HomeMy WebLinkAboutContract CAG-14-038
Institutional Network Services
This Contract, number 02COR14, is made this a1 AGY p�' by and between King County,
Washington, with its principal place of business at 401 gln Avenue, Suite 600, Seattle, WA
(hereinafter"County") and City of Renton, with its principal place of business at 1055 S. Grady
Way, Renton, WA(hereinafter"Customer"), collectively the"Parties".
i. Preface
This Contract includes these terms and conditions and Attachments A through O.
ii. Recitals
WHEREAS, the County operates and maintains the Institutional Network (hereinafter 1-
Net"); and
WHEREAS, the County offers I-Net services to municipal, county, school, library and other
governmental, educational and non-profit agencies; and
WHEREAS, the Customer wants to purchase I-Net services as defined below; and
WHEREAS, the Customer agrees that it will use I-Net facilities and services solely for
educational, public access television channel, County and government communication purposes,
and not for any for-profit commercial purposes by itself or third parties; and
WHEREAS, the purpose of this Contract is to establish the contractual, service and support
responsibilities between the County and the Customer.
NOW, THEREFORE, in consideration of the payments, covenants, and obligations
contained herein, the Parties mutually agree as follows:
iii. Entire Agreement
This Contract contains all of the agreements of the Parties with respect to any matter covered or
mentioned in this Contract. No oral representations or other agreements have been made by the.,,,,,
Parties.
IN WITNESS, THEREOF, the Parties have executed this Contract.
AM.
KING COUNTY CITY OF RENTOIV
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Prin a e: ' r r. Print Name: Denis Law
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Signature* Signature: 1jJ•., `�q `
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Titl Title: Mayor
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Date: � Date:
Approved as to form By: City Attorney
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%l r OZ4\ Date:311 1,11Y
Attest: City Clerk: - Bonnie I . Walton
%01 TABLE OF CONTENTS *00
i. Preface.................................................................................................................................................... 1
ii. Recitals................................................................................................................................................... I
iii. Entire Agreement................................................................................................................................ 1
1. Definitions.............................................................................................................................................3
2. Use of the I-Net.....................................................................................................................................3
`
3. Term of Contract...:.............:.................................................................................................................
3
4. Notices........................................................:..........................................................................................3
5. Charges and Payment Procedures..........................................................................................................3
5.1 Invoiced Charges............................................................................................................................3
5.2 Installation and Monthly Fees.........................................................................................................3
5.3 Invoicing and Payment...................................................................................................................4
5.4 New Site Costs................................................................................................................................4
5.5 Services Activations and Changes..................................................................................................4
6. Reporting ..........................................4
7. Subcontracting.......................................................................................................................................5
8. Insurance................................................................................................................................................
9. Indemnification......................................................................................................................................5
9.1 Limitation of Liability ......•••••5
9.2 Risk of Loss....................................................................................................................................5
9.3 Warranty Disclaimer by the County...............................................................................................6
9.4 Customer Warranties......................................................................................................................6
9.5 Survival...........................................................................................................................................6
10. Contract Change Orders....................................................................................................................6
11. Force Majeure....................................................................................................................................6
12. Severability........................................................................................................................................7
13. Nondiscrimination.............................................................................................................................7
14. Termination.......................................................................................................................................8
15. Applicable Law and Forum...............................................................................................................8
15.1 Dispute Resolution..........................................................................................................................8
15.2 Mediation........................................................................................................................................8
16. Services to Be Provided by I-Net......................................................................................................8
16.1 Service Types..................................................................................................................................8
16.2 Redundant Front Door(RFD).........................................................................................................8
16.3 Demarcation Device.......................................................................................................................8
16.4 Network Infrastructure Upgrade and Migration.............................................................................9
17. Service Levels....................................................................................................................................9
18. Services Not Currently Provided by I-Net.........................................................................................9
19-' 'Service Requirements........................................................................................................................9
�.20: . , Security............................................................................................................................................ 10
2I'. N6nwziver of Breach....................................................................................................................... 10
2") " No•Tbird Party Agreement..............................................................................................................
23 ,* ..Taxes;................................................................................................................................................ 10
.Atvtchchent A;-5ites(s)Covered Thru 3/31/2017 ....................................................................................... 11
Attachment-It-I-Net Connectivity Change Request Form......................................................................... 12
Attachment C-Acceptable Use Policy........................................................................................................ 13
AttachmentD-Definitions.......................................................................................................................... 15
AttachmentE-Key Persons.........................................................................................................................20
AttachmentF-Termination.........................................................................................................................21
Attachment G-Service Offerings Thru 3/31/2017......................................................................................22
AttachmentH-Service Levels.....................................................................................................................27
AttachmentI-IPV4 Addresses...................................................................................................................30
Attachment J-Evidence of Insurance Coverage.........................................................................................31
AttachmentK-I-Net Rate Card..................................................................................................................32
Attachment L-Customer Network Topology.............................................................................................33
Attachment M-Customer Access to I-Net SharePoint Site........................................................................34
Attachment N-Data Center Services Rate Card.........................................................................................35
Attachment.0-Colocation Agreement........................................................................................................36
1. Definitions %Noe
Words and terms Shall be given their ordinary and usual meanings. Where used in the Contract
documents, the words and terms contained in Attachment D-Definitions Shall have the meanings
indicated therein. The meanings Shall be applicable to the singular, plural, masculine, feminine and
neuter of the words and terms.
2. Use of the I-Net
The I-Net services provided under this Contract are for the exclusive use of the Customer at the
authorized Sites. Use of[-Net services by organizations other than those listed in Attachment A -
Site(s) Covered must be approved in advance in writing by the County. Allowing any other Site or
agency to connect to or use I-Net services is a material breach of this Contract and may be cause
to terminate service in whole or in part.
Customers may use the I-Net solely for educational, public access television channel and County
and government communication purposes and not for any for-profit commercial purposes.
Contrary use could result in the County losing the right to use most of the fibers that make up
the I-Net. Customer covenants that it will comply with this requirement, and will monitor and
regulate the traffic content it transports on the network to ensure its compliance with this
requirement. This requirement does not prevent the Customer from collecting fees from Users to
pay the direct costs of providing non-commercial services, such as fees for video class instruction
or charges to recover the cost of special use equipment. See also,Attachment C—Acceptable Use
Policy.
The Customer agrees that it Shall not resell any of the services provided under this Contract and
Shall comply with Attachment C—Acceptable Use Policy.
3. Term of Contract
This Contract is effective upon execution by both Parties for a term of three (3) years, subject to:
(a)the terms and conditions of the County's franchise agreements with Comcast, WAVE, and any
other franchisees and related I-Net lease agreements and obligations, as amended or renewed,
and (b) the Parties termination rights under Attachment F. Thereafter, this Contract may be
renewed upon execution of an amendment that may include a revised Attachment A, Attachment
G, Attachment H, Attachment K and/or Attachment N for additional three (3) year terms.
4. Notices
Any notice provided by one Party to the other Party under Attachment F— Termination Shall be in
writing and sent by certified or registered mail, return receipt requested. All other notice Shall be
in writing but may be provided by email. The effective date of a notice is the date on which one
Party receives the notice from the other Party. If to the County, notice under Attachment F Shall
be sent to the I-Net Business Manager as identified in Attachment E. If to the Customer, notice
under Attachment F Shall be sent to the Primary contact as identified in Attachment E. For all
other matters, notice shall be sent to the Key Person(s) as specified in Attachment E.
5. Charges and Payment Procedures
5.1 Invoiced Charges
A service cost summary applicable to the Contract is provided in Attachment A— Sites(s)
Covered. I-Net charges will begin on the Date of Activation.
5.2 Installation and Monthly Fees
A table indicating Customer Sites, services and costs as provided by this Contract is shown
in Attachment A— Sites(s) Covered. The County reserves the right to review and amend
pricing at the end of each term of this Contract.
City of Renton 3 of 36 CONTRACT NO. 02COR14
5.3 Invoicing and Payment
Charges will be invoiced monthly (12 invoice periods per year).
Payment is due within thirty (30) Days of receipt of invoice. Thereafter, interest will be
charged as allowable by law but in no event Shall be more than one (1) percent per Month
on the balance due.
5.4 New Site Costs
Additional Sites may be added during the term of this Contract upon execution of an
amendment to this Contract which will include a revised Attachment A - Site(s) Covered.
Upon request, the County will prepare a written estimate of the costs necessary to design,
prepare, install and connect the new Site to the I-Net, and the service fees. To request an
additional site, the Customer must complete Attachment B—I-Net Connectivity Change
Request Form.
5.5 Services Activations and Changes
Services will not be activated until the Customer completes and the County approves
Attachment B—1-Net Connectivity Change Request Form.
5.5.1 Service Changes
A Service Change is defined as one that requires I-Net configuration changes,
equipment moves or add-ons. Additional charges may occur based on Attachment
K—I-Net Rate Card.
All Service Change requests Shall be in writing from the Customer using
Attachment B—I-Net Connectivity Change Request Form. A service ticket will be
generated and evaluated to assess engineering issues and determine whether the
Service Change is a no-cost change or an additional cost change. Additional cost
changes must be approved in writing by the Customer and the cost will be added to
the Customer's invoice in the next billing cycle. The County will typically implement
the requested change in service within ten (10) Days after receiving an I-Net
Connectivity Change Request Form.
5.5.2 Customer Network Architecture Changes
The Customer Shall provide a minimum of sixty(60) Days'written notification for all
requests for design or architecture changes to the Customer's network using
Attachment B—I-Net Connectivity Change Request Form. The County will review
the request and evaluate for compatibility with I-Net equipment and services. If the
architecture change is complex in nature, the County may request additional time to
perform its review. If an architecture change is made to the Customer's topology
without consultation with the County, the County will have the right to request the
topology revert to the original design, assess new fees based on the new topology,
or the County may terminate service per Attachment F— Termination.
