A Customer may request and receive
up to one (1) additional Recycling Cart in the available Recycling Cart sizes from the Contractor for the
Contractor rate listed in Exhibit B. The Contractor shall deliver Recycling Carts to Customers within three
(3) business days of the Customer’s initial request.
7.2.3 Specific Collection Requirements
The Contractor shall collect Recyclables every other week from Single-family Residence Customers.
Collection shall occur on the same day as the Customer’s Garbage collection. Collections shall be made
31
regularly on the same day and as close to a consistent time as possible. The Contractor shall collect on
Public Streets and Private Roads in the same location as Garbage collection service.
The Contractor shall collect all Recyclables from Single-family Residences that have been properly placed
at the Curb. Customers shall place Recyclables in Carts, paper bags, boxes, or labeled Cans next to the
Customer’s primary Recycling Cart(s). Customers shall prepare Recyclables as described in Exhibit C.
Except for corrugated cardboard, the maximum dimensions for Recyclables shall be two (2) feet by two
(2) feet. No limits shall be placed on set-out volumes for Curbside Recyclables other than those listed in
Exhibit C. Upon request, Customers choosing to use their own Cans for excess Recyclables shall be
provided durable labels by the Contractor that clearly identify the Can’s contents as Recyclables. If large
quantities of Residentially generated cardboard (e.g., moving boxes) are set out for collection, the
Contractor may collect the excess materials the following collection day in a separate vehicle, provided
that clear written notification of the collection delay is provided to the Customer.
7.3 Single-family Compostables Collection
7.3.1 Subject Materials
The Contractor shall collect an unlimited amount of properly prepared Compostables from Single-family
Residence Customers for the rates listed in Exhibit B.
For the first two (2) weeks of January each year, the Contractor shall collect unflocked, undecorated,
natural holiday trees from Residential Customers at no additional charge on their regularly scheduled
collection day. Trees shall be no greater than six (6) feet in length. Customers shall place trees adjacent
to their Compostables Carts.
7.3.2 Carts
The Contractor shall provide Compostables collection Carts to Single-family Customers at no additional
charge. The default Compostables Cart size shall be ninety-six (96) gallons, provided that the Contractor
shall offer and provide twenty (20), thirty-two (32)/thirty-five (35), or sixty-four (64) gallon
Compostables Carts on request to those Single-family Residence Customers requiring less capacity. A
Customer may request and receive up to one (1) additional Compostables Cart in the available
Compostables Cart sizes from the Contractor for the Contractor rate listed in Exhibit B. The Contractor
shall deliver Compostables Carts to Customers within three (3) business days of the Customer’s initial
request.
Upon Customer request and at no additional charge, the Contractor shall provide new Compostables
service Customers a lidded Food Scraps container with a capacity of approximately two (2) gallons. With
each Food Scraps container, the Contractor shall provide instructional materials about how to use the
container. The City shall approve the contents of the instructional materials before distribution.
Customers shall be limited to one (1) Food Scraps container per Contract Term, except for the period
from the Date of Execution through March 31, 2027.
7.3.3 Specific Collection Requirements
The Contractor shall collect Compostables each week from Single-family Residence Customers.
Collection shall occur on the same day of the week as the Customer’s Garbage and Recyclables
collection. Collections shall be made regularly on the same day and as close to a consistent time as
possible. The Contractor shall collect on Public Streets and Private Roads in the same location as
Garbage collection Service.
32
The Contractor shall collect all Compostables from Single-family Residence Customers that have been
properly placed at the Curb. Customers shall place all Food Scraps in Customers’ primary Compostables
Cart(s). Customers shall place extra Yard Debris in sturdy paper bags, bundles tied with natural twine, or
Customer-owned Cans labeled for Yard Debris. Yard Debris larger than four (4) inches in diameter or
four (4) feet in length is excluded. Bundles of Yard Debris shall be no larger than two (2) feet in
diameter, four (4) feet in length, and fifty-five (55) pounds. Upon request, Customers choosing to use
their own Cans for excess Yard Debris shall be provided durable labels by the Contractor that clearly
identify the Container’s contents as Yard Debris. If large quantities of Residentially generated Yard
Debris are set out for collection, the Contractor may collect the excess materials the following day in a
separate vehicle, provided that clear written notification of the collection delay is provided to the
Customer.
8 MULTIFAMILY AND COMMERCIAL SERVICES
8.1 Multifamily and Commercial Garbage Collection
8.1.1 Subject Materials
The Contractor shall collect all properly prepared Garbage placed in or next to Garbage Containers by
Multifamily and Commercial Customers.
8.1.2 Containers
The Contractor shall offer Multifamily and Commercial Customers a full range of Container and service
options:
Carts (twenty [20], thirty-two [32] or thirty-five [35], sixty-four [64], and ninety-six [96] gallon)
Non-compacted Detachable Containers (one [1], one and a half [1.5], two [2], three [3], four [4],
six [6], and eight [8] cubic yards), and
Compacted Detachable Containers (two [2], three [3], four [4], and six [6] cubic yards).
The Contractor shall make available eight (8) cubic yard cathedral Garbage Detachable Containers with
side slots if requested by a Customer.
Containers shall be provided to Customers at no charge as part of service, except for compacting
Containers or unless otherwise set forth in this Contract and directed by the City. The Contractor shall
service Customer-owned and Customer-leased Detachable Container compactors unless the Container is
incompatible with the Contractor’s equipment.
The Contractor may use front-load and rear-load Detachable Containers to service Multifamily and
Commercial Customers; however, not all collection sites within the Service Area may be appropriate for
front-load collection due to limited maneuverability or overhead obstructions. The Contractor shall
provide Containers and collection services capable of servicing all Customer sites, whether or not the
front-load collection is feasible.
The Contractor shall deliver Containers to requesting Multifamily and Commercial Customers within
three (3) business days of the Customer’s initial request.
33
8.1.3 Specific Collection Requirements
Commercial Customers with a physical location in the Service Area shall be required to use Garbage
Service under this Contract. The Contractor shall regularly make collections from Multifamily and
Commercial Customers on the same day and as close to a consistent time as possible. The Contractor
shall collect Garbage at least once a week from Multifamily and Commercial Customers at the Customer-
chosen service level. The Contractor shall be compensated for collection services based on the
Contractor rates listed in Exhibit B. The Contractor rate for Multifamily and Commercial Customers
receiving collection service more than once a week shall be a direct multiple of the rate for weekly
service.
The Contractor shall remove and replace Containers from enclosures and position (roll out) Containers
up to twenty-five (25) feet for Garbage collection at no additional charge. Additional Contractor rates for
roll-out services may be assessed in twenty-five (25) foot increments only to those Multifamily and
Commercial Customers for whom the Contractor must move a Container over twenty-five (25) feet to
reach the collection vehicle at its nearest point of access. Customers with hard-to-access Containers
requiring the Contractor to wait for Customer Container relocation or requiring the Contractor’s use of
specialized equipment for Container relocation may be charged a stand-by fee as specified in Exhibit B
for each minute after five (5) minutes.
Garbage over Container capacity or the subscribed service level shall be collected and properly charged
as Extra Units at rates set forth in Exhibit B. For materials loaded that lift the lid of a Detachable or Drop-
box Container six (6) inches or more from the normally closed position, the Contractor may assess the
rate for extra Garbage per one-half (1/2) cubic yard as specified in Exhibit B. For materials loaded that
lift a Cart lid six (6) inches or more from the normally closed position, the Contractor may assess the rate
for extra Garbage per thirty-two (32) gallon unit as specified in Exhibit B. Overweight Containers that
cannot be safely collected shall be left with an explanatory tag. If the Contractor collects the overweight
Container and documents that it is overweight, the Contractor shall notify the City, in accordance with
protocol approved by the City in the Operations Plan. The Contractor shall develop and maintain route
lists in sufficient detail to allow accurate recording and charging of all Extra Units. Multifamily and
Commercial Customers may request extra collections and shall pay a proportional amount of their
regular monthly rate for that service as established by the City.
8.2 Multifamily and Commercial Recyclables Collection
The Contractor shall provide unlimited and embedded Recyclables collection to all Multifamily and
Commercial Customers at no charge.
8.2.1 Subject Materials
The Contractor shall collect an unlimited amount of properly prepared Recyclables from all subscribing
Multifamily and Commercial Customers. The Contractor shall provide these services as part of Garbage
collection services at no additional charge, including those Multifamily and Commercial Customers with
permanent Garbage Drop-box collection serviced at least once per month. Customers shall prepare all
Recyclables as described in Exhibit C. The Contractor may decline to collect Recyclables according to
protocol in Section 4.12 or if the Container contains excluded materials.
8.2.2 Containers
The Contractor shall encourage and promote participation in Recyclables services and recommend
appropriate Container sizes through its site visit and evaluation process. The Contractor shall offer
34
Multifamily and Commercial Customers Carts, Detachable Containers, or Drop-box Containers for
Recyclables collection, as appropriate to Customers’ needs.
The Contractor shall encourage using Detachable Containers instead of multiple Carts at Multifamily
sites where more than one (1) cubic yard of Recyclables capacity is provided unless constraints favor the
use of Carts. The Contractor shall deliver Containers used for collecting Recyclables to requesting
Customers within three (3) business days of the Customer’s initial request. The Contractor shall provide
Recycling Containers at no charge to requesting Multifamily and Commercial Customers. If requested by
the City, the Contractor shall provide locked slotted lids for Detachable Containers for Recyclables at
identified Multifamily sites.
8.2.3 Specific Collection Requirements
Multifamily and Commercial Recyclables collection shall occur at least weekly or more frequently if
space constraints preclude providing sufficient weekly capacity. Collections shall be made regularly on
the same day(s) of the week and as close to a consistent time.
The Contractor shall remove and replace Containers from enclosures and position (roll out) Containers
up to twenty-five (25) feet for Recycling collection at no additional charge. Additional Contractor rates
for roll-out services may be assessed in twenty-five (25) foot increments only to those Multifamily and
Commercial Customers for whom the Contractor must move a Container over twenty-five (25) feet to
reach the collection vehicle at its nearest point of access. Customers with hard-to-access Containers
requiring the Contractor to wait for Customer Container relocation or requiring the Contractor’s use of
specialized equipment for Container relocation may be charged a stand-by fee as specified in Exhibit B
for each minute after five (5) minutes.
8.3 Multifamily and Commercial Compostables Collection
The Contractor shall provide Compostables collection to requesting Multifamily and Commercial
Customers at the Contractor rates listed in Exhibit B. Customers may also obtain Compostables
collection services from any licensed independent private service provider.
8.3.1 Subject Materials
The Contractor shall provide Compostables collection to any requesting Multifamily or Commercial
Customers, subject to that Customer’s continued compliance with material preparation requirements.
Carts including contaminated or oversized Compostables materials rejected by the Contractor shall be
tagged in writing in a prominent location with an appropriate problem notice explaining why the
material was rejected.
For the first two (2) weeks of January each year, the Contractor shall collect unflocked, undecorated,
natural holiday trees from all Multifamily Customers at no additional charge, including Multifamily
Customers that do not subscribe to Compostables collection. Multifamily Customers subscribing to
Compostables collection shall have their holiday trees collected on their regularly scheduled
Compostables collection day. Trees shall be no greater than six (6) feet in length. Customers subscribing
to Compostables collection shall place trees in or adjacent to their Compostables Carts.
8.3.2 Carts
Carts shall be provided to participating Customers as part of their subscription-based services with no
additional container delivery or rental charges. The Contractor shall offer regular twenty (20) gallon,
35
thirty-two (32) or thirty-five (35) gallon, sixty-four (64) gallon, and ninety-six (96) gallon Compostable
Carts. Compostables Carts shall be delivered by the Contractor to Multifamily and Commercial
Customers within three (3) business days of a Customer’s initial request.
8.3.3 Specific Collection Requirements
The Contractor shall collect Multifamily and Commercial Compostables weekly or twice a week as
requested. The Contractor rate for twice-a-week collection service shall be double the rate for weekly
service. Collections shall be made regularly on the same day(s) of the week and as close to a consistent
time. Twice per week collections shall be spaced apart by two (2) or three (3) days.
The Contractor shall remove and replace Carts from enclosures and position (roll out) Carts up to
twenty-five (25) feet for collection at no additional charge. Additional Contractor roll-out rates may be
assessed in twenty-five (25) foot increments only to those Multifamily and Commercial Customers for
whom the Contractor must move a Cart over twenty-five (25) feet to reach the collection vehicle at its
nearest point of access.
9 OTHER COLLECTION SERVICES
9.1 Permanent Drop-box Container Garbage Collection
9.1.1 Subject Materials
The Contractor shall provide permanent Drop-box Container Garbage collection services to Customers at
the Customer’s selected service level. For this section, a permanent Drop-box Container Customer is a
Customer who retains Drop-box Container service for more than ninety (90) calendar days and has their
Drop-box Container hauled at least once per calendar month.
9.1.2 Containers
The Contractor shall pay the cost of procuring and providing non-compacted Containers for Garbage
meeting the standards described in Section 6.5. The Contractor shall service Customer-owned or
Customer-leased Drop-box Container compactors unless the Container is incompatible with the
Contractor’s equipment.
9.1.3 Specific Collection Requirements
The Contractor shall provide dispatch service and equipment capable of collecting full Drop-box
Containers on the same business day if the Contractor’s call center receives the Customer’s initial
request before or at 10:00 a.m. and no later than the next business day if the call center receives the
Customer’s initial call after 10:00 a.m. At the Customer’s request, the Contractor shall deliver an empty
Drop-box Container to the Customer when collecting the full Drop-box Container. The Contractor shall
maintain a sufficient Drop-box Container inventory to deliver empty Containers to new and temporary
Customers within three (3) business day of a Customer’s initial request.
The Contractor shall detach, remove, and replace Drop-box Containers from locked or unlocked
enclosures at no additional charge. The Contractor may charge additional time and/or mileage only if
1. The Customer requests that the Contractor deliver material to a facility other than the closest
County disposal facility,
2. The facility is one to which the Contractor is allowed to deliver the material under this Contract,
and
36
3. The Contractor delivers the material to such facility after advising the Customer in writing (email
is acceptable) as to the basis of the additional time and/or mileage Contractor charges.
9.2 Temporary (Non-event) Container Customers
All Customers (Single-family Residence, Multifamily, and Commercial) shall be able to request temporary
Garbage Containers. The Contractor shall offer Customers the following temporary Containers:
Non-compacted Detachable Containers in four (4), six (6), and eight (8) cubic yard sizes
Non-compacted Drop-box Containers in ten (10) to forty (40) cubic yard sizes.
Temporary Garbage services do not include Recyclables or Compostables collection and shall not exceed
ninety (90) calendar days unless the Customer has their Container hauled less than once per calendar
month, in which case the Customer will continue to be considered a temporary Customer.
The temporary Detachable Container Contractor rates listed in Exhibit B shall include delivery,
collection, Container rental, distance, and disposal charged at a per ton rate. No additional fees other
than those included in Exhibit B may be charged. Customers requiring more than monthly collection
service for over ninety (90) calendar days shall subscribe to regular combined Garbage and Recycling
service. The Contractor shall maintain a sufficient Container inventory, including Detachable Containers
and Drop-box Containers, to deliver empty Containers to temporary Customers within three (3) business
days after the Customer’s initial request.
9.3 Special Event Services
The Contractor shall provide temporary Garbage, Recyclables, and Compostables Carts to Customers
sponsoring special events within the Service Area at the Contractor rates listed in Exhibit B. The
Contractor shall provide such Customers with assistance in determining Container needs and signage for
Garbage, Recyclables, and Compostables at the special events, including site visits and technical
assistance to ensure compliance with Washington State’s event recycling requirements (under RCW
70A.200.100) and to maximize the diversion of Recyclables and Compostables. The Contractor shall
coordinate their efforts with the City and provide such Customers and the City with a summary of the
volumes of materials disposed of and diverted for Recycling and composting.
The Contractor shall provide special event services as a bundle, with each event providing a collection of
Recyclables and Compostables at no additional charge as part of the event’s Garbage collection service.
Garbage-only service shall only be provided on a case-by-case basis upon prior written approval of the
City.
9.4 On-call Bulky Waste and Special Item Collection
9.4.1 Requesting Services
Customers shall request pickup of Bulky Waste and On-call Recyclables at least twenty-four (24) hours
before the Customer’s regular collection day. Customers shall place Bulky Waste and On-call Recyclables
next to their Containers at their regular Garbage collection location no more than twenty-four (24)
hours before collection. The Contractor shall notify the Customer of the date their item(s) will be
collected, normally the next regular collection day.
37
9.4.2 On-call Bulky Waste
The Contractor shall provide On-call Bulky Waste collection to any Single-family, Multifamily, and
Commercial Customers by Customer request at the rates in Exhibit B. At the time of the Customer’s
request, the Contractor shall notify the Customer of the charge that will be added to their next bill. On-
call Bulky Waste collection shall occur during the hours and days specified in Section 4.4. The Contractor
shall recycle all metal appliances collected as Bulky Waste unless another arrangement is approved in
writing by the City.
