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HomeMy WebLinkAboutAgenda AGENDA Finance CommitteeOLD Meeting 4:00 PM - Monday, September 14, 2015 Council Conference Room, 7th Floor, City Hall – 1055 S. Grady Way AGENDA 1. Enterprise Asset Management System Agenda Bill 2. Emerging Issues 3. Vouchers REGULAR COUNCIL - 10 Aug 2015 SUBJECT/TITLE: Enterprise Asset Management System RECOMMENDED ACTION: Refer to Finance Committee DEPARTMENT: Administrative Services Department STAFF CONTACT: Mehdi Sadri, IT Director EXT.: 6886 FISCAL IMPACT: Expenditure Required: $ $60,000/year Transfer Amendment: $ N/A Amount Budgeted: $ $42,000/year Revenue Generated: $ N/A Total Project Budget: $ N/A City Share Total Project: $ N/A SUMMARY OF ACTION: The City purchased the InforEAM system in 2007 for the purpose of Public Works (PW) and Community Services (CS) asset conditions, work orders, service requests, and cost tracking. The system was implemented and has been in use since 2009. InforEAM has a very high per seat licensing fee, a very high per mobile device licensing fee, and high staff costs in maintaining interfaces with other City systems that is inherent in the complicated system design and poor integration with GIS. Because the fee structure and the poor user- interface, the system has never been fully adopted by all city departments as intended. In 2013, PW, CS, and Information Technology (IT) departments agreed to reexamine the usability of the InforEAM asset management system and a possible replacement. In 2014, PW, CS and IT selected the CityWorks system as the potential replacement of the InforEAM and decided to go through a “pilot” period to determine its functionalities and usability. At the end of the pilot period, PW decided to utilize the system fully while CS decided to continue its pilot/testing of the system. CityWorks’ licensing structure does not require an initial acquisition cost; instead, they only require an annual license fee based on the City’s population. The initial annual cost is at $60,000 per year for the first 4 years (up to April 2019) based on current population. The next pricing tier is for population between 100,000 – 150,000 for $75,000 per year currently. We believe the City will be in the next pricing tier after the 4 year period. This annual service cost will be partially offset by the existing budget for InforEAM system ($42,000), with the remaining $18,000 to be covered by the current IT budget. We believe the total cost of ownership for CityWorks is actually lower when we compare the fully implemented system and the staff costs in maintaining interfaces with the InforEAM system. EXHIBITS: A. Issue Paper B. Contract STAFF RECOMMENDATION: AGENDA ITEM #1. Approve the implementation of the software “Cityworks” as replacement for InforEAM system for the Public Works department as well as continue the efforts to pilot and evaluate the software as potential replacement of InforEAM by the Community Services Facilities and Golf Course Maintenance divisions and as a new asset management system for the Parks Maintnenace division. AGENDA ITEM #1. ADMINISTRATION SERVICES M E M O R A N D U M DATE:August 10, 2015 TO:Ed Prince, Council President Members of Renton City Council VIA:Denis Law, Mayor FROM:Iwen Wang, ASD Administrator STAFF CONTACT:Mehdi Sadri, IT Director SUBJECT:Purchase of Enterprise Asset Management System ISSUE Should the City replace InforEAM with a new Enterprise Asset Management System? RECOMMENDATION Staff recommends approval of the purchase and implementation of Cityworks Server AMS (Cityworks), an enterprise asset management system for Public Works Utilities and Transportation divisions, and continue to evaluate the software capability for use by Community Services Facilities, Parks Maintenance, and Natural Resources divisions. BACKGROUND The City purchased the InforEAM system in 2007 for the purpose of Public Works and Community Services asset conditions, work orders, service requests, and cost tracking. The system was implemented and has only been used by PW Maintenance Services section, and never fully to the scope as originally intended. The limited utilization is due to the complicated system design, poor integration with GIS and other utility systems, the per seat licensing model, and per device license fee for the mobile application. In 2013, Public Works, Community Services, and Information Technology departments agreed to review suitability of the InforEAM asset management system and possible replacement by performing the following: 1.Review and document the problems with the InforEAM system 2.Review the 2004 functional requirements and re-evaluate fundamental questions going forward A single system for multiple line of businesses or specialized solution for each line of business? AGENDA ITEM #1. Are there sufficient common purposes, what are the core purposes or functionalities? What level of details do we need to track (assets, work orders, maintenance cost)? 3.Review the following high-level technical requirements Public/private facing system (intranet vs internet access)? Centralized vs. distributed data collection (desktop device vs mobile device)? GIS centric (asset inventory data integration)? Mobility (browser vs. client/server and customer portal)? How important would it be to make sure data is entered/approved once? (e.g. use the work order system to capture data for timesheets) 4.Perform a market study of enterprise asset management systems Based on initial research the following software packages were short-listed for further study. The initial evaluation was made based on survey of other agencies, readily available marketing material and conversations/demos with sales representatives. Cartegraph Cityworks Infor Hansen Maximo VueWorks Through a process of elimination based on demonstrated functionality, reference checks with other current users, and licensing costs, the list of potential replacements was reduced to two: Cityworks and Cartegraph, with Cityworks being the front runner replacement software options. In October 2013, upon review of results in each category the project team agreed the InforEAM system should be replaced and selected Cityworks software for further evaluation. The project team further decided to halt the annual maintenance payment to InforEAM. The Public Works and Community Services departments requested that the next phase of replace software evaluation include a trial use of the software to make sure the actual usability meets the City’s needs. On April 2nd, 2014 the City entered into agreement with Azteca Systems Inc. for a six-month software license at $20,000.00 as well as implementation services for $26,610.00. AGENDA ITEM #1. In July 2014, the Information Technology, Public Works, and Community Services staff kicked off the Cityworks software pilot by pursuing the following actions: Setup a pilot team