5.5.3 No-Cost Changes
Bandwidth Services (Transport and Internet) include one no-cost Service Change
per Site, per year as part of this Contract price.
6. Reporting
The I-Net Network Operations Center will actively monitor the state of the network(e.g., alarms
and errors, Bandwidth utilization, and availability). Reports on the Customer's service will be
used as part of the annual Contract review.
City of Renton 4 of 36 CONTRACT NO. 02COR14
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7. Subcontracting
The County may subcontract for some or all of the services covered by this Contract.
8. Insurance
During the term of the Contract both Parties Shall maintain Commercial General Liability
Insurance with limits of not less than $1 million combined single limit per occurrence, $2 million
aggregate. Such coverage shall include Stop Gap/Employers Liability coverage in the amount of
$ 1,000,000. The above policies Shall cover or be endorsed to cover the other Party, its officers,
officials, employees and agents as an additional insured to include but not be limited to ongoing
operations and products-completed operations. If either Party is a municipal corporation or an
agency of the state of Washington and is self-insured or a member of the Washington Cities
Insurance Corporation for any of the above insurance requirements, a certificate of self-insurance
or a letter of coverage Shall be attached hereto as Attachment J—Evidence of Insurance
Coverage and be incorporated by reference and Shall constitute compliance with this section. By
requiring such minimum insurance, neither Party Shall be deemed or construed to have assessed
the risks that may be applicable to the other Party under this Contract. Each Party Shall assess
its own risks and, if it deems appropriate and/or prudent, maintain greater limits and/or broader
coverage.
9. Indemnification
Each Party Shall protect, defend, indemnify, and save harmless the other Party, its officers,
officials, employees, and agents from and against any and all costs, claims,judgments, and/or
awards of damages, for injuries to persons and/or damage to tangible property, arising out of or in
any way resulting from each Party's own negligent acts or omissions associated with the I-Net
services provided by the Contract to the extent each Party is liable for such acts or omissions. .
Each party agrees that its obligations under this provision extend to any claim, demand, and/or
cause of action brought by or on behalf of any of its employees, or agents. The foregoing
indemnity is specifically and expressly intended to constitute a waiver of each party's immunity
under Washington's Industrial Insurance act, RCW Title 51, as respects the other party only, and
only to the extent necessary to provide the indemnified party with a full and complete indemnity of
claims made by the indemnitor's employees. The parties acknowledge that these provisions were
specifically negotiated and agreed upon by them. In the event the indemnified Party incurs any
costs including attorney fees to enforce the provisions of this paragraph, all such costs and fees
Shall be recoverable from the indemnitor.
9.1 Limitation of Liability
Limitation of Liability and Damages: Exclusion of Damages. Notwithstanding the above
paragraph in Section 9, all liability, claims, loss or damage arising out of Customer's use of
INET or any other goods or services provided under this Contract is at the sole risk of the
Customer and its Users. IN NO EVENT WILL COUNTY BE LIABLE HEREUNDER FOR
ANY INCIDENTAL, INDIRECT, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY
DAMAGES, LOST PROFITS, LOST SALES OR ANTICIPATED ORDERS, OR DAMAGES
FOR LOSS OF GOODWILL, LOSS of DATA, EVEN IF COUNTY WAS INFORMED OR
KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES OR
LOSS. County's sole liability for damages will be limited to direct damages in the amount of
One Hundred Dollars ($100).
9.2 Risk of Loss
Customer and Users Shall be responsible for loss of or damage to all equipment provided to
the Customer under the terms of this Contract however caused.
City of Renton 5 of 36 CONTRACT NO. 02COR14
9.3 Warranty Disclaimer by the County
EXCEPT AS PROVIDED IN ATTACHMENT H— SERVICE LEVELS, INET OR ANY OTHER
GOODS OR SERVICES PROVIDED UNDER THIS CONTRACT IS PROVIDED BY
COUNTY"AS IS"WITHOUT ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND,
SUPPORT, OR UPDATES OR REPRESENTATIONS WHATSOEVER. CUSTOMER
ACKNOWLEDGES THAT IT IS NOT RELYING ON ANY WARRANTIES OR
REPRESENTATIONS MADE BY THE COUNTY IN ENTERING INTO THIS CONTRACT.
ALL WARRANTIES AND REPRESENTATIONS, WHETHER EXPRESS, IMPLIED.
STATUTORY, OR OTHERWISE REGARDING THE SERVICES OR GOODS, INCLUDING
WITHOUT LIMITATION THE CONDITION, QUALITY, FUNCTIONALITY, PERFORMANCE
OR FREEDOM FROM ERROR OF THE INET SERVICES OR ANY OTHER GOODS OR
SERVICES PROVIDED UNDER THIS CONTRACT, INCLUDING MERCHANTABILITY,
NON-INFRINGEMENT, AND FITNESS FOR ANY PARTICULAR PURPOSE ARE
EXPRESSLY EXCLUDED AND DISCLAIMED. THE COUNTY MAKES NO
REPRESENTATIONS OR WARRANTIES THAT THE I-NET SERVICE OR ANY OTHER
GOODS OR SERVICES PROVIDED UNDER THIS CONTRACT WILL BE
UNINTERRUPTED, FREE OF HARMFUL COMPONENTS, OR THAT ANY MATERIALS,
INCLUDING YOUR MATERIALS OR THE THIRD PARTY MATERIALS, WILL BE SECURE
OR NOT OTHERWISE BE LOST OR DAMAGED.
9.4 Customer Warranties
9.4.1 Customer warrants and represents that Customer and Customer's User's
(including any use by employees and personnel of Customer) use of the INET
Service or any other goods or services provided under this Contract will be in
compliance with all applicable laws, rules and regulations.
9.4.2 Customer warrants and represents that(a) it or Customer's licensors own all
right, title, and interest in and to your materials; (b) Customer's materials (including
the use, development, design, production of your materials) or the combination of
Customer's materials with other applications, content or processes, do not and will
not violate any applicable laws or infringe or misappropriate any third-party rights;
and (c) Customer's use of the INET service or any other goods or services provided
under this Contract will not cause harm to any other customers of the County's INET
service or any other goods or services provided under this Contract by the County.
9.5 Survival
The provisions of this section Shall survive the expiration or termination of this Contract with
respect to any event occurring prior to expiration or termination.
10. Contract Change Orders
Either Party may request changes to this Contract. Proposed changes which are mutually agreed
upon Shall be incorporated by written amendment to this Contract. If any Contract Change Order
causes an increase or decrease in the price (fees) for, or the time required for, performance of
any part of the services under this Contract, the Parties Shall agree to an equitable adjustment in
the Contract price, the delivery schedule, or both. The County Shall be responsible for preparing
all County-required documents associated with modifying the Contract to include the agreed upon
Contract Change Order. No written request, oral order, or conduct by the County will constitute a
binding Contract Change Order unless confirmed in writing by the Parties.
11. Force Majeure
The term"force majeure" means: (a) an event that is unforeseeable at the time of Contract
execution, (b)that is not within a Party's reasonable control, and (c)that causes an inability to
perform or comply, in whole or in part, with any obligation or condition of this Contract. Upon giving
prompt notice and full particulars to the other Party, such obligation or condition Shall be suspended
City of Renton 6 of 36 CONTRACT NO. 02COR14
but only for the time and to*?Re extent necessary to restore normal operations. So long as (a)-(c)
are satisfied, a force majeure event may include, without limitation, acts of nature, acts of civil or
military authorities, terrorism, fire, strikes and other industrial, civil or public disturbances, epidemic
and quarantine.
12. Severability
Whenever possible, each provision of this Contract will be interpreted to be effective and valid
under applicable law. If any provision is found to be invalid, illegal or unenforceable, then such
provision or portion thereof Will be modified to the extent necessary to render it legal, valid and
enforceable and have the intent and economic effect as close as possible to the invalid, illegal
and unenforceable provision. If it is not possible to modify the provision to render it legal, valid
and enforceable, then the provision will be severed from the rest of this Contract and ignored.
The invalidity, illegality or unenforceability of any provision will not affect the validity, legality or
enforceability of any other provision of this Contract, which will remain valid and binding.
13. Nondiscrimination
13.1 The Customer must comply with all applicable local, state and federal laws and
regulations prohibiting discrimination, including without limitation, laws and regulations
prohibiting discrimination in the provision of services or employment under this Contract. These
laws include, but are not limited to, Titles VI and VII of the Civil Rights Act of 1964, as amended,
the American with Disabilities Act, and the Restoration Act of 1987, Compliance with Section
504 of the Rehabilitation Act of 1973, as amended (Section 504)and the American with
Disabilities Act of 1990, as amended (ADA), Chapter 49.60 of the Revised Code of Washington,
as amended, and Chapters 12.16 and 12.18 of the King County Code, as amended. If the
Customer engages in unfair employment practices as defined in King County Code Chapter
12.18, as amended, the remedies set forth in that Chapter, as amended, Shall apply.
13. 2 The Customer is specifically prohibited from discriminating or taking any retaliatory
action against a person because of that person's exercise of any right s\he may have under
federal, state, or local law, nor may the Customer require a person to waive such rights as a
condition of receiving service.
13. 3 The Customer is specifically prohibited from denying access or levying different rates
and charges on any individual or group because of the income of the residents of the local area
in which such group resides.
13. 4 To the extent the County may enforce such a requirement; the Customer is specifically
prohibited from discriminating in its rates or charges or from granting undue preferences to any
individual or group.
