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AGENDA
Utilities Committee Regular Meeting
3:30 PM - Thursday, September 14, 2017
Council Conference Room, 7th Floor, City Hall – 1055 S. Grady Way
1. SOLID WASTE UPDATE
a) Contract Implementation Graphs
1 2 3 4 5 6
Misses/1000 Collections 2.4 2.1 1.5 1.9 2.1 1.5
0.0
0.5
1.0
1.5
2.0
2.5
3.0
REPUBLIC SERVICES MISSED PICK UPS/1000 COLLECTIONS
AGENDA ITEM #1. a)
February March April May June July August
Call Volume 4045 7435 2907 5297 2541 3701 4200
0
1000
2000
3000
4000
5000
6000
7000
8000
REPUBLIC CALL CENTER
CALL VOLUME by MONTH
AGENDA ITEM #1. a)
February March April May June July August
Average Speed of Answer 5:26 6:40 5:53 5:48 3:23 5:00 2:29
0:00
1:12
2:24
3:36
4:48
6:00
7:12
REPUBLIC CALL CENTER
Average Speed of Answer (min:sec)AGENDA ITEM #1. a)