9.4.3 “Clean Sweep” Bulky Waste
The Contractor shall provide up to one (1) “Clean Sweep” Bulky Waste collection per Single-family
Residence per calendar year at no additional cost. Upon Customer request, the Contractor shall
schedule one (1) “Clean Sweep” collection for the Customer that shall include up to two (2) non-
appliance items of Bulky Waste (such as mattresses, sofas, and chairs) and up to ten (10) units of
Garbage. Each unit shall be no more than thirty-two (32) gallons in volume, no longer than three (3) feet
on any side, and no more than sixty-five (65) pounds in weight.
The Parties shall work together to promote the “Clean Sweep” program to Single-family Residence
Customers, including but not limited to the annual service guide and on the Contractor’s website. The
Contractor shall provide example photographs of items for set-out for “Clean Sweep” collection so that
the Parties can use these images to promote the program.
9.4.4 On-call Recyclables
The Contractor shall collect special Recyclables listed in Exhibit C (“On-call Recyclables”) at no charge
and on request by Single-family and Multifamily Customers. For Multifamily properties, requests shall be
coordinated and initiated by the owner or property manager. The procedure and set-out requirements
for collecting On-call Recyclables from Multifamily Customers shall be described in the Operations Plan.
The Contractor shall recycle or compost all scrap metal, clean wood scraps, large rigid plastics, textiles,
small appliances, used cooking oil, and small electronics unless another arrangement is approved in
writing by the City. Collection of On-call Recyclables shall occur Monday through Friday.
Single-family and Multifamily Customers shall be able to drop off hard-to-recycle materials for no
additional cost at the Contractor’s retail stores in King County. Materials accepted for Recycling at the
Contractor’s retail stores may vary from the On-call Recyclables listed in Exhibit C.
9.4.5 Record Keeping
The Contractor shall maintain service and disposal records for all On-call Bulky Waste, “Clean Sweep,”
and On-call Recyclables collections with the service date, types and amounts of materials collected, and
whether the items were disposed or recycled. These records shall be provided to the City monthly under
Section 14.7. The Contractor shall maintain records of Customer usage of the “Clean Sweep” program
and ensure that each Single-family Residence receives this service no more than once per calendar year.
9.5 Excluded Services
This Contract does not include the collection or disposal of Unacceptable Waste.
38
10 PROMOTION AND EDUCATION SERVICES
The Contractor, at its own cost and at the direction and approval of the City, shall have primary
responsibility for developing, designing, executing, distributing, and delivering public promotion,
education, and outreach programs. The Contractor shall also have primary responsibility for providing
annual service-oriented information and outreach to Customers, including providing on-site Commercial
and Multifamily Recycling and Compostables technical assistance, distributing City-developed
promotional and educational pieces at the City’s direction, and implementing on-going Recycling and
composting promotions, education, and outreach programs at the direction of the City.
The Contractor shall employee two (2) full-time waste zero specialists to facilitate the education,
outreach, and contamination monitoring programs detailed in this Contract. The two (2) waste zero
specialists shall be solely dedicated to serving Customers in the Service Area.
All Customer materials and communications produced by the Contractor shall be high-quality,
publication-ready, and approved in advance by the City. All Customer materials and communications
shall be developed in accordance with the City’s communications and engagement guidelines. The City
will be given three (3) weeks’ advance notice and the opportunity to review any materials or
communications meant for distribution to Customers. All materials shall be printed on one hundred
percent (100%) recycled paper and have sufficient copies to fulfill requests from Customers and the City.
Electronic copies of materials shall be provided to the City and posted on the Contractor’s website.
No later than October 15 of each year, the City and the Contractor shall jointly plan the Contractor’s
specific promotion and education program for Single-family, Multifamily, and Commercial Customers
over the following year, including the focus, expected outcomes, and any adjustments in materials
and/or targeted audiences. The City may elect to assist the Contractor with the development of
promotional material design and text, as staff time allows; otherwise, the Contractor shall be
responsible for all design and development work, subject to the City’s approval.
The Contractor shall provide educational materials in English, Spanish, and Vietnamese on the proper
disposal of Garbage, Recyclables, and Compostables for Single-family, Multifamily and Commercial
Customers. Translated materials shall maintain the original meaning, style, and tone of the English text.
Translated materials shall also be transcreated so that their images and cultural references are adapted
as necessary to the priority audience. The Contractor shall provide translated and transcreated materials
for additional communities with significant limited English proficiency, as identified and requested by
the City. Upon request by the Customer or City, the Contractor shall deliver translated materials to
selected Customers.
Outreach to Single-family, Multifamily and Commercial Customers by the Contractor shall not preclude
the City or its consultants from also conducting targeted outreach and technical assistance to encourage
waste prevention, Recycling, and composting.
New Single-family, Multifamily, and Commercial Customers shall receive a welcome packet of materials
including the comprehensive service guide for their sector. Customers may choose an electronic or
mailed copy. The Contractor shall mail hard copy welcome packets within seven (7) calendar days of
commencing collection services for the new Customer.
39
10.1 Outreach for Single-family Customers
Each year, the Contractor, at its own cost and at the direction and approval of the City, shall print and
mail an annually updated Service Area-specific comprehensive service guide booklet to each Single-
family Residence no later than December 31. The Contractor shall be assessed performance fees under
Section 16.1 for failure to deliver the annual guide to Customers by December 31. The City shall have up
to three (3) rounds of edits during development of the service guide. The service guide booklet shall
include, at a minimum, information on the proper sorting and disposal of Garbage, Recyclables, and
Compostables; City retail rates information; disposal options for difficult-to-recycle items and Hazardous
Waste; collection guidelines; a service day calendar; winter weather and holiday collection information;
Contractor contact information; and any other pertinent information. The Contractor shall post a PDF
version of the updated booklet on its website by no later than December 31 of each year.
10.2 Outreach for Multifamily Customers
Each year, the Contractor, at its own cost and at the direction and approval of the City, shall print and
mail an annually updated Service Area-specific comprehensive service guide booklet to each Multifamily
unit and property manager no later than December 31. The Contractor shall be assessed performance
fees under Section 16.1 for failure to deliver the annual guide to Customers by December 31. The City
shall have up to three (3) rounds of edits during development of the service guide. The service guide
booklet shall include, at a minimum, information on the proper sorting and disposal of Garbage,
Recyclables, and Compostables; City retail rates information; disposal options for difficult-to-recycle
items and Hazardous Waste; collection guidelines; Contractor contact information; and any other
pertinent information. The Contractor shall post a PDF version of the updated booklet on its website by
no later than December 31 of each year.
Contractor outreach specialists shall visit each Multifamily Customer that requests new Recyclables or
Compostables services before Containers are delivered to discuss service location, training for on-site
staff, and outreach to residents. For sites starting subscription to Compostables service, the Contractor
shall provide a lidded Food Scraps container with a capacity of approximately two (2) gallons for each
Multifamily unit, if requested by the Customer and at no additional charge. With each Food Scraps
container, the Contractor shall provide instructional materials about how to use the container. The City
shall approve the contents of the instructional materials before distribution. Customers shall be limited
to one (1) Food Scraps container per Multifamily unit per Contract Term, except for the period from the
Date of Execution through March 31, 2027.
The Contractor shall inspect all Multifamily Residence Recycling and Compostables Containers annually
for contamination. The Contractor shall provide targeted outreach and custom-tailored consultations to
Multifamily Residences with low waste diversion and/or contamination issues. Field inspections shall be
tracked and used to create custom direct outreach which may include mailed letters, in-person
trainings/presentations, door-to-door tenant education, or other outreach methods. The Contractor
shall also provide photocentric flyers, stickers, signage, door hangers, and other materials needed to
support outreach and education. The Contractor shall track program results and report them to the City
monthly. Outreach plans, consultations, and associated collateral must be approved by the City.
At the City’s request, the Contractor shall contact the manager or owner of Multifamily Residences to
encourage Recycling and/or Compostables collection participation, address concerns, address space or
contamination problems, provide outreach to residents, and inform the manager or owner of all
40
available services and ways to decrease Garbage generation. Contractor outreach support to Multifamily
Residences may include reusable tote bags for Recyclables, which are provided to Multifamily
Customers at no additional cost. The Contractor shall coordinate and work cooperatively with City staff
and/or consultants hired to conduct outreach and education and provide technical assistance.
The Contractor is expected to take action when responding to contamination of Recyclables or
Compostables at Multifamily properties. A combination of these actions shall be appropriate in cases
where contamination is readily apparent prior to emptying Containers at the property:
Immediately provide the City with photo documentation of the contamination, along with a
record of container size, location within the Multifamily property, and other pertinent
information.
With City notification/coordination, work with the Multifamily property to create a specifically
tailored Recycling and/or Compostables service plan (establishing service volume and Container
location/access needs, auditing service levels/frequency/schedule, and verifying and monitoring
related changes), as well as provide follow-up outreach as needed to achieve optimal
participation and compliance.
Distribute outreach materials, canvass door-to-door, and provide related on-site assistance to
property management, maintenance staff, and residents as needed.
With City notification/coordination, consider installation and/or use of lock bars/locks,
specialized lids with slots for Detachable Containers, and adjusting Container size,
placement/location, or service frequency in manners intended to reduce or eliminate
contamination of Recyclables and Compostables.
10.3 Outreach for Commercial Customers
Each year, the Contractor, at its own cost and at the direction and approval of the City, shall print and
mail an annually updated Service Area-specific comprehensive service guide booklet to each Commercial
Customer in the Service Area no later than December 31. The Contractor shall be assessed performance
fees under Section 16.1 for failure to deliver the annual guide to Customers by December 31. The City
shall have up to three (3) rounds of edits during development of the service guide. The service guide
booklet shall include, at a minimum, information on the proper disposal of Garbage, Recyclables, and
Compostables; City retail rates information; disposal options for difficult-to-recycle items and Hazardous
Waste; collection guidelines; Contractor contact information; and any other pertinent information. The
Contractor shall post a PDF version of the updated booklet on its website by no later than December 31
of each year.
Contractor outreach specialists shall visit each Commercial Customer that requests new Recyclables or
Compostables services before Containers are delivered to discuss service location and training and
outreach for onsite staff.
The Contractor shall inspect all Commercial Recycling and Compostables Containers annually for
contamination. The Contractor shall also provide targeted outreach and custom-tailored consultations
to Commercial Customers with low waste diversion and/or contamination issues. Field inspections shall
be tracked and used to create custom direct outreach which may include mailed letters, in-person
trainings/presentations, door-to-door tenant education, or other outreach methods. The Contractor
shall also provide photocentric flyers, stickers, signage, door hangers, and other materials needed to
41
support outreach and education. The Contractor shall track program results and report them to the City
monthly. Outreach plans, consultations, and associated collateral must be approved by the City.
The Contractor shall, at the City’s request, address concerns, address space or contamination problems,
and offer additional education or training to Commercial Customers. The Contractor shall coordinate
with Commercial Customer site managers or owners to provide outreach to tenants in multi-tenant
buildings, office parks, and strip malls and similar situations where Contractor services are shared
among tenants. The Contractor shall do this either upon request and/or to facilitate increased Recycling
or Recyclables and/or Compostables contamination reduction goals.
The Contractor’s educational efforts to Commercial Customers shall include offering to perform no-cost
waste audits to determine areas that need improvement; training of business staff, tenants, and
property management staff; developing and covering the cost of providing stickers or laminated signage
for interior collection containers; and delivering recycling guide flyers to the Commercial Customers or
their tenants, as requested by the Commercial Customer, a commercial tenant, or the City. The
Contractor shall coordinate and work cooperatively with City staff and/or consultants hired to conduct
outreach and education and provide technical assistance.
The Contractor is expected to take action when responding to contamination of Recyclables or
Compostables at Commercial properties. A combination of these actions shall be appropriate in cases
where contamination is readily apparent prior to emptying Containers at the property:
Immediately provide the City with photo documentation of the contamination, along with a
record of Container size, location within the Commercial property, and other pertinent
information.
With City notification/coordination, work with the Commercial property to create a specifically
tailored Recycling and/or Compostables service plan (establishing service volume and Container
location/access needs, auditing service levels/frequency/schedule, and verifying and monitoring
related changes), as well as provide follow-up outreach as needed to achieve optimal
participation and compliance.
Consider installation and/or use of lock bars/locks, specialized lids with slots for Detachable
Containers, and adjusting Container size, placement/location, or service frequency in manners
intended to reduce or eliminate contamination of Recyclables and Compostables.
Distribute outreach materials as needed, canvass door-to-door, and provide related on-site
assistance to property management, maintenance staff, and residents as needed.
10.4 Outreach at City-sponsored Community Events
The Contractor shall provide in-person Customer education at up to four (4) City-sponsored community
events each year. The events shall include Renton River Days and up to three (3) additional events, as
determined by the City. Education shall include, but is not limited to, information about which
Recyclables and Compostables are accepted in Containers.
42
11 CITY SERVICES
11.1 Municipal Services
The Contractor shall provide weekly Garbage, Recyclables, and Compostables collection to all City
facilities as a part of this Contract and at no additional charge. Those facilities include the following:
Facility Address
Airport 243, 616, 790 W. Perimeter Rd.
Cedar River Dog Park 1500 Houser Way S.
City center parking garage 655 S. Second St.
City hall 1055 S. Grady Way
Community center 1715 Maple Valley Hwy.
Gene Coulon Memorial Beach Park 1201 Lake Washington Blvd. N.
Henry Moses Aquatic Center
(waste only collected June through September) 1719 Maple Valley Hwy.
Maplewood Golf Course 4050 Maple Valley Hwy.
Senior activity center 211 Burnett Ave. N.
Shop for facilities and trails 713 N. First St.
Shop for parks 1100 Bronson Way N.
Shop for public works 3555 NE Second St.
At any time during the term of this Contract, the City may add facilities to those listed above. Additional
City facilities added during the term of the Contract shall also be provided collection, including new
facilities developed within the Service Area and City facilities in future annexation areas covered by this
Contract, provided that no more than six (6) additional facilities are added over the Contract Term
without additional compensation to the Contractor.
Regular Garbage, Recyclables, and Compostables generated on an ongoing basis at all City facilities in
the ordinary course of their operations, whether generated by staff or third parties (e.g., community
groups renting a space at a community center) will be collected by the Contractor without charge to the
City. This includes extra Compostables collection for vegetative storm debris generated at City facilities
and as needed collection of Recyclables Carts used for ad hoc office clean outs at city hall. Temporary
garbage Containers for City services other than the City-sponsored community events described in
Section 11.2 will be paid by the City at the Contractor rates listed in Exhibit B.
In cases in which Garbage, Recyclables, or Compostables are generated through the performance by
third-parties of services for the City outside of the normal operation of a municipal facility, the
Contractor may charge for the collection of such materials following Contractor rates listed in Exhibit B.
For example, the Contractor could require the City to pay for the disposal of debris generated by
replacing the roof of one of the City’s facilities. Tenants of a municipal facility may be charged by the
Contractor for collecting their Garbage, Recyclables, and Compostables. The City will inform the
Contractor of all tenants of City facilities that should be charged separately from the City.
No more than once every three (3) months, the Contractor shall service up to five (5) of the largest
generating City facilities listed in this section with dedicated routes for Garbage, Recycling, and
43
Compostables; record the total tonnage; and provide the City with the tonnage data on waste
generation at City facilities.
11.2 City-sponsored Community Events
The Contractor shall provide Garbage, Recyclables, and Compostables services for City-sponsored events
at no charge to the City or event users. Container capacity shall be coordinated with City event staff to
ensure that the Contractor provides sufficient capacity and collection frequency. City-sponsored events
include but are not limited to:
Event Frequency
Renton River Days Once per year, last weekend of July
Employee appreciation picnic Once per year
Neighborhood picnics Up to fifteen (15)per year
Community garden (compostables collection only) Weekly, April through September
Renton Farmers Market (compostables collection only) Weekly, June through September
At any time during the term of this Contract, the City may add more sponsored community events
subject to the Contractor’s approval for conflict of interest and compliance with laws, provided that if
the City adds more than two (2) additional annual events, the Contractor may negotiate compensation
for providing collection services for those additional events.
The Contractor shall provide Customer education via a staffed outreach booth at up to four (4) City-
sponsored community events per year, as described in Section 10.4.
11.3 City Drop-off Collection Events
The Contractor shall support the City by staffing up to three (3) special drop-off collection events per
year for residents at no additional charge. At each event, the Contractor shall provide Drop-boxes and
staffing for collecting up to three (3) types of recyclable items as requested by the City.