13. 5 During the performance of this Contract, neither the Customer nor any party
subcontracting under the authority of this Contract Shall discriminate on the basis of age,
ancestry, creed, color, marital status, national origin, race, religion, sex, sexual orientation, or
presence of any mental, physical or sensory handicap against any employee or applicant for
employment, unless based on a bona fide occupational qualification, or in the administration or
delivery of services or any other benefit under this Contract.
13. 6 During the term of this Contract, the Customer Shall not create barriers to open and
fair opportunities to participate in the use of these services and Shall not discriminate against
any person on the basis of race, color, creed, religion, sex, age, nationality, marital status,
sexual orientation or the presence of any mental or physical disability in an otherwise
qualified disabled person.
13. 7 Any violation of the mandatory requirements of the provisions of this section Shall be
a material breach of Contract for which the Customer may be subject to damages and
sanctions provided for by Contract and by applicable law.
City of Renton 7 of 36 CONTRACT NO. 02COR14
14. Termination
This Contract may be terminated only in accordance with the provisions of Attachment F—
Termination.
15. Applicable Law and Forum
This Contract Shall be governed by and construed according to the laws of the State of
Washington. Any suit arising between the Parties Shall be brought in King County Superior Court,
which shall have sole and exclusive jurisdiction and venue.
15.1 Dispute Resolution
15.1.1. Disputes. In the event that a dispute arises between the Parties which
cannot be resolved in the normal course, the following dispute resolution procedures
Shall be followed as a condition precedent to litigation:
15.1.1.1 If a dispute arises, then (i)within ten (10) business days of a written
request by either Party, County's I-Net Business Manager and Customer's Primary
Contact Shall meet and resolve the issue; if these Parties cannot resolve the issue
within ten (10) business days of the meeting, then (ii)the issue Shall be submitted
to each Party's designated information technology manager; if these Parties cannot
resolve the issue within fifteen (15) business days of submission to them, then (iii)
the issue Shall be submitted for resolution to the King County Chief Information
Officer and Customer's Chief Information Officer or equivalent.
15.2 Mediation
If a dispute arises between the Parties that is not resolved through the procedure in Section
15.1, the Parties may, upon mutual agreement, seek to resolve the dispute by mediation or
other agreed form of alternative dispute resolution.
16. Services to Be Provided by I-Net
The specific services applicable to this Contract are listed in Attachment A— Site(s) Covered. The
Parties Shall conduct an annual joint review to determine if the services provided meet the
Customer's needs, and whether modifications or changes in service levels should be made. The
services Shall be selected from the service list contained in Attachment G— Service Offerings.
16.1 Service Types
-Net services provided by the County include Internet Bandwidth, Transport Bandwidth, and
engineering services. Internet Bandwidth and Transport Bandwidth are provided across I-
Net fiber. Other available I-Net fiber shall not be used by the Customer without written
approval from I-Net management.
16.2 Redundant Front Door (RFD)
[-Net has a Redundant Front Door(RFD)that is the interconnection point between I-Net
customers, the upstream Internet Service Providers and is the peering point for local transit
peering agreements.
16.3 Demarcation Device
The Demarcation Device for each of the Customer Sites subject to this Contract is defined
and listed in Attachment A - Site(s) Covered.
The County Will provide equipment specifications required for connectivity including
equipment that meets the County's requirements. Installing specified equipment helps
ensure ease of maintenance and customer support. Equipment chosen by the Customer
that meets the provided specifications may be acceptable.
City of Renton 8 of 36 CONTRACT NO. 02COR14
16.4 Network Infrastructure Upgrade and Migration
Network Infrastructure Upgrade and Migration refers to projects that provide for the
modification of I-Net network equipment to take advantage of new technologies or
architecture that is not the result of an emergency or standard maintenance
upgrade. Network Infrastructure Upgrade and Migration activities may occur outside of the
regularly scheduled maintenance.
Planned Network Infrastructure Upgrade and Migration notice will be given to the Customer
when such changes affect the Customer. If notification is applicable, the County will notify
the Customer in accordance with Attachment E—Key Persons at least thirty(30) business
days in advance. The County will endeavor to notify the Customer of the: project scope;
new network deployment and architecture; benefits; migration plans; and provide County
contacts that are not already identified in Attachment E—Key Persons, if applicable.
The County may, at its option, set a migration schedule and require Customer migration by a
specified date. The County will work jointly with the Customer to set mutually agreeable
migration dates based on the migration schedule.
17. Service Levels
Service levels and corresponding prices Shall be provided in accordance with Attachment -
Site(s) Covered and Attachment H— Service Levels. Procedures for reporting and handling
problems are also contained in this Attachment H— Service Levels.
18. Services Not Currently Provided by I-Net
The following services are not covered by this Contract:
• Application development or support.
• Customer LAN or desktop support services.
• Technical support for Users not named in Attachment E-Key Persons.
• Other non-transport Customer network design or support on the Customer side of the I-
Net Demarcation Point.
• VolP services.
• 1 Pv6.
• Dark fiber.
• I-Net controlled fiber.
19. Service Requirements
The Customer agrees it Will complete the items listed below throughout the Contract at no cost to
the County. Failure to do so Shall be grounds for and may result in the termination of I-Net
service or delay in the County's installation of I-Net services.
19.1 Provide the County with any contact person changes within five (5) Days of the
change. Failure to keep the Contact information current may result in delays in processing
of service requests.
19.2 Provide County with timely access to the Site(s).
City of Renton 9 of 36 CONTRACT NO. 02COR14
19.3 Provide, at no cost to the County, sufficient rack or wall space, and sufficient cooling
to maintain a temperature no greater than 80 degrees Fahrenheit.
19.4 Keep the area around the I-Net equipment dry, clean, and free of obstructions to
facilitate airflow and protect the equipment investment.
19.5 Notify County within 24 hours of any damage or other apparent problems with the
equipment or fibers.
19.6 Keep the I-Net equipment in the place where the County has installed it, and not
move, alter or use the equipment in any way without the written permission of the County.
19.7 Use only port Al on the Demarcation Device provided by I-Net unless [-Net
management has provided written consent to use additional ports on the Demarcation
Device.
19.8 Provide Ethernet cables to the Demarcation Device.
19.9 Process reimbursement with USAC (Spin#143015282).
20. Security
The County requires the installation of physical security measures to protect the fiber connections
and equipment provided by the County as a condition of starting or continuing to receive I-Net
Service and may change those requirements from time to time.
Physical security of the I-Net racks, cabinets and fibers located at the Customer's Site(s) is the
responsibility of the Customer. The Customer Shall ensure that all I-Net equipment is protected
from unintended physical access through the use of locked rooms and/or cabinets. The Customer
is responsible for securing its computer resources attached to the I-Net against all unauthorized
access or use.
King County reserves the right to inspect the physical security measures at the Customer's
Site(s) at any time with two (2) business days' notice to the Customer. Failure to remediate
findings of such an inspection within seven (7) business days from written notice may result in
suspension of I-Net connectivity until compliance is achieved.
21. Nonwaiver of Breach
No action or failure to act by either Party shall constitute a waiver of any right or duty afforded to
the other under this Contract; nor shall any such action or failure to act by either Party constitute
an approval of or acquiescence in any breach, except as may be specifically stated by the non-
breaching party in writing.
22. No Third Party Agreement
This Contract is not intended, nor shall it be construed to create a contractual relationship of any
kind between any persons or entities other than the County and Customer.
23. Taxes
The Customer shall maintain and be liable for payment of all applicable taxes, fees, licenses
permits and costs as may be required by applicable federal, State or local laws and regulations
as may be required to provide the work under this Contract.
City of Renton 10 of 36 CONTRACT NO. 02COR14
Attachment A — Sites(s) Covered Thru 3/31/2017
All Site and contact data will be maintained by [-Net Operations. Customer Shall report changes
in contact personnel or location data to I-Net management. The Contracted Site Services &
Monthly Fees table below identifies Service Type and Bandwidth (Svc Type & BW), Site ID
(number), Site Name, Site Address, City, Site Contact, CPE Device, Hub, Demarcation Point, and
monthly cost for each Site covered under this Contract. I-Net owns all CPE devices installed at
Customer Sites. See Attachment G— Service Offerings for a description of service offerings.
I-Net fiber is reserved for I-Net use only,to support delivery of I-Net services to the Sites
specified below.
Service Offering Summary
1. Internet Bandwidth(IB) 2. Transport Bandwidth B
3. Support Services-Platinum, Gold, Silver, 4. T1 Connection (T1)
Bronze
5. Additional Internet Bandwidth AIB 6. Additional Transport Bandwidth ATB
7. Additional IPV4 Addresses AIP 8. Professional Services:
9. Data Center Services(See Attachment O) Network Engineering Service(NES)
Solution Architecture(SA)
Project Management Service(PMS)
Support Surcharge SS
Contracted Site Services & Monthly Fees
Demarcation Svc Site ID Site Name Site Address City Site CPE
Type& Contact .- Point Fee
BW
IB 100 2027 Renton City Hall 1055 S.Grady Way Renton Ronald Kent Vista]-net Switch $930.00
Hansen
IP—2 2027 Renton City Hall 1055 S.Grady Way Renton $128.00
blocks
Platinum 027 Renton City Hall 1055 S.Grady Way Renton $0.00"
Support
`grandfathered rate TOTAL Monthly Fees: 1058.00
Installation Costs Non-Recurrin
Contract No.
