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Committee of the Whole Packet for 01/22/2018
AGENDA Committee of the Whole Meeting 5:30 PM - Monday, January 22, 2018 7th Floor, Council Chambers, 7th Floor, City Hall – 1055 S. Grady Way 1. 2017 Community Survey Results a) Resident Survey Final Report b) Presentation 2. Small Cellular Wireless Facilities a) Presentation b) Emails to Council 3. Bicycle and Trail Master Plan Public Input Update a) Presentation 2017 Renton Resident Survey Final Report DATE SUBMITTED: 11/10/2017 SUBMITTED TO: The City of Renton, WA Prepared by Northwest Research Group A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 2 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups [Page intentionally left blank for pagination purposes] A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 3 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups TABLE OF CONTENTS CONTENTS Table of Contents ................................................................................................................................... 3 • Contents .................................................................................................................................... 3 • List of Figures ............................................................................................................................ 5 • List of Tables .............................................................................................................................. 6 Introduction ........................................................................................................................................... 7 • Background and Objectives ....................................................................................................... 7 • Questionnaire Design ................................................................................................................ 7 • Methodology ............................................................................................................................. 8 • Non-English-Speaking Residents ............................................................................................... 8 • Margin of Error .......................................................................................................................... 9 • Demographic Profile and Weighting ......................................................................................... 9 • Quality Standards and Reporting Conventions ......................................................................... 9 • Benchmarking ......................................................................................................................... 10 Key Findings.......................................................................................................................................... 13 • 5-Star Rating ............................................................................................................................ 13 • 5-Star Power Questions .......................................................................................................... 17 • Key Community Indicators ...................................................................................................... 37 • Key Drivers Analysis ................................................................................................................ 43 • Renton as a place to Live ......................................................................................................... 53 • Safety in Renton ...................................................................................................................... 59 • Mobility ................................................................................................................................... 63 • Utilities and Maintenance ....................................................................................................... 65 • Civic Engagement and Government ........................................................................................ 67 Appendices ........................................................................................................................................... 71 • Appendix I—Address-Based Sampling .................................................................................... 71 • Appendix II—Response Rates ................................................................................................. 75 • Appendix III—Weighting ......................................................................................................... 77 A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 4 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups • Appendix IV—Unweighted and Weighted Base Sizes ............................................................. 79 • Appendix V—Margin of Error .................................................................................................. 81 • Appendix VI —Resident Questionnaire ................................................................................... 83 A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 5 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups LIST OF FIGURES Figure 1: Overall Quality of Life in Renton ............................................................................................................................................................................. 17 Figure 2: Overall Quality of Life in Renton—Benchmarked ................................................................................................................................................... 19 Figure 3: Overall Quality of City Services ............................................................................................................................................................................... 21 Figure 4: Overall Quality of City Services—Benchmarked ..................................................................................................................................................... 23 Figure 5: Renton as a Place to Live Compared to other Communities .................................................................................................................................. 25 Figure 6: Comparability to Other Communities—Benchmarked ........................................................................................................................................... 