11.4 Public Sidewalk Containers
The Contractor shall provide collection for up to one hundred twenty-five (125) public sidewalk Garbage
containers and up to twenty-five (25) public sidewalk Recyclables containers within the Service Area at
no charge to the City. The City’s current public sidewalk containers are shown in Exhibit E. Public
sidewalk Garbage containers shall be collected as Garbage, and public sidewalk Recyclables containers
shall be collected as Recyclables. The Contractor shall collect overflow and excess wastes adjacent to
these sidewalk containers. The City shall procure and install any new sidewalk Garbage and Recyclables
containers. The Contractor shall procure and provide replacement rigid plastic liners for containers with
missing or significantly damaged liners.
The Contractor shall collect public sidewalk containers on the schedule set by the City for each
container. Collection frequency for each container may vary between five (5) times per week and every
other week, at the City’s option. The Contractor may collect containers on Commercial or Residential
44
routes, provided that the Contractor times their collection to minimize disruptions to traffic flow and
does not service the containers during peak traffic times.
The Contractor shall provide scheduled and On-call collection for these containers at no charge to the
City. If the City requests immediate collection of an overflowing container, the Contractor shall collect
that container on the same day of notification, provided that the City provides notification before 5:00
p.m.
12 CUSTOMER SERVICE
12.1 Customer Service Functions
The Contractor shall be responsible for providing all Customer Service functions, including, but not
limited to:
1. Answering Customer phone calls, letters, and electronic communications;
2. Requesting (at start of service) Customers’ preference for notification of service changes via
automated dialing services, texts, emails, or mobile app alerts;
3. Asking Customers at start of service their preference for receiving Contractor’s welcome packet
via mail or email;
4. Informing Customers of current, new, and optional services and retail rates;
5. Handling Customer subscriptions, service changes, and cancellations, including applying a once
per year waiver of Customer retail fees for service level changes;
6. Supporting the City in resolving Extra Unit charge appeals from Customers;
7. Including all changes to Customer accounts, including holds and service levels, in export files to
City;
8. Receiving and resolving Customer complaints, including responding to missed collection
services;
9. Recording credits applied to Customer accounts for service corrections, service failure under
Section 4.17, or other adjustments;
10. Dispatching Drop-box Containers, temporary Containers, and special collections;
11. Maintaining and updating regularly as necessary a user-friendly internet website; and
12. Maintaining and updating regularly as necessary a user-friendly mobile app.
These functions shall be provided at the Contractor’s sole cost, with such costs included in the
Contractor’s rates set forth in Exhibit B.
To support Customer Service functions, the Contractor shall maintain a system to track Customer
interactions, monitor Customer subscription levels, record excess Garbage collected, and charge for
additional services requested and delivered. This system shall maintain a Customer’s historical account
data for not less than six (6) years from the end of the fiscal year following current Washington State
record retention laws and with the City’s record retention policy, whichever is greater. Data shall be
kept in a manner that is instantaneously accessible to Customer Service representatives needing to refer
to Customer Service data and history.
12.2 Full Knowledge of Garbage, Recyclables, and Compostables Programs Required
The Contractor’s Customer Service representatives shall fully know all collection services available to
Customers, including those available to Single-family Residence, Multifamily, and Commercial
Customers. For new Customers, Customer Service representatives shall explain all Garbage, Recyclables,
45
and Compostables collection options available depending on the sector from where the Customer is
calling. For existing Customers, the representatives shall explain new services and options and resolve
Customer concerns including, but not limited to, collection, missed pickups, Container deliveries, and
Recycling options for items not accepted by the Contractor. Customer Service representatives shall be
trained to inform Customers of Garbage, Recyclables, and Compostables preparation specifications. The
Contractor will forward City-related policy questions to the City.
The Contractor shall provide the City with internal Customer Service representative training and support
information specific to the City to allow the City to review and check information provided to Customer
Service representatives and, in turn, provided to Customers. The Contractor’s Customer Service
representatives shall have instantaneous electronic access to Customer Service data and history to assist
them in providing excellent Customer Service. Any revisions to these materials shall be approved in
writing (email is acceptable) by the City before being used by Customer Service representatives.
12.3 Customer Service Location, Hours, and Staffing
The Contractor’s call center for Renton customers shall be open and available with Customer Service
representatives during Call Center Hours, defined as 7:00 a.m. to 7:00 p.m. Pacific time for Monday
through Saturday, and 8:00 a.m. to 5:00 p.m. on Sunday. Holiday closures for the Contractor’s call center
will be limited to collection holidays described in Section 4.7.
Customer calls shall be taken during these Call Center Hours by a person, not by voicemail. Outside of
these Call Center Hours, the Contractor shall have an answering or voicemail service available to record
messages from all incoming phone calls. The Contractor shall provide a local Customer Service number,
with a Renton exchange, and be able to uniquely track Contract answering performance on that line.
The Contractor shall maintain a twenty-four (24) hour emergency phone number for use by the City. The
Contractor shall have a representative, or an answering service to contact such representative, available
at such emergency phone number for the City’s use during all hours, including normal Office Hours,
defined as 8:00 a.m. to 5:00 p.m. Pacific time, Monday to Friday. Inability to reach the Contractor’s staff
using the emergency phone number shall be cause for performance fees under Section 16.1.
During Call Center Hours, the Contractor shall maintain sufficient call center staff to promptly answer
and handle Customer complaints and service requests, including complaints and service requests made
by methods other than phone, such as letters, text messages, and electronic messages. If staffing is
deemed insufficient by the City to handle Customer complaints and service requests promptly, the
Contractor shall increase staffing levels to meet performance criteria.
The Contractor shall provide additional staffing during the Transition and Implementation Period,
especially from six (6) weeks before the Date of Commencement of Service, through the end of the
fourth (4th) month after the Date of Commencement of Service, to ensure that sufficient staffing is
available to minimize Customer waits and inconvenience. Staffing levels shall be subject to the City’s
prior review and approval during the Transition and Implementation Period. The Contractor shall receive
no additional compensation for increased staffing levels during the Transition and Implementation
Period.
46
12.4 Customer Complaints and Service Requests
In a computerized daily log, the Contractor shall record all complaints and service requests, regardless of
how received, including date, time, service address, Customer’s name (if the Customer is willing to give
this information), and method of message transmittal. The Contractor shall also record the nature, date,
and manner of resolution of the complaint or service request. Any calls received through the
Contractor’s non-Call Center Hours voicemail or answering service shall be recorded in the log no later
than the following business day.
Electronic Customer Service requests shall be answered within one (1) business day of receipt. Incoming
phone calls shall be answered as described in Section 12.5. The Contractor shall make a conscientious
effort to respond directly to the Customer and resolve all complaints within one (1) business day of the
original phone call, letter, or electronic communication. The Contractor shall respond to all service
requests within the times established throughout this Contract. If a longer response time is necessary
for complaints or requests, the reason for the delay shall be noted in the log, along with a description of
the Contractor’s efforts to resolve the complaint or request.
The Customer Service log shall be available for inspection by the City, or its designated representatives,
during the Contractor’s Office Hours and shall be in a format approved by the City. The Contractor shall
provide a copy of this log in an electronic format from the Microsoft Office suite (or another City-
approved format) of software to the City with the monthly report.
12.5 Handling of Customer Calls
The Contractor’s Customer Service representatives shall answer all incoming phone calls promptly and
courteously, with a monthly average answer speed of less than thirty (30) seconds. Phone calls shall not
be placed on hold for more than two (2) minutes per occurrence (based on monthly averages), and no
more than ten percent (10%) of incoming phone calls each month shall be placed on hold for more than
twenty (20) seconds. A Customer calling into the Customer Service phone lines and placed on hold shall
hear messages applicable to services provided under this Contract that do not mislead Customers.
A Customer shall be able to talk directly with a Customer Service representative when calling the
Contractor’s Customer Service phone number during Call Center Hours without navigating an
automated phone answering system. Customer Service representatives shall provide accurate and
applicable information and shall not provide confusing, inaccurate, or misleading information. An
automated voicemail or phone answering system may be used outside Call Center Hours.
12.6 Customer Service Monitoring and Corrective Measures
The Contractor shall have a program in place to monitor and evaluate the quality of Customer Service
and to determine overall Customer satisfaction with the Contractor’s services. Monitoring and
evaluation methods may include random Customer surveys, periodical monitoring of Customer Service,
call monitoring by supervisors, call management reports, and other methods. The Contractor shall
monitor its program and ensure that high levels of Customer Service are demonstrated throughout the
Contract Term, except for the period from the Date of Execution through March 31, 2027. A record of all
monitoring and evaluation programs shall be maintained and forwarded to the City upon request.
47
Upon the receipt of Customer complaints regarding busy signals or excessive delays in answering the
phone, the City may request the Contractor submit a plan to the City for correcting the problem. The
City must approve the plan. During the Transition and Implementation Period, the Contractor shall have
seven (7) calendar days to implement corrective measures. After the Transition and Implementation
Period, the Contractor shall have thirty (30) calendar days to implement the corrective measures.
Corrective measures shall be implemented without additional compensation to the Contractor. Failure
to provide corrective measures shall result in possible performance fees according to Section 16.1
assessed against the Contractor.
12.7 Contractor Website
The Contractor shall maintain a mobile-friendly website containing information specific to Renton’s
collection programs, including the following information at a minimum:
1. Contact information, noting available hours for each contact method;
2. Collection schedules;
3. Current day of collection map;
4. Material preparation requirements;
5. Available services and options;
6. Customer rates and fees for all sectors and services;
7. Holiday schedules and resulting delays in collections;
8. Weather disruption and recovery hub page with banners linking from regular service pages;
9. Current education and outreach materials;
10. Translation options; and
11. Other relevant service information for Customers.
The Contractor's website shall provide the following functions for Customers:
1. Obtain day-of-service information;
2. Report issues and receive a tracking number or other method to monitor progress on their
issue;
3. Connect and speak to a Customer Service agent;
4. Chat/instant message with a Customer Service agent rather than talk if desired;
5. Manage services; and
6. Switch service levels or order additional services.
The Contractor shall provide a knowledgeable and proficient communications manager among its local
staff responsive to the City’s request(s) for changes to the Contractor’s website. The website design shall
be usability tested and then submitted to the City for approval a minimum of three (3) months before
the Date of Commencement of Service. Changes shall be subject to the City’s prior approval throughout
the Contract Term. The website shall be accessible to Customers with impaired vision and comply with
the current international standards maintained by Website Content Accessibility Guidelines.
Changes requested by the City consisting of textual messages only shall be implemented within seventy-
two (72) hours of the time of the request(s). Changes requested by the City of a textual nature that are
related to an emergency or time-sensitive situation (such as an inclement weather event, windstorm, or
event preventing access to a Customer’s regular place of Container set-out) shall be implemented as
soon as possible but not more than three (3) hours from the time of the request. Changes requested by
the City that include a graphical component must be implemented within five (5) business days of the
time of the request.
48
The Contractor shall provide timely updates to the website and links to the City’s website, regularly
checking that all links are current. The website shall include the information requested by the City
translated into Spanish and Vietnamese. The Contractor shall provide translations for additional
language communities with significant limited English proficiency, as identified and requested by the
City. Upon the City’s request, the Contractor shall provide a website utilization report indicating the
usage and communication preferences.
The Contractor shall collect only the Customer information necessary to perform contracted solid waste
collection functions from websites, applications, and any other electronic media used by Customers. To
the extent permitted by applicable law, any Customer data collected while performing functions of this
Contract shall be provided to the City upon request but shall not be sold or otherwise provided to any
other party.
Failure to include accurate information and/or required information on the Contractor’s website shall be
cause for performance fees as described in Section 16.1.
12.8 Customer Communications
All mass Customer communications shall be reviewed and approved by the City before distribution. This
includes messaging in automated dialing service calls, e-newsletters, email marketing, social media,
website, mailed materials, printed materials, prepared emergency messages, and other avenues of
planned communications.
The City and the Contractor recognize that Customer preferences for their method of communication
may change during the Contract Term and agree to adjust Customer Service expectations to match
Customer preferences. For example, if call traffic to the Contractor’s phone-based call center reduces
over time and is supplanted by an increase in texting, the Contractor shall shift staff resources
accordingly to ensure high levels of Customer Service. The Parties agree to review Contract
requirements periodically and negotiate in good faith any desired improvements to the Contract service
standards related to Customer Service delivery.
The Contractor is responsible for publicizing the different modes of communication available to
Customers, including phone and electronic communications.
12.9 Service Holds
Customers may request service holds when their property will be unoccupied for at least thirty (30)
calendar days. The Contractor shall not grant a service hold lasting more than six (6) months. Extensions
beyond the six (6) month hold require prior authorization from the City and will be considered on a case-
by-case basis. During holds, the Contractor must cease all collection services and shall not charge for
service. To request holds, Customers must contact the Contractor at least three (3) business days before
their vacation or vacancy starts. If Customers want to renew holds, they must contact the Contractor
again. If Customers request a hold once their vacation or vacancy has started, Customers must provide
the Contractor with proof of unoccupied use, such as City demolition permits, water bills demonstrating
no water use, or electricity bills demonstrating no power usage. The Contractor shall include information
about Customer service holds in the data files that the Contractor sends to the City, as described in
Section 13.4.
49
12.9.1 Vacation Holds
Vacation holds are allowed for Single-family Customers who will be away from their residences for at
least thirty (30) calendar days. If a Customer has vacation holds totaling six (6) months within a twelve
(12) month period, the Contractor must not grant the Customer any further vacation holds within that
year.
12.9.2 Vacancy Holds
Vacancy holds are allowed for Customers whose residence or place of business is vacant due to
circumstances such as a demolition or an extensive remodel. To place a vacancy hold, Customers must
submit a vacancy hold request form to the Contractor. If the Customer requesting a vacancy hold is also
a City water customer, the Customer needs to have their water meter locked for the duration of the
vacancy hold.
13 CUSTOMER BILLING AND RATES
The City shall set Customer retail rates, bill all Customers, and collect all retail payments for all Services.
The Contractor shall not bill Customers for any Services. The Contractor shall provide Customer Service
as described in Section 12, including tracking service levels and changes, recording requested and extra
services, and indicating credits and service adjustments. The City shall pay the Contractor for services
performed and pay all Garbage disposal costs (including but not limited to the King County Solid Waste
Division’s Fixed Annual Charge), King County Hazardous Waste Management Program fees, state solid
waste collection taxes, state business and occupation (B&O) taxes on gross revenue from all Services,
and City utility taxes.
13.1 Customer Rates
The City manages a solid waste utility fund and sets Customer retail rates by municipal ordinance, in
accordance with the City’s rate policies as needed to fund City obligations. Those obligations include
paying the Contractor for collection services, paying for Garbage disposal, and funding other functions
related to the City’s solid waste system. The City’s setting of retail rates is separate and distinct from the
Contractor compensation described in Section 15.
13.2 Contractor and City Data Exchange
The City and Contractor shall exchange routine Customer account and service data files in a format and
schedule that is compatible with the City’s and Contractor’s systems and procedures. These file formats
and transfer procedures are described in Sections 13.3 and 13.4 but will be specified in more detail in
the Operations Plan and may change during the Contract Term. Any additional costs for any file format
or transfer procedure agreed to by the Contractor in the Operations Plan shall be accommodated by the
Contractor at its sole cost.
The Contractor shall be required to have procedures in place to back up and minimize the potential for
the loss or damage of service data (such as Customer service levels, Container counts at each service
level, Customer requests, and extra services). The Contractor shall ensure that, at a minimum, a daily
backup of the service data is made and stored off-site. The Contractor shall also provide the City with a
copy of the service data sorted by Customer sector via email, FTP site, or electronic media upon request.
50
13.3 City Data Files
13.3.1 City New Accounts
The City shall set up all new Customer accounts and email the Contractor daily with a list of all newly
opened or closed Customer accounts.
13.3.2 City Monthly Services Summary
Each month, the City shall generate from its billing system a detailed listing of all Customer accounts
opened or closed in the prior month and a summary report of the number of Customer accounts at each
Single-family service level, as listed in Exhibit B. By the end of the fifteenth (15th) day of each month, the
City shall submit this report to the Contractor. The Contractor shall use this report to generate a
monthly bill to the City and to verify the number of Customer accounts and Containers at each service
level.
The City-generated report shall be in a format compatible with the Contractor’s account management
system. The Contractor shall compare the Contractor’s and City’s Customer service level and Container
counts each month. If there are discrepancies between the City’s and Contractor’s records, the
Contractor shall resolve these discrepancies with City Utility Billing staff within the billing period. The
City shall provide a complete list of current City solid waste accounts on request.
