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AGENDA
Public Safety Committee Regular Meeting
4:00 PM - Monday, September 25, 2017
Council Conference Room, 7th Floor, City Hall – 1055 S. Grady Way
1. CRYWOLF - FALSE ALARM VENDOR BRIEFING
a) Presentation
2. EMERGING ISSUES IN PUBLIC SAFETY
3. CRIME SCENE VAN TOUR
Reduction ProposalCryWolfCity of RentonFALSE ALARMAGENDA ITEM #1. a)
PREVIOUS PROGRAMFalse alarm program software became unsupported‐no updates availableSignificant drain on Staff timePolice‐one police secretary, 4 days each monthFinance‐one Accounting Assistant 2.5 days each monthWas not effective in reducing false alarmsFalse Alarms have increased 30% since 2010AGENDA ITEM #1. a)
OBJECTIVE OF ALARM POLICY•Reduce false alarm calls•Hold irresponsible alarm system owners accountable •Allow for more equitable police coverage for all Renton residentsAGENDA ITEM #1. a)
LOCAL ALARM ISSUES98% or more of alarm activations are falseFalse Alarms make up app. 5% of all police calls for service (Renton PD 2016)20% of alarm systems trigger 80% of all false alarms (national estimate)75% of all false alarms are human errorAGENDA ITEM #1. a)
ALARM RESPONSE Cost to Department in time alone:2014 2015 2016Average Burdened Hourly Rate$58.45 $58.92 $59.95Number of Alarms/Year 3239 3713 3460Total Response Time/Alarm 0.05 0.05 0.05Number of Officers/Alarm 2 2 2Total Officer Hours Responding 3239 3713 3460Staff time to process (Average) 28,992 29,223 29,738Valleycom Dispatch Costs 107,955 124,756 120,062Average Total Cost/Year$326,252.39 $372,761.77 $357,235.79Average City Cost per Alarm $100.72 $100.39$103.24AGENDA ITEM #1. a)
IMPACT ON RENTON RESIDENTSCry Wolf’s Calculation:•Alarmed locations represent app. 6% of Renton’s population •1.2% of Renton residents account for false alarm calls and are depleting police resources•98.8% of Renton’s residents who do not have alarms or are responsible alarm owners are receiving unequal service AGENDA ITEM #1. a)
CRYWOLF PROGRAMAnnual Registration1. Process to encourage compliance2. Police Department has up‐to‐date alarm site information such as officer safety, and contact informationBenefits the public by providing up to date contact information in the event of an emergency.AGENDA ITEM #1. a)
CRYWOLF PROGRAMCost Recovery1. A Permitting Fee specifically covers the administration cost of having a reduction program in place (cover salaries of admin personnel, dispatchers, computers, programs etc.)2. False Alarm Fines covers officers’ responses and is punitive to curtail behavior which currently costs an average of $350,000 annually to the City and it’s residents. AGENDA ITEM #1. a)
SAMPLE FEE SCHEDULESNationally, registration fees range from $16.50 – $100.00 per year.Registration FeesCity of Renton Proposal‐ $25.00 one time, free annual registration thereafterCity of Auburn‐$24.00 annuallyCity of Bellevue‐$25.00, one time. (Fine schedule much higher)Fine ScheduleCity of Renton Proposal‐$100.00 each alarm then escalating (max of $250.00)City of Auburn‐$100.00 each alarm and $200.00 each panic alarmCity of Bellevue‐$100.00 each alarm and $200.00 each panic alarmAGENDA ITEM #1. a)
REDUCTION EXAMPLESSELECTED WESTERN FALSE ALARM MANAGEMENT SERVICE RESULTS AFTER VS. BEFORE CRYWOLF AGENCY POPULATION # FALSE ALARMS # PERMITS AVERAGE # FALSE ALARMS PER ALARM SYSTEM (FALSE ALARM RATE) COLLECTION RATE Auburn, WA 74,000‐60%125%‐68% (.63 to .20)93%Mountain View, CA 80,000 ‐48% 133% ‐61% (.71 to .28) 88% Roseville, CA 125,000‐22%135%‐42% (.51to .29)94%Salinas, CA 154,000‐42%108%‐47% (.53to .28)77%Spokane, WA 210,000‐74%169%‐85% (1.08 to 0.17)94%Spokane Valley, WA 91,000‐28%198%‐63% (.76to .28)93%Bakersfield 310,000 ‐47% 135% ‐61% (.97 to .38) 80% West Sacramento 47,000‐35%136%‐52%(.98 to .47)74%Los Altos 28,000‐45%134%‐59%(1.1 to .45)95%AGENDA ITEM #1. a)
CRY WOLF PROGRAM FEATURES•Parent Company Established 1999•Revenue Share business model•Used in agencies up to 4,000,000 population•(City of L.A. and Harris County, TX)•Completely Automated •Cloud Based•No IT required beyond providing internet access•Completely tailored to Renton's needs •Non‐English speaking phone, mail, e mail, text, TTY and video support (175 languages)•Handle all aspects of program management including registration, billing, statements appeals and collections•Alarm activity reportingAGENDA ITEM #1. a)
SUMMARYCryWolf offers us a new model alarm program that:•Increases public safety by reducing alarms and freeing officers time for other duties•Reduces costs for Renton citizens•Makes irresponsible alarm system owners accountable •Allows for more equitable police coverage for all Renton residents•Frees support staff time for other tasksAGENDA ITEM #1. a)