27 Figure 7: Direction Renton is Headed .................................................................................................................................................................................... 29 Figure 8: Direction Renton is Headed—Benchmarked .......................................................................................................................................................... 31 Figure 9: Value of Services for Tax Dollars Paid ..................................................................................................................................................................... 33 Figure 10: Value of Services for Tax Dollars Paid—Benchmarked ......................................................................................................................................... 35 Figure 11: Overall Performance on Key Question Indicator Dimensions............................................................................................................................... 37 Figure 12: Key Drivers Analysis—Overall Dimensions ............................................................................................................................................................ 44 Figure 13: Key Drivers Analysis—Livability ............................................................................................................................................................................. 45 Figure 14: Key Drivers Analysis—Government Actions ......................................................................................................................................................... 46 Figure 15: Key Drivers Analysis—Maintenance and Environment ......................................................................................................................................... 47 Figure 16: Key Drivers Analysis—Traffic and roads ................................................................................................................................................................ 48 Figure 17: Key Drivers Analysis—Inclusion ............................................................................................................................................................................ 49 Figure 18: Key Drivers Analysis—Alternative Transit ............................................................................................................................................................. 50 Figure 19: General Livability - Overview ................................................................................................................................................................................ 53 Figure 20: Diversity and Inclusion .......................................................................................................................................................................................... 54 Figure 21: Renton’s Job with Outreach and Inclusion ........................................................................................................................................................... 54 Figure 22: Familiarity with Outreach Services ....................................................................................................................................................................... 55 Figure 23: Use of Outreach Services ...................................................................................................................................................................................... 55 Figure 24: Participation in Activities and Events .................................................................................................................................................................... 56 Figure 25: Types of Recreation Programs .............................................................................................................................................................................. 57 Figure 26: Value of Special Events ......................................................................................................................................................................................... 58 Figure 27: Safety in Renton .................................................................................................................................................................................................... 59 Figure 28: Daytime Safety in Neighborhood .......................................................................................................................................................................... 60 Figure 29: Safety in Neighborhood After Dark ....................................................................................................................................................................... 60 Figure 30: Police Service Interactions .................................................................................................................................................................................... 61 Figure 31: Approachability of Police ...................................................................................................................................................................................... 61 Figure 32: Household Emergency Preparedness ................................................................................................................................................................... 62 Figure 33: Knowledge about Renton’s Emergency Preparedness Programs ......................................................................................................................... 62 Figure 34: Renton’s Ability to Respond to Major Disasters ................................................................................................................................................... 62 Figure 35: Mobility in and Around Renton ............................................................................................................................................................................. 63 A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 6 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups Figure 36: Utilities and Maintenance ..................................................................................................................................................................................... 65 Figure 37: Code Enforcement ................................................................................................................................................................................................ 