and defined roles for team members Setup server hardware and installed the Cityworks software Configure and customize the software with Azteca’s “Local Government” templates. Immediately the pilot team determined that the “Local Government Templates” were not sufficient for modeling the City’s asset inventory and organizational structure so the configuration team undertook a larger customization effort than was anticipated. As of August 2015, the status of customizations varies for each work group, with Community Services at 60% to Public Works at 80%. The lower customization rate is primarily due to very limited baseline information available for system configuration tasks need to be address from the ground up. Use of the software for evaluation by department/division staff As of July 2015, Public Works staff has had a sufficient opportunity to use the system based on completeness of configuration and time spent using the system. Community Services divisions has had less user experience with the system due to multiple factors such as competing Spring and Summer work tasks as well as completeness of system configuration. End of pilot system comparisons System Functional Categories InforEAM Cityworks Technology/platform web/no mobile web/mobile Software design/architecture not easy to customize easy to customize System configuration/administration requires tech. expertise shared w/non- tech Modules full featured full featured GIS Integration very poor excellent Assets management very dissatisfied above satisfied Inventory management very dissatisfied satisfied Work order management very dissatisfied satisfied Maintenance management very dissatisfied satisfied Cost accounting very dissatisfied satisfied Reporting requires tech. expertise shared w/non- tech Workflow complicated/no mobile simpler/mobile Citizen request management Not available TBD/Phase II Mobile device compatibility cost prohibitive licensing included in license AGENDA ITEM #1. User Recommendation: Public Works Department approve Cityworks’ capabilities and recommends moving forward with the full implementation for Maintenance Services (Water, Wastewater, Stormwater) and Transportation Maintenance (Signs and Signals) divisions. Community Services Department will use Cityworks for the Natural Resources (Urban Forestry) division. The Parks Maintenance and Golf Course as well as Facilities divisions will continue piloting the system and make determination by 12/31/2015 with the recommendation to move forward with purchase and implementation of Cityworks. Next Steps: With the recommendation to move forward with replacing InforEAM with Cityworks system, the following tasks remain to be completed: Complete the pilot configuration and usability test of Cityworks for the Community Service Department and make a determination/recommendation by 12/31/2015 Replace all Public Works functions of the InforEAM system with Cityworks functionality by 6/30/2016 Evaluate and implement integrated Customer Relationship Management (CRM) by 12/31/2016 Cost Comparison: InforEAM Software Maintenance: $42,000 annually -20 concurrent users/1000 callers -$3K per mobile device (currently no mobile licenses) Cityworks Server AMS Standard Enterprise License Agreement: $60,000 annually -Four year (until April 2019) fixed contract pricing based on population of City -unlimited users -including unlimited mobile devices AGENDA ITEM #1. CAG—15—111CtyvvorksAztecaSystenis.Icc,11075SouthStaite24‘TEL801523.2751CITYWORKSLICENSEAGREEMENTThisMasterSoftwareLicenseAgreementmadebyandbetweenAztecaSystems,Inc.(“AztecaSystems”)aUtahcorporation,withaplaceofbusinessat11075SouthState,Suite24,Sandy,Utah84070USAandtheCityofRenton,WA,usingcertainofAztecaSystemsLicensedProductshereinafterreferredtoas“Licensee.”ThepartiesheretoacknowledgethatthisAgreementisintendedtobeamasteragreementunderwhichLicenseemaylicenselicensedProductsfromtimetotime.PursuanttothetermsofthisAgreement,theMaintenanceAddendum,andanyadditionaladdendaoramendmentsthereto,AztecaSystemsoritsAffiliatesmaylicensetheLicensedProductsandprovidesupportandmaintenancetoLicenseeorAffiliatesofLicensee.ThisAgreementiseffectiveimmediatelyupondeliveryofLicensedProducts(the“EffectiveDate”).WHEREAS,AztecaSystemshasdevelopedandistheownerofanextensiveplatformofproducts(theSoftware,asdefinedbelow);WHEREAS,Licenseedesiresanon-exclusivelicensetousesomeoftheproductsoftheSoftwareknownasCityworks(assetforthherein):andWHEREAS.AztecaSystemsiswillingtograntsuchalicenseonthetermsandconditionssetforthbelow.NOW.THEREFORE,inconsiderationoftheforegoingandofthemutualpromisescontainedinthisAgreement,AztecaSystemsandLicenseeagreeasfollows:ARTICLEI—DEFINITIONS1.1Definitions.Thetermsusedaredefinedasfollows:a.“Agreement”meansthisSoftwareLicenseAgreementbetweenAztecaSystemsandLicensee,inclusiveofallschedules,exhibits,attachments,addendaandotherdocumentsincorporatedbyreferenceb.“AuthorizationCode(s)”meansanykey,authorizationnumber,enablementcode,logincredential.activationcode,token,accountusernameandpassword,orothermechanismrequiredforuseofaProduct.c.“AuthorizedUser”or‘User’shallmean:(I)adirectuseroftheLicensedProducts,includingbutnotlimitedtoLicensee’semployees;or(ii)Licensee’sconsultantswhohaveagreedtomaintaintheLicensedPropertyinconfidenceanduseitonlyforthebenefitofLicensee.d.“CoveredSoftware”shallmeantheparticularCitvworksSoftware,scripts,interfacesandcustomcodeidentifiedinAddendumI.e.“CustomApplications“shallmeanallyscripts,interfaces,reportsorprogramcodecreatedbyAztecaSystems,Licensee,CityworksPartner,orotherthird-party,otherthanProgramModificationstotileCityworksapplications,thatprovidespecificfunctionalityuniquelydesignedfortheLicensee.AnyCustomApplicationsdeliveredtoLicenseeshallNOTbecomepartoftheLicensedSoftwareunlessotherwisespecifiedinAddendumI.f.“Data”meansanyAztecaSystemsorthird-partydigitaldataset(s)including,butnotlimitedto.geographicvectordata,rasterdatareports.orassociatedtabularattributes,whetherbundledwithSoftwareandOnlineServicesordeliveredindependently.g.“DeploymentServerLicense”meansalicensethat,inadditiontoprovidingstagingserverLicenserights,authorizesLicenseetoinstallandusetheSoftwarefordeploymentinLicensee’sinternaluse.h.“TestingServerLicense”meansalicensethatauthorizesLicenseetoinstallandusetheSoftwareonaserverinLicensee’sinternalusetoprovidetestingLicenserightspriortodeployment.i.“Documentation”meansalluserreferencedocumentationthatisdeliveredwiththeSoftwareandincludesbutisnotlimitedto(a)allmaterialspublished,provideddigitally,orotherwisemadeavailabletoLicenseebyAztecaSystemsthatrelatetothefunctional,operationaland/orperformancecapabilitiesoftheSoftware:(b)alluser,operator.systemadministration,technical,supportandothermanualsandallothermaterialspublished,provideddigitallyorotherwisemadeavailabletoLicenseethatdescribethefunctional,operationaland/orperformancecapabilitiesoftheSoftware;(c)anyRequestsforInformationandiorResponsesforProposals(ordocumentsofsimilareffect)issuedbyLicensee,andtheresponsesMasterLicense&MaintenanceAgreementPage1of141/1/ised.AGENDA 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00theretofromAztecaSystems,andanydocumentwhichpurportstoupdateorreviseanyoftheforegoing;and(d)theresultsofany“ProofofConcept”orsimilartypepresentationsortestsprovidedbyAztecaSystemstoLicensee.j.