02COR14
*Provision Fees Per Site $
Additional Site Provisioning Cost(s) Per Site
Site Visit Required
Additional Services—No Site Visit Required $ 150 per hour
Total Non-Recurring Costs $N/A
* Provision Fees include$1,500 for ADVA FSP150CC 206V (1Gig) Hardware and
$400 for Provisioning Services. A quote for a FSP150CC XG210 (IOGig) hardware
is available by request.
City of Renton 11 of 36 CONTRACT NO. 02COR14
41W
Attachment B — I-Net Connectivity Change Request Form
Service Change and Architecture Change Requests must be approved by the Customer's
Primary or Technical Contact and will be implemented per the terms of the Customer's
Contract with I-Net.
Date
Requestor Contact Information
Requestor Name
Requestor E-Mail
Requestor Phone
Organization Customer Information
Organization Name
Primary Contact E-Mail
Technical Contact E-Mail
Duration of Change
❑ Permanent
❑ Temporary - Ending Date
Description (identify services to be changed)
Sites (identify sites that will be affected by this Service Change request)
Type Site 1D Site Name Address
Select
Select
Select
Select
For Co nty use only:
Ticket#-LD'/MCM
Assigned En ineer
❑Billable ❑No-Cost Change Request
City of Renton 12 of 36 CONTRACT NO. 02COR14
Attachment C - A eptable Use Policy
❖ IMPORTANT: The County's franchise agreement and I-Net lease agreement with
Comcast as amended or renewed, and franchise agreement with WAVE prohibit
the County from building or running a cable television network or any commercial
for-profit endeavor over the fiber optic cable. Customer acknowledges and agrees
that the restrictions in the franchise agreement and lease agreement flow down
and apply to the Customer.
This Acceptable Use Policy ("Policy") sets forth applicable requirements for the responsible use of
the I-Net.
In General.
I-Net must be used solely for lawful and intended purposes. No one Shall use or aid anyone else
in using the I-Net to transmit, distribute or store material: (1) in violation of any applicable law or
regulation, including export or encryption laws or regulations, or this Policy; or(2) that may
expose the County to criminal or civil liability. Customers and Users are further prohibited from
assisting any other person in violating any part of this Policy. Any Customer or User the County
determines has violated any part of this Policy may be subject to a temporary or permanent
suspension of service, including, if the County deems it necessary, immediate suspension or
termination of such Customer's or User's service without notice. The County may temporarily
suspend the Customer or User without notice if the County deems such action is required for the
County to comply with its franchise, lease or applicable laws. The County may take such further
action as it deems appropriate under the circumstances to eliminate or preclude repeat violations.
The Customer will protect, defend and indemnify the County from any liability whatsoever arising
out of any violation of the acceptable use of the I-Net and the County Shall not be liable for any
damages of any nature suffered by any Customer, User, or any third party.
Responsibility for Content.
The County takes no responsibility for any material created or accessible on or through the I-Net.
No User or Customer should hold an expectation of privacy with respect to any matter transmitted
over or by the I-Net. By entering into this Contract with King County, Customer acknowledges
and accepts the absence of privacy in transmitting or using the I-Net. The County may monitor
the I-Net traffic for maintenance or repair or to determine usage of the I-Net. The County does not
plan to exercise any editorial control over material transmitted over or by the I-Net, but reserves
the right to do so consistent with applicable laws. If the County becomes aware that any material
may violate this Policy, the County reserves the right to block access to such material and to
suspend or terminate any User or Customer creating, storing or disseminating such material. The
County further reserves the right to cooperate with cable system representatives, legal authorities
and third parties in the investigation of alleged wrongdoing, including disclosing the identity of any
User or Customer.
Impermissible Content.
Customers and Users Shall not use I-Net to transmit or distribute material not permitted under the
County's franchise contracts, permits, or other contracts with or grants to cable television or
communications companies. Customers and Users Shall not use I-Net to transmit or distribute
unlawful material or information containing fraudulent material, or to make any offer containing
unlawful, false, deceptive, or misleading statements, claims, or representations. In addition,
Customers and Users are prohibited from submitting any unlawful, false or inaccurate information
regarding I-Net's use to the County or any other Person.
Customers and Users Shall not use I-Net to transmit, distribute or store material that is unlawful,
including but not limited to, material that is indecent, obscene, pornographic defamatory, libelous,
or not Constitutionally protected. The Parties agree that law enforcement may intentionally
receive and store information or materials that may be indecent, obscene, pornographic,
defamatory or libelous. Such use by law enforcement as part of its law enforcement activities
City of Renton 13 of 36 CONTRACT NO. 02COR14
Shall not be considered a violation of this Policy. Customers and Userhall not use material in
any unlawful manner that would infringe, violate, dilute or misappropriate any person's protection
under privacy, publicity, or other personal rights or intellectual property rights, including but not
limited to, copyrights and laws protecting patents, trademarks, trade secrets or other proprietary
information. The use of a domain name in connection with any of the I-Net services Shall not
violate the trademark, service mark, or similar rights of any third party.
Customers and Users Shall not Use I-Net to transmit, distribute or store material that contains a
virus, worm, Trojan horse, or other component harmful to the I-Net, to any other network or
equipment, or to other Customers or Users.
Third Party Rules; Usenet.
Customers and Users may have access through I-Net to search engines, subscription Web
services, chat areas, bulletin boards, Web pages, Usenet, or other services that promulgate rules,
guidelines or contracts to govern their use. Users must adhere to any such rules, guidelines, or
contracts. Users who post messages to Usenet news groups are responsible for becoming
familiar with any written charter or FAQ governing use of such news groups and complying
therewith.
System and Network Security.
Customers and Users Shall not use I-Net to violate or attempt to violate the security of any
person or network, including, without limitation, (a) accessing data not intended for such
Customer or User or logging into a server or account which such Customer or User is not
authorized to access, (b) impersonating County personnel, (c) attempting to probe, scan or test
the vulnerability of a system or network or to breach security or authentication measures without
proper authorization, (d) attempting to interfere with, disrupt or disable service to any User, host
or network, including, without limitation, via means of overloading, "flooding", "mailbombing",
"denial of service" attacks or"crashing", (e)forging any TCP/IP packet header or any part of the
header information in any e-mail or news group posting, (f) taking any action in order to obtain
services to which such User is not entitled, or(g) attempting to utilize another Customer's or
User's account name or persona without that person's authorization. Customers and Users are
also prohibited from attempting any action designed to circumvent or alter any method of
measuring or billing for I-Net services. Security violations may result in civil or criminal liability.
The County will investigate occurrences which may include such violations and may involve, and
cooperate with, law enforcement authorities in prosecuting Customers and Users who are
involved in such violations.
Modification.
The County reserves the right to modify this Policy in its discretion at any time. Such
modifications will be effective when the Customer receives notice from the County.
City of Renton 14 of 36 CONTRACT NO. 02COR14
Attachment D - Definitions
Acceptable Use Policy or AUP
The rules for use of the I-Net set forth in Attachment C—Acceptable Use Policy.
Availability
The ability of the user network equipment to connect to I-Net Demarcation Devices for the
purpose of receiving or transmitting data, voice and video. If the user network equipment cannot
access the I-Net Demarcation Devices, it is said to be unavailable.
Bandwidth
The amount of digital data that can be carried or is moved from one place to another in a given
time.
Bps or Bits per second
A unit of information used, for example, to quantify computer memory or storage capacity.
CIR
Committed Information Rate for the management tunnel. Minimum setting is 0 bps; maximum
setting is network port Bandwidth.
Circuit
A methodology of implementing a telecommunication network in which two network nodes
establish a dedicated communications channel (circuit)through the network before the nodes
may communicate.
Customer or Customer Agency
A municipality, school district, college or other governmental or non-profit agency that is a
participant in the King County Institutional Network. See Attachment A- Site(s) Covered for the
specific Site locations included in this Contract.
Customer Premise Equipment or CPE
The Demarcation Device at the Customer's site with ports for connecting Customer fiber.
Dark Fiber
An optical fiber strand not coupled to an optical light source.
Date of Activation
The date when I-Net services are available for Customer use.
Day
Calendar day unless otherwise specified.
Demarcation Device
The network interface equipment that serves as the Demarcation Point between I-Net and the
Customer's premises wiring or equipment.
Demarcation Point
The point of interconnection between the County's I-Net fibers, cables, or Hardware and the
Customer's fibers, cables, or Hardware.
Dense Wavelength Division Multiplexing or DWDM
Technology that puts data from different sources together on an optical fiber, with each signal
carried at the same time on its own separate light wavelength.
Domain Name Services or DNS
Services which convert domain names into IPV4 addresses.
City of Renton 15 of 36 CONTRACT NO. 02COR14
Downtime
Refers to periods when the I-Net network is unavailable.
EIR
Excess Information Rate for the management tunnel. Minimum setting is 0 bps; maximum is
Network Port bandwidth.
Fee Basis
A service is provided on a Fee Basis if there is a charge,whether in money, in-kind service, or
otherwise, to those using the service or application.
Fiber Optic Cable
A cable installed by I-Net or for I-Net that is composed of strands of glass fiber, each strand which
is designed to conduct signals of modulated light(optical signals)from one end to the other.
Fiber Strand or Strand of Fiber
A thin transparent fiber of glass enclosed by a material of a lower index of refraction that reflects
light throughout its length by internal reflections.
Gbps or Gigabit per second
One billion bits per second. A unit of information used, for example, to quantify computer
memory or storage capacity.
Hardware
The actual physical computing machinery, including the hardware, software, and firmware. An
integrated access device is an example of Hardware.