66 Figure 38: Dilapidated Properties – % “Major” Problem Overall ........................................................................................................................................... 66 Figure 39: Dilapidated Properties – % “Major” Problem In Neighborhood ........................................................................................................................... 66 Figure 40: Information Sources Used ..................................................................................................................................................................................... 67 Figure 41: Civic Engagement .................................................................................................................................................................................................. 67 Figure 42: Performance of Government’s Involvement with Residents ................................................................................................................................ 68 Figure 43: Contact with City Employees ................................................................................................................................................................................ 69 Figure 44: Performance of Renton City Employees ............................................................................................................................................................... 69 Figure 45: Type of Contact with City Employees ................................................................................................................................................................... 69 LIST OF TABLES Table 1: 5-Star Rating by Zone ............................................................................................................................................................................................... 16 Table 2: Overall Quality of Life by Zone ................................................................................................................................................................................. 18 Table 3: Overall Quality of Services by Zone .......................................................................................................................................................................... 22 Table 3: Comparability to Other Communities by Zone ........................................................................................................................................................ 26 Table 4: Direction City is Headed by Zone ............................................................................................................................................................................. 30 Table 5: Value of Services for Tax Dollars Paid by Zone ......................................................................................................................................................... 34 Table 6: Key Community Questions and Corresponding Dimensions .................................................................................................................................... 38 Table 8: Performance on Key Community Questions—Inclusion .......................................................................................................................................... 39 Table 7: Performance on Key Community Questions—Maintenance / Environment ........................................................................................................... 39 Table 9: Performance on Key Community Questions—Livability .......................................................................................................................................... 40 Table 11: Performance on Key Community Questions—Government Actions ..................................................................................................................... 40 Table 12: Performance on Key Community Questions—Alternative Transit ........................................................................................................................ 41 Table 10: Performance on Key Community Questions—Traffic and Roads .......................................................................................................................... 41 Table 13: Resource Allocation Analysis .................................................................................................................................................................................. 52 Table 14: Distribution of Landline versus Cell Phone Households ......................................................................................................................................... 72 Table 15: Respondent Demographics by Phone versus Web Sample (unweighted) ............................................................................................................. 72 Table 16: Response Rates by Mode – Resident Survey.......................................................................................................................................................... 75 Table 17: Weighting—Unweighted and Weighted Data Compared to Renton Population .................................................................................................. 77 Table 18: Error Associated with Different Proportions at Different Sample Sizes................................................................................................................. 81 A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 7 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups INTRODUCTION BACKGROUND AND OBJECTIVES Home to just over 100,000 residents, the City of Renton has conducted resident surveys in 2008, 2011, and 2015. The 2017 Resident Survey was built on the previous research efforts but was modified to address the changing environment and the changing needs of the City. The survey will allow Renton to: • Understand where residents feel the City is doing well, • Gain insight on what residents feel the City should do to improve, • Gauge residents’ use and perceptions of City services, and • Provide valuable insight to aid City officials in planning with residents in mind. The Survey was conducted September 11 to October 15, 2017. Average survey length for residents was just under 20 minutes. QUESTIONNAIRE DESIGN The questionnaire design process began with a careful review of previous questionnaires. While key measures were retained, questions