13.4 Contractor Data Files
13.4.1 Contractor Weekly and Monthly Extra Services Files
The Contractor shall submit by 8:00 a.m. on the Wednesday of each week and second business day of
each month a data file of extra charges, recorded during the previous week and month. These extra
charges include, but are not limited to, charges for Extra Units of Garbage, Garbage Container lids raised
six (6) inches or more, overweight Containers, roll out services, Bulky Waste pick up, and Container
cleaning. These weekly and monthly submittals must be sorted by the City’s billing cycles, in individual
files by cycle. The file format shall be specified in the Operations Plan and include
Customer name
Service address
Contractor account number
City account number
Type of requested service
Amount of requested service
Quantity of Extra Units of Garbage as applicable
Other relevant extra services
Other data fields as needed
13.4.2 Contractor Weekly and Monthly Service Level Changes and Adjustments
The Contractor shall receive all Customer service change information directly from existing Customers
and log the changes. The City may also receive this information from Customers and shall forward all
such service change requests to the Contractor. The Contractor shall submit by 8:00 a.m. each
Wednesday and the second business day of each month a data file of Customer service changes
recorded during the previous week and at the end of each month for changes recorded for the previous
month. The file format shall be specified in the Operations Plan and contain:
51
Customer name
Service address
Contractor account number
City account number
Date account changed
What service level was changed to
Service code
Reason for change, such as service suspension or hold
Description of change
Other fields as specified
The Contractor shall work with Customers and the City regarding service disputes which affect billing
and determine whether credits, payments, or other adjustments are due to the Customer and/or City.
The Contractor shall submit a report of all adjustments to Customer accounts to the City on a weekly
basis.
14 COORDINATION WITH CITY
14.1 City Customer Service
The Contractor shall maintain a local staff with management-level authority to provide a point of
contact during Office Hours for the majority of inquiries, requests, and coordination covering the full
range of Contractor activities related to this Contract. Duties include, but are not limited to:
1. Assisting Contractor staff with promotion and outreach to Single-family Residences, Multifamily
Customers, Commercial Customers, and special events;
2. Serving as an ombudsperson, providing quick resolution of Customer issues, complaints, and
inquiries; and
3. Assisting the City with program development and design, research, response to inquiries, and
troubleshooting issues.
A Contractor-designated service expert and a Contractor-designated billing expert shall be accessible by
City staff to address emerging problems as needed and shall return messages (phone, mobile messaging,
or email) within four (4) hours of the City’s leaving or sending a message during Office Hours or by noon
on the next business day if after Office Hours. The Contractor shall provide a current list of key staff for
Contract-related coordination in the monthly report, as stated in Section 14.7. Contract-related staff for
both Parties shall provide automated out-of-office replies if not available to respond.
Should the Contractor fail to meet the City’s expectations for Customer Service as described herein, the
Contractor shall be assessed performance fees under Section 16.1.
14.2 Monitoring and Evaluation of Operations
The Contractor’s supervisory and management staff shall be available to meet with the City in person or
via phone/video conference, at the City’s option, weekly during the Transition and Implementation
Period and monthly throughout the term of the Contract to discuss operational and Contract issues.
52
The Contractor shall continually monitor and evaluate all operations to ensure that compliance with the
provisions of this Contract is maintained.
The City may periodically monitor collection system parameters such as participation, Container
condition, Container weights, and waste composition. The Contractor shall assist and fully cooperate
with the City by coordinating the Contractor’s operations with the City’s periodic monitoring to minimize
inconvenience to Customers, the City, and the Contractor.
The Contractor also shall provide full access to operations, equipment, owned and contracted
processing facilities, route and Customer Service data, safety records, and other applicable information.
City staff shall be allowed to visit operation or processing sites or participate with ride alongs on
collection routes. The City’s review or visit of Contractor sites, activities, and records shall occur during
normal office or operational hours and be accompanied by Contractor staff. The City shall provide one
(1) week advance notice, unless conditions require a more urgent review or visit.
14.3 Operations Plan
The City and the Contractor shall review and adopt a mutually agreed Operations Plan (Exhibit F) by
October 31 of each year, beginning in 2026. Components of the Operations Plan shall include, but are
not limited to, protocol and coordination for Customer billing and City revenue, other elements of City
and Contractor collaboration, descriptions of current key staff roles, inclement weather protocols, and
service interruption and recovery plans. The Operations Plan shall be consistent with all terms of this
Contract and annual adoption shall not require a Contract amendment. The City Public Works
Administrator is authorized on behalf of the City to execute amendments to the Operations Plan.
14.4 Performance Review
Upon reasonable notice to the Contractor, the City may review the Contractor’s performance under this
Contract. If conducted, the performance review shall include, but is not limited to, a review of the
Contractor’s performance relative to requirements and standards established in this Contract, including
Customer Service standards. The Contractor agrees to fully cooperate with the performance review and
work with City staff and consultants to ensure a timely and complete review process.
The City shall present the performance review results to the Contractor within thirty (30) calendar days
of completion. Should the City determine that the Contractor fails to meet the Contract performance
requirements and standards, the City shall give the Contractor written notice of all deficiencies. The
Contractor shall have sixty (60) calendar days from receipt of notice to correct deficiencies to the City’s
satisfaction. If the Contractor fails to correct deficiencies within sixty (60) calendar days, the City may
allow the Contractor additional time to comply, accept other remedies for the service failure, or proceed
with the Contract default process under Section 16.2, at the City’s sole option.
The costs of the development and implementation of any action plan required under this Section 14.4 to
address failures on the part of the Contractor to perform under the terms and conditions of this
Contract shall be paid for solely by the Contractor, and the costs of developing or implementing such
action plan may not be passed on to Customers or the City.
Upon reasonable notice to the Contractor, the City may design and implement an alternative annual
Contract compliance monitoring program with or without Contractor performance incentives. If the City
53
desires such a program, the Parties agree to negotiate in good faith the monitoring methodologies to be
used to ensure accurate and unbiased sampling of performance data. The City shall bear the costs of
City staff, City-retained consultants, and performance incentives (if used), and the Contractor shall bear
the costs of Contractor staff and route costs to perform the monitoring.
14.5 Emergency Response
The Contractor shall assist the City in the event of a disaster or emergency declaration. Contractor
services shall be provided as soon as practical upon the City’s direction and paid at the Contractor rates
in Exhibit B. At the City’s request, the Contractor shall participate in City-led disaster debris response
training exercises no more than once every five (5) years.
The Contractor shall keep full and complete records and documentation of all costs incurred in
connection with disaster or emergency response and include such information in the monthly and
annual reports required under Section 14.7. The Contractor shall maintain such records and
documentation for the City’s compliance with federal and state disaster reporting standards. Contractor
documentation shall include, but is not limited to, volumes and/or weights of disposed materials, final
disposition locations of disposed loads, and how the disposed materials were processed (landfilled,
composted, chipped, etc.).
14.6 Site Planning and Building Design Review
Upon request and without additional charge, the Contractor shall make available site planning
assistance to the City, current Customers, and potential Customers and shall publicize the appropriate
contact information for this function. The site planning assistance shall be available for all new
construction or remodeling of buildings and structures within the Service Area and shall address the
design and planning of Garbage, Recyclables, and Compostables removal areas and their location upon
the site of the proposed construction or remodeling project. Contractor planning assistance for
optimizing loading docks and other areas shall also be available for existing building managers when
realigning Garbage, Recyclables, and Compostables services.
14.7 Reporting
The Contractor shall provide monthly, annual, and ad hoc reports to the City. The Contractor report
formats may be modified occasionally at the City’s request at no additional charge to the City. In
addition, the Contractor shall allow the City access to pertinent operations information related to
compliance with the obligations of this Contract, including but not limited to vehicle route assignment
and maintenance logs; and certified weight slips from Garbage, Recyclables, and/or Compostables
facilities.
Reports shall be focused on providing data in an easy-to-read fashion and must include sufficient
information to determine that the Contract terms are met. The Contractor shall not include general
company promotion in its reports to the City. Data shall be provided directly in the relevant report,
preferably in Microsoft Excel. Links to websites or company database functions do not fulfill the
requirements of this section.
54
Information received by the City and in the Contractor’s possession shall be subject to existing laws and
regulations regarding disclosure, including the Public Records Act, RCW Chapter 42.56, and shall be
subject to the provisions of Section 17.7.
Misrepresentation by the Contractor in records or reporting or failure to provide the required reports on
time shall be cause for performance fees as described in Section 16.1.
14.7.1 Monthly Reports
The Contractor shall provide a monthly report containing the following information for the previous
month by the twenty-first (21st) calendar day of the following month. Reports shall be submitted in an
electronic format approved by the City and certified as accurate by the Contractor. At a minimum,
reports shall include clearly labeled and organized data on the following topics:
1. Route Reports
1.1 Tons – Total tons of Garbage, Recyclables, and Compostables collected by collection sector,
and disposal or processing destinations for all collected materials. Total Drop-box tons shall
be listed separately, along with the total number of Drop-box hauls. Shall include monthly
and year-to-date totals.
1.2 Recycling processing – Summary of Recyclables market price per ton per commodity,
contamination levels, and processing residues disposed as Garbage. Shall include monthly
and year-to-date totals.
1.3 On-call Bulky Waste – Total tons of Bulky Waste collected and disposal or processing
destinations for all collected materials, including Recycling facilities for all metal appliances.
Shall include monthly and year-to-date totals.
1.4 On-Call Recyclables – Total tons of On-call Recyclables collected and processing destinations
for all collected materials, per month and year-to-date. Shall include monthly and year-to-
date totals.
1.5 Clean Sweep – Total tons of Garbage collected through “Clean Sweep” program and disposal
destinations for all collected materials. Total counts for Single-family Customers using the
service. Shall include monthly and year-to-date totals.
1.6 City services – Tons for City’s municipal Garbage, Recycling, and Compostables services.
Shall include data from quarterly dedicated City service routes, with tonnage from special
events such as Renton River Days listed separately. Shall include monthly and year-to-date
totals.
1.7 Emergency response – Documentation of services performed, materials collected, and costs
incurred in connection with disaster or emergency response.
1.8 Set-out rates – Summary for each Customer sector and waste stream (Garbage, Recyclables,
and Compostables) of actual Container set outs.
1.9 Container cleaning – Total Containers cleaned by sector and waste stream. Shall include
monthly and year-to-date totals.
1.10 Accidents – List of any vehicle accidents, infractions, and reported spills. Shall include
monthly and year-to-date totals.
1.11 Overweight trips – List of overweight loads with related route data as specified in
Section 6.1. Shall include monthly and year-to-date totals of overweight collection vehicles.
1.12 Operational changes – Updates on any changes to collection routes, new or
replacement trucks, Customer Service, or activities affecting services.
55
2. Customer Services Reports
2.1 Complaint log – Customer complaints, including Customer name, property name (for
Multifamily and Commercial Customers), service address, date of contact, complaint, and
resolution.
2.2 Missed collection log – List of all missed collections, including the type of service missed and
the address. List of all service addresses where three (3) or more collections were missed
within a six (6) month period, including date when credit was applied to the Customer’s
account for the repeat missed collections.
2.3 Call center performance – Customer service phone system performance for Service Area
Customers, including total calls received, total calls answered, average answer speed,
percent of calls answered within twenty (20) seconds, total calls placed on hold, percent of
calls on hold answered within twenty (20) seconds, percent of calls on hold answered within
two (2) minutes, total abandoned calls, abandonment rate (abandoned call divided by total
volume of calls), and average time to abandonment.
2.4 Website and app utilization – Total online requests by type and average response times,
total app-based requests by type and average response times, and data on website and app
usage.
3. Account Reports
3.1 Customers – Total Customers by sector, Container size, and service frequency. Each
Commercial and Multifamily site shall be counted as one (1) Customer, regardless of
whether the site (such as a large Multifamily site with multiple tenant buildings) has
multiple accounts.
3.2 Containers – Total Containers by Customer sector, waste stream (Garbage, Recyclables, and
Compostables), size, and collection frequency.
4. Outreach and City Coordination
4.1 Outreach – Summary of efforts completed, including outcomes, samples of materials, and
customer feedback. The Contractor shall not report community engagement, such as
attendance at Sound Cities Association meetings, that is not directly related to Customer
outreach.
4.2 Site visits – List of Multifamily and Commercial sites visited by Contractor outreach staff with
date, property name, property contact, name of Contractor staff conducting the outreach,
actions completed, and follow up required. Site visit data should be presented separately for
Multifamily and Commercial sites.
4.3 Compost targets – List of Multifamily and Commercial Customers not subscribing to
Compostables collection.
4.4 Contamination – Total contaminated Containers by Customer sector and waste stream.
4.5 Lead staff – Current Contractor key staff and contact information for City coordination.
If collection vehicles are used to service more than one (1) Customer sector, the Contractor shall
develop an apportioning methodology that allows the accurate calculation and reporting of collection
volumes and quantities from the different sectors. The apportioning methodology shall be subject to the
City’s prior review and written approval and periodically verified through the Contractor’s field testing.
14.7.2 Monthly Disposal Scale Records
The Contractor shall provide detailed scale records upon completion of the Contractor’s monthly
disposal reconciliation process.
56
14.7.3 Annual Reports
On an annual basis, by the first business day of March, the Contractor shall provide a report containing
the following information for the previous calendar year:
1. Recyclables Processing Report
1.1 Tons of outbound Recyclables produced by the processing facility by commodity, with
destination countries and products, and total residual Garbage. Percentage of total
outbound Recyclables that came from the Service Area.
1.2 Summary of processing costs and average market values of each commodity produced and
the blended average value per ton of all Recyclables processed. Description of methodology
and data sources used to calculate the quantities and values of each commodity produced.
1.3 Contamination sampling - Summary of inbound contamination levels and composition based
on random audit and annual sampling of Recyclables loads from Single-family, Multifamily
and Commercial routes from the Service Area.
2. Composting Processing Report
2.1 Tons of compost produced by the processing facility, total residual Garbage estimated to
come from Compostables from the Service Area, and estimated percentage of total
outbound compost that was sourced from Contractor-collected Compostables from the
Service Area.
2.2 Contamination sampling - Summary of inbound contamination levels based on random audit
and sampling of Recycling loads from Single-family, Multifamily and Commercial routes from
the Service Area.
3. Collection Vehicles
3.1 Inventory of current trucks serving Renton, including model, year, make, VIN or serial
number, assigned vehicle number, collection sector assigned, and fuel type.
3.2 Total calendar days individual backup vehicles were used instead of regular collection
vehicles.
3.3 Amounts and sources of renewable natural gas used by collection vehicles during prior
calendar year, including the state-approved fuel pathways and carbon intensities of the gas.
The annual reports shall be specific to the City’s operations, written in a format appropriate for contract
management, and shall not be a generalized listing of Contractor activities in the region or elsewhere.
14.7.4 Ad Hoc Reports
The City may request and receive from the Contractor up to six (6) ad hoc reports each year at no
additional charge to the City. These reports may include Customer Service database tabulations to
identify specific service levels, participation patterns, or similar information. The Contractor shall
provide reports in a City-defined format that is compatible with Microsoft software (or other City-
approved software) within fifteen (15) calendar days of the request. These reports shall not require the
Contractor to expend more than one hundred (100) staff hours per year to complete.
14.7.5 Other Reports
If the City requests, the Contractor shall provide daily route information for all service sectors and
collection streams to evaluate potential collection system changes during the Contract Term, except for
the period from the Date of Execution through March 31, 2027.
57
14.8 Transition to the Next Contractor
The Contractor shall work with the City and any successive contractor in good faith to ensure minimal
Customer disruption during the transition period between this Contract and the City’s next collection
contract.
If the City does not elect to retain the Contractor’s Containers under Section 6.6, the Contractor shall
remove any Containers for all Services, or any portion of Services provided under this Contract, upon
sixty (60) calendar days’ written notice from the City. Container removal and replacement shall be
coordinated between the Contractor and a successive contractor to occur simultaneously to minimize
Customer inconvenience.
Upon written request of the City at any time during the Contract Term, except for the period from the
Date of Execution through March 31, 2027, the Contractor shall provide either the City or a successive
contractor a detailed Customer list, including Customer name, contact information, service address, and
collection and Container service levels to the City in Microsoft Excel format (or another City-approved
format) within seven (7) calendar days of the City’s request.
The Contractor’s failure to fully comply with this section shall result in the forfeiture of the Contractor’s
performance bond at the City’s discretion.
15 COMPENSATION
15.1 Compensation to the Contractor
The City shall pay the Contractor monthly based on the Services performed and the Contractor rates in
Exhibit B, including payment for all Garbage collection, all Compostables services, Single-family
Recyclables services, miscellaneous and ancillary services, and other listed rates. Contractor costs for
Commercial and Multifamily Recyclables services are embedded in the Commercial and Multifamily
Garbage payments. The Contractor rates in Exhibit B also incorporate Contractor costs for processing
Recyclables and Compostables, processing or disposing of Bulky Waste, purchasing and delivering
Containers, and other costs to perform Contract services.
The Contractor shall pay appropriate sales tax upon purchase of all equipment and Containers, and the
Contractor shall include those costs in the Contractor rates provided in Exhibit B. The Contractor shall
not separately charge sales tax on City invoices for services that include any Container as part of the
overall service package.
If the City, the Contractor, or a Customer desires solid waste-related services not specifically addressed
in this Contract, the Contractor shall propose service parameters and a rate to the City in writing within
two (2) weeks of the request, based on adjacent WUTC tariffs. Upon the City’s written approval, the
Contractor may provide the requested services. The Contractor shall not provide unauthorized services
under any circumstance.