Holiday
The following ten (10) days are designated as official County holidays: January 1 (New Year's
Day), third Monday in January (Martin Luther King Jr. Day), third Monday in February(President's
Day), last Monday in May(Memorial Day), July 4 (Independence Day), first Monday in September
(Labor Day), November 11 (Veteran's Day), Thanksgiving and the day after, December 25
(Christmas Day). For holidays falling on a Saturday, the holiday will be observed the Friday
before. For holidays falling on a Sunday, the holiday will be observed the Monday after.
Hub
A physical location, outside of Customer premises, where [-Net network equipment is installed.
Normally used for the core network or interconnection purposes.
Intergovernmental Network or IGN
Provides connectivity among state agencies, counties, and local government entities.
I-Net
The King County Institutional Network, a fiber optic-based transport network shared by municipal,
county, school, library and other governmental, educational and non-profit agencies for the
purpose of supporting voice, video and data communication among the participants and with the
Internet.
Internet
A global system of interconnected computer networks that use the standard Internet protocol
suite (TCP 11P)to serve billions of users worldwide. It is a network of networks that consists of
millions of private, public, academic, business, and government networks, of local to global
scope, that are linked by a broad array of electronic, wireless and optical networking
technologies.
Internet Service Provider or ISP
An organization that provides access to the Internet. Access ISPs directly connect clients to the
Internet using copper wires, wireless or fiber-optic connections.
City of Renton 16 of 36 CONTRACT NO. 02COR14
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IPV4
Internet Protocol version 4 (IPv4) is the fourth version in the development of the Internet Protocol
(IP) and the first version of the protocol to be widely deployed. Together with IPv6, it is at the core
of standards-based internetworking methods of the Internet. IPv4 is still used to route most traffic
across the Internet.
IPV6
Internet Protocol version 6 (IPv6) is the latest revision of the Internet Protocol (IP), the
communications protocol that routes traffic across the Internet. It is intended to replace IPv4,
which still carries the vast majority of Internet traffic.
Kbps or Kilobit per second
One thousand bits per second. A unit of information used, for example, to quantify computer
memory or storage capacity.
King County
King County, Washington. A political subdivision of the State of Washington.
King County Information Technology or KCIT
A department within the Executive branch of King County government.
Local Area Network or LAN
A network designed to move data between stations within a campus.
Mbps or Megabit per second
One million bits per second. A unit of information used, for example, to quantify computer memory
or storage capacity.
Metro Optical Ethernet or MOE
A highly scalable, high capacity, Ethernet network operating a combination of traditional Layer 2
and/or Layer 3 switches interconnected through optical fiber. The latest platforms provide
extensive capacity improvements in fiber asset usage allowing newer advanced services to be
deployed over existing fiber infrastructures providing extensive value to fiber owners and their
customers.
Multimode Fiber Optic Cable or MMF
Fiber optic cable in which the signal or light propagates in multiple modes or paths. Since these
paths may have varying lengths, a transmitted pulse of light may be received at different times
and smeared to the point that pulses may interfere with surrounding pulses. This may cause the
signal to be difficult or impossible to receive. This pulse dispersion sometimes limits the distance
over which a MMF link can operate.
Month
The period commencing on the first calendar day of a calendar month and ending on and including
the last day of that calendar month.
Network Design
A computer network diagram is a schematic depicting the nodes and connections among nodes
in a computer network or, more generally, any telecommunications network.
Network Latency
The time measured for data to transmit across the I-Net network. Network Latency is measured
round-trip: the one-way latency from source to destination plus the one-way latency from the
destination back to the source. Ping is used to measure round-trip latency.
Network Management System or NMS
A system of Hardware and Software that is used to monitor, control and manage the County's I-
Net network. A NMS may manage one or more other Network Management Systems.
City of Renton 17 of 36 CONTRACT NO. 02COR14
Network Topology
The arrangement of the various elements(links, nodes, etc.)of a computer or biological network.
Essentially, it is the topological structure of a network, and may be depicted physically or logically.
Network Operations Center or NOC
The logistical grouping of King County resources providing first tier monitoring and response to I-
Net Customer requests.
NNI
ADVA's network interface for connection to service provider network equipment.
Peering
A voluntary interconnection of administratively separate Internet networks for the purpose of
exchanging traffic between the customers of each network.
Provider
King County Institutional Network(I-Net), as managed and operated by King County I-Net
Operations.
Quality of Service or QoS
Defined on an end-to-end basis in terms of the following attributes of the end-to-end connection:
Cell Loss Ratio
Cell Transfer Delay
Cell Delay Variation
Rate Card
The list of prices for I-Net services set forth in Attachment K, as may be amended.
Redundant Front Door or RFD
A network exchange facility that is highly redundant, where the I-Net customers connect to the I-
Net infrastructure in order to get to the Internet and inter-government networks.
Router
A physical device that is capable of forwarding packets based on network layer information and
that also participates in running one or more network layer routing protocols.
Shall or Will
Whenever used to stipulate anything, Shall or Will means that the action or inaction is mandatory by
either the Customer or the County, as applicable, and means that the Customer or the County, as
applicable, has thereby entered into a covenant with the other Party to do or perform the same.
Single Mode Fiber
Fiber optic cable in which the signal or light propagates in a single mode or path. Since all light
follows the same path or travels the same distance, a transmitted pulse is not dispersed and does
not interfere with adjacent pulses. SM fibers can support longer distances and are limited mainly
by the amount of attenuation. Refer to MMF.
Site
A single building or location. Each Site is counted as a unit for purposes of the Customer's Use
Charge.
SIX
The Seattle Internet Exchange (SIX) is an Internet Exchange Point situated in the Westin Building
in Seattle, WA. The SIX is a fast growing, neutral and independent peering point which was
created as a free exchange point sponsored only by donations. It continues to run without any re-
occurring charges to the participants and current major funding comes from one-time 10 Gbps
port fees. The SIX is a 501(c)(6)tax-exempt non-profit corporation.
City of Renton 18 of 36 CONTRACT NO. 02COR14
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Start of Authority or SOA
Designated source point for a DNS Domain.
State Governmental Network or SGN
The state of Washington's enterprise network that provides connectivity between participating
agencies to support their mission and objectives.
Software
All or any portion of the binary computer programs and enhancements thereto, including source
code, localized versions of the binary computer programs and enhancements thereto, including
source code and documentation residing on County-owned Hardware. Software is the list of
instructions to operate the Hardware.
Switched Virtual Circuit or SVC
A connection established via signaling. The User defines the endpoints when the call is initiated.
System Availability
The time a network Circuit is available to carry User data over the I-Net network.
T-1
A dedicated phone connection supporting data rates of 1.544 Mbps. A T-1 line actually consists
of 24 individual or DSO's, each of which supports 64 Kbits per second. Each 64 Kbps channel can
be configured to carry voice or data traffic. Most telephone companies allow you to buy just some
of these individual channels, known as fractional T-1 access. T-1 lines are sometimes referred to
as DS1 lines.
Testing
The process of confirming that the configuration, equipment and fiber provides the services to the
Customer's site as described in this Contract.
Transport
In computer networking, the transport layer of layer 4 provides end-to-end communication
services for applications within a layered architecture of network components and protocols.
Use Charge
The amount the Customer owes for receipt of I-Net services. A Use Charge may include both
Monthly and non-Monthly costs.
User
An employee, client, vendor, or other person accessing the network or using [-Net services at a
facility controlled by a Customer.
User-Network Interface or UNI
ADVA's user network interface for connecting customer network equipment.
City of Renton 19 of 36 CONTRACT NO. 02COR14
Attachment E - Key Persons
The Customer's Primary Contact and the Technical Contact listed below Shall have authority on
behalf of the Customer to request and approve all of its network connections to other I-Net
agencies or external agencies and to add, delete or modify services and Sites, including both cost
and no-cost changes. The Primary and Technical Contacts are lead on all technology and
troubleshooting issues regarding I-Net services.
All change requests must be submitted using Appendix 8- 1-Net Connectivity Change Request
Form by either the Primary Contact or the Technical Contact. No changes will be made to the
Customer's service configuration without approval from the Primary Contact or the Technical
Contact and King County. URL to Change Request Form: http://www.kingeountY.gov/inet
The Customer's Finance Contact Shall be the primary contact for all invoicing and billing issues.
The Customer's Contracts Contact Shall be the primary contact for all contractual issues and
contract changes/amendments.
The Customer's Site Access Contact Shall provide physical access for the County to the I-Net
equipment at an individual Site. The contact is listed in Attachment A - Site(s) Covered.
The Customer Shall provide updated information to the County I-Net Management contact via
email within five (5) business days should this contact information change. Contact information
updates do not require an amendment via change order.
KING COUNTY CITY OF RENTON
I-Net Management Contact: Primary Contact:
Darryl Hunt, I-Net Business Manager Mehdi Sadri, IT Director
401 5th Avenue, Seattle,WA 98104, 7th FI 1055 S. Grady Way, Renton,WA 98057
Phone:206-263-7890 Phone: 425-430-6886
E-mail: darryl.hunt .kingcounty.gov E-mail: msadri _rentonwa.gov
I-Net Technical Contact: Technical Contact:
Ed McPherson, I-Net Architect Ronald Hansen, Network Systems Supervisor
401 5th Avenue, Seattle,WA 98104, 7th FI 1055 S. Grady Way, Renton,WA 98057
Phone: (206)263-7938 Phone: 425-430-6873
Email: ed.McPhersonCa)kingcounty.gov E-mail: rhansenarentonwa.gov
Invoicing/Payments: Finance Contact:
Ashley Byrd, Project Program Mgr Christine Seese
401 5th Avenue, Seattle,WA 98104, 6th FI 1055 S. Grady Way, Renton,WA 98057
Phone:206-263-7894 Phone:425 430 6887
E-mail: ash ley.byrd kingcounty.gov E-mail: CSeese @Rentonwa.gov
Contracts/Amendments: Contracts Contact:
Marilyn Pritchard, Sr. IT Contracts Specialist Mehdi Sadri, IT Director
401 5th Avenue, Seattle,WA 98104,6th FI 1055 S. Grady Way, Renton,WA 98057
Phone:206-263-7961 Phone: 425-430-6886
E-mail: marilyn.pritchard(a)kingcounty.gov E-mail: msadri rentonwa.gov
Data Center Manager: Ronald Hansen, Network Systems Supervisor
3355 S. 120th Place,Tukwila,WA 98168 1055 S. Grady Way, Renton,WA 98057
Phone:206-263-8058 Phone: 425-430-6873
E-mail: rhansen cDrentonwa.gov
City of Renton 20 of 36 CONTRACT NO. 02COR14
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Attachment F - Termination
1. Termination for Convenience. This Contract may be terminated by either Party without
cause, in whole or in part, upon providing the other Party one hundred eighty(180) Days'
advance written notice of the termination.
If the Contract is terminated pursuant to this paragraph 1: (a) the Customer Will be liable only for
payment in accordance with the terms of this Contract for services rendered prior to the effective
date of termination; and (b)the County Shall be released from any obligation to provide further
services pursuant to the Contract.
2. Termination for Default. Either Party may terminate this Contract if the other party
materially fails to perform in the manner stated in the Contract, or fails to comply with any material
provision of the Contract. Termination shall be effected as follows: (1)A"notice to cure"
identifying the act(s) of default shall be delivered to the breaching Party by certified or registered
first class mail. The breaching Party shall have ten (10) Days from the date of receipt to cure the
default or, at the non-breaching Party's discretion, provide the non-breaching Party with a
detailed written plan for review and acceptance that indicates the schedule and proposed plan to
cure the default. (2) If the breaching Party has not cured the default or the plan to cure the
default is not acceptable to the non-breaching Party, or the breaching Party fails to perform an
accepted plan to cure, the non-breaching Party may terminate the Contract by delivering a"notice
of termination" by certified or registered first class mail identifying the effective date of
termination.
The non-breaching Party shall have all rights and remedies available at law and equity. In
addition, if the termination results from acts or omissions of the Customer, including but not
limited to, damage to fiber optic lines or to County-owned equipment or the failure to pay amounts
due, the Customer Shall return to the County immediately any County-owned equipment and pay
all amounts due to the County, including replacement costs, such as, any costs for fiber and
equipment damaged as a result of the breach.
3. Termination for Nona ppropriation. (1) If expected or actual funding is withdrawn,
reduced or limited in any way prior to the end date of this Contract or in any Contract amendment
hereto, the County may, upon written notice to the Customer, terminate this Contract in whole or
in part.
If the Contract is terminated pursuant to this paragraph 3, (a) the Customer Will be liable only for
payment in accordance with the terms of this Contract for services rendered by the County prior
to the effective date of termination; and (b)the County Shall be released from any obligation to
provide further services covered by the termination.
(2) Notwithstanding any provision to the contrary, funding under this Contract beyond the current
appropriation year is conditional upon the appropriation by the County Council of sufficient funds
to support the services described in this Contract. Should such appropriation not be approved,
the Contract shall terminate at the close of the current appropriation year.
4. Nothing herein shall limit, waive, or extinguish any right or remedy provided by this
Contract or law that either Party may have in the event that the obligations, terms and conditions
set forth in this Contract are breached by the other Party.
City of Renton 21 of 36 CONTRACT NO. 02COR14
14W *04
Attachment G - Service Offerings Thru 3/31/2017
The following is a list of current service offerings and their definitions. Consult Attachment K-1-
Net Rate Card for pricing.
Basic Services
1. Internet Bandwidth (IB):
The Internet Bandwidth service provides a base Bandwidth of 40Mbps. Additional Bandwidth of
up to 1Gbps can be purchased in increments of 10Mbps for an additional monthly fee. Bandwidth
rate limits are applied.
2.Transport Bandwidth (TB):
Transport Bandwidth is a point-to-point connection between two facilities and is subject to service
availability. It provides service at a base Bandwidth of 100Mbps. Additional Bandwidth up to
10Gbps can be purchased in increments of 100Mbps or 1 Gbps increments for an additional
monthly fee.
3.Support Services
In addition to the basic service above, the Customer Shall select a support package (Platinum,
Gold, Silver or Bronze). Each package provides a different level of service and a separate rate,
as described below:
Support Svcs Platinum Gold, Silver Bronze
IPV4 Addresses 32 16 8 2
EVC 1 additional Included Optional Optional n/a
IGN Connection Included Included Included n/a
QoS* 4 CoS included included best effort best effort
Technical Support 24X7, 365 24X7, 365 24X7, 365 8X5
Maintenance Included Included Included Included
DNS M mt Included Included Included Included
Descriptions
• EVC:
An Ethernet Virtual Connection (EVC) is defined by the Metro-Ethernet Forum
(MEF)as an association between two or more user network interfaces that
identifies a point-to-point or multipoint-to-multipoint path within the service
provider network. An EVC is a conceptual service pipe within the service provider
network. One EVC comes standard with Basic Service.
• IGN Connection:
The Inter-Governmental Network(IGN) is the common data network used to
connect to state agencies, counties, and cities with known end points, managed
gateways, and applications. The existing IGN is maintained by King County
Network Services and is connected to the Washington State Department of
Information Systems (DIS) state-wide IGN. I-Net provides network transport to
gain access to this network. Municipalities, public health agencies, and law
enforcement agencies are able to access applications and share data with other
state and local government agencies within the I-Net network. Customers
connecting to the IGN must adhere to security guidelines published by
Washington State Consolidated Technology Services (CTS)that pertain to this
network. This IGN service is bundled with the I-Net ISP service.
• QoS:
Quality of Service (QoS) is the ability to provide different levels of priority to
different applications, users, or data flows, or to guarantee a certain level of
performance to a data flow.
City of Renton 22 of 36 CONTRACT NO. 02COR14
• Technical Support-8X5:
Support is provided Monday through Friday during regular, daytime hours of 8
a.m. to 5 p.m., except on County Holidays. The targeted initial response time will
be thirty (30) minutes. Problem resolution begins no more than two (2) hours
after the initial report. Work on problems will continue within these daytime
hours, as needed. If work is required outside of daytime hours, work Shall be
escalated by the Customer and with approval of I-Net management.
• Technical Support-24X7, 365:
Support is provided 24 hours a day, 7 days a week, every day of the year. The
targeted initial response time will be thirty(30) minutes. Problem resolution
begins no more than two (2) hours after the initial report. Problem resolution
work will continue until resolved.
• DNS Registration and Hosting:
-Net provides domain registration services to its customers. Only the designated
registrar may modify or delete information about domain names in a central
registry database. Registration of a domain name establishes a set of Start of
Authority(SOA) records in the DNS servers of the parent domain, indicating the
IPV4 address (or domain name) of DNS servers that are authoritative for the
domain.
Additional Services
4. T1 Connection (TU
A dedicated connection supporting legacy data and voice applications at a fixed rate of 1.544
Mbps. This service is usually for multiple-site agencies that have legacy T1 line ports between
their facilities used to serve voice applications such as PBXs. T1 line ports can also be provided
that connect between two participating agencies. Fractional T1 service is also available where
individual channels may be directed to different sites. The interface is an RJ-48X connector from
the I-Net edge equipment.
5. Additional Internet Bandwidth (AIB):
-Net offers additional Internet bandwidth upon the Customer's request and County approval.
Additional bandwidth of up to 1 Gbps can be purchased in increments of 10 or 100Mbps for an
additional monthly fee.
6. Additional Transport Bandwidth (ATB):
I-Net offers additional Transport Bandwidth upon Customer request and County approval.
Additional bandwidth of up to 10Gbps can be purchased in increments of 100Mbps for an
additional monthly fee.
7. Additional IPV4 Addresses Option (AIP):
Customers have the option of purchasing additional blocks of non-portable IP addresses from
King County's Class B address space 146.129.x.x. The blocks come in quantities of 16. The
County cannot guarantee contiguous IPV4 addresses when additional addresses are purchased,
unless agreed to in writing by the County.
8. Professional Services
Professional Services is meant to be a range of specialized services oriented toward helping
Customers make the best use of the I-Net. The scope, duration and rates will vary as well as the
skill sets of professionals involved. Here are some examples:
a) Network Engineering Service(NES):
This is work developing specialized network solutions to fit the Customer's needs related
to I-Net services. Rates will vary depending upon the duration of the work, and may be
invoiced on an hourly or per job basis. The typical rate for in-house staff is$80/hr.
Outside resources will normally demand a higher rate, up to$150/hr or more. This
service is subject to staff availability.
City of Renton 23 of 36 CONTRACT NO. 02COR14
b) Solution Architecture (SA):
This architecture work is to aid in adapting and scaling applications to operate optimally
in an I-Net enabled network environment. The hourly consultation shall be at a rate that
reasonably captures the County's cost. This may entail using in-house staff.
c) Project Management Service(PMS):
This service will provide overall management of work needed prior to installation of I-Net
services. This service has traditionally focused on managing construction tasks
necessary to deliver fiber optic media. Other related project management tasks may be
considered. Charges for the service will be a fixed percentage of the estimated total
project cost.
d) Support Surcharge(SS):
This is a fee charged when a trouble call results in the dispatch of support staff to a
Customer site and the cause of trouble is found to be the responsibility of the Customer.
The Customer Shall be charged at the rate specified in Attachment A— Sites Covered, no
less than two (2) hour minimum.