were dropped or revised to provide higher quality data. In addition, new questions were added to incorporate the 5-Star Rating and address current issues. The average survey time was just under 20 minutes and included questions regarding: • Renton as a Place to Live • Diversity and Inclusion • Activities and Events • Situational Safety • Police • Disaster Preparedness • Mobility • Utilities and Maintenance • Civic Engagement • Information Sources • Government Actions • City Employees • Demographics A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 8 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups METHODOLOGY A total of 524 residents completed the entire survey. The sample frame was composed of a list of all addresses in Renton—as defined by census block groups—including those indicating that post office boxes are the only way they get mail. This list was then matched against a comprehensive database to determine if the household had a matching landline or cell phone number. Additionally, e-mail addresses were appended where possible. a. If no matching phone number was found, the household was sent a letter signed by the city manager asking them to complete the survey online or by calling a toll-free number. b. If an e-mail address was found, the household was sent an e-mail inviting them to complete the survey online or by calling a toll-free number. Non-responders were contacted by phone. c. If a matching phone number was found, the household was called and asked to complete the survey by phone. d. In order to obtain a representative sample of multi-family households, the ABS sample was appended with a dwelling-type indicator (single vs. multi-family home) and addresses marked as multi-family were over-sampled during the mailing of the invitations. MATCHING LANDLINE MATCHING CELL PHONE MATCHING E-MAIL NO MATCHING INFO TOTAL SAMPLE DRAWN 2,957 6,378 2,488+ 6,410 15,745 SAMPLE USED 2,855 6,036 2,488+ 5,000 13,891 COMPLETED INTERVIEWS 91 119 60 254 524 +Addresses with matching e-mail addresses also had a landline or cell phone number NON-ENGLISH-SPEAKING RESIDENTS All outreach materials (letters and emails) contained information in two additional languages: Spanish and Vietnamese. The materials gave a brief introduction to the study and provided a toll-free number to take the survey over the phone. The toll-free number routed to the city’s Language Line service. Language Line interpreters were instructed to call a dedicated phone number to reach a specially trained English-speaking survey interviewer. The survey could then be conducted over the phone, with Language Line staff providing real-time interpretation throughout the interview. Despite this service, none of the invited residents called the Language Line. A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 9 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups MARGIN OF ERROR The margin of error is a statistic expressing the amount of random sampling error in a survey's results. The larger the margin of error, the less faith one should have that the survey’s reported results are close to the true figures. The margin of error in the 2017 Resident Survey is generally no greater than plus or minus 4.2 percentage points at a 95 percent confidence level. Appendix V provides additional insights into the margin of error with different sample sizes. Total Sample n = 524 Overall Precision 95% confidence +/– 4.2% DEMOGRAPHIC PROFILE AND WEIGHTING Post-stratification weighting was used to ensure that results of the 2017 Resident Survey are generally representative of the population of Renton according to the 2015 American Community Survey 5-Year Estimates. Details on the weighting methods used and a comparison of the weighted and unweighted sample of the Renton population can be found in Appendix III. Unless otherwise noted, weighted data is used. QUALITY STANDARDS AND REPORTING CONVENTIONS ISO All work was conducted and is reported in accordance with ISO 20252: 2010 Market Research quality standards, and all respondents were assured that their responses would be kept confidential. No answers or opinions are tied back to individual residents, and responses are aggregated by neighborhood and analyzed by groups. A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 10 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups BENCHMARKING Benchmarking is defined as “the routine comparison with similar organizations of administrative processes, practices, costs, and staffing to uncover opportunities to improve services and/or to lower costs”.1 Benchmarking enables communities such as Renton to: • Quantify measures of performance • Quantify the gap between your community and best practices • Encourage focus on outcomes rather than simply performance The sample frame for the benchmarking data consists of over 2,400 randomly selected households from across the United States. The sample frame was not designed to gather a specific number of completed surveys from a select number of cities. Therefore, there is no specific list of benchmark cities from which to compare. Benchmarking is performed against individuals residing in specific geographic areas. For benchmarking, Renton results for key questions are compared to: • All respondents Nationwide • Other respondents in the Pacific West census division (Washington, Oregon, California, Hawaii, and Alaska). • Other respondents in the Puget Sound Area The contents of all benchmark data available in this report are copyrighted by Northwest Research Group LLC, unless otherwise indicated. All rights are reserved by Northwest Research Group and benchmark data may not be reproduced, downloaded, disseminated, published, or transferred in any form or by any means except with the prior written permission of Northwest Research Group. 