The City provides senior and/or disabled rate discounts and City utility tax rebates to Single-family and
Multifamily Customers meeting the City’s eligibility criteria. The Contractor’s compensation from the
City will not be reduced for those Customers.
58
The City shall not compensate the Contractor for any work done before the Date of Commencement of
Service.
15.1.1 Compensation for Initial Replacement of New Single-family Carts
The City shall pay the Contractor to replace all in-service Single-family Customer Garbage and
Compostables Carts prior to August 30, 2027, as described in Section 4.20. Contractor compensation
described below for replacing in-service Single-family Garbage and Compostables Carts, as described in
Section 4.20, shall include all capital and labor costs associated with Cart replacement, including but not
limited to labor for retrieving and washing any in-service Carts for reuse; labor for labeling and
delivering all Carts; purchasing and shipping new Carts; and profit and incidental taxes associated with
all Cart replacement costs, such as sales tax on purchased Carts.
15.1.1.1 Garbage Carts
The City shall pay the Contractor each month for the replacement of all Single-family Garbage Carts at
the rate of $0.45 per Single-family Garbage Customer, multiplied by the number of Single-family
Garbage Customers as of the Date of Commencement of Service. This monthly rate shall be adjusted
annually, as described in Section 15.3.1. This monthly payment shall begin April 1, 2027 and end March
31, 2037, regardless of any Contract extensions. The Contractor shall include this monthly payment
amount in the Contractor’s invoices to the City under Section 15.2
15.1.1.2 Compostables Carts
The City shall pay the Contractor one million four hundred eighteen thousand dollars ($1,418,000) to
replace all Single-family Compostables Carts. The payment shall be made in two (2) installments of
seven hundred nine thousand dollars ($709,000) each. The Contractor shall invoice the City for the first
payment after approximately half of the Single-family Compostables Carts have been replaced and
invoice the City for the second payment after all Single-family Compostables Carts have been replaced.
Such invoices shall be due within 30 (thirty) calendar days of receipt by the City. These payments for
replacing Single-family Compostables Carts shall be adjusted once, as described in Section 15.3.1.
15.2 Contractor Invoice and Payment
The Contractor shall submit a monthly invoice to the City by the fourth (4th) day of the month for
Services provided the previous month. The invoice shall include sufficient detail for each sector, service
type and sizes, requested services, extra services, adjustments, credits, and other charges to support a
detailed comparison with monthly and weekly service data provided by the Contractor.
The City shall pay the Contractor monthly, by the thirtieth (30th) day of the following month. Payment to
the Contractor shall be based on the documented and verifiable Contractor collection records provided
for that month, as outlined in Section 13. These monthly payments shall comprise the entire
compensation due to the Contractor.
15.3 Compensation Adjustments
The Contractor’s rates shall increase or decrease each year under the following provisions of this
section. Except as expressly provided, the Contractor shall not adjust or modify Contractor rates due to
employee wage increases, changes in Recycling or Compostables processing fees (except as provided for
in Section 15.3.2), Garbage collection service level shifts, or other changes affecting the collection
system.
59
15.3.1 Initial and Annual CPI Collection Component Modification
Exhibit B lists Contractor rates for calendar year 2026. All Contractor rates shall be adjusted annually
pursuant to this section with an initial adjustment beginning April 1, 2027. Subsequent adjustments,
including for 2028, shall begin on January 1. The Contractor shall submit in writing and electronic form
to the City for review and verification a rate adjustment statement, calculating the new Contractor rates
for the next year, on or by August 1 of each year, starting August 1, 2026.
Contractor rates shall increase each year by one hundred percent (100%) of the annual percentage
change in the Consumer Price Index for Urban Wage Earners and Clerical Workers (CPI-W), All Items, for
Seattle-Tacoma-Bellevue, Series ID: CWURS49DSA0 (1982-84=100) prepared by the United States
Department of Labor, Bureau of Labor Statistics, or a replacement index mutually agreed by the Parties
should the foregoing index become unavailable.
Adjustments shall be based on the percentage change in the HALF1 index data point for the twelve (12)
month period ending in June of the previous year. An example of the CPI-W rate adjustment is provided
in Exhibit D. The initial adjustment to Exhibit B Contractor rates, which are listed as 2026 values, shall be
effective April 1, 2027 and be equal to the percentage change in the CPI-W HALF1 for the period ending
June 2026, relative to the CPI-W HALF1 for the period ending June 2025. The annual adjustment to
collection and miscellaneous Contractor rates effective January 1, 2028 shall be equal to the percentage
change in CPI-W HALF1 index for the period ending June 2027 relative to the CPI-W HALF1 for the period
ending June 2026. The CPI-W adjustment shall not exceed six percent (6%) per year. If the CPI-W index
series decreases year-to-year, the Contractor rates shall remain unchanged. Subsequent adjustments
shall use the same methodology as for January 1, 2028, using the CPI-W HALF1 index values for
subsequent years as shown in Exhibit D.
Bureau of Labor Statistics CPI-W values and the changes to CPI-W as described in this section shall be
rounded to five (5) decimal places. Adjustments to Exhibit B Contractor rates shall be made in units of
one cent ($0.01). Fractions less than one cent ($0.01) shall be truncated and not be considered.
15.3.2 Changes in Disposal or Compostables Processing Sites
If the Contractor is required by the City or another governmental authority to routinely use a Garbage
disposal site more than twelve (12) miles from the Renton city limits, or if the Contractor is required by
the City or another governmental authority to routinely use a Compostables processing site other than
that used at the initiation of this Contract, the Contractor shall submit a detailed proposal for the
adjustment of the Contractor rates to reflect any additional cost or savings to the Contractor. The
Parties shall mutually agree to any such rate adjustment. “Routinely” as used in this section shall mean
for five (5) or more consecutive collection days.
15.3.3 Recycling and Compostables Commodity Values
The City and the Contractor agree that the Contractor rates in Exhibit B include all Recyclables and
Compostables processing and marketing costs, including the cost of disposing of residuals from the
sorting and processing of Recyclables and Compostables. The Contractor shall retain revenues gained
from the sale of Recyclables. Likewise, a tipping or acceptance fee charged for Recyclables or
Compostables shall be the financial responsibility of the Contractor.
15.3.4 New or Changes in Existing Taxes
If new municipal, county, regional, or state taxes or fees are imposed, the rates of existing taxes (other
than federal taxes) or fees are changed, or new road or bridge tolls necessarily affecting the Contractor’s
60
operations under this Contract are imposed after the Date of Execution of this Contract, and the impact
of these changes results in increased or decreased Contractor costs over ten thousand dollars ($10,000)
in the aggregate annually, the Contractor shall submit a detailed proposal for the adjustment of the
rates to reflect any additional costs or savings to the Contractor. The Parties shall enter into good faith
negotiations to determine whether compensation adjustments are appropriate for the amount
exceeding the ten thousand dollars ($10,000) aggregated threshold (in cases where the threshold
applies) and, if so, to determine the amount and the method of adjustment. “New or changes in existing
taxes,” as contemplated by this section, shall not include changes in the law under Section 15.4.
15.3.5 Changes in Service Provision
If the Contractor initiates any changes in how Contract services are provided that reduce Contractor
costs and cause adverse Customer impacts in the opinion of the City, the Contractor shall promptly
notify the City in writing of such reduced costs, and Contractor rates shall be reduced within thirty (30)
calendar days of the subject change so that the City and Customers shall receive the benefit of fifty
percent (50%) of the cost savings. Contractor changes in how Contract services are provided that do not
adversely affect Customers shall not affect Contractor rates.
15.4 Change in Law
The City may adjust Contractor rates due to changes in federal, state, or local laws or regulations; the
administrative or judicial interpretation thereof; or an order or judgment of any governmental authority
not addressed otherwise in this Contract that affects the Contractor’s cost over ten thousand dollars
($10,000) in the aggregate annually. The Contractor shall submit a detailed proposal to adjust the rates
to reflect any additional costs or savings to the Contractor. It is intended that the Contractor’s rates
pursuant to this Contract in such a case be adjusted to pass through any resulting additional costs
incurred by the Contractor to the City or any savings realized to the Contractor to the Customers or the
City. The Parties shall enter into good faith negotiations to determine whether compensation
adjustments are appropriate for the amount exceeding the ten thousand dollars ($10,000) aggregated
threshold (in cases where the threshold applies) and, if so, to determine the adjustment amount and
method.
16 FAILURE TO PERFORM, REMEDIES, DEFAULT, AND TERMINATION
The City expects high levels of Customer Service and collection service provision. Performance failures
shall be discouraged, to the extent possible, through specific performance fees for certain infractions
and Contract default for more serious lapses in service provision. Section 16.1 details infractions subject
to performance fees, and Section 16.2 details default provisions and procedures.
16.1 Performance Fees
The City reserves the right to make periodic, unscheduled inspection visits to any Contractor facility,
routes, or vehicles used for this Contract and/or reviews to determine the Contractor’s compliance with
the provisions and requirements of this Contract. If the City’s inspection and/or reviews reveal that the
Contractor has failed to perform any duties of this Contract satisfactorily, the City shall present an
incident report to the Contractor detailing such unsatisfactory performance. The Parties agree that upon
receiving such report, the Contractor shall pay the following dollar amounts, not as a penalty, but as
performance fees for failure to perform its duties under this Contract satisfactorily.
61
The City and the Contractor agree that the City’s damages would be difficult to calculate in any litigation
and that these dollar amounts are a reasonable estimate of the damages sustained by the City as a
result of the Contractor's failure to perform its duties under this Contract satisfactorily.
The performance fees in this section shall not apply to the service impacts of Labor Disruptions as
described in Section 4.17. Separate performance fees apply under those circumstances as listed in
Section 4.17.
These Section 16.1 performance fees apply even if not specifically listed in other sections of this
Contract. Performance fees shall include the following:
No. Action or Omission Performance Fee
COLLECTION AND FLEET
1 Failure to collect missed materials within one (1)
collection day of notification.
$100 per Customer per collection
day that the makeup collection is
late after notification is received, to
a maximum of $500 per vehicle.
2 Three (3) or more missed collections of the same
service address on different days within a six (6)
month period.
$750 for the initial three (3) missed
collections plus $250 per each
additional missed collection on a
different day within the six (6)
month period.
3 Missed collection of a block segment of Single-
family Residences (excluding collections prevented
by inclement weather but not collections prevented
by inoperable vehicles or other disruptions). A block
segment is one (1) side of a street, between cross
streets, not to exceed fifty (50) houses.
$250 per block segment if a
collection of the block segment is
performed the following collection
day; $1,000 if not collected by the
following collection day.
4 Repetition of complaints within a six (6) month
period on a route after notification to the
Contractor, including, but not limited to, failure to
replace Containers in designated locations, missed
service, Spillage, not locking Containers, not closing
gates, not replacing lids, crossing planted areas, or
similar violations.
$100 per Customer site, not to
exceed $500 per vehicle per
collection day.
5 Collection before or after the times specified in
Section 4.4, except as expressly permitted by the City
in writing.
$500 per vehicle on each route per
collection day.
6 Collection as Garbage of non-contaminated Source-
separated Recyclables or Compostables in clearly
identified Containers, Cans, bags, boxes, or bundles.
$1,000 per Customer per collection
day.
7 Failure to separate collection of materials from
Service Area Customers from non-Service Area
customers.
$5,000 per route per collection day.
8 Rejection of Garbage, Recyclables, or Compostables
without providing documentation to the Customer
of the reason for rejection.
$100 per Customer per collection
day.
62
No. Action or Omission Performance Fee
9 Collection of Containers from Customers whose
service has been suspended for non-payment.
$100 per Container per occurrence.
10 Failure to notify the City and initiate clean-up of
Spillage within four (4) hours of Contractor
knowledge of the spill.
$500 per vehicle, per occurrence,
plus clean-up costs.
11 Failure to clean or collect Spillage to Contract
standards.
$500 per vehicle, per occurrence,
plus clean-up costs.
12 Collection vehicles exceeding weight limits for Public
Streets.
$1,000 per occurrence.
13 Failure to maintain Contract-compliant vehicles. $250 per vehicle, up to a maximum
of $2,500 per inspection.
CONTAINERS
14 Failure to ensure that all Customers have Contract-
compliant Garbage, Recyclables, and Compostables
Containers on or before the Date of Commencement
of Service, subject to Section 4.20.
$5,000 per collection day, plus $25
per Container for each occurrence
after the Date of Commencement of
Service.
15 Failure to deliver or remove Containers within three
(3) business days of a request for service after the
Date of Commencement of Service.
$100 per Customer per business day
after the allowed correction period.
16 Failure to maintain lidded or properly painted
Containers.
$100 per Container per collection
day.
17 Failure to replace incorrect or damaged labels on
Containers after notification to the Contractor:
within seven (7) calendar days for Carts or within one
(1) collection day for Detachable and Drop-box
Containers.
$100 per Container per day after the
allowed correction period.
18 Failure to close Container lid(s)after servicing a
Container, including lids pinned behind Container
which prevents closing.
$50 per Container per collection
day.
19 Failure to repair or replace a Container that is
leaking or not watertight within one (1) collection
day of notification.
$100 per collection day that the
Container is not replaced after the
allowed correction period.
CUSTOMER AND CITY SUPPORT AND MATERIALS
20 Failure to meet Customer Service answer and on-
hold time performance requirements identified in
Section 12.5.
If the monthly average time exceeds
the threshold, $500 per day of the
month that the daily average time
exceeded the threshold.
21 Failure to meet the Customer Service standards
listed in Sections 12.4 and 12.5, outside of the
Customer Service answer and on-hold time, for two
(2) consecutive months.
$500 per calendar day until the
service standards are met for ten
(10) consecutive calendar days.
22 Failure to provide accurate information to
Customers by Customer Service staff, including
inappropriately directing Customers to contact the
City.
$100 per Customer per occurrence.
63
No. Action or Omission Performance Fee
23 Failure to include accurate and/or required
information on the Contractor’s website.
$250 per calendar day.
24 Failure to deliver annual Customer guidelines by
January 1.
$500 per sector per calendar day.
25 Failure to complete 50% of Multifamily or
Commercial outreach targets by December 31 of any
year during the Contract Term, as identified in
Sections 10.2 and 10.3. The period from the Date of
Execution through March 31, 2027 is excluded.
$3,000 per occurrence.
26 Inability to reach the Contractor via the emergency
phone number.
$250 per calendar day.
DATA, REPORTING, AND OTHER
27 Failure to provide required and responsive weekly,
monthly, and annual data files and reports on time.
$500 per business day past the
deadline.
28 Misrepresentation by the Contractor in records or
reporting.
$5,000 per occurrence.
29 Failure to fulfill Contract requirements not
otherwise addressed, after notice by the City to the
Contractor and a reasonable opportunity to correct
the problem.
$100 per occurrence or day, as
appropriate.
Nothing in this section shall be construed as providing an exclusive list of the acts or omissions of the
Contractor that shall be considered violations or breaches of the Contract, and the City reserves the
right to exercise any and all remedies it may have concerning these and other violations and breaches.
The performance fee schedule set forth here shall not affect the City’s ability to terminate this Contract
as described in Section 16.2.
Performance fees, if assessed, shall be deducted from the City’s monthly invoice payment to the
Contractor. Performance fees may be levied only if documented in an incident report presented by the
City to the Contractor.
The Contractor may appeal the performance fees assessed against the Contractor in writing to the City
within ten (10) business days of being invoiced for assessed performance fees. The Contractor may
present evidence why the amount of the assessed performance fees should be lessened or eliminated.
The City’s decision shall be final and not subject to further appeal.
16.2 Contract Default
The Contractor shall be in default of this Contract if the Contractor violates any material provision. In
addition, the Contractor shall be in default of the Contract should any of the following occur, including,
but not limited to:
1. The Contractor fails to commence the collection of Garbage, Recyclables, or Compostables or
fails to provide any portion of service under the Contract on the Date of Commencement of
Service or for more than five (5) consecutive days at any time during the term of this Contract,
except as provided pursuant to Section 4.8 or Section 17.17.
64
2. The Contractor fails to obtain and maintain any permit, certification, authorization, or license
required by the City, King County, or any federal, state, or other regulatory body to collect
materials under this Contract or comply with any environmental standards and regulations.
3. The Contractor’s noncompliance creates a nuisance or hazard to public health, safety, or the
environment.
4. The Contractor disposes of uncontaminated Source-separated Recyclables or Compostables
collected from clearly identified Recyclables or Compostables Containers, Cans, bags, boxes, or
bundles in a landfill or incinerates these materials at an incinerator or energy recovery facility
without the prior written permission of the City.
5. The Contractor fails to make any required payment to the City, as specified in this Contract.
6. The Contractor is assessed performance fees under Section 16.1 over fifteen thousand dollars
($15,000) during any consecutive six (6) month period.
7. The Contractor fails to resume full service to Customers within twenty-one (21) calendar days
following the initiation of a Labor Disruption under Section 4.17.
8. The Contractor fails to maintain, in good standing, surety and insurance required by this
Contract as described in Sections 17.4 and 17.5.
The City reserves the right to pursue any remedy available at law or in equity for any default by the
Contractor. In the event of default, the City shall give the Contractor ten (10) calendar days’ prior
written notice of its intent to exercise its rights, stating the reasons for such action; however, if an
emergency arises (including but not limited to a hazard to public health, safety, or the environment) that
does not allow ten (10) calendar days’ prior written notice, the City shall promptly notify the Contractor
of its intent to exercise its rights.
If the Contractor cures the stated reason within the stated period, or initiates efforts satisfactory to the
City (in the City’s sole discretion) to remedy the stated reason and the efforts continue in good faith, the
City may opt not to exercise its rights for the particular incident. If the Contractor fails to cure the stated
reason within the stated period or does not undertake efforts satisfactory to the City to remedy the
stated reason, the City may, at its option, immediately terminate this Contract.
If the Contractor abandons or violates any material provision of this Contract, fails to fully and promptly
comply with all its obligations, or fails to give any reason satisfactory to the City for noncompliance, and
fails to correct the same, the City, after the initial ten (10) calendar days’ notice, may then declare the
Contractor to be in default of this Contract and notify the Contractor of the termination of this Contract.
The City shall send a copy of the notice to the Contractor and surety on the Contractor’s performance
bond. Upon receipt of such notice, the Contractor agrees to discontinue the Services provided under this
Contract promptly. The surety of the Contractor’s performance bond may, at its option, within ten (10)
calendar days from such written notice, assume the Services provided under this Contract that the City
has ordered discontinued and proceed to perform the same, at its sole cost and expense, in compliance
with the terms and conditions of the Contract and all documents incorporated herein.
65
If the surety on the Contractor’s performance bond fails to exercise its option within ten (10) calendar
days, the City may complete the Services provided under this Contract or any part thereof, either
through a contract with another party or any other means.
The City shall be entitled to recover from the Contractor and the surety on the Contractor’s
performance bond as damages all expenses incurred, including reasonable attorneys’ fees, together
with all such additional sums as may be necessary to complete the Services provided under this
Contract, together with any further damages sustained or to be sustained by the City. A surety
performing under this Contract shall be entitled to payment under this Contract for Contract Services
provided by the surety and shall otherwise be subject to the same rights and obligations concerning the
Contract Services furnished by the surety as would be applicable if the Contract Services were to be
performed by the Contractor. The City’s obligation to pay for such Contract Services shall be subject to
satisfactory performance by the surety and to setoffs or recoupments for sums, if any, owed by the
Contractor to the City on account of the Contractor’s abandonment or default.
If City employees provide Garbage, Recyclables, or Compostables collection, the actual incremental
costs of labor, overhead, and administration shall serve as the basis for a charge to the Contractor and
the surety on the Contractor’s performance bond.
17 GENERAL TERMS
17.1 Notices
Routine communications between the Contractor and the City’s Solid Waste Program Manager shall be
conducted via email unless otherwise required under this Contract.
All notices referencing change of ownership, non-routine rate requests, litigation, Contract termination,
or Contract default shall be sent via email and a physical paper copy. The physical paper copy of the
notice shall be personally served or mailed (with postage prepaid and return receipt requested) and
addressed to the Parties as follows, or as amended by either Party:
City Contractor
Recology King County
Senior General Manager
801 S. Fidalgo Street, Suite 100
Seattle, WA 98108
abrocato@recology.com
Recology King County
Attn: Legal Department
50 California Street, 24th Floor
San Francisco, CA 94111
noticelegal@recology.com
Solid Waste Program Manager
Public Works Department
Renton City Hall
1055 S. Grady Way
Renton, WA 98057
mheubach@rentonwa.gov
City Clerk
Renton City Hall
1055 S. Grady Way
Renton, WA 98057
CityClerk@rentonwa.gov
66
17.2 Collection Rights
Throughout the Contract Term, except for the period from the Date of Execution through March 31,
2027, the Contractor shall be the exclusive provider to collect Garbage, Recyclables, and Compostables
placed in designated Containers and set out in the regular collection locations within the Service Area
subject to this Contract. The Contractor may independently enforce its rights under this Contract against
third-party violators, including, but not limited to, seeking injunctive relief, and the City may cooperate
in such enforcement of Contractor-initiated actions (without obligating the City to join any such
enforcement or litigation). Such efforts may include activities as the City determines that its staff time
reasonably allows.
When asked by the Contractor, to the degree that the City finds it reasonable, the City may make efforts
to protect the Contractor’s exclusive rights under this Contract; however, the City shall not be obligated
to instigate, join in, or contribute to the expense of enforcement or litigation to protect the Contractor’s
exclusive rights unless the City determines that the institution of or joinder in such litigation is necessary
or in the City’s best interest.
This Contract provision shall not apply to Garbage, Recyclables, or Compostables self-hauled by the
generator; self-hauled street sweeping debris from City operations; self-hauled debris by private clean-
up services; source-separated materials hauled by common or private carriers (including drop-off
Recycling sites); or construction and demolition waste hauled by self-haulers or construction or
demolition contractors in the normal course of their business.
The Contractor shall retain the right and cover all costs to dispose of, process, and market Recyclables
and Compostables once these materials are set out for collection in Containers. The Contractor shall
retain revenues gained from the sale of Recyclables or Compostables. The Contractor’s financial
responsibility shall be a tipping or acceptance fee for Recyclables or Compostables.
17.3 Access to Records
The Contractor shall maintain in its local office full and complete operations, Customer, financial, and
Service records that at any reasonable time shall be open for inspection and copying for any reasonable
purpose by the City. In addition, the Contractor shall, during the Contract Term and at least seven (7)
years thereafter, maintain in an office within thirty (30) miles of the Service Area for storing Contract
records that are prepared following Generally Accepted Accounting Principles, reflecting the
Contractor’s Services provided under this Contract. Those Contractor’s accounts shall include, but shall
not be limited to, all records, invoices, and payments under the Contract, as adjusted for additional and
deleted Services provided under this Contract. The City shall be allowed access to these records for audit
and review purposes, subject to the same protections of the Contractor’s financial or other proprietary
information set forth in Section 17.7.
The Contractor shall make available copies of certified weight slips for Garbage, Recyclables, and
Compostables on request within two (2) business days of the request. The weight slips may be
requested for any period during the Contract Term, except for the period from the Date of Execution
through March 31, 2027.
67
17.4 Insurance
The Contractor shall procure and maintain for the Contract Term insurance that meets or exceeds the
coverage set forth below, as determined in the City’s sole reasonable discretion at the Contractor’s
expense.
The Contractor’s maintenance of insurance under this Contract shall not be construed to limit the
Contractor’s liability to the coverage provided by such insurance or otherwise limit the City’s recourse to
any remedy available at law or in equity.
17.4.1 Minimum Scope of Insurance
The Contractor shall obtain insurance that meets or exceeds the following of the types described below:
1. Automobile Liability insurance covers all owned, non-owned, hired, and leased vehicles.
Coverage shall be written on Insurance Services Office (ISO) form CA 00 01 or a substitute form
providing equivalent liability coverage. If necessary, the policy shall be endorsed to provide
contractual liability coverage. The policy shall include the ISO CA 9948 Form (or its equivalent)
for cargo transportation and an MCS 90 Form in the amount specified in the Motor Carrier Act.
The policy shall include a waiver of subrogation in favor of the City.
2. Commercial General Liability insurance shall be written on ISO occurrence form CG 00 01 or a
substitute form providing equivalent liability coverage and shall cover liability arising from
premises, operations, independent contractors, products-completed operations, personal injury,
and advertising injury, and liability assumed under an insured contract. There shall be no
endorsement or modification of the Commercial General Liability insurance for liability arising
from an explosion, collapse, or underground property damage. The “City of Renton” shall be
named as an additional insured under the Contractor’s Commercial General Liability insurance
policy concerning the work performed for the City, using ISO additional insured endorsements
CG 20 10 and CG 20 37 or their equivalent as approved by the City.
3. Workers’ Compensation coverage as required by the industrial insurance laws of the state.
4. Contractors Pollution Liability insurance coverage covers any bodily injury, personal injury,
property damage, cleanup costs, and legal defense expenses applying to all work performed
under the Contract, including that related to transported cargo. If the Contractors Pollution
Liability insurance is written on a claims-made basis, the Contractor warrants that any
retroactive date applicable to coverage under the policy precedes the Date of Execution and
that continuous coverage will be maintained or an extended discovery period will be exercised
for a period of three (3) years beginning from the time that work under the Contract is
completed. The “City of Renton” shall be named an additional insured under the Contractor’s
Pollution Liability insurance policy.
17.4.2 Minimum Amounts of Insurance
The Contractor shall maintain, at a minimum, the following insurance limits:
1. Automobile Liability insurance with a minimum combined single limit for bodily injury and
property damage of five million dollars ($5,000,000) for each accident. A combination of primary
and umbrella policies may achieve limits.
68
2. Commercial General Liability insurance shall be written with limits no less than five million
dollars ($5,000,000) for each occurrence, fifteen million dollars ($15,000,000) general aggregate,
and a two million dollar ($2,000,000) products-completed operations aggregate limit. A
combination of primary and umbrella policies may achieve limits.
3. Workers’ Compensation coverage as required by the industrial insurance laws of the state.
4. Contractors Pollution Liability insurance shall be written with limits no less than three million
dollars ($3,000,000) combined single limit for each pollution condition for bodily injury, personal
injury, property damage, cleanup costs, and legal defense expense.
17.4.3 Other Insurance Provisions
The insurance policies are to contain, or be endorsed to contain, the following provisions for Automobile
Liability, Commercial General Liability, and Contractors Pollution Liability coverage:
1. The Contractor’s insurance coverage shall be the primary insurance for the operations being
performed as a part of this Contract, with respect to the City, its elected officials, employees,
officers, agents, representatives, and volunteers (“City Representatives”). Any insurance, self-
insurance, or insurance pool coverage maintained by the City shall be in excess of the
Contractor’s insurance and shall not contribute to it. The City, its officials, officers, employees,
agents, and volunteers shall be named as additional insureds on the Commercial General
Liability and Pollution Liability insurance policies in a blanket-form endorsement.
2. Coverage shall state that the Contractor’s insurance shall apply separately to each insured
against whom a claim is made or a suit is brought, except concerning the limits of the insurer’s
liability.
3. Each insurance policy required by the insurance provisions of this Contract shall provide the
required coverage and shall not be canceled except after the Contractor endeavors to provide
thirty (30) calendar days’ prior written notice to the City, ten (10) calendar days’ notice for non-
payment of premium. Such notice shall be sent directly to the City. If any insurance company
refuses to provide the required notice, the Contractor or its insurance broker shall notify the
City of any insurance cancellation immediately upon receipt of the insurers’ notification.
17.4.4 Acceptability of Insurers
Insurance must be placed with insurers with a current AM Best rating of not less than A:VII.
17.4.5 Verification of Coverage
The Contractor shall furnish the City’s Solid Waste Program Manager with original certificates and a copy
of the blanket-form amendatory endorsements as required herein, including, but not necessarily limited
to, the additional insured endorsement, evidencing the insurance requirements of the Contractor at
least thirty (30) calendar days before the Date of Commencement of Service.
17.4.6 Subcontractors
The Contractor will require all subcontractors (of any tier) performing work in connection with this
Contract to maintain the following minimum insurance: Workers’ Compensation under applicable law or
regulation, Employer’s Liability with limits of one million dollars ($1,000,000), Commercial General
69
Liability with limits of one million dollars ($1,000,000) per occurrence and two million dollars
($2,000,000) in the annual aggregate, and Automobile Liability insurance with limits of one million
dollars ($1,000,000).
17.5 Performance Bond
The Contractor shall always provide and maintain a valid Contractor’s performance and payment
bond(s) in a form acceptable and approved by the City for two million dollars ($2,000,000). The initial
approved form of the bond is attached as Exhibit G. The bond(s) shall be issued for not less than one (1)
year, and the Contractor shall provide new bond(s) to the City no less than sixty (60) calendar days
before the expiration of the bond(s) then in effect. The City shall have the right to call the bond(s) in full
if its renewal is not confirmed five (5) business days before its expiration.
17.6 Indemnification
17.6.1 Indemnify and Hold Harmless
The Contractor shall indemnify, defend, protect, and hold harmless the City, its elected officials,
employees, officers, agents, representatives, and volunteers from any and all third-party claims or suits
and any awards, costs, damages, judgments, liability, or payments resulting from such actions, claims, or
lawsuits for damage, harm, injury, pain, or death of any person or damage to property to the extent the
same is caused by the actual or alleged negligent acts or omissions, or willful misconduct, of the
Contractor, its agents, employees, officers or officials, representatives, or subcontractors (of any tier) in
the performance of this Contract and any rights granted hereunder, except for the sole negligence of the
City.
It is further specifically and expressly understood that the indemnification provided herein constitutes
the Contractor’s waiver of immunity under Industrial Insurance, Title 51 RCW, solely for this
indemnification. The Parties have mutually negotiated this waiver.
The provisions of this section shall survive the expiration or termination of this Contract, or to the extent
such claim or demand is caused by the Contractor’s unlawful release of Hazardous Waste in violation of
any Environmental Law in its performance of Services and exercise of any rights granted hereunder.
This indemnity under this section includes each of the following to the extent the same is caused by the
Contractor’s unlawful release of Hazardous Waste in violation of applicable Environmental Laws:
1. Liability for a governmental agency’s costs of removal or remedial action for such release by
Contractor of Hazardous Waste;
2. Damages to natural resources caused by the Contractor’s release of Hazardous Waste, including
reasonable costs of assessing such damages;
3. Liability for any other person’s costs of responding to such release by the Contractor of
Hazardous Waste; and
4. Liability for any costs of investigation, abatement, correction, cleanup, fines, penalties, or other
damages arising under any Environmental Laws caused by the Contractor’s release of Hazardous
Waste. However, such indemnification shall not extend to any portion of any claims, demands,
liability, loss, cost, damage, or expense of any nature, including all costs and attorneys’ fees
caused by City Representatives’ willfully tortious or negligent acts or omissions.
70
17.6.2 Process
If any claim for damages related to Contract Services is presented to or filed with the City, the City shall
promptly notify the Contractor thereof, and the Contractor may, at its election and sole cost and
expense, settle and compromise such claim; however, the Contractor shall not settle any such claim
without the express written agreement by the City. In the event any suit or action is filed against the City
based upon any such claim or demand, the City shall likewise promptly notify the Contractor
thereof, and the Contractor shall defend such claim at its sole cost and expense and with legal counsel
agreed to by the City, provided, however, the Contractor shall not settle any such suit or action without
the express written agreement by the City. The City also has the right to defend or participate in defense
of any such claim.
The Parties have mutually negotiated the provisions contained herein. Solely to the extent required to
enforce the indemnification provisions of this section, the Contractor waives its immunity under Title 51
RCW, Industrial Insurance; provided, however, the foregoing waiver shall not in any way preclude the
Contractor from raising such immunity as a defense against any claim brought against the Contractor by
any of its employees.
Inspection or acceptance by the City of any Services performed under this Contract shall not be grounds
for avoidance of any of these covenants of indemnification. Said indemnification obligations shall extend
to claims not reduced to a suit and any claims which may be compromised, with the Contractor’s prior
written consent, before the culmination of any litigation or the institution of any litigation.
The provisions of this section shall survive the termination or expiration of this Contract.
17.7 Confidentiality of Information
To the full extent the City determines necessary to comply with the Washington State Public Records
Act, the Contractor shall make a due diligent search of all records in its possession or control relating to
this Contract and the Services, including, but not limited to, email, correspondence, notes, saved
telephone messages, recordings, photos, or drawings and provide them to the City for production. In the
event the Contractor believes said records need to be protected from disclosure, it may, at the
Contractor’s own expense, seek judicial protection. The Contractor shall indemnify, defend, and hold
harmless the City for all costs, including attorneys’ fees, attendant to any claim or litigation related to a
Public Records Act request for which the Contractor has responsive records and for which the
Contractor has withheld records or information contained therein, or not provided them to the City in a
timely manner. The Contractor shall produce for distribution any and all records responsive to the Public
Records Act request in a timely manner, unless those records are protected by court order. The
provisions of this section shall survive the expiration or termination of this Contract.
17.8 Assignment of Contract
17.8.1 Assignment or Pledge of Money by the Contractor
The Contractor shall not assign or pledge any of the money due under this Contract without securing
each Contractor’s sureties’ prior written approval and providing at least thirty (30) calendar day’s prior
written notice to the City of such assignment or pledge together with a copy of each surety’s approval
thereof. Such assignment or pledge, however, shall not release the Contractor or its sureties from any
contractual obligations or liabilities. The requirements of this section shall not apply to the grant of a
71
general security interest in the Contractor’s assets to secure the Contractor’s obligations under any loan
or credit facility entered into by the Contractor or the Contractor’s parent.