Engineers will work with the Customer's Technical Contact to design the service and provisioning
for the Customer's Site(s). Typically, the device installed at a Site will be a CPE providing one or
more 100/1000 Mbps Ethernet connections. All installed equipment remains the sole property of
the I-Net.
I-Net provides initial configuration and installation of its equipment and service, including
customization of services. All 1-Net installed equipment whether at a Customer's Site or hot,
remains the sole property of the I-Net.
I-Net will only provide transport from suburban cities to KC/IGN and will not be involved with
application incidents and issues.
If a network engineer is dispatched to solve an incident and the incident is determined to be that
of the Customer, a service call charge will be invoiced.
City of Renton 24 of 36 CONTRACT NO. 02COR14
Applicable Terms and Conditions for Services described herein in
Attachment G
I. Service Interruption
The County may suspend Customer's use of the services offered under this Attachment
G of the Contract if the County determines that Customer or its Users use of the services
(i) violates any applicable law; (Ii) poses a security risk to the services offered under this
Contract; (iii) may harm the services offered under this Contract or materials of any other
Customer; or(iv) may subject the County to liability as a result of any of the foregoing.
We will provide notice of any suspension as soon as practicable to Customer.
To the extent practicable, the County will (i) suspend Customer's right to access or use
only those instances, data, or portions of the services that caused the suspension, and
(ii) limit the suspension to those accounts that caused the suspension. If feasible,
access to the services will be restored once the conditions or circumstances giving rise
to the suspension have been removed or corrected.
II. Other Security and Backup
Customer shall be solely responsible for properly configuring and using the services and
taking steps to maintain appropriate security, protection and backup of its materials,
including using encryption technology to protect the materials from unauthorized access
and routinely archiving its materials.
Ill. Customer's Materials
Customer is solely responsible for the development, content, operation, maintenance,
and use of its materials with the services. For example, Customer is solely responsible
for:
a) the technical operation of its materials, including ensuring that calls it makes to
any service are compatible with then-current application program interfaces for
that service;
b) any claims relating to Customer's materials;
c) properly handling and processing notices sent to Customer (or any of Customer's
affiliates) by any person claiming that Customer's materials violate such person's
rights, including notices pursuant to the Digital Millennium Copyright Act;
d) any action that Customer permits, assists or facilitates any person or entity to
take related to this Contract, Customer's materials, or use of the services; and
e) Users' use of Customer's materials and the services and ensuring that Users
comply with Customer's obligations under this Contract and that the terms of
Customer's agreement with each User are consistent with this Contract.
City of Renton 25 of 36 CONTRACT NO. 02COR14
*4w
IV. Customer Indemnification
Customer agrees to defend, indemnify and hold harmless the County, its officials,
employees, agents and assigns, from and against any and all third party claims,
damages, liabilities, losses, judgments, costs, and attorneys' fees arising directly or
indirectly out of, or relating to Customer and User's use of the services provided under
this Contract. Customer agrees that its obligations under this provision extend to any
claim, demand, and/or cause of action brought by or on behalf of any of its employees,
or agents. The foregoing indemnity is specifically and, expressly intended to constitute a
waiver of each party's immunity under Washington's Industrial Insurance act, RCW Title
51, as respects the other party only, and only to the extent necessary to provide the
indemnified party with a full and complete indemnity of claims made by the indemnitor's
employees. The parties acknowledge that these provisions were specifically negotiated
and agreed upon by them. Customer will have the right, in its absolute discretion and at
its sole cost, to employ attorneys of its own choice and to institute or defend any claim
for which County has a right to be indemnified. Customer agrees to require its Users to
indemnify, defend and hold harmless the County, its officials, employees, agents and
assigns from and against any claim arising from User's use of data center services, or
services provided under this Attachment of the Contract.
City of Renton 26 of 36 CONTRACT NO. 02COR14
Attachment H -Service Levels
1. Network Latency
The end-to-end Network Latency will not be greater than an average of nine (9) milliseconds.
2. System Availability
A. I-Net's service delivery metrics are:
1. Internet Bandwidth Service: Availability of 99.9% annually on all services excluding
planned maintenance windows and upgrades.
2. Transport Bandwidth Service: Availability of 99.9% annually on all services excluding
planned maintenance windows and upgrades.
B. QoS services provide the additional metrics of: (measured using the Etherjack services):
1. One way latency within I-Net MOE platform no more than 150 milliseconds.
2. Average one way jitter less than 30 milliseconds.
C. I-Net will monitor compliance with the system availability metrics in paragraphs 2. A and
B for the services provided to the Customer. A"Metric Compliance Report"will be
available on the Customer's SharePoint site on a monthly basis. If I-Net is unable to
achieve the performance specified in paragraphs A and or B, then at the Customer's
request I-Net will provide a discount based on the parameters below:
1. System Availability nonperformance between 4-8 business hours—if requested
by the Customer, I-Net will discount Customer's monthly fee for that month by one
percent(1%), and will be reflected on the next monthly invoice. However, at no time
shall the total of all fee discounts provided Customer exceed ten percent(10%) of
the Customers monthly service fee over the twelve month calendar period. As an
illustration, if the Customers monthly fee is$1,000, the maximum discount that will be
provided over the calendar year would be$100.
2. System Availability nonperformance(greater than 8 business hours)-- if
requested by the Customer, I-Net will discount Customer's monthly fee for that
month by two percent(2%), and will be reflected on the next monthly invoice.
However, at no time shall the total of all fee discounts provided Customer exceed ten
percent(10%) of the Customers monthly service fee over the twelve month calendar
period. As an illustration, if the Customers monthly fee is$1,000, the maximum
discount that will be provided over the calendar year would be$100.
3. Reliability
The I-Net network core is a diverse path, failover network. Recovery due to a network break or
equipment failure in the primary ring should not be greater than three (3) seconds under worst
case conditions, with detection and rerouting typically occurring in approximately one (1) second.
4. Maintenance Window and Planned Network Outages
Regularly scheduled maintenance includes, but is not limited to upgrades, other than Planned
Network Infrastructure Upgrades and Migrations Paragraph 16.4, and non-emergency repairs.
Scheduled maintenance procedures may be performed on Sunday mornings between 6 a.m. and
9 a.m. Emergency work may be performed at any time necessary to maintain the operation of I-
Net services.
Notice will be given to the Customer of planned network outages when such an outage will affect
the Customer. An I-Net Outage Notification list, comprised of the Customer's designated contact,
will be maintained for this purpose. The County will notify the Customer of scheduled outages at
City of Renton 27 of 36 CONTRACT NO. 02COR14
least two (2) business days in advance. The County will endeavor to1no�tiify the Customer of
emergency outages as soon as possible.
5. Problem Reporting and Escalation Procedure
Users Will initially report problems to their agency's information technology (IT) organizations per
their existing internal policies.
A. The Customer's IT personnel shall troubleshoot the problem to eliminate application, user
platform, or other potential problem sources within its internal network.
B. If the Customer then believes it is an I-Net problem, the Customer's designated Technical
Contact(s) shall contact the I-Net Network Operations Center.
C. A service ticket will be created based on the trouble call, and the I-Net troubleshooting
process and time clock will begin.
D. I-Net Operations will provide a Problem Reporting and Escalation Procedure to the
Customer and provide the Customer with progress and status information on the service
ticket. The Customer should receive an initial callback regarding the status of the
problem within thirty (30) minutes of the initial report.
6. Problem Escalation
I-Net Operations will attempt to begin resolution of most problems within two (2) hours of the
problem report initially being logged and a service ticket being generated. I-Net Operations will
notify the Customer regarding the status of the reported problem and the estimated time to repair
completion. The estimated time to repair will depend on the determination of whether or not the
issue is outside the control of the County, such as a fiber or power outage, or within the control of
the County.
A. If, after two (2) additional hours, the problem has not been resolved (within the
parameters of the support window and problem severity), the Customer may contact the
I-Net Business Manager to escalate the problem priority. At this point, the I-Net Business
Manager will assess the internal or external situation, escalate the service ticket's priority
as necessary, and provide a best estimate of time to repair completion.
B. If an I-Net engineer is required to visit a Site to repair or troubleshoot a problem, the
Customer may be charged for this service. There will be no charge if the problem
necessitating the visit is due to a failure with I-Net's equipment or network that was not
the result of Customer activity, or is caused by the County. In all other situations, the
Customer will be charged for the visit. The charge for this service will be$150 per hour,
including travel time, with a minimum 2-hour charge. This charge will be added to the
Customer's monthly invoice.
7. New Service Requests
The work required and timing for providing service requests varies depending on the nature of
the service being requested and constraints imposed by the Customer's status as an existing or
new customer.
A. For Service Changes, including changes for sites already receiving I-Net service, I-Net
will add new services requiring only a software change, typically within ten (10) business
days from the receipt of an I-Net Connectivity Change Request Form from the Customer,
and I-Net engineering approval of the change. Services requiring hardware changes will
be scheduled with the Customer. Upon receiving I-Net engineering and the Customer's
approval, I-Net will complete a service ticket and obtain written approval from the
Customer. This approved service ticket will be processed by the County for Customer
billing.
City of Renton 28 of 36 CONTRACT NO. 02COR14
.✓ *W01
B. For new I-Net service locations, I-Net's ability to provide requested service will be
dependent upon the availability of existing fiber provisioning and integration with the
Customer's other existing sites on I-Net. This design will require the participation of both
Parties.