1 Mark Howard & Bill Kilmartin, “Assessment of Benchmarking within Government Organizations,” Accenture White Paper, May 2006. A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 11 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups Resident Survey Geography In addition to analysis by key demographic segments, analysis looks at differences in results by each of Renton’s Planning Zones. The left side of the figure on this page shows the total unweighted number of interviews conducted in each planning zone, and the right side shows the total weighted number of interviews conducted in each planning zone. A map containing the exact locations of respondents is included in Appendix I. The study was not designed to control for zone level populations, so the number of completed interviews may not match the actual population distribution of Renton. Map 1: Distribution of Interviews by Renton Planning Zone Unweighted Count by Zone Weighted Count by Zone A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 12 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups Understanding the Data This report summarizes the major findings of the research for each survey topic overall. Tables and charts provide supporting data. Unless otherwise noted, column percentages are used. Percentages are rounded to the nearest whole number. Columns generally sum to 100 percent except in cases of rounding. In some instances, columns sum to more than 100 percent due to multiple responses given to a single question; these cases are noted. Except as noted, “don’t know” and “refused” responses are counted as missing values and are not included in the reported percentages. The base for a question may vary depending on answers to previous questions or inclusion in a specific analytical group – for example, residents who have had contact with the police vs. those who have not had contact. Unless otherwise noted, the results in this report are based on the final weighted sample data, although actual (unweighted) base sizes are used to determine statistically significant differences and reliability. The report also identifies differences that are statistically significant. If a particular difference is large enough to be unlikely to have occurred due to chance or sampling error, the difference is statistically significant. Unless otherwise noted, statistical significance was tested at the 95 percent confidence level. A statistically significant difference may not always be practically significant. The differences of practical significance depend on the judgment of the organization’s management. A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 13 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups KEY FINDINGS 5-STAR RATING Northwest Research Group’s research program includes a proprietary index and benchmarking tool, the 5-Star Rating System. This rating is designed to measure the overall quality of governance and vision as a complement to traditional and individual measures of the quality of life and delivery of services in a city. The-5-Star Rating is a composite index that uses a robust theoretical and mathematical model to capture the essence of how well a city or town meets the critical needs and expectations of its residents. The model is based on a weighted sum of five questions: (1) overall quality of life, (2) overall quality of city services, (3) perceived comparability to other communities (that is, seen as better or worse than other communities), (4) direction the city or town is headed, and (5) perceived value of services for tax dollars paid. Each question is given a relative weight based on proprietary analysis. The results are then combined using a logarithmic calculation to create the 5-Star Rating. The relative strength of the weights used for each question are shown in the figure to the right. Comparability to Other Communities receives the greatest weight in the formula while the Overall Quality of City Services receives the smallest weight in the formula. A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 14 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups Overall 5-Star Rating In 2010, NWRG introduced a proprietary index and benchmarking tool, the 5-Star Rating System, designed to measure quality of governance and vision as a complement to traditional measures of the quality of life and delivery of services in a city. Five powerful measures of performance are used to create the 5-Star Rating. While residents’ ratings for life in Renton compared to other cities has increased from 2015 levels, ratings for the other 5-Star measures have remained the same between the two years. 2015 2017 Overall Quality of Life % Exceeds + Greatly Exceeds 66% 68% % Greatly Exceeds Expectations 11% 13% % Exceeds Expectations 55% 55% Mean 6.81 6.86 2015 2017 Overall Quality of City Services % Exceeds + Greatly Exceeds 67% 66% % Greatly Exceeds Expectations 19% %20 % Exceeds Expectations 48% %46 Mean 6.93 6.96 2015 2017 Compared to Other Cities % Better + Significantly Better 58% 63% % Significantly Better than Other Cities 14% 20% % Better than Other Cities 44% 43% Mean 6.57 6.89↑ 2015 2017 Direction City Is Headed % Somewhat + Strongly 64% 58% % Strongly Right Direction 19% 19% % Somewhat Right Direction 44% 38% Mean 6.78 6.80 2015 2017 Value of Services for Tax Dollars Paid % Somewhat + Strongly 51% 51% % Strongly Receive Value 15% 16% % Somewhat Receive Value 36% 35% Mean 6.22 6.18 A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 15 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups Renton maintains its 4-Star community rating for the second year in a row. Ratings for Renton are comparable to 4-Star levels for four out of five measures: Overall Quality of Live, Quality of Services, Value of Services, and the Direction the Community is Headed. Ratings for Comparability to Other Communities are slightly below those found in other 4-Star Communities. 2017 2015 Overall Quality of Life Overall Quality of Services Comparable to Other Communities Direction City is Headed Value of Services Renton Other 4-Star Cities 4.5-Star Cities 5-Star Cities A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 16 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups 5-Star Rating by Planning Zone With the exception of residents living in the East Plateau (3.5-Star), all planning zones rate Renton as a 4-Star City. • Just over half of those living in the East Plateau give the City less than a 4-Star Rating. Table 1: 5-Star Rating by Zone < 4-Star 4-Star 4.5-Star 5-Star Star Rating Citywide 39% 29% 15% 17% 4-Star Benson 41% 27% 11% 21% 4-Star City Center 30% 34% 22% 14% 4-Star Highlands 34% 29% 18% 19% 4-Star West Hill 34% 40% 14% 13% 4-Star Talbot 40% 30% 14% 16% 4-Star East Plateau 61% 25% 11% 3% 3.5-Star Cedar River 51% 30% 5% 13% 4-Star Kennydale 49% 14% 23% 14% 4-Star 5-Star Rating is a computed variable. Base: All respondents (2015n = 503) (2017n = 524) Bold text indicates significant difference from other Zones at a 95% confidence level. Map 2: 5-Star Rating by Zone A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 17 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups 5-STAR POWER QUESTIONS Overall Quality of Life in Renton Two-thirds of Renton residents say that the quality of life meets or exceeds their expectations. This is the same as 2015. • There are no differences