17.8.2 Assignment, Subcontracting, and Delegation of Duties
The Contractor shall not assign or subcontract any of the Services provided under this Contract or
delegate any of its duties without the City’s prior written approval, which may be granted or withheld at
the City’s sole discretion.
In the event of an assignment, subcontracting, or delegation of duties, the Contractor shall remain
responsible for the full and faithful performance of this Contract, and the assignee, subcontractor (of
any tier), or another obligor shall also become responsible to the City for the satisfactory performance
of this Contract’s Services. The City may impose conditions of approval on any such assignment,
subcontracting, or Change of Control, including but not limited to requiring the delivery by the assignee,
subcontractor, or another obligor of its covenant to the City to fully and faithfully complete the Services
or responsibilities required under this Contract. Additionally, the assignee, subcontractor, or obligor
shall sign a separate statement agreeing to abide by all terms and conditions of this Contract. The City
may terminate this Contract if the assignee, subcontractor, or obligor does not comply with this clause.
For this Contract, any Change of Control of the Contractor shall be considered an assignment subject to
the requirements of this section. Nothing herein shall preclude the City from executing a novation,
allowing the new owner(s) to assume the rights and duties of the Contract and releasing the previous
owner(s) of all obligations and liability.
17.8.3 Change of Trade Name
If the Contractor wishes to change the trade name under which it does business under this Contract, the
Contractor shall provide the name, logo, and colors under which it will be doing business in writing to
the City at least thirty (30) calendar days before the effective date of its change of trade name. Such
trade name shall be changed by an agreed Contract amendment by the Parties and adequate
documentation to the City. Within a reasonable period following a change of trade name by the
Contractor, all items, logos, articles, and implements seen by the public shall be changed, including but
not limited to letterhead, signs, promotional materials, website pages, billing statements, envelopes,
Container decals, and other items. Vehicles are the only exception; vehicles must be repainted with a
new trade name and any new logo or colors within two (2) years of the effective date of the trade name
change. Failure to comply with the terms of this section shall result in performance fees assessed against
the Contractor under Section 16.1.
17.9 Laws to Govern/Venue
This Contract shall be governed by the laws of the State of Washington both as to interpretation and
performance. No conflict of laws shall be considered or applied. Venue shall be the King County Superior
Court. Any lawsuit or legal action brought by any party to enforce or interpret this Contract or any of its
terms or covenants shall be brought in the King County Superior Court for the State of Washington at
the Maleng Regional Justice Center in Kent, King County, Washington, or its replacement or successor,
or Western Washington District Federal Court. The Contractor hereby expressly consents to the personal
and exclusive jurisdiction and venue of such court even if the Contractor is a foreign corporation not
registered with the State of Washington.
72
17.10 Compliance with Applicable Laws and Regulations
The Contractor shall comply with all federal, state, and local regulations and ordinances applicable to
the work under this Contract. Any violation of the provisions of this section shall be considered a
material violation of this Contract and shall be grounds for performance fees, cancellation, termination,
or suspension of the Contract by the City and may result in ineligibility for further work for the City.
The Contractor agrees not to discriminate against any employee or applicant for employment or any
other persons in the performance of this Contract because of age, color, creed, disability, gender,
gender identity, gender orientation, gender preference, marital status, national origin, race, religion,
sex, sexual orientation or preference, or other circumstances as may be defined by federal, state, or
local law or ordinance, except for a bona fide occupational qualification. Without limiting the foregoing,
the Contractor agrees to comply with the provisions of the Affidavit of Equal Opportunity & Title VI
Compliance requirements incorporated herein by this reference. The Contractor agrees to post in
conspicuous places, available to employees and applicants for employment, notices to be provided by
the Contractor setting forth the provisions of this nondiscrimination clause.
Conditions of the Federal Occupational Safety and Health Act of 1970 (OSHA), the Washington Industrial
Safety and Health Act of 1973 (WISHA), and standards and regulations issued under these Acts must be
complied with, including ergonomic and repetitive motion requirements. The Contractor shall indemnify
and hold harmless the City from all damages, injuries, or losses assessed for the Contractor’s failure to
comply with the Acts and standards issued therein. The Contractor is also responsible for meeting all
federal, state, and local health and environmental regulations and standards applying to the operation
of the collection and processing systems used in the performance of this Contract.
The Contractor is directed to observe all weight-related laws and regulations in performing these
services, including axle bridging and loading requirements.
17.11 Behested Payments
To promote a relationship based on ethics and integrity, the Contractor adheres to an internal policy
against behested payments. A ‘behested payment’ is a payment (monetary or in-kind) that is made
at the behest of any elected official, department administrator, commissioner, employee, or other agent
or representative of the City. ‘At the behest of’ means under the control or at the direction of, in
cooperation, consultation, coordination, or concert with, at the request or suggestion of, or with the
express prior consent of. Behested payments do not include any payments made or Services
provided pursuant to this Contract or any other written contract.
17.12 Licenses, Permits, and Taxes
The Contractor and subcontractors shall secure a City of Renton business license and pay all fees and
taxes. The Contractor shall obtain all permits, certifications, authorizations, and licenses necessary to
provide the services required herein before the Date of Commencement of Service at the Contractor’s
sole expense.
The Contractor shall be solely responsible for all taxes, fees, and charges incurred on the Contractor’s
gross revenue for Services, including, but not limited to, license fees; all federal, state, regional, county,
and local taxes and fees, including income taxes, property taxes, permit fees, operating fees, surcharges
73
of any kind that apply to any and all persons, facilities, property, income, equipment, materials, supplies,
or activities related to the Contractor’s activities under the Contract; business and occupation taxes;
workers’ compensation; and unemployment benefits, but excluding any taxes, fees, or charges required
to be paid by the City under this Contract as described in Section 13.
17.13 Relationship of Parties
The City and Contractor intend that this Contract shall create an independent contractor relationship.
The implementation of Services shall lie solely with the Contractor. No agent, employee, servant, or
representative of the Contractor shall be deemed a City representative as defined in Section 17.6.1.
17.14 Contractor’s Relationship with Customers
The Contractor shall not separately contract with Customers for any services covered under this
Contract; however, the Contractor may negotiate separate agreements with Customers for the sole
purpose of compactor leasing, payment for Recyclables, or other related services only when not
included in this Contract, provided that Customers are provided separate invoices for those services and
that the Contractor makes it clear to Customers that those services are not provided under this
Contract. These separate agreements must be in writing and shall in no way expressly or by application
supersede this Contract. The Contractor agrees these separate agreements shall not contain durations
any longer than the final date of this Contract’s Term. Upon the City’s request, the Contractor shall
provide the City with a detailed list of all such separate agreements with Customers. The City may, at its
sole option, regulate similar or identical services in the successor to this Contract.
17.15 Bankruptcy/Receivership
It is agreed that if an order for relief in favor of the Contractor is entered in any bankruptcy or
receivership case, either voluntarily or involuntarily, in which the Contractor is a debtor, then this
Contract, at the option of the City, may be terminated effective on or after the day and time the order
for relief is entered.
17.16 Right to Renegotiate/Amend
The City shall retain the right to renegotiate this Contract or negotiate contract amendments at its
discretion or based on policy changes, state statutory changes, county rule changes, or state or federal
regulations regarding issues that materially modify the terms and conditions of the Contract, including
but not limited to any modifications to contracting terms or policies as they relate to county disposal
services. In addition, the Contractor agrees to renegotiate in good faith with the City in the event the
City wishes to change disposal locations or add additional services or developments, such as those
identified through a pilot program under Section 4.15, to the Contract and to provide full disclosure of
existing and proposed costs and operational impacts of any proposed changes.
This Contract may be amended, altered, or modified only by a written amendment or addendum
executed by authorized representatives of the City and the Contractor.
74
17.17 Force Majeure
Provided that the requirements of this section are met, the Contractor shall not be deemed to be in
default and shall not be liable for failure to perform under this Contract if the Contractor’s performance
is prevented or delayed by Force Majeure. “Force Majeure” are acts of nature (including, but not limited
to, landslides, lightning, forest fires, storms, floods, freezing, and earthquakes), terrorism, civil
disturbances, acts of the public enemy, wars, blockades, public riots, explosions, pandemics,
governmental restraint, or other causes, whether of the kind enumerated or otherwise, that
A. Are not reasonably within the control of the Contractor;
B. Are not the result of the willful or negligent act, error, or omission of the Contractor; and
C. The Contractor could not have prevented through the exercise of reasonable diligence.
The Contractor’s obligations under this Contract shall be suspended, but only for the particular
component of obligations affected by the Force Majeure and only for the period during which the Force
Majeure exists.
The following events do not constitute Force Majeure: strikes, other than unavoidable strikes outside of
the Contractor’s control that by their extent or completeness make particular goods or services
necessary to delivering Services effectively unavailable to the Contractor; Labor Disruptions concerning
any activity performed or to be performed by the Contractor; accidents to machinery, equipment or
materials; unavailability of required materials or disposal restrictions; or general economic conditions.
If, as a result of a Force Majeure event, the Contractor is unable wholly or partially to meet its
obligations under this Contract, the Contractor shall notify the City by phone and email, on or
promptly after the Force Majeure is first known, followed within seven (7) calendar days by a
written description of the event and cause thereof to the extent known; the date the event
began, its estimated duration, the estimated time during which the performance of the
Contractor’s obligations will be delayed; the likely financial impact of the event; and whatever
additional information is available concerning the event and its impact on the City and
Customers. The Contractor shall provide prompt written notice of the cessation of the Force
Majeure. Whenever such event occurs, the Contractor, as promptly and reasonably possible,
shall use its best efforts to eliminate the cause, reduce the cost, and resume performance under
the Contract. In addition, if, due to a Force Majeure event, the Contractor cannot wholly or
partially meet its Contractual obligations, the Contractor shall notify all Customers regarding the
disruption in collection service consistent with the notification required in the case of inclement
weather under Section 4.8.
17.18 Severability/Illegal Provisions
If any provision of this Contract shall be declared illegal, void, or unenforceable, the other provisions
shall remain in full force and effect.
17.19 Waiver
No waiver of any right or obligation of either Party shall be effective unless in writing, specifying such
waiver, and executed by the party against whom such waiver is sought to be enforced. A waiver by
either party of any of its rights under this Contract on any occasion shall not be a bar to exercising the
same right on any subsequent occasion or of any other right at any time.
75
17.20 Incorporation of Contractor’s Proposal in Response to City’s Request for Proposals
The Contractor’s proposal, dated September 4, 2025, submitted in response to the City’s Request for
Proposals, is fully incorporated by this reference, including but not limited to collection vehicle types,
Customer Service staffing and approach, processing abilities, and other commitments made in the
Contractor’s proposal and all associated clarifications and supplemental proposal materials or
attachments. In the case of conflict between the Contractor’s proposal and this Contract, the provisions
of this Contract shall prevail.
17.21 Dispute Resolution
The Parties shall attempt to resolve all disputes to the mutual satisfaction of both Parties through good
faith discussions. Throughout a dispute, the Contractor shall continue providing all Services included in
this Contract. Disputes not resolved following other provisions of this Contract or through good faith
discussions may be submitted to non-binding mediation before a mediator acceptable to the City and
the Contractor. The Contractor shall pay all mediation costs and the City’s attorneys’ and expert witness
fees. The prevailing party in the suit shall be entitled to attorneys’ fees in litigation.
17.22 Entirety
This Contract and the exhibits affixed hereto and herein incorporated by reference represent the entire
agreement between the City and the Contractor concerning the services to be provided under this
Contract. No prior written or oral statement or proposal shall alter any term or provision of this
Contract.
IN WITNESS WHEREOF, the Parties have voluntarily entered into this Contract as of the date last signed
by the Parties below.
CITY OF RENTON
By: ___________________________________
Armondo Pavone
Mayor
__________________
Date
Attest
____________________________________
Jason A. Seth
City Clerk
Approved as to Legal Form
By: ___________________________________
Shane Moloney
City Attorney
RECOLOGY KING COUNTY
By: ___________________________________
Salvatore M. Coniglio
Chief Executive Officer
__________________
Date
3/10/2026
Approved by Cheryl Beyer via email 2/17/2026
B-1
EXHIBIT B - Contractor Rates (2026)
The City shall pay the Contractor monthly based on the following rates.
Single-family Carts Rate
Garbage - Every Other Week $/month
20 gallon cart $10.58
32 or 35 gallon cart $12.13
45 gallon cart $12.41
64 gallon cart $13.66
96 gallon cart $16.51
Garbage - Weekly ("premium" service)$/month
Additional surcharge on any cart size $14.12
Garbage - Extra $/unit
Extra cans/bags (per 32-gallon unit) $4.20
Recycling - Every Other Week $/month
1 cart of any size $7.21
Additional cart of any size $1.66
Compostables - Weekly $/month
1 cart of any size $10.82
Additional cart of any size $2.50
Multifamily & Commercial Carts Rate
Garbage - Weekly (with embedded recycling)$/month
20 gallon cart $18.60
32 or 35 gallon cart $18.60
45 gallon cart $22.42
64 gallon cart $22.42
96 gallon cart $26.78
Garbage - Extra $/unit
Extra cans/bags (per 32-gallon unit) $4.20
Compostables - Weekly $/month
20 gallon cart $26.46
32 or 35 gallon cart $69.37
64 gallon cart $79.38
96 gallon cart $119.08
B-2
Permanent Garbage Detachable Containers (with embedded recycling)Rate
Non-compacted Containers
* Rates are for once-a-week service of 1 container
$/month/
weekly frequency*
1 cubic yard $64.04
1.5 cubic yard $89.29
2 cubic yard $111.13
3 cubic yard $158.85
4 cubic yard $206.26
6 cubic yard $295.73
8 cubic yard $383.07
Compacted Containers
* Rates are for once-a-week service of 1 container
$/month/
weekly frequency*
2 cubic yard $234.48
3 cubic yard $343.64
4 cubic yard $453.61
6 cubic yard $671.78
Garbage - Extra $/unit
Extra garbage (per half [1/2]-cubic yard unit) $7.50
Permanent Garbage Drop-box Containers (with embedded recycling) Rate
Permanent Drop-box - Hauling $/haul
Non-compacted 10 - 25 cubic yard $272.89
Non-compacted 30 - 40 cubic yard $289.44
Compacted 10 - 25 cubic yard $297.70
Compacted 30 - 40 cubic yard $322.51
Permanent Drop-box - Daily Rental $/day
Non-compacted 10 - 25 cubic yard $4.91
Non-compacted 30 - 40 cubic yard $5.41
Permanent Drop-box - Monthly Rental $/month
Non-compacted 10 - 25 cubic yard $147.19
Non-compacted 30 - 40 cubic yard $162.08
Permanent Drop-box - Delivery $/delivery
Non-compacted 10 - 40 cubic yard $124.04
B-3
Temporary Garbage Non-compacted Containers Rate
Temporary Non-compacted Container - Hauling $/haul
4 cubic yard detachable container $112.46
6 cubic yard detachable container $158.77
8 cubic yard detachable container $173.65
Non-compacted 10 - 40 cubic yard drop-box $297.70
Temporary Non-compacted Container - Daily Rental $/day
4 cubic yard detachable container $3.30
6 cubic yard detachable container $3.71
8 cubic yard detachable container $4.12
Non-compacted 10 - 40 cubic yard drop-box $6.23
Temporary Non-compacted Container - Monthly Rental $/month
4 cubic yard detachable container $99.23
6 cubic yard detachable container $111.63
8 cubic yard detachable container $124.04
Non-compacted 10 - 40 cubic yard drop-box $147.19
Temporary Non-compacted Container - Delivery $/delivery
Detachable container $90.96
Drop-box container $124.04
Temporary Event Carts $/event
Deliver & remove set of 3 carts (garbage, recyclables & compostables) $20.00
Service 3 carts per day (garbage, recyclables & compostables) $20.00
Miscellaneous Services Rate
On-call Bulky Waste $/item
White goods except refrigerators and freezers $35.00
Refrigerators, freezers, and air conditioners $60.00
Furniture $35.00
Mattresses and boxsprings $30.00
Miscellaneous garbage (per cubic yard) $40.00
Carts (per Month)$/month
Single-family wildlife-resistant cart $3.00
Single-family cart roll-out, all services and carts (per 25 feet) $15.00
Multifamily & commercial cart roll-out if > 25 feet (per 25 feet/per cart) $6.00
Drive-in charge (per weekly cart) $7.00
Carts (per Event)$/event
Return trip (per pickup) $8.00
Cart cleaning (per cart) $10.00
Redelivery of all carts after service cancellation $20.00
B-4
Miscellaneous Services Rate
Detachable Containers (per Month)$/month
Small container roll-out > 25 feet (per 25 feet/per weekly container) $15.00
Detachable Containers (per Event)$/event
Return trip (per pickup) $15.00
Stand-by time (per minute) $2.00
Detachable container cleaning (per container) $30.00
Drop-box Containers (per Event)$/event
Return trip (per pickup) $30.00
Stand-by time (per minute) $2.00
Drop-box turn around charge $15.00
Additional mileage to other sites (per one-way mile) $3.00
Truck & Driver Services $/hour
Truck & driver (all services) $170.00
Additional labor (per person) $85.00
C-
1
EX
H
I
B
I
T
C
-
R
e
c
y
c
l
a
b
l
e
M
a
t
e
r
i
a
l
s
t
o
b
e
C
o
l
l
e
c
t
e
d
Al
l
R
e
c
y
c
l
a
b
l
e
s
m
u
s
t
b
e
s
u
b
s
t
a
n
t
i
a
l
l
y
e
m
p
t
y
,
c
l
e
a
n
,
d
r
y
,
a
n
d
u
n
c
o
n
t
a
m
i
n
a
t
e
d
w
i
t
h
f
o
o
d
,
l
i
q
u
i
d
,
h
a
z
a
r
d
o
u
s
m
a
t
e
r
i
a
l
s
,
o
r
o
t
h
e
r
r
e
s
i
d
u
e
s
.