“InternalUse”meansuseoftheLicensedProductsbyemployeesofLicenseeinLicensee’sinternaloperationsbtttdoesnotincludeaccessoftheLicensedProductsby,oruseoftheLicensedProductsintheprovisionsofservicesto,Licensee’sclientsorcustomers.InternalUsealsoincludesuseoftheLicensedProductsbycontractorsofLicensee,includingcontractorsprovidingoutsourcingorhostingservices,aslongasLicenseeassumesuiillresponsibilityforthecompliancewiththisAgreementinsuchuse.UseoftheLicensedProductsforanypartthereof)forthebenefitofothers,whetherbymeansofasoftwareasaserviceoffering,servicebureauapplication,applicationserviceprovider,outsourcingorothermeansofprovidingservicetoanythirdpartyshaltnotbeconsideredInternalUse.k.“LicensedProducts”shallmeantheportionoftheCityworksSoftwareandtheDocumentationtowhichLicenseehaspurchasedaLicenseasidentifiedasspecifiedinAddendumIattachedhereto.LicensedProductsshallincludeanyupdatesorupgradestotheLicensedProductsthatAztecaSystemsmayatitsdiscretiondelivertoLicensee.I.“Login”meansalicensethatallowsLicenseetopermitasingleauthorizednamedendusertousetheSoftware,Data,andDocumentationinstalledonaserverandaccessedfromacomputerdevice.m.‘OnlineServices’meansanyInternet-basedsystem,includingapplicationsandassociatedAPIs,hostedbyAztecaSystemsoritslicensors,forstoring,managing,publishing,andusingCityworkssoftwareanddata,andotherinformation.n.‘OrderingDocument(s)”meansasalesquotation.purchaseorder,orotherdocumentidentil’ingtheProductsthatLicenseeorders.o.“Preview”meansanyalpha,beta,orprereleaseProduct.p.“Product(s)”meansSoftware,Data,OnlineServices,andDocumentationlicensedcLnderthetermsofthisLicenseAgreement.q.“Sample(s)”meanssamplecode,sampleapplications.add-ons,orsampleextensionsofProducts.r.“Server”meanseachsingleinstanceofanoperatingsystem,whetherphysicallyinstalledonacon;puterorwithinavirtualizedenvironment.s.“Sothvare”or“CityworksSoftware”meansalloranyportionofAztecaSystemsproprietarysoftwaretechnologyaccessedordownloadedfromanAztecaSystems(Cityworks)-authorizedwebsiteordeliveredonanymediainanyformatincltidingbackups,updates,servicepacks,patches,hotfixes.orpermittedmergedcopies.t.“MaintenanceAddendum”shallmeantheMasterSoftwareMaintenanceAddendumattachedhereto.u.“TermLicense”meansalicenseoraccessprovidedforuseofaProducttotalimitedtimeperiod(“Term’)oronasubscriptionortransactionbasis.ARTICLE2—INTELLECTUALPROPERTYRIGHTSANDRESERVATIONOFOWNERSHIPProductsarelicensed,notsold.AztecaSystemsanditslicensorsownProductsandallcopies,whichareprotectedbyUnitedStatesandapplicableinternationallaws,treaties,andconventionsregardingintellectualpropertyandproprietaryrightsincludingtradesecrets.LicenseeagreestousereasonablemeanstoprotectProductsfromunauthorizeduse,reproduction,distribution,orpublication.AztecaSystemsanditsthird-partylicensorsreserveallrightsnotspecificallygrantedinthisLicenseAgreementincludingtherighttochangeandimproveProducts.ARTICLE3—GRANTOfLICENSE3.1GrantofLicense.Subjecttothetermsofthisagreement,AztecaSystemsgrantstoLicenseeapersonal,nonexclusive.nontransferablelicensesolelytousetheProductsassetforthintheapplicableProductLicensingAddendum(i)forwhichtheapplicablelicensefeeshavebeenpaid;(ii)forLicensee’sowninternaluse;(iii)inaccordancewiththisLicenseAgreementandthecontigurationorderedbyLicenseeorasauthorizedbyAztecaSystemsoritsauthorizeddistributor;and(iv)forperpetualuseorforaterm,iftermisidentified,untilterminatedinaccordancewithArticle5.Licensetypesmayinclude,bittarenotlimitedtoLogin,Workgroup,Departmental,ELA(EnterpriseLicense)orTermLicenses.InadditiontotheScopeofUseinArticle4,AddendumI—ProductLicensingandtheSoftwareTermsandUsewhichappliestospecificProducts,Addendum2--MaintenanceAgreement,Addendum2.andAddendum3—OnlineAgreement(ifapplicable)collectively,areincorporatedinthisAgreement.a.So/iware.UseandLicenseforspeciticSoftwareproductsaresetforthinAddendum1-ProductMasterLicense&MaintenanceAgreementPage2of141/1/15ed.AGENDA 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C,CLicensingAddendum,whichisincorporatedbyreference.b.Muh7tenance.MaintenancetermsaresetforthinAddendum2,-Maintenanceagreementwhichisincorporatedbyreference.c.OnlineServices.TermsofuseforOnlineServices(ifapplicable)aresetforthinAddendum3,tvhichisincorporatedbyreference.RESERVATIONOFOWNERSHIP:AztecaSystemsretainsexclusiveright,title,interest,andownershipofanycopyoftheSoftwareCityworksandRelatedMaterialslicensedunderthisLicenseAgreement.ThisAgreementdoesnottransferownershiprightsofanydescriptionintheSoftwareorservicestoLicenseeoranythirdparty.LicenseeagreestousereasonableeffortstoprotecttheSoftwareCityworksandRelatedMaterialsfromunauthorizeduse,reproduction,distribution,orpublication.3.2PreviewReleaseLicenses.ProductsacquiredunderanevaluationlicenseorunderaBetaprogramareintendedforevaluationandtestingpurposesonlyandnotforcommercialuse.AnysuchuseisatLicensee’sownrisk,andtheProductsdonotqualifyforAztecaordistributormaintenance.3.3SpecialUsePrograms.IfLicenseeacquiresProductsunderaspecialprogramfornoncommercial,nonprofit,educational,orotherlimited-uselicense,Licensee’suseoftheProductsissubjecttotheten-nssetforthintheapplicableenrollmentformorasdescribedonAzteca’swebsiteinadditiontothenon-conflictingtermsofthisLicenseAgreement.Allsuchprogramtermsareincorporatedhereinbyreference.3.4Delivery.UnlessotherwiserequestedbyLicensee,AztecaSystemsshallprovideanelectroniclinktomakeavailabletoLicenseetheLicensedPropertybyelectronicdownloadandalicensekeytoactivatetheLicensedProperty.ARTICLE4—SCOPEOFUSE4.1PermittedUsesa.ForProductsdeliveredtoLicensee.Licenseemay:I.InstallandstoreProductsonelectronicstoragedevice(s):2.Makearchivalcopiesandroutinecomputerbackups:3.InstallanduseaTestingServerLicenseofSoftwareconcurrentlywiththeDeploymentServerLicensetobereplacedduringareasonabletransitionperiodnottoexceedsix(6)months,providedthatthedeploymentofeitherversiondoesnotexceedLicensee’slicensedquantity;thereafter,LicenseeshallnotusemoreSoftwareintheaggregatethanLicensee’stotallicensedquantity;4.MovetheSoftwareinthelicensedconfigurationtoareplacementServer;andb.Licenseemayuse,copy,orpreparederivativeworksofDocumentationsuppliedindigitalformatandthereafterreprodtice.display,andredistributethecustomizeddocumentationonlyforLicensee’sowninternaluse.PortionsofDocumentationsuppliedindigitalformatmergedwithothersoftwareandprintedordigitaldocumentationaresubjecttothisLicenseAgreement.LicenseeshallincludethefollowingcopyrightattributionnoticeacknowledgingtheproprietarvrightsofAztecaanditslicensors:“PortionsofthisdocumentincludeintellectualpropertyofAztecaanditslicensorsandareusedhereinunderlicense.Copyright©[Licenseewillinserttheuciucilcopyrightdate()fromthesourcematerials]AztecaSystems,Inc.anditslicensors.Allrightsreserved.”c.ConsultantorCwtractor.1ccess.SubjecttoSection3.1,AztecaSystemsmaygrantLicenseetherighttopermitLicensee’sconsultantsorcontractorstousetheProductsexclusivelyandsolelyforLicensee’sbenefit.LicenseemustfirstobtainwrittenpermissionfromAzteca,whichmayincludeadditionalrestrictions,priortograntinganyrightstoconsultantsorContractors.LicenseeshallbesolelyresponsibleforcompliancebyconsultantsandcontractorswiththisLicenseAgreementandshallensurethattheconsultantorcontractordiscontinciesProductuseuponcompletionofworkforLicensee.AccesstooruseofProductsbyconsultantsorcontractorsnotexclusivelyforLicensee’sbenefitisprohibited.MasterLicense&MaintenanceAgreementPage3of141/1/15ed.AGENDA 