in the quality of life based on demographics such as age, gender, race, etc. • Similarly, while there are some slight differences in the overall quality of life by location, all of them are within the margin of error. Figure 1: Overall Quality of Life in Renton NWRG1—How would you rate the overall quality of life in Renton? Mean based on 11-point scale where “0” means “does not meet expectations at all” and “10” means “greatly exceeds expectations” Base: All respondents (2015n = 503) (2017n = 524) 5%5% 29%27% 55%55% 11%13% 6.81 6.86 0% 20% 40% 60% 80% 100% 2015 2017 Exceeds Expectations Meets Expectations Neutral Does not Meet Expectations Mean A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 18 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups Table 2: Overall Quality of Life by Zone Does not Meet Meets Exceeds Greatly Exceeds Mean Sample Size Citywide 5% 27% 55% 13% 6.86 (n=524) Benson 5% 26% 53% 15% 6.89 (n=127) City Center 3% 38% 50% 9% 6.77 (n=75) Highlands 5% 24% 57% 15% 6.95 (n=146) West Hill 11% 17% 53% 19% 6.98 (n=30) Talbot 1% 25% 61% 13% 7.02 (n=48) East Plateau 15% 29% 54% 2% 6.03 (n=35) Cedar River 4% 43% 47% 6% 6.43 (n=32) Kennydale 2% 12% 70% 15% 7.43 (n=28) NWRG1—How would you rate the overall quality of life in the City of Renton? Mean based on eleven-point scale where “0” means “Does not meet expectations at all” and “10” means “Greatly exceeds expectations” Base: All respondents Map 3: Overall Quality of Life in Renton by Zone Maps illustrate differences in mean ratings by neighborhood. A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 19 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups For benchmarking comparisons, NWRG created a variation of the Net Promoter Score. Questions were asked on an 11-point scale (0-10), and responses were grouped so that those who responded 0 through 6 are indicated by the red bar, those who responded 9 or 10 are shown by the green bar, and those who responded 7 or 8 are not shown. The net score was computed by subtracting the red bar from the green bar (e.g., 36%- 10%=26%) then multiplied by 100 to create a whole number (26%*100=26). Finally, 100 was added to the product so that the scores are set on a scale from 0 to 200. In order to get a zero, every respondent must have answered between 0 and 6. Conversely, in order to get a 200, every respondent must have answered either a 9 or 10. Renton performs similar to National, Pacific West, and Other 4-Star benchmarks. Figure 2: Overall Quality of Life in Renton—Benchmarked NWRG1—How would you rate the overall quality of life in Renton? Base: All respondents (2017n = 524) © Copyright 2015, Northwest Research Group, LLC. All rights reserved; benchmark numbers should not be reproduced or used in any form without written permission. -32% 13% 81 -60% -40% -20% 0% 20% 40% 60% 80% 100% Renton National Pacific West Other 4-Star Benchmarks 4.5-Star Benchmarks Exceeds Expactations Does Not Exceed Expectations Net Score A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 20 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups [Page intentionally left blank for pagination purposes] A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 21 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups Overall Quality of Renton’s Services Similar to 2015, two out of three residents say that the quality of city services meets or exceeds their expectations. There continues to be some room for improvement, as over twice the number of residents think that the quality of services simply “exceeds” rather than “greatly” exceeds expectations. • There are no significant differences regarding the quality of services based on demographic characteristics. • Similarly, there are no statistically significant differences based on residents’ location. Figure 3: Overall Quality of City Services NWRG2—How would you rate the overall quality of services provided by the City of Renton? Mean based on eleven-point scale where “0” mean “does not meet expectations at all” and “10” means “greatly exceeds expectations.” Base: All respondents (2015n = 503) (2017n = 524) 7%4% 27%30% 48%46% 19%20% 6.93 6.96 0% 20% 40% 60% 80% 100% 2015 2017 Exceeds Expectations Meets Expectations Neutral Does not Meet Expectations Mean A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 22 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups Table 3: Overall Quality of Services by Zone Does not Meet Meets Exceeds Greatly Exceeds Mean Sample Size Citywide 4% 30% 46% 20% 6.96 (n=524) Benson 4% 34% 42% 20% 6.96 (n=127) City Center 1% 26% 48% 24% 7.24 (n=75) Highlands 6% 22% 46% 26% 7.06 (n=146) West Hill 3% 28% 57% 13% 6.82 (n=30) Talbot 0% 34% 47% 19% 6.95 (n=48) East Plateau 5% 48% 43% 5% 6.27 (n=35) Cedar River 5% 36% 45% 14% 6.63 (n=32) Kennydale 0% 23% 56% 21% 7.12 (n=28) NWRG2— How would you rate the overall quality of services provided by the City of Renton? Mean based on eleven-point scale where “0” means “Does not meet expectations at all” and “10” means “Greatly exceeds expectations” Base: All respondents Map 4: Quality of Renton’s Services by Zone Maps illustrate differences in mean ratings by neighborhood. A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 23 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups When the Quality of Services provided by the City is benchmarked nationally, Renton performs higher than National, Pacific West, and Other 4-Star benchmarks. Figure 4: Overall Quality of City Services—Benchmarked NWRG2—How would you rate the overall quality of services provided by the City of Renton? Base: All respondents (2017n = 524) © Copyright 2015, Northwest Research Group, LLC. All rights reserved; benchmark numbers should not be reproduced or used in any form without written permission. -34% 20% 86 -60% -40% -20% 0% 20% 40% 60% 80% 100% Renton National Pacific West Other 4-Star Benchmarks 4.5-Star Benchmarks Exceeds Expactations Does Not Exceed Expectations Net Score A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 24 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups [Page intentionally left blank for pagination purposes] A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 25 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups Comparability to Other Communities Two-thirds (63%) of residents believe that Renton is “somewhat” or “significantly” better than other communities. There is a significant increase in residents’ rating of Renton compared to other communities—mean score increased from 6.57 in 2015 to 6.89 in 2017. Those who provide the highest ratings for comparability to other