C. The County will generally add service to a new site, where minimal facilities engineering
and provisioning tasks are required, within sixty(60) business days from receipt of an I-
Net Connectivity Change Request Form specifying the service from the Customer. The
County requires a minimum of ninety (90) business days to construct a typical installation
when new fiber installation is required. When more than minimal facilities engineering
and provisioning tasks are required, the installation of service will be negotiated with the
Customer. All new services require a signed amendment identifying the Date of
Activation as agreed upon mutually by both Parties.
For all services provided to the Customer that requires engineering, design, or installation
services by I-Net, an hourly fee will be charged as specified in Attachment A—Site(s) Covered.
Service cannot be activated without a fully executed Contract in place. KCIT Contract Services is
responsible for managing the contract process with the active support of I-Net management as
required.
City of Renton 29 of 36 CONTRACT NO. 02COR14
Attachment I — IPV4 Addresses
IMPORTANT: IPV4 ADDRESS SPACE IS OWNED BY THE COUNTY AND REMAINS THE
PROPERTY OF KING COUNTY. THE CUSTOMER HAS THE USE OF THIS ADDRESS
SPACE ONLY WHILE THIS CONTRACT IS IN PLACE. THE COUNTY CANNOT GUARANTEE
CONTIGUOUS IPV4 ADDRESSES WHEN THE CUSTOMER IS PURCHASING ADDITIONAL
IPV4 ADDRESSES, UNLESS AGREED TO IN WRITING BY THE COUNTY.
City of Renton 30 of 36 CONTRACT NO. 02COR14
Attachment J — Evidence of Insurance Coverage
'WA . '
Insurance Authority
II-Fcb-14 ('trip: VNZ
King County Information Technology
Attn: Ashlcy Byni `
401 4th Ave Suite 600
Seattle,WA 98104
RE: City of Rcnum
Instinuiorial NetwoA j1-Net)Services Contras No.02COR 14
Evidence of Coverage
The above captioned ottity,is a member of the Washington Cities Insurance Authority
(WCIA),which is a self inswed pool of over 1' public entities in the State of
Washigj,on.
WCIA has at least$1 million per occurrence limit of liability coverage in ics self
insured layer that may be applicable in the event an incident occurs that is deemed to be
attributed to the negligeaec of the member.
WCIA was created by an imcdocal attreentent among public entities and liability is self
funded by the treiber bip. As there is no insurame policy involved and WCIA is not
in inset tnce company.your organization Cannot to.-named as an additional insured.
Sincerely,
t��S 2—
Fric B.Lamm
Mputy vircetor
cc: Gary Lamb
{k-n.t
City of Renton 31 of 36 CONTRACT NO. 02COR14
Attachment K — I-Net Rate Card
10 Gb CaDable CPE n Urms 2 Pipirs $119.00
10,000 $100 $2.270 $2,370 FAddram Blod of 16 S64,
9,000 WO $2183 2283 P•7-Pkcamet6Bar Sw&Wraoeabk SeeBWraaeable
ENw�mdCca wmNOCSww" MK t47.00
100 $2,096 $2.196 00S(swt~V0MD3MV4l0 CA for AM Cal for to*
7,000 S100 $2,009 2.104 &*wxad Car for rMe Cal torMW
Add wnd EVC each $30
6.000 $100 S1,922 2.022
5.000 S 10o $1,835 $1,935 race cla ram
4.000 S loo $1,748 S1.848
3.000 $100 1,661 1.761 MC-OAM ➢H—b 515Q0
2.000 $100 $1,574 $1.674 1%dovisa
1.000 $100 S1.487 $1,587
1 Gb Capable CPE 0 1 MCAE aid+ 51=00
1,000 50 $1,400 $1.450 IOGbCPE each SA1000J
tWdaae a;mtt:aon w," W uic MOO
900 $50 $1.257 $1.307
800 S50 $1,210 $1 260
700 S50 $1.162 S1,212 a
600 $50 $1,114 $1,164
500 $50 S1,067 $1,117
400 $50 S1,019 S1.069 9�re► <'
300 50 5971 1021 A�x»servicx
200 $50 $924 $974 "'M(IadW)
100 $50 $876 S926 W{4
TKhk,;,;= r` i
Eq*M** Y 1%Yy
=MOM"
SY. .,
of FGbCAMPableCPE
1.000 S50 szopo call for ratu
900 S50 S1,850 call for rates
ow S50 S1,700 call for rates
700 S50 $1,500 call fbr YV_!
rates #
600 S50 S1,400 cal for rates 1(41
Soo S50 SL250 call lbr rates V
400 S50 1 lbr ram
300 S50 S1,065 Call for ram
t rates
1
90 S50 S788 $838
80 S50 S695 4
70 S50 S603 S653
60 S50 S510 S560
so S50 4
550 375
City of Renton 32 of 36 CONTRACT NO. 02COR14
Attachment L - C stomer Network Topology
City of Renton 33 of 36 CONTRACT NO. 02COR14
Attachment M — Customer Access to I-Net SharePoint Site
The Customer shall have access to an "I-Net Partner Workspace", a secure SharePoint site
created specifically for that Customer. On the Sharepoint site the term "Partner" has the
equivalent meaning as"User" or"Customer".
The Partner Workspace is an important source for communications between the Customer and
King County I-Net, specifically the KCIT I-Net team, KCIT Contracts, and KCIT Billing staff. It is
intended to be used to view, post, and exchange important information between the Customer
and County. .
Access to the Partner Workspace is limited to County and Customer staff with a valid user ID and
password. Customer information is treated as confidential, unless disclosure is required by
applicable law.
Credentials will be provided to identified staff upon the execution of this Contract.
Navigating to Your I-Net Partner Workspace
Your Partner Workspace includes a Parent Site where global announcements and calendar
information will be posted. By selecting "All Site Content" on the left of the Parent Site, you will
see your Partner Workspace listed.
• Partner Site URL: https://kcmicrosoftonlinecom-
40 sharepoint microsoftonline.com/inet2 partners/SitePages/Home.aspx
If you don't see the name of your organization, please call the I-Net Network Operations Center at
206-263-7000 or e-mail inetops(a-kingcounty.aov.
City of Renton 34 of 36 CONTRACT NO. 02COR14
Attachment N - Data Center Services Rate Card
Whole Cabinet* Half Cabinet
Co-Location $898 $498
Remote Hands $1 $1
TOTAL $899 $499
• For 1 U cabinet pricing, contact the Data Center Manager at 206-263-8058.
Whole Cabinet* Half Cabinet
Co-Location $898 $498
•
Smart Hands $101 $101
TOTAL $999 $599
• For 1 U cabinet pricing, contact the Data Center Manager at 206-263-8058.
Co-location:
- Segregated, secure state-of-the-art cabinets: locked, redundant power capable, hot/cold
aisle contained within cabinet.
- CIJS-compliant physical security: multiple layers of physical security, including two layers
of"2 Factor" access security, 7x24 security presence, 7x24 King County staff presence,
video surveillance cameras.
- Segregated, secure network connectivity
Remote Hands:
- Visual verification to assist remote troubleshooting efforts
- Racking and stacking equipment
- Swapping removable media (tapes, CDs, DVDs, etc.)
- Handling off-site storage requirements
- Labeling equipment or taking digital photos
Smart Hands:
- Technical assistance and troubleshooting
- Equipment installations and configurations
- Interface card removal, installation and configuration
- Testing media for continuity & proper signaling
- Inventory of equipment
- Power cycling: router, server, switch, soft-boot
- Adding, removing or verifying a demarcation
- Moving equipment within your space and cabinets
- Wiring services: moving, securing and terminating cables
• - • Standard Virtual Environment—pricing varies
Cloud Partnerships (future)
Managed Systems Services:
- Segregation: physical separation of systems in secured cabinets; physical separation of
networks.
- Staffing Options: 7x24 staff environment
- Security: CJIS & HIPAA compliant, physical security model.
City of Renton 35 of 36 CONTRACT NO. 02COR14
Attachment O — Colocation Agreement
The parties agree that the Customer may use space from the County for the colocation of its:
N/A
The following colocation options are available for the Customer below. See Attachment N—
Pricing for pricing.
a) Co-Location Level 1 (Whole cabinet or half cabinet) (CL1 W or CL1 H):
Cabinets are segregated and locked with redundant power capable. Hot aisle/cold aisle
contained within cabinet.
CJIS-compliant physical security is provided. The multiple layers of physical security
include: two layers of"2 Factor" access security, 7x24 King County staff presence, video
surveillance cameras, and 7x24 security presence.
b) Remote Hands Service (RHS):
Visual verification to assist remote troubleshooting efforts; racking and stacking
equipment; swapping removable media (tapes, CDs, DVDs, etc.); handling off-site
storage requirements; labeling equipment and taking digital photos; and secure network
connectivity.
c) Co-Location Level 2 (Whole cabinet or half cabinet) (CL2W or CL2111l:
All features and services of Co-Location Level 1, PLUS:
Smart Hands service offering technical assistance and troubleshooting; equipment
installations and configurations; interface card removal, installation and configuration;
testing media for continuity and proper signaling; inventory of equipment; power cycling
for router, server, switch, and soft-boot; adding, removing or verifying a demarcation;
moving equipment within your space and cabinets; and wiring services (moving,
securing, and terminating cables).
d) Managed Systems Service (MSSVE or MSCS):
Features of Managed System Services are: segregation (physical separation of systems
in secured cabinets and physical separation of networks), staffing options in a 24/7 staff
environment, and security (CJIS and HIPAA compliant and a physical security model).
Two options are available:
• Standard Virtual Environment(MSSVE):
2 vProc, 8 GB RAM, up to 150 GB storage, additional vProcs, RAM, and storage
space can be added.
• Cloud Services (MSCS): (available 2014)
City of Renton 36 of 36 CONTRACT NO. 02COR14