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004.2UsesNotPermitted.Excepttotheextentthatapplicablelawprohibitsoroverridestheserestrictions,orasprovidedherein,Licenseeshallnota.Sell,rent,lease,sublicense,lend,assign,ortime-shareProducts;b.permitpersonsotherthanAuthorizedUserstoaccessorusetheLicensedProducts(oranypartthereof);c.ActasaservicebureauorCommercialASP;d.UseSoftware,Data,orDocumentationforasiteorserviceandoperatethesiteorserviceforprofitorgeneratereventiethroughdirectorindirectmethods(e.g.,advertisingorbychargingforaccesstothesiteorservice);e.RedistributeSoftware,Data,orOnlineServicestothirdparties,inwholeorinpart,including,butnotlimitedto,extensions,components.orAPis;orf.RedistributeAuthorizationCodes;g.Reverseengineer,decompile,ordisassembleProducts:h.Makeanyattempttocircumventthetechnologicalmeasure(s)thatcontrolsaccesstooruseofProducts;i.UploadortransmitcontentorotherwiseuseProductsinviolationofthird-partyrights,includingintellectualpropertyrights,privacyrights,nondiscriminationlaws,oranyotherapplicablelaworgovernmentregulation;j.RemoveorobscureanyAztecaSystems(oritslicensors’)patent,copyright,trademark,proprietaryrightsnotices,and/orlegendscontainedinoraffixedtoanyProduct,Productoutput.metadatafile,oronlineand/orhard-copyattributionpageofanyDataorDocumentationdeliveredhereunder;k.SeparatefromthelicenseduseofAPis,LicenseemaynotunbundleorindependentlyuseindividualorcomponentpartsoftheProducts,Software,OnlineServices,orData;I.IncorporateanyportionoftheSoftwareintoaproductorservicethatcompeteswiththeSoftware:m.PublishtheresultsofbenchmarktestsrunonSoftwarewithoutthepriorwrittenpermissionofAztecaSystems;orn.Use.incorporate,modit,distribute,provideaccessto,orcombineanycomputercodeprovidedwiththeSoftwareinamannerthatwouldsubjectsuchcodeoranypartoftheSoftwaretoopensourcelicenseterms,whichincludesanylicensetermsthatrequirecomputercodetobe(i)disclosedinsourcecodeformtothirdparties,(ii)licensedtothirdpartiesforthepurposeofmakingderivativeworks,or(iii)redistributabletothirdpartiesatnocharge.ARTICLE5—TERMANDTERMINATION5.1.ThisLicenseAgreementiseffectiveuponacceptance.LicenseemayterminatethisLicenseAgreementoranyProductlicenseatanytimeuponwrittennoticetoAztecaSystems.EitherpartymayterminatethisLicenseAgreementoranylicenseforamaterialbreachthatisnotctiredwithinten(10)daysofwrittennoticetothebreachingparty,exceptthatterminationisimmediateforamaterialbreachthatisimpossibletocure.UponterminationoftheLicenseAgreement,alllicensesgrantedhereunderterminateaswell.UponterminationofalicenseortheLicenseAgreement,Licenseewill(1)stopaccessingandusingaffectedProduct(s);(ii)clearanyclient-sidedatacachederivedfromOnlineServices;and(iii)uninstall,remove,anddestroyallcopiesofaffectedProduct(s)inLicensee’spossessionorcontrol,includinganymodifiedormergedportionsthereof,inanyform,andexecuteanddeliverevidenceofsuchactionstoAztecaSystemsoritsauthorizeddistributor.IfthisAgreementisterminatedundersection4oftheMaintenanceAddendum,LicenseeshallthenreturntoAztecaSystemsallofTheSoftwareCityworks,relatedmodules,relatedupdates,andanywholeorpartialcopies,codes.modifications,andmergedportionsinanyform.AztecawillfornoadditionalchargetoLicenseeandatLicensee’soptioneithergrantalicensetotheLicensee,foraperiodofoneyear,whichwillallowLicenseetoretaintheabilitytoaccessrecordsanddatacontainedinTheCityworksSoftwareorallowLicenseetocreatedigitalcopiesofallfilesneededbytheLicenseeforthesameperiod.ThepartiesherebyagreethatallprovisionswhichoperatetoprotecttheintellectualrightsofAztecaSystemsshallremaininforceshouldbreachoccur.5.2.TerminationofMaintenance.TheMaintenanceAddendum(Addendum#2)andtherightsgrantedthereundermaybeterminatedindependentlyoftheAgreementinaccordancewithSection4oftheMaintenanceAddendum.MasterLicense&MaintenanceAgreementPage4of141/1/15ed.AGENDA 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CCARTICLE6—LIMITEDWARRANTIESANDDISCLAIMERS6.1LimitedWarranties.ExceptasotherwiseprovidedinthisArticle6.AztecaSystemswarrantsforaperiodofninety(90)daysfromthedateAztecaSystemsissuestheAuthorizationCodeenablinguseofSoftwareandOnlineServicesthat(I)theunmodifiedSoftwareandOnlineServiceswillsubstantiallyconformtothepublishedDocumentationundernormaluseandserviceand(ii)mediaontvhichSoftwareisprovidedwillbefreefromdefectsinmaterialsandworkmanship.6.2SpecialDisclaimer.DATA.SAMPLES,HOTFIXES,PATCHES.UPGRADES,ANDEVALUATIONANDBETASOFTWAREAREDELIVERED“ASIS”WITHOUTWARRANTYOFANYKIND.6.3InternetDisclaimer.THEPARTIESEXPRESSLYACKNOWLEDGEANDAGREETHATTHEINTERNETISANETWORKOFPRIVATEANDPUBLICNETWORKSANDTHAT(i)THEINTERNETISNOTASECUREINFRASTRUCTURE.(ii)THEPARTIESHAVENOCONTROLOVERTHEINTERNET,AND(iii)NONEOFTHEPARTIESSHALLBELIABLEFORDAMAGESUNDERANYTHEORYOFLAWRELATEDTOTHEPERFORMANCEORDISCONTINUANCEOFOPERATIONOFANYPORTIONOFTHEINTERNETORPOSSIBLEREGULATIONOFTHEINTERNETTHATMIGHTRESTRICTORPROHIBITTHEOPERATIONOFONLINESERVICES.6.4GeneralDisclaimer.EXCEPTFORTHEABOVEEXPRESSLIMITEDWARRANTIES,AZTECASYSTEMSDISCLAIMSALLOTHERWARRANTIESORCONDITIONSOfANYKIND,WHETHEREXPRESSORIMPLIED,INCLUDING,BUTNOTLIMITEDTO,WARRANTIESORCONDITIONSOFMERCHANTABILITYANDFITNESSFORAPARTICULARPURPOSE,SYSTEMINTEGRATION.ANDNON-INFRINGEMENTOFINTELLECTUALPROPERTYRIGHTS.AZTECASYSTEMSDOESNOTWARRANTTHATPRODUCTSWILLMEETLICENSEESNEEDS:THATLICENSEE’SOPERATIONOfTHESAMEWILLBEUNINTERRUPTED,ERRORFREE,FAULT-TOLERANT,ORFAIL-SAFE;ORTIIATALLNONCONFORMITIESCANORWILLBECORRECTED.PRODUCTSARENOTDESIGNED.MANUFACTURED,ORINTENDEDFORUSEINENVIRONMENTSORAPPLICATIONSTHATMAYLEADTODEATH.PERSONALINJURY,ORPHYSICALPROPERTY/ENVIRONMENTALDAMAGE.ANYSUCHUSESHALLBEATLICENSEE’SOWNRISKANDCOST.6.ExclusiveRemedy.Licensee’sexclusiveremedyandAztecaSystems’entireliabilityforbreachofthelimitedwarrantiessetforthinthisArticle6shallbelimited,atAztecaSystems’solediscretion,to(i)replacementofanydefectivemedia:(ii)repair,correction,oraworkaroundforSoftwareorOnlineServicessubjecttotheAztecaSystemsMaintenanceProgramorLicensee’sauthorizeddistributor’smaintenanceprogram,asapplicable:or(iii)returnofthelicensefeespaidbyLicenseeforSoftwareorOnlineServicesthatdonotmeetAztecaSystemslimitedwarranty,providedthatLicenseeuninstalls,removes,anddestroysallcopiesofSoftwareorDocumentation;ceasesusingOnlineServices;andexecutesanddeliversevidenceofsuchactionstoAztecaSystems.ARTICLE7—LIMITATIONOFLIABILITY7.1DisclaimerofCertainTypesofLiability.AZTECASYSTEMS,ITSAUTHORIZEDDISTRIBUTOR(IFANY),ANDITSLICENSORSSHALLNOTBELIABLETOLICENSEEFORCOSTSOfPROCUREMENTOFSUBSTITUTEGOODSORSERVICES;LOSTPROFITS,LOSTSALES,ORBUSINESSEXPENDITURES;INVESTMENTS;BUSINESSCOMMITMENTS;LOSSOFANYGOODWILL;ORANYINDIRECT,SPECIAL.INCIDENIAL.ORCONSEQUENTIALDAMAGESARISINGOUTOFORRELATEDTOTHISLICENSEAGREEMENTORUSEOFPRODUCTS,HOWEVERCAUSEDONANYTHEORYOFLIABILITY.WHETHERORNOTAZTECASYSTEMSORITSLICENSORSHAVEBEENADVISEDOFTHEPOSSIBILITYOFSUCHDAMAGE.THESELIMITATIONSSHALLAPPLYNOTWITHSTANDINGANYFAILUREOfESSENTIALPURPOSEOFANYLIMITEDREMEDY.7.2GeneralLimitationofLiability.EXCEPTASPROVIDEDINARTICLE8—INFRINGEMENTINDEMNITY,THETOTALCUMULATIVELIABILITYOFAZTECASYSTEMSANDITSAUTHORIZEDDISTRIBUTORHEREUNDER.FROMALLCAUSESOFACTIONOFANYKIND.INCLUDING.BUTNOTLIMITEDTO,CONTRACT,TORT(INCLUDINGNEGLIGENCE).STRICTLIABILITY,BREACHOFWARRANTY,MISREPRESENTATION.OROTHERWISE.SHALLNOTEXCEEDTHEFEESACTUALLYPAIDBYLICENSEEDURINGThECURRENTSUPPORTPERIOD.MasterLicense&MaintenanceAgreementPage5of141/1/15ed.AGENDA ITEM #1. a0FORIKEPRODUCTSTHAIGIVERISETOTHECAUSEOFACTION.7.3ApplicabilityofDisclaimersandLimitations.LicenseeagreesthatthelimitationsofliabiLityanddisclaimerssetforthinthisLicenseAgreementwillapplyregardlessofwhetherLicenseehasacceptedProductsoranyotherproductorservicedeliveredbyAztecaSystems.ThepartiesagreethatAztecaSystemshassetitsfeesandenteredintothisLicenseAgreementinrelianceonthedisclaimersandlimitationssetforthherein,thatthesamereflectanallocationofriskbetweentheparties,andthatthesameformanessentialbasisofthebargainbetweentheparties.THESELIMITATIONSSHALLAPPLYNOTWITHSTAND[NGANYFAILUREOFESSENTIALPURPOSEOFANYLIMITEDREMEDY.THEFOREGOINGWARRANTIES,LIMITATIONS.ANDEXCLUSIONSMAYNOTBEVALIDINSOMEJURISDICTIONSANDAPPLYONLYTOTHEEXTENTPERMITTEDBYAPPLICABLELAWINLICENSEE’SJURISDICTION.LICENSEEMAYHAVEADDITIONALRIGHTSUNDERLAWTHATMAYNOTBEWAIVEDORDISCLAIMED.AZIECASYSTEMSDOESNOTSEEKTOL1MITLICENSEE’SWARRANTYORREMEDIESTOANYEXTENTNOTPERMITTEDBYLAW.ARTICLE8—INFR1NGE1ENTINDEMNITY8.1AztecaSystemsshalldefend,indemnify,andholdLicenseeanditsemployeesharmlessfromandagainstanyloss,liability,cost,orexpense,includingreasonableattorneysfees,thatLicenseeincursasaresultofanyclaims,actions,ordemandsbyathirdpartylegallyassertingthatLicensee’slicenseduseofSoftwareorOnlineServicesinfringeaUSpatent,copyright,ortrademark,provided:a.LicenseepromptlynotiliesAztecaSystemsinwritingoftheclaim:b.Licenseeprovidesdocumentsdescribingtheallegationsofinfringement;c.AztecaSystemshassolecontrolofthedefenseofanyactionandnegotiationrelatedtothedefenseorsettlementofanyclaim:U.LicenseereasonablycooperatesinthedefenseoftheclaimatAztecaSysten]s’requestandexpense;and.e.Licenseeanditsemployeesarenotinviolationofthetermsofthisagreement.8.2IfSoftwareorOnlineServicesarefoundtoinfringeaUSpatent,copyright,ortrademark,AztecaSystems,atitsownexpense,mayeither(I)obtainrightsforLicenseetocontinueusingtheSoftwareorOnlineServicesor(ii)modifytheallegedlyinfringingelementsofSoftwareorOnlineServiceswhilemaintainingsubstantiallysimilarfunctionality.Ifneitheralternativeiscommerciallyreasonable,thelicenseshallterminate,andLicenseeshallceaseaccessinginfringingOnlineServicesandshalluninstallandreturntoAztecaSystemsanyinfringingitem(s).AztecaSystemsentireliabilityshallthenbetoindemnifyLicenseepursuanttoSection8.landrefundtheunusedportionoffeespaid,proratedforthecurrentmaintenanceperiod.8.3AztecaSystemsshallhavenoobligationtodefendLicenseeottopayanyresultantcosts,damages,orattorneys’leesforanyclaimsordemandsallegingdirectorcontributoryinfringementtotheextentarisingoutof(i)thecombinationorintegrationofSoftwareorOnlineServiceswithaproduct,process,orsystemnotsuppliedbyAztecaSystemsorspecifiedbyAztecaSystemsinitsDocumentation;(ii)materialalterationofSoftwareorOnlineServicesbyanyoneotherthanAztecaSystemsoritssubcontractors;or(iii)useofSoftwareorOnlineServicesaftermodificationshavebeenprovidedbyAztecaSystemsforavoidinginfringementoruseafterareturnisorderedbyAztecaSystemsunderSection8.2.8.4THEFOREGOINGSTATESTHEENTIREOBLIGATIONOFAZTECASYSTEMSWITHRESPECTTOINFRINGEMENTORALLEGATIONOFINFRINGEMENTOF[NTELLECTUALPROPERTYRIGHTSOFANYTHIRDPARTY.ARTICLE9—GENERALPROVISIONS9.1FutureUpdates.NeworupdatedProductsandsubscriptionrenewalswillbelicensedunderthethen-currentAztecaSystemslicensetermsandconditionsincludedwiththedeliverableProducts.9.2ExportControlRegulations.LicenseeexpresslyacknowledgesandagreesthatLicenseeshallnotexport.reexport,import.transfer,orreleaseProducts,inwholeorinpart,to(i)anyUSembargoedcountry;(ii)anypersonontheUSTreasuryDepartment’slistofSpeciallyDesignatedNationals:(iii)anypersonorentityontheUSMasterLicense&MaintenanceAgreementPage6of141/1/15ed.AGENDA ITEM #1. CCCommerceDepartmentsDeniedPersonsList,EntityList,orUnverifiedList;or(iv)anypersonorentityorintoanycountrywheresuchexport,re-export,orimportviolatesanyUS,local,orotherapplicableimport/exportcontrollawsorregulationsincluding,butnotlimitedto,thetermsofanyimport/exportlicenseorlicenseexemptionandanyamendmentsandsupplementaladditionstothoseimport/exportlatvsastheymayoccurfromtimetotime.9.3TaxesandFees,ShippingCharges.LicensefeesquotedtoLicenseeareexclusiveofanyandalltaxesorfees,including,butnotlimitedto,salestax,usetax,value-addedtax(VAT),customs,duties,ortariffs,andshippingandhandlingcharges.9.4NoImpliedWaivers.ThefailureofeitherpartytoenforceanyprovisionofthisLicenseAgreementshallnotbedeemedawaiveroftheprovisionsorofthetightofsuchpartythereaftertoenforcethatoranyotherprovision.9.5Severability.ThepartiesagreethatifanyprovisionofthisLicenseAgreementisheldtobeunenforceableforanyreason,theremainingtermsandconditionsofthisLicenseAgreementshallremaininfullforceandeftëct.Thepartiesfurtheragreethatinsuchevent,theaffectedprovision(s)shallbereformedonlytotheextentnecessarytomaketheintentofthelanguageenforceable.9.6SuccessorandAssigns.Licenseeshallnotassign,sublicense,ortransferLicensee’srightsordelegateLicensee’sobligationsunderthisLicenseAgreementwithoutAztecaSystems’priorwrittenconsent,andanyattempttodosowithoutconsentshallbevoid.ThisLicenseAgreementshallbebindingontherespectivesuccessorsandassignsofthepartiestothisLicenseAgreement.Notwithstanding.agovernmentcontractorundercontracttothegovernmenttodeliverProductsmayassignthisLicenseAgreementandProductsacquiredfordeliverytoitsgovernmentcustomerupontrittennoticetoAztecaSystems,providedthegovernmentcustomerassentstothetermsofthisLicenseAgreement.9.7SurvivalofTerms.TheprovisionsofArticles2,5,6,7,8.and9ofthisLicenseAgreement.andtheprovisionsofsection5ofAddendum2.shallsurvivetheexpirationorterminationofthisLicenseAgreement.9.8EquitableRelief.LicenseeagreesthatanybreachofthisLicenseAgreementbyLicenseemaycauseirreparabledamageandthat,intheeventofsuchbreach,inadditiontoanyandallremediesatlaw,AztecaSystemsshallhavetherighttoseekaninjunction,specificperformance,orotherequitablereliefinanycourtol’competentjurisdictionithouttherequirementofpostingabondorprovinginjuryasaconditionforrelief.9.9USGovernmentLicensee.TheProductsarecommercialitems,developedatprivateexpense.providedtoLicenseeunderthisLicenseAgreement.IfLicenseeisaUSgovernmententityorUSgovernmentcontractor,AztecaSystemslicensesProductstoLicenseeinaccordancewiththisLicenseAgreementunderFARSubparts12.211/12.212orDFARSSubpart227.7202.AztecaSystemsDataandOnlineServicesarelicensedunderthesamesubpart227.7202policyascommercialcomputersoftwareforacquisitionsmadeunderDFARS.Thecommercial]icenserightsinthisLicenseAgreementstrictlygovernLicensee’suse,reproduction,ordisclosureofProducts.AztecaSystemsSoftwaresourcecodeisunpublished,andallrightstoProductsarereservedbyAztecaSystemsanditslicensors.LicenseemaytransferSoftwaretoanylicensedgovernmentprocuringagencyfacilitytowhichconiptiter(s)onwhichSoftwareisinstalledaretransferred.Ifanycourt,arbitrator.orboardholdsthatLicenseehasgreaterrightstoanyportionofProductsunderapplicablepublicprocurementlaw,suchrightsshallextendonlytotheportionsaffected.9.10GoverningArbitrationa.LicenseesinthetinitedStatesufArnericu,ItsTerritories,andOuth’ingAreas.ThisLicenseAgreetiientshallbegovernedbyandconstruedinaccordancewiththelawsoftheStateofWashingtonwithoutreferencetoconflictoftawsprinciples,exceptthatUSfederallawshallgoverninmailersofintellectualproperty.ExceptasprovidedinSection9.8,anydisputearisingoutoforrelatingtothisLicenseAgreementorthebreachthereofshallberesolvedinthefollowingorder:•Consultationandnegotiationingoodftuthanda,s’piriiofmutualcoopercition;•Mediation,byamutuallyacceptablemediatorchosenbytheparties,whichcostissharedequalk:•Ifthemattercannotbesettledthroughnegotiationormediation,thenitshallbefinallysettledbyarbitrationadministeredbytheAmericanArbitrationAssociationunderitsCommercialArbitrationMasterLicense&MaintenanceAgreementPage7of141/1/15edAGENDA ITEM #1. 00Rules.Judgmentontheawardrenderedbythearbitratormaybeenteredinacourtofcompetentjurisdiction.IfLicenseeisaUSgovernmentagency,thisLicenseAgreementissubjecttotheContractDisputesActof197$,asamended(41Usc60l—613),inlieuofthearbitrationprovisionsofthisclause.ThisLicenseAgreementshallnotbegovernedbytheUnitedNationsConventiononContractsfortheInternationalSaleofGoods,theapplicationofwhichisexpresslyexcluded.b.AltOtherLicensees.ExceptasprovidedinSection9.8,anydisputearisingoutoforrelatingtothisLicenseAgreementorthebreachthereofthatcannotbesettledthroughnegotiationshallbefinallysettledundertheRulesofArbitrationoftheInternationalChamberofCommercebyone(1)arbitratorappointedinaccordancewithsaidrules.ThelanguageofthearbitrationshallbeEnglish.Theplaceofthearbitrationshallbeatanagreed-uponlocation.ThisLicenseAgreementshallnotbegovernedbytheUnitedNationsConventiononContractsfortheInternationalSaleofGoods.theapplicationofwhichisexpresslyexcluded.Eitherpartyshall,attherequestoftheother,makeavailabledocumentsorwitnessesrelevanttothemajoraspectsofthedispute.9.11Maintenance.MaintenanceforqualifyingSoftwareorDataconsistsofupdatesandotherbenefits,suchasaccesstotechnicalsupport,specifiedinAztecaSystems’oritsdistributorscurrentapplicablemaintenancepolicy,asspecifiedinAddendum#2,MaintenanceAgreement&SoftwareTermofUse.9.12Feedback.AztecaSystemsmayfreelyuseanyfeedback,suggestions,orrequestsforProductimprovementsthatLicenseeprovidestoAztecaSystems.Regardlessofthesourceofanyfeedbackorsuggestions,anyimprovementstoCityworksSoftwareorProducts,andanyrelatedintellectualproperty,areownedbyAztecaSystems.9.13Patents.Licenseemaynotseek,andmaynotpermitanyotherusertoseek,apatentorsimilarrightworldwidethatisbasedonorincorporatesanyAztecaSystemstechnologyorservices.ThisexpressprohibitiononpatentingshallnotapplytoLicenseessoftwareandtechnologyexcepttotheextentthatAztecaSystemstechnologyorservices,oranyportionthereof,areapartofanyclaimorpreferredembodimentinapatentapplicationorasimilarapplication.9.14EntireAgreement.ThisLicenseAgreement.includingitsincorporateddocuments,addendums,andexhibitsconstitutesthesoleandentireagreementofthepartiesastothesubjectmattersetforthhereinandsupersedesanypreviouslicenseagreements.understandings,andarrangementsbetweenthepartiesrelatingtosuchsubjectmatter.Additionalorconflictingtermssetforthinanypurchaseorders,invoices,orotherstandardformdocumentsexchangedduringtheorderingprocess,otherthanproductdescriptions,quantities,pricing,anddeliveryinstructions,arevoidandofnoeffect.Anymodification(s)oramendment(s)tothisLicenseAgreementmustbeinwritingandsignedbyeachpatty.INWITNESSWHEREOF,thepartiesheretohavecactsedthisAgreementtobeexecutedbytheirrespectiveauthorizedrepresentatives.AZTECASYSTEMS,INC.CityofRentn,WABy:_____By:____v,Name:GeorgeMastakasTitle:Date:04/23/2015‘I,MasterLicense&MaintenanceAgreementof141/1/15ed,AGENDA ITEM #1. CCINCLUDING,BUTNOTLIMITEDTO,THEIMPLIEDWARRANTIESOFMERCHANTABILITY.FITNESSFORAPARTICULARPURPOSE,NONINTERFERENCE,SYSTEMINTEGRATION,ANDNON-INFRINGEMENT.AZTECASYSTEMSDOESNOTWARRANTANDDISCLAIMSTHATMAINTENANCEORANYSERVICESPROVIDEDHERELINDERWtLLMEETLICENSEE’SNEEDS’THATLICENSEE’SOPERATIONWILLBEUNINTERRUPTED,ERRORFREE.FAULTTOLERANT,ORFAILURE-SAFE;ORTHATALLNONCONFORMITIESCANORWILLBECORRECTED.5.4.Remedy.IfAztecaSystemsfailstofulfillitsobligationsunderthismaintenanceaddendum,Licensee’ssoleandexclusiveremedyistherighttoterminatethismaintenanceagreementimmediatelyfortheaffectedandlistedProductsandreceivearefundoftheunusedportionofmaintenancefeespaidunderthismaintenanceagreement,proratedforthecurrentmaintenanceperiod.5.5.LimitationofLiability.INNOEVENTSHALLAZTECASYSTEMSBELIABLETOLICENSEEFORCOSTSOFPROCUREMENTOFSUBSTITUTEGOODSORSERVICES,LOSTPROFITS,LOSTSALESORBUSINESSEXPENDiTURES;INVESTMENTS;COMMITMENTSINCONNECTIONWITHANYBUSINESS;LOSSOFANYGOODWILL;ORFORANYINDIRECT,SPECIALINCIDENTAL,ORCONSEQUENTIALDAMAGESARISINGOUTOFORRELATEDTOTHISSTANDARDMAINTENANCEAGREEMENTORUSEOFQUALIFYINGPRODUCTS,HOWEVERCAUSED.ONANYTHEORYOFLIABILITY,ANDWHETHERORNOTAZTECASYSTEMSHASBEENADVISEDOFTHEPOSSIBILITYOFSUCHDAMAGE.THESELIMITATIONSSHALLAPPLYNOTWITHSTANDINGANYFAILUREOFESSENTIALPURPOSEOFANYREMEDY.6.MISCELLANEOUS6.1.AztecaSsternsshallnotbeindefaultunderthisAgreementforitsfailuretoperformoritsdelayinperforminganyobligationunderthisMaintenanceAgreement(otherthanthereimbursementoffeesassetforthinsection8.2oftheLicenseagreement.duringanyperiodoftimeduringwhichsuchdelayisduetofire,flood.earthquake,strike,labortroubleorotherindustrialdisturbance,war(declaredorundeclared),embargo.blockage,legalprohibitionorgovernmentalaction,riot,insurrection,damage.destructionoranyothercausebeyondthecontrolofAztecaSystemsoranyofitscontractorspreventingordelayingtheperformanceofsuchobligation,providedthatsuchobligationshallbeperformedimmediatelyupontheterminationofsuchcausepreventingordelayingsuchperformance;andprovidedfurtherthatthesoleeffectolanydelaybyAztecaSystemsshallbearelateddelayinpaymentbytheLicenseepursuanttotherelevantschedule.6.2.Notices:Untilfurtherwrittennotice,allpaymentsandnoticesrelevanttothisAgreementshallbesenttothefollowingaddresses:AztecaSystems:AztecaSystems,Inc.11075SouthStateStreet.Suite24Sandy.UT$4070LicenseeTheaddresssetforthinsection7.1below.6.3.NegotiatedAgreement:ThisAgreementisintendedtobeamasteragreementforlicensing.ThisAgreementisanegotiatedagreementbetweenthepartiesandsupersedesandreplacesanyandallotherstandardtermsofeitherpartysetforthinanyquote.purchaseorder,invoiceorcommunicationandappliessolongasthisAsreementremainsineffect.ThePartieshaveparticipatedjointlyinthenegotiationanddraftingofthisAgreement.Intheeventanambiguityorquestionofintentorinterpretationarises,thisAgreementshallbeconstruedasifdraftedjointlybythePartiesandnopresumptionorburdenofproofshallarisefavoringordisfavoringanyPartybyvirtueoftheauthorshipofanyoftheprovisionsofthisAgreement.Anyreferencetoanyfederal,state.local,orforeignstatuteorlawshallbedeemedalsotorefertoallrulesandregulationspromulgatedthereunder,unlessthecontextrequiresotherwise.MasterLicense&MaintenanceAgreementPage13of141/1/15ed.AGENDA ITEM #1. 006.4.ApplicableLaws:ThismaintenanceagreementisgovernedbyandconstruedinaccordancewiththelawsofthestateidentifiedintheLicenseAgreementwithoutreferencetocontlict-of-lawsprinciplesexceptthatUSfederallawshallgoverninmattersofintellectualproperty.6.5.DataConfidentialityStatement:AztecaSystemswilltakereasonablemeasurestoensurethatanyLicenseedataand/orconfidentialinformationprovidedtoAztecaSystemsisnotinappropriatelyaccessedordistributedtoanythird-party.DataprovidedtoAztecaSystemsbytheLicenseemaybeloadedontoAztecaSystemsserversoremployeecomputersforthepurposeoftestingTheSoftwareCityworks,databasestructure,ordatabasevalues,andrelatedESRI®softwaretoresolvedatabaseorsoftwareperformanceissues,softwareenhancementsandsoftwaredefects.AtnotimewillthedatabedistributedtoindividualsororganizationswhoarenotAztecaSystemsemployeeswithoutfirstreceivingwrittenapprovalfromLicensee.IfrequestedbytheLicensee,andoncethetestinghasbeencompleted,AztecaSystemswilldeletealldataprovidedbytheLicensee.6.6.NoImpliedWaivers:NofailureordelaybyAztecaSystemsorLicenseeinenforcinganyrightorremedyunderthisAgreementshallbeconstruedasawaiverofanyfutureorotherexerciseofsuchrightorremedybyAztecaSystems7.IDENTIFICATIONANDAMOUNTS7.1.LicenseeInformationLicenseeName:CityofRenton,WALicenseContact:TimMooreNumberandStreet1055SouthGradyWayCity/State/Zip/CotLntryRenton,WA98057Phone425-430-6881Emailtrnoore;rentonwa.gov7.2.DeliveryDate/EffectiveDateMM/DD/YYYY104/13/20157.3.ScheduleofpaymentsandFeesunderMaintenanceAgreementPaymentsSupportPeriodI)atesAmountFrom/To_(rnm/dd/yy)Pmt#104/13)2015-07112/2015$10,000.00(temporarylicenseisgranteduponauthorizationtoinvoice)Pmt#20711312015-04112/2016$30,000.00(temporarylicenseisconvertedtoastandardlicenseuponauthorizationtoinvoice)Pmt#304/13/2016-04/12/2017560,000.00Pmt#404/13/2017-04/12/2018$60,000.00Prnt#504/13/2018-04/12/2019$60,000.007.4.lAdditionallMasterLicense&MaintenanceAgreementPage14of141/1/15ed.AGENDA ITEM #1. CCpreviousannualfee.AztecaSystemswillnotiI’Licenseeofthenewpricingnolaterthan90dayspriortotheannualrenewaldateoftheyearprecedingtheyearforwhichsuchadjustedpricingapplies.3.3.InadditiontochargesdueunderthisSupportAgreement.Licenseeshallpayamountsequaltoanysalestax,duties,orotherconsumptiontaxes,howeverdesignated,whichareleviedorbasedttponsuchcharges.oruponthisMaintenanceAgreement.3.4.Aztecawilluseallreasonableeffortstoutilizeremotesupport-typeservices.However,intheeventLicenseeandAztecaSystemsagreeitbecomesnecessaryforAztecaSystemstobeon-sitetoprovidesupportfortheCoveredSoftware,LicenseewillreimburseAztecaSystemsforreasonableandcustomarytravelexpensesdirectlyrelatedtotheon-sitework.Astheresultofmutualnegotiationbytheparties,AztecaSystemsshallprovidealumpsumestimateandgetthepriorapprovalofLicenseebeforeincurringanycostsforwhichitshallseekreimbursementfromLicenseeunderthisSection.ThespeedatwhichremoteAztecaSystemsstaffcanrespondmaybelimitedbythedrivingtimeortheairlineflightsthatareavailable.LicenseeshallhavetherighttorequestanauditofanysuchcostrelatedrecordsofAztecaSystemstotheextentreimbursementhasbeenmadebyLicenseeunderthetermsofthisSection.4.TERMANDTERMINATION:4.).TheinitialtermofthisMaintenanceandStipportAgreementwillbegintipontheeffectivedatesetforthinsection7.2below,andcontinuefortwelve(12)consecutivemonthsattherateoffee(s)asnotedinsection7.3below.Thereafter,Licenseemaycontinuemaintenanceassetforthinthetablebelowandbeyondatthethen-currentamount.4.2.Terminationforconvenience:Eitherpartymayterminatethismaintenanceagreementbygivingtheotherpartythirty(30)days’noticepriortotheendofthecurrentmaintenanceperiod.4.3.IntheeventthateitherfundingfromLicenseeorothersoctrcesiswithdrawn,reduced,orlimited,ortheauthorityot’Licenseetoperformanyofitsdittiesiswithdrawn,reduced,orlimitedinanywayaftertheEffectiveDateofthisAgreementandpriortonormalcompletion,thepartiesshallhavetheauthoritytoexercisetheTerminationforConvenienceoptiontoterminatethisAgreement,inwholeorinpart.IfapartytothisAgreementchoosestoterminateforconveniencethatparty’maydosobythirty(30)days’writtennoticetotheotherparty.4.4.lfthisAgreementisterminatedforconvenience,theLicenseeisonlyliableforpaymentrequiredbythetermsofthisAgreementforservicesrenderedorsoftwarereceivedandacceptedpriortotheEffectiveDateoftermination.5.WARRANTY,DISCLAIMERREMEDY,ANDLIMITATIONOFLIABILITY5.1.AztecaSystemswarrantsthatalltechnicalstipportprovidedpursuanttothisMaintenanceAgreementshallbeperformedinaprofessionalandworkmanlikemanner.AztecaSystemswillusecommerciallyreasonableeffortstoprovidecorrectionstoatechnicalisscieorprovideaworkaround.butAztecaSystemscannotguaranteethatalltechnicalissuescanbefixedorresolved.5.2.Withrespecttotheservicesprovidedhereunderandtotheextentpermittedbyapplicablelaw,thiswarrantyisinlieuofallotherwarranties,whetherwrittenororal,expressorimplied,includingwithoutlimitingthegeneralityoftheforegoing.anywarrantyofnon-inftingement,merchantabilityorfitnessforaparticularpurpose.5.3.EXCEPTFORTHEABOVEEXPRESSLIMITEDWARRANTY,AZTECASYSTEMSDISCLAIMSALLOTl-IERWARRANTIESOFANYKIND,EITHEREXPRESSORIMPLIED.MasterLicense&MaintenanceAgreementPage12of141/1/15ed.AGENDA ITEM #1. 