communities are: • 55 years old or older—69% say Renton is “better than other communities” vs 57% of residents under 55, • Minority residents—64% say Renton is “better than other communities” vs 58% of residents who identify as white alone (non-Hispanic), and • Women—21% say Renton is “significantly better than other communities” vs 13% of men. There are no differences based on planning zone. Figure 5: Renton as a Place to Live Compared to Other Communities NWRG3—Compared with other cities and towns, how would you rate Renton as a place to live? Mean based on eleven-point scale where “0” means, “significantly worse than other cities” and “10” means “significantly better than other cities.” Base: All respondents (2015n = 503) (2017n = 524) 7%5% 35%32% 44% 43% 14%20% 6.57 6.89↑ 0% 20% 40% 60% 80% 100% 2015 2017 Significantly Better than Other Cities Somewhat Better Neutral Worse than Other Cities Mean A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 26 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups Table 4: Comparability to Other Communities by Zone Worse Similar Somewhat Better Significantly Better Mean Sample Size Citywide 5% 32% 43% 20% 6.89 (n=524) Benson 5% 26% 42% 28% 7.19 (n=127) City Center 1% 29% 45% 25% 7.15 (n=75) Highlands 6% 33% 41% 19% 6.81 (n=146) West Hill 12% 20% 51% 17% 6.73 (n=30) Talbot 2% 36% 47% 15% 6.86 (n=48) East Plateau 8% 51% 37% 3% ↓ 6.02 (n=35) Cedar River 6% 50% 31% 13% 6.24 (n=32) Kennydale 2% 22% 57% 19% 7.13 (n=28) NWRG3—Compared with other cities and towns, how would you rate Renton as a place to live? Mean based on eleven-point scale where “0” means “Does not meet expectations at all” and “10” means “Greatly exceeds expectations” Base: All respondents Map 5: Comparability to Other Communities by Zone Maps illustrate differences in mean ratings by neighborhood. A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 27 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups When Comparability to Other Communities is benchmarked nationally, Renton’s performance is similar to 4-Star benchmarks but lags slightly when compared to National and other Pacific West benchmarks. Figure 6: Comparability to Other Communities—Benchmarked NWRG3—Compared with other cities and towns, how would you rate Renton as a place to live? Base: All respondents (2017n = 524) © Copyright 2015, Northwest Research Group, LLC. All rights reserved; benchmark numbers should not be reproduced or used in any form without written permission. -37% 20% 83 -60% -40% -20% 0% 20% 40% 60% 80% 100% Renton National Pacific West Other 4-Star Benchmarks 4.5-Star Benchmarks Significantly Better than Other Cities Not Better than Other Cities Net Score A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 28 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups [Page intentionally left blank for pagination purposes] A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 29 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups Direction Renton Is Headed Respondents were asked to indicate if they felt that Renton was headed in the right or wrong direction. Similar to 2015, half believe that Renton is headed in the right direction, and one out of five believe so “strongly”. • Women are significantly more likely to feel Renton is headed in the right direction. There are no differences based on planning zone. Figure 7: Direction Renton is Headed NWRG4—Overall, would you say that Renton is headed in the right or wrong direction? Mean based on eleven-point scale where “0” means, “strongly wrong direction” and “10” means “strongly right direction.” Base: All respondents (2015n = 503) (2017n = 524) 12%13% 37%36% 36%35% 15%16% 6.22 6.18 0% 20% 40% 60% 80% 100% 2015 2017 Strongly Right Direction Somewhat Right Direction Neutral Wrong Direction Mean A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 30 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups Table 5: Direction City is Headed by Zone Wrong Direction Neutral Somewhat Right Strongly Right Mean Sample Size Citywide 13% 36% 35% 16% 6.18 (n=524) Benson 8% 45% 28% 19% 6.51 (n=127) City Center 5% 30% 50% 15% 6.90 (n=75) Highlands 7% 23% 44% 26% 7.14 (n=146) West Hill 3% 26% 59% 12% 7.10 (n=30) Talbot 0% 43% 40% 17% 6.97 (n=48) East Plateau 14% 52% 20% 14% 5.83 (n=35) Cedar River 0% 63% 25% 12% 6.44 (n=32) Kennydale 7% 29% 37% 26% 7.03 (n=28) NWRG4—Overall, would you say that Renton is headed in the right or wrong direction? Mean based on eleven-point scale where “0” means “Does not meet expectations at all” and “10” means “Greatly exceeds expectations” Base: All respondents Map 6: Direction City is Headed by Planning Zone Maps illustrate differences in mean ratings by neighborhood. A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 31 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups While on-par with 4-Star benchmarks this result appears to be showing recognition of planning efforts put forth by the City as significantly more Renton residents believe that the town is strongly headed in the right direction when compared to other benchmarks in the Pacific West. Figure 8: Direction Renton is Headed—Benchmarked NWRG4—Overall, would you say that Renton is headed in the right or wrong direction? Base: All respondents (2017n = 524) © Copyright 2015, Northwest Research Group, LLC. All rights reserved; benchmark numbers should not be reproduced or used in any form without written permission. -42% 19% 77 -60% -40% -20% 0% 20% 40% 60% 80% 100% Renton National Pacific West Other 4-Star Benchmarks 4.5-Star Benchmarks Strongly Right Direction Not Right Direction Net Score A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 32 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups [Page intentionally left blank for pagination purposes] A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 33 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups Value of Services for Tax Dollars Paid Results for value of services are the same as in 2015. While just over half of residents say that they are getting their money’s worth for their tax dollar, over one third are neutral. • Men are significantly more likely than women to say they are not getting their money’s worth—19% vs 7% respectively, and • Home owners are also significantly likely than renters to say they are not getting their money’s worth—18% vs 6% respectively. There are no significant differences based on planning zone. Figure 9: Value of Services for Tax Dollars Paid NWRG5—Do you feel you are getting your money’s worth for your city tax dollar? Mean based on eleven-point scale where “0” means, “definitely