Re
c
y
c
l
a
b
l
e
s
i
n
C
on
t
a
i
n
e
r
s
Cu
s
t
o
m
e
r
P
r
e
p
a
r
a
t
i
o
n
Li
m
i
t
a
t
i
o
n
s
Al
u
m
i
n
u
m
an
d
ti
n
–
Al
l
f
o
o
d
a
n
d
b
e
v
e
r
a
g
e
c
a
n
s
,
t
r
a
y
s
,
pi
e
t
i
n
s
,
an
d
c
o
n
t
a
i
n
e
r
s
.
Sec
u
r
e
me
t
a
l
li
d
s
in
t
h
e
f
o
o
d
o
r
be
v
e
r
a
g
e
c
o
n
t
a
i
n
e
r
.
Co
r
r
u
g
a
t
e
d
car
d
b
o
a
r
d
– Al
l
c
o
r
r
u
g
a
t
e
d
c
a
r
d
b
o
a
r
d
bo
x
e
s
.
Fl
a
t
t
e
n
b
o
x
e
s
.
No
l
a
r
g
e
r
t
h
a
n
th
r
e
e
(3
)
fe
e
t
by
th
r
e
e
(3
)
fe
e
t
;
la
r
g
e
r
b
o
x
e
s
s
h
a
l
l
b
e
c
u
t
d
o
w
n
t
o
s
i
z
e
.
N
o
w
a
x
e
d
ca
r
d
b
o
a
r
d
.
Gl
a
s
s
con
t
a
i
n
e
r
s
–
Al
l
c
o
l
o
r
e
d
o
r
c
l
e
a
r
g
l
a
s
s
j
a
r
s
a
n
d
bo
t
t
l
e
s
.
Rem
o
v
e
l
i
d
s
.
Pa
p
e
r
– Al
l
no
n
-pr
o
h
i
b
i
t
iv
e
mi
x
e
d
p
a
p
e
r
in
c
l
u
d
i
n
g
, bu
t
no
t
l
i
m
i
t
e
d
t
o
,
K
r
a
f
t
p
a
p
e
r
,
m
o
l
d
e
d
p
u
l
p
p
a
c
k
a
g
i
n
g
,
no
n
-
m
e
t
a
l
i
z
e
d
g
i
f
t
w
r
a
p
,
p
a
p
e
r
b
o
a
r
d
,
c
o
l
o
r
e
d
p
a
p
e
r
,
ma
g
a
z
i
n
e
s
,
c
a
t
a
l
o
g
s
,
e
n
v
e
l
o
p
e
s
,
a
d
v
e
r
t
i
s
i
n
g
su
p
p
l
e
m
e
n
t
s
,
an
d
so
f
t
c
o
v
e
r
b
o
o
k
s
.
Al
l
p
a
p
e
r
m
u
s
t
b
e
c
l
e
a
n
.
N
o
f
o
o
d
s
o
i
l
e
d
p
a
p
e
r
(
p
i
z
z
a
bo
x
t
o
p
s
w
i
t
h
o
u
t
g
r
e
a
s
e
a
r
e
a
c
c
e
p
t
e
d
)
.
N
o
sh
r
e
d
d
e
d
p
a
p
e
r
.
Po
l
y
-co
a
t
ed
an
d
p
ap
e
r
c
o
n
t
a
i
n
e
r
s
– Al
l
pa
p
e
r
an
d
po
l
y
-co
a
t
e
d
cu
p
s
,
c
a
r
t
o
n
s
,
an
d
f
o
o
d
b
o
x
e
s
.
Pl
a
s
t
i
c
con
t
a
i
n
e
r
s
–
Al
l
c
o
l
o
r
s
o
f
p
l
a
s
t
i
c
b
o
t
t
l
e
s
,
j
u
g
s
,
tu
b
s
,
c
u
p
s
,
a
n
d
f
i
v
e
(
5
)
g
a
l
l
o
n
b
u
c
k
e
t
s
.
Rem
o
v
e
l
i
d
s
.
Pl
a
s
t
i
c
c
o
n
t
a
i
n
e
r
s
th
a
t
h
e
l
d
ha
z
a
r
d
o
u
s
o
r
t
o
x
i
c
pr
o
d
u
c
t
s
,
s
u
c
h
a
s
m
o
t
o
r
o
i
l
o
r
p
e
s
t
i
c
i
d
e
s
,
a
r
e
ex
c
l
u
d
e
d
.
Sm
a
l
l
r
i
g
i
d
p
l
a
s
t
i
c
s
–
Al
l
h
o
u
s
e
h
o
l
d
o
r
l
a
w
n
an
d
ga
r
d
e
n
r
i
g
i
d
p
l
a
s
t
i
c
s
.
No
l
a
r
g
e
r
t
h
a
n
tw
o
(2
)
fe
e
t
by
tw
o
(2
)
fe
e
t
.
No
P
V
C
pi
p
e
s
.
Sm
a
l
l
scr
a
p
met
a
l
–
Al
l
f
e
r
r
o
u
s
a
n
d
n
o
n
f
e
r
r
o
u
s
s
c
r
a
p
me
t
a
l
,
i
n
c
l
u
d
i
n
g
e
m
p
t
y
a
e
r
o
s
o
l
c
o
n
t
a
i
n
e
r
s
.
Re
m
o
v
e
a
l
l
p
r
e
s
s
u
r
e
f
r
o
m
ae
r
o
s
o
l
c
o
n
t
a
i
n
e
r
s
.
No
l
a
r
g
e
r
t
h
a
n
tw
o
(2
)
fe
e
t
by
t
w
o
(2
)
fe
e
t
.
N
o
he
a
v
i
e
r
t
h
a
n
t
h
i
r
t
y
-
f
i
v
e
(
3
5
)
p
o
u
n
d
s
.
N
o
m
o
r
e
t
h
a
n
fi
v
e
p
e
r
c
e
n
t
(
5
%
)
n
o
n
-
m
e
t
a
l
.
N
o
s
h
a
r
p
i
t
e
m
s
o
r
me
t
a
l
pa
i
n
t
c
a
n
s
.
C-
2
On
-
c
a
l
l
R
e
c
y
c
l
a
b
l
e
s
Cu
s
t
o
m
e
r
P
r
e
p
a
r
a
t
i
o
n
Pl
a
c
e
a
l
l
m
a
t
e
r
i
a
l
s
n
e
x
t
t
o
Re
c
y
c
l
i
n
g
C
o
n
t
a
i
n
e
r
s
.
Li
m
i
t
a
t
i
o
n
s
On
l
y
f
o
r
S
i
n
g
l
e
-
f
a
m
i
l
y
a
n
d
M
u
l
t
i
f
a
m
i
l
y
C
u
s
t
o
m
e
r
s
.
La
r
g
e
s
c
r
a
p
m
e
t
a
l
–
Fe
r
r
o
u
s
a
n
d
n
o
n
-fe
r
r
o
u
s
s
c
r
a
p
me
t
a
l
.
No
m
o
r
e
t
h
a
n
f
i
v
e
p
e
r
c
e
n
t
(
5
%
)
n
o
n
-me
t
a
l
.
S
i
z
e
a
n
d
we
i
g
h
t
s
h
a
l
l
b
e
r
e
a
s
o
n
a
b
l
e
f
o
r
t
w
o
(
2
)
C
o
n
t
r
a
c
t
o
r
em
p
l
o
y
e
e
s
t
o
l
i
f
t
b
y
h
a
n
d
.
Woo
d
s
c
r
a
p
s
–
Un
t
r
e
a
t
e
d
a
n
d
u
n
p
a
i
n
t
e
d
.
No
l
a
r
g
e
r
t
h
a
n
e
i
g
h
t
(
8
)
f
e
e
t
b
y
fi
v
e
(
5
)
in
c
h
e
s
.
Si
z
e
a
n
d
w
e
i
g
h
t
s
h
a
l
l
b
e
r
e
a
s
o
n
a
b
l
e
f
o
r
t
w
o
(
2
)
Co
n
t
r
a
c
t
o
r
e
m
p
l
o
y
e
e
s
t
o
l
i
f
t
b
y
h
a
n
d
.
La
r
g
e
r
i
g
i
d
p
l
a
s
t
i
c
s
– HD
P
E
(
h
i
g
h
-de
n
s
i
t
y
p
o
l
y
e
t
h
y
l
e
n
e
)
ho
u
s
e
h
o
l
d
i
t
e
m
s
s
u
c
h
a
s
l
a
w
n
c
h
a
i
r
s
o
r
m
u
l
t
i
p
l
e
(
u
p
t
o
fi
v
e
[
5
]
)
l
a
r
g
e
b
u
c
k
e
t
s
.
It
e
m
s
c
a
n
n
o
t
c
o
n
s
i
s
t
o
f
c
o
m
p
o
s
i
t
e
m
a
t
e
r
i
a
l
.
I
t
e
m
i
s
su
b
j
e
c
t
t
o
i
n
s
p
e
c
t
i
o
n
a
n
d
r
e
j
e
c
t
i
o
n
a
s
a
r
e
c
y
c
l
a
b
l
e
by
t
h
e
C
o
n
t
r
a
c
t
o
r
.
L
i
m
i
t
o
n
e
(
1
)
l
a
r
g
e
h
o
u
s
e
h
o
l
d
it
e
m
a
n
d
f
i
v
e
(
5
)
b
u
c
k
e
t
s
pe
r
p
i
c
k
u
p
.
Us
e
d
c
o
o
k
i
n
g
o
i
l
– Liq
u
i
d
c
o
o
k
i
n
g
o
i
l
o
f
a
l
l
t
y
p
e
s
(v
e
g
e
t
a
b
l
e
,
c
a
n
o
l
a
,
e
t
c
.
)
a
n
d
k
i
t
c
h
e
n
g
r
e
a
s
e
.
Re
m
o
v
e
d
e
b
r
i
s
f
r
o
m
o
i
l
.
Se
a
l
o
i
l
in
c
l
e
a
n
,
c
l
e
a
r
,
s
c
r
e
w
-
t
o
p
p
l
a
s
t
i
c
ju
g
s
.
L
a
b
e
l
j
u
g
s
w
i
t
h
C
u
s
t
o
m
e
r
na
m
e
a
n
d
a
d
d
r
e
s
s
.
Li
m
i
t
t
h
r
e
e
(
3
)
g
a
l
l
o
n
s
p
e
r
Si
n
g
l
e
-fa
m
i
l
y
C
u
s
t
o
m
e
r
pe
r
p
i
c
k
u
p
.
Te
x
t
i
l
e
s
–
Us
e
d
c
l
o
t
h
i
n
g
,
s
h
o
e
s
,
a
n
d
o
t
h
e
r
t
e
x
t
i
l
e
s
.
Pl
a
c
e
t
e
x
t
i
l
e
s
i
n
t
h
i
r
t
y
-fi
v
e
(
3
5
)
ga
l
l
o
n
o
r
s
m
a
l
l
e
r
b
a
g
s
l
a
b
e
l
e
d
wi
t
h
C
u
s
t
o
m
e
r
n
a
m
e
a
n
d
ad
d
r
e
s
s
.
No
t
e
x
t
i
l
e
s
t
h
a
t
a
r
e
we
t
,
m
i
l
d
e
w
e
d
,
c
o
n
t
a
m
i
n
a
t
e
d
wi
t
h
H
a
z
a
r
d
o
u
s
W
a
s
t
e
,
o
r
i
n
f
e
s
t
e
d
w
i
t
h
i
n
s
e
c
t
s
su
c
h
a
s
m
o
t
h
s
o
r
b
e
d
b
u
g
s
.
Li
m
i
t
o
n
e
(
1
)
b
a
g
p
e
r
p
i
c
k
u
p
p
e
r
S
i
n
g
l
e
-
f
a
m
i
l
y
Cu
s
t
o
m
e
r
.
Sm
a
l
l
a
p
p
l
i
a
n
c
e
s
a
n
d
e
l
e
c
t
r
o
n
i
c
s
–
Co
m
p
u
t
e
r
eq
u
i
p
m
e
n
t
a
n
d
p
e
r
i
p
h
e
r
a
l
s
,
V
C
R
s
,
D
V
D
p
l
a
y
e
r
s
,
c
e
l
l
ph
o
n
e
s
,
t
e
l
e
v
i
s
i
o
n
s
,
a
n
d
o
t
h
e
r
e
l
e
c
t
r
o
n
i
c
e
q
u
i
p
m
e
n
t
wi
t
h
a
c
i
r
c
u
i
t
b
o
a
r
d
.
Tw
o
(
2
)
f
e
e
t
b
y
t
w
o
(
2
)
f
e
e
t
b
y
t
w
o
(
2
)
f
e
e
t
o
r
sm
a
l
l
e
r
.
F
l
a
t
s
c
r
e
e
n
T
V
s
a
c
c
e
p
t
e
d
u
p
t
o
f
o
r
t
y
(
4
0
)
in
c
h
e
s
w
i
d
e
.
N
o
h
e
a
v
i
e
r
t
h
a
n
s
i
x
t
y
(
6
0
)
p
o
u
n
d
s
.
Li
m
i
t
t
h
r
e
e
(
3
)
i
t
e
m
s
p
e
r
S
i
n
g
l
e
-
f
a
m
i
l
y
C
u
s
t
o
m
e
r
p
e
r
pi
c
k
u
p
.
D-1
EXHIBIT D - Rate Modification Example
The Contractor rates listed in Exhibit B will be adjusted annually based on changes in regional CPI-W
HALF1 values as described in Section 15.3.1 and as demonstrated below:
nCR = pCR x nCPI / oCPI
Where
If the Contractor rate for every other week service of a 35-gallon Garbage Cart was $12.00 per month
for 2028, with a CPI-W HALF1 value of 352.8 for the period ending June 2027, and a CPI-W HALF1 value
of 363.4 for the period ending June 2028, then the new Contractor rate would be $12.36 for services
beginning January 1, 2029.
New Contractor rate = $12 x 363.4 / 352.8 = $12.36
nCR = The new Contract rate for each service level
pCR = The prior Contractor rate for each service level
nCPI = The new regional CPI-W HALF1 value
oCPI = The prior regional CPI-W HALF1 value
F-1
EXHIBIT F – Operations Plan
The Parties will work to complete an Operations Plan by October 31, 2026 per Section 14.3 of the
Contract. The Parties will review and adopt a mutually agreed upon Operations Plan by October 31 of
each year of the Contract Term. The Operations Plan will consist of, but not be limited to, the following:
1. Inclement Weather Plan
2. Strike Contingency Plan
3. City Requests for Services
a. How City should communicate requests made by private Customers
b. How City should communicate requests for City facilities
4. Additional Billing Details
5. Annual Waste Composition Study
a. Which routes to analyze
b. Amount of recyclables to analyze per route
6. Service to City Facilities
a. Quarterly City-only routes and capturing tonnage data for all Containers from all 3
streams
i. Determine which day to collect
b. Service to tenants of City facilities: Section 11.1 of Contract requires City to inform
Contractor about all tenants of City facilities that should be charged separately from the
City
7. Plan Review for Waste Enclosures
8. Collecting On-call Recyclables from Multifamily Customers
a. Frequency of collection
b. How property managers/owners should contact Contractor for service
9. Obstruction to Collection Vehicles
a. Overgrown vegetation in right-of-way (ROW) or on private property
b. Below-standard utility/cable lines
i. What City will do to prevent below-standard cables from impeding collection
c. Planned construction and road closures
i. How City will communicate known route impacts from temporary road closures,
extended construction, etc.
10. Overweight Containers
11. Free Carryout Service for Disabled Customers
12. Attachment A: Regularly Occurring Customer Messaging
G-1
EXHIBIT G – Form of Performance Bond