00theLicenseeoftheCoveredSoftware,includingbutnotlimitedtoneglect,abuse,unauthorizedmodification,unauthorizedupdatesorelectrical,fire,waterorotherdamage;and(f)ConsultingregardingCustomApplicationscreatedtofunctionwiththeCoveredSoftwareunlesstheCustomApplicationisidentifiedandlistedasCoveredSoftwareinAddendumI.1.4.SupportPeriodsarerenewableunlessterminatedasprovidedinSection4below.TheMaintenanceServicesconsistsofsoftwareanddocumentationupdatesandaccesstotechnicalsupportviatelephone,email,tveb-based(MyCityworks.com)andafterhourssupportassetforthinSection1ofthisaddendum.TheLicenseewillprovideAztecaSystemsinwritingthenamesoftheusersorindividualswhoareauthorizedtocontactAztecaSystemsandrequestsupportservicesifnecessary.2.PROCEDURESFORACCESSINGSUPPORT:2.1.Allproblemcategoriesfromroutine,non-criticalandcriticalthatoccurduringnormalbusinesshoursshallprocedurallyoccurasfollows:I)Licensee’ssystemadministrationstaffasfirstlineofsupport,andthen2)AztecaSystemsstaffasthesecondlineofsupport.AztecaSystemswillmakeallreasonableeffortstoacknowledgeallrequestsforsupportduringnormalbusinesshourswithin4hours.2.2.PriortocallingAztecaSystemsforsupportservices,theLicenseewillfirstattempttoisolateanyproblemsthatoccurwiththeSystem.TheLicenseewilltrytoreducetheproblemdowntoaspecificsoftwareorsystemcomponent.IfitisdeterminedthattheproblemisTheCityworksSoftwarecomponent.LicenseetvillfirsttryandresolvetheproblemwithoutAztecaSystems’involvement.IftheLicenseecannotresolvetheproblemorisolatetheproblem.LicenseewillcallAztecaSystemsdirectly.2.3.ForcriticalproblemsthatoccuroutsideofAztecaSystems’normalbusinesshours(8AMto5PM,MountainTime)andcannotbeisolatedandresolvedbytheLicensee,AztecaSystemswillprovideanafter-hoursphonenumberorpagernumberthatwillforwardthecallorpagetothecurrentlyassignedAztecaSystemssupportstaftAztecaSystemswillmakeallreasonableeffortstoacknowledgeandrespondtotherequestforsupportforcriticalproblemsthatoccuroutsideofnormalbusinesshourswithin4hoursofreceiptofthecallfromadesignatedandauthorizedLicenseerepresentative.Criticalproblemsaredefinedasproblemsthatcauseseveraluserstobeunabletoperformtheirduties.Dependinguponthetypeofproblem,AztecaSystemssupportstaffmayneedtobesentfromAztecaSystemsofficestotheLicenseelocation.AztecaSystemsprojectmanagementwillconferwithLicensee’srepresentativeorprojectmanagementbeforemakingthisdecision.ThespeedatwhichremoteAztecaSystemsstaffcanrespondmaybelimitedbythedrivingtimeortheairlineflightsthatareavailable.TheLicenseewillreimburseAztecaSystemsforallreasonableandcustomarytravelexpensesassociatedwithresolvingtheproblem(pursuanttotheprovisionsofparagraph3.4).Forroutineandnon-criticalproblemsLicenseewillsubmitsupportrequestsduringnormalbusinesshours.2.4.ForallproblemsinvolvingTheCityworksSoftwarecomponentthatareresolvedwithoutAztecaSystems’involvement,theLicenseewilldocumenttheproblemandtheresolutionandsendareporttoAztecaSystemssothatitcanbetracked,monitored,andhistoricallyrecorded3.CHARGES/FEES3.1.Forserviceshereunder,LicenseeshallpayAztecaSystemsanannualfeeMaintenanceFeesassetforthinparagraph7.3belos.Theannualfeeforeachperiodissetforthinparagraph7.3,andshallbepaidpriortothestartforeachMaintenancePeriodunlessotherwisespecified.TheannualfeeforsuccessiveMaintenancePeriods(twelve-monthperiods)commencingupontheanniversaryofthefirstmaintenanceperiod,shallbecomeduepriortotheendoftheprecedingpaid-upMaintenancePeriod.3.2.Upon90dayswrittennotice,thefeeforMaintenancePeriodslistedinsection7.3subseqcienttoyearthree(3)oftheMaintenancePeriod,maybeadjustedbyAztecaSystemstoreflectincreasesincostsofprovidingtheservices;provided,however,thatthefeeshallnotincreasebymorethantheCPIfromtheMasterLicense&MaintenanceAgreementPage11of141/1/isedAGENDA ITEM #1. CCADDENDUM2MAINTENANCEAGREEMENT&SOFTWARETERMSOFUSEThisStandardMaintenanceAgreementisbetweentheLicenseenamedbelow“Licensee”andAzteca,Systems.Inc.Maintenanceprovidedhereinconsistsoftechnicalsupport.newversionsoftware,hotfixes,patches,andsoftwareupdates.MaintenanceisprovidedsubjecttothetermsandconditionsofthesignedLicenseAgreementandwhichisincorporatedbyreference.MAINTENANCE:AztecaSystemswillprovideupdateandmaintenancesupportservicestoLicenseeforthetimesandperiodsandamountsspecifiedinsection7.3below.MaintenancesupportservicesconsistsofupdatestoSotheareCityworksandRelatedMaterials,documentationupdatesandaccesstotelephonesupport,emailsupport,wet,support,andotherbenefitsdeemedappropriatebyAztecaSystemsasprovidedforintheMaintenanceAgreement..1.TheservicestobeprovidedduringtheMaintenancePeriodincludeAztecaSystemsProductUpdatestoAztecaSystemsCityworksapplicationsincludingProgramFixes,ProgramUpgradesandProgramModifications(notCustomApplications).AztecaSystemswillensureupwardcompatibilityfortheSoftwareapplicationswithinareasonabletimefrarneforminorandmajorESRI®ArcGISandCitywockssupporteddatabasesrevisions.Ifidentifiedas“CoveredSoftware,”AztecaSystemswillensureupwardcompatibilitywithinareasonabletirneframeforCustomApplicationswhenthereareminorArcGISandCityworkssupporteddatabasesrevisions(forexample.fromrev10.1torev10.2).AztecaSystemswillnotensureupwardcompatibilityforCustomApplicationswhentherearemajorESRIArcGISandCityworkssupporteddatabasesrevisions(forexample,fromrevl0.xtorevIl.x),AztecaSystemswillmakeallreasonableeffortstoprovideupwardcompatibility.1.2.AztecaSystemsshall,withoutadditionalcharge(exceptasallowedforinparagraph3.4.duringthetermofthisSupportAgreement:(a)Withoutlimitinganyotherobligationhereunder,makeallreasonableeffortstoprovidethoseProgramFixes,ifany,thatarenecessarytoassuretheCoveredSoftwareisfunctioningproperly;providedLicenseeprovidesAztecaSystemswithwrittennoticespecifyingparticularityinnarrative,non-technicaltemstothebestofLicensees’staff’sabilitytheapparenterrorinthesystemandthemannerinwhichtheSoftwareisnotfunctioningproperly(asprovidedinSection2ofthisAddendum):and(b)DelivertoLicenseeanyProgramUpgradesrelatingtotheCoveredSoftwaretiadeavailabletoothers.(c)ProvideTelephoneSupport,EmailSupport,WebSupport,duringnormalbusinesshours.$AMto5PMMocintainTime.MondaythroughFriday(exceptingHolidays)andafterhouremergencysupportline,andotherbenefitsdeemedappropriatebyAztecaSystems(assetforthinSection2below).(d)Implementandmaintainameansofsecure,remotedirectnetworkaccess(VPN,Web-access,dialup,etc.)totheLicensee’ssystemsinordertoperformthoroughremotediagnosticsandeffectremoterepairs,upgrades.andfixes.1.3.Thefollowingitems,amongothers,however,arespecificallyexcludedassupportservicesunderthissectionofthisMaintenanceAgreement:(a)Interpretationofprogramresults,includingbutnotlimitedtosupportforapplyingorinstallingupgradesandservicepacks;(b)AssistancewithquestionsrelatedtocomputerhardwareandperipheralsthatarenotrelatedtotheuseoftheCoveredSoftware:(c)AssistancewithcomputeroperatingsystemqtiestionsnotdirectlypertinenttotheCoveredSoftwareorProgramModifications:(U)Datadebuggingand/orcorrecting:(e)ServicesnecessitatedasaresultofanycauseotherthanauthorizedordinaryandproperusebyMasterLicense&MaintenanceAgreementPage10of141/1/15ed.AGENDA ITEM #1. 00ADDENDUM#1PRODUCTLICENSING-SOFTWAREUSETOTHEMASTERSOFTWARELICENSEANDMAINTENANCEAGREEMENTLicensedSoftware:CityworksServerAMSStandardEnterpriseLicense:UnlimitedlicensesofCityworksServerAMS,LocalGovernmentTemplates(LGT),Storeroom,EquipmentManager,MicropaverInterface,CCTVInterface,Contracts,CityworksAnalytics,theuseoftheAPI’sfor3rdpartyCityworks-centricapplications,andServerAMSMobileAppsforlOSandAndroid.4ctditloita!SoftwareLicenses:AdditionalSoftwarelicensesmaybelicensedumtanrendedtothisLicenseAgreementwithackizowledgementofanofficiti!Cityworksquotesignedbylicenseeandadditionalfees,ifnecessary,paiti.AdditionalSoftwareinitialMasterLicense&MaintenanceAgreementPage9of141/1/15ed.AGENDA ITEM #1.