not getting money’s worth” and “10” means “definitely getting money’s worth.” Base: All respondents (2015n = 503) (2017n = 524) 12%13% 37%36% 36%35% 15%16% 6.22 6.18 0% 20% 40% 60% 80% 100% 2015 2017 Definitely Getting Money's Worth Somewhat Getting Money's Worth Neutral Not Getting Money's Worth Mean A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 34 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups Table 6: Value of Services for Tax Dollars Paid by Zone Not Getting Value Neutral Somewhat Getting Value Definitely Getting Value Mean Sample Size Citywide 13% 36% 35% 16% 6.18 (n=524) Benson 9% 45% 31% 14% 6.09 (n=127) City Center 8% 39% 38% 15% 6.57 (n=75) Highlands 14% 28% 36% 22% 6.45 (n=146) West Hill 19% 37% 22% 22% 5.99 (n=30) Talbot 13% 33% 46% 8% 6.13 (n=48) East Plateau 33% 24% 36% 7% 5.11 (n=35) Cedar River 16% 29% 44% 11% 5.94 (n=32) Kennydale 10% 44% 38% 9% 6.22 (n=28) NWRG5—Do you feel you are getting your money’s worth for your city tax dollar? Mean based on eleven-point scale where “0” means “definitely not getting money’s worth” and “10” means “definitely getting money’s worth.” Base: All respondents Map 7: Value of Services for Tax Dollars Paid by Planning Zone Maps illustrate differences in mean ratings by neighborhood. A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 35 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups When the Value of Services is benchmarked nationally, Renton performs above National, Regional and Other 4-Star benchmarks. Figure 10: Value of Services for Tax Dollars Paid—Benchmarked NWRG5—Do you feel you are getting your money’s worth for your city tax dollar? Base: All respondents (2017n = 524) © Copyright 2015, Northwest Research Group, LLC. All rights reserved; benchmark numbers should not be reproduced or used in any form without written permission. -49% 16% 67 -60% -40% -20% 0% 20% 40% 60% 80% 100% Renton National Pacific West Other 4-Star Benchmarks 4.5-Star Benchmarks Definitely Getting Money's Worth Not Getting Money's Worth Net Score A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 36 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups [Page intentionally left blank for pagination purposes] A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 37 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups KEY COMMUNITY INDICATORS Overall Ratings The 2017 Resident Survey asked 29 questions regarding the quality and residents’ perceptions of various aspects of the City of Renton. Factor analysis is a type of advanced analytics that looks at the responses to multiple questions and groups questions with highly correlated responses into factors . All 29 of the questions were analyzed, and the results showed that many of the answers were highly related (e.g., individual responses to questions dealing with government action were very similar). The scores of the related questions are combined to create a new variable called a dimension. The use of factor analysis to create these dimensions simplifies reporting and provides for a more stable model when running other analytics such as the Key Drivers Analysis later in this report. The table on the next page shows which questions were highly related to one another and how they were grouped to create each of the six dimensions: Maintenance and Environment, Inclusion, Livability, Traffic and Roads, Government Actions, and Inclusion. Figure 11: Overall Performance on Key Question Indicator Dimensions 2.89 2.82 2.66 2.63 2.59 2.52 2.51 1.00 2.00 3.00 4.00 Inclusion Maintenance / Environment Overall Mean of all Dimensions Livability Government Actions Alternative Transit Traffic and Roads Overall Key Community Dimension Scores A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 38 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups Table 7: Key Community Questions and Corresponding Dimensions Dimension Attributes 2015 2017 Maintenance / Environment UTIL_1 – Maintenance of sidewalks and walkways X X UTIL_2 – Street repair and maintenance X X UTIL_3 – Garbage, yard waste, and recycling collection service X X UTIL_4 – Taste and cleanliness of Renton’s drinking water X X UTIL_5 – Protecting and restoring Renton’s natural streams, lakes, and wetlands X X UTIL5_1 – Providing access to and preservation of open spaces such as trails, parks, and wetlands X X UTIL5_2 – Quality of the natural environment X N/A Inclusion DI1 – How would you rate Renton’s openness and willingness to include people of diverse backgrounds? X X DI2 – How would you rate the job Renton government does to reach out to and include its diverse cultural and language populations? X X GL5_7 – Providing support for people in need X X Livability GL1_1 – As a place to raise children X X GL1_2 – As a place to work X X GL1_3 – Neighborhood as a place to live X X GL4 – How would you rate Renton in terms of having a vibrant downtown with sufficient activities and shopping? X X GL5_3 – Availability of recreation activities X X GL5_4 – Well-planned residential neighborhoods X X GL5_5 – Well-planned business zones X X GL5_6 – Employment opportunities in Renton X X Traffic and Roads MOB_1 – Overall ease of travelling X X MOB_2 – Ease of car travel in Renton X X MOB_5 – Adequacy of local roads to support new residential and business developments X X Government Actions GA1 – Keeping residents informed X X GA2 – Seeking residents’ involvement and input X X GA3 – Having a clear vision and strategy for the future X X GA4 – Listening to its residents X X UTIL4 – Code enforcement related to property maintenance X X Alternative Transit MOB_3 – Ease of being able to walk to many different places X X MOB_4 – Adequacy of bike lanes and paths X X MOB_6 – Ability to get around Renton using public transportation X X MOB_7 – Ability to get from Renton to/from other places in the Puget Sound using public transportation X X A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 39 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups Grouped Ratings Inclusion is the highest rated of the six dimensions. • Although Inclusion was the second highest rated dimension in 2015, there have been no significant differences in the scores between the two surveys. • Openness and willingness to include people of diverse backgrounds continues to be the highest rated attribute within this dimension. Table 8: Performance on Key Community Questions—Inclusion Key Community Questions 2015 2017 Overall 2.77 2.89 Openness and willingness to include people of diverse backgrounds 3.08 3.17 Renton government reaching out and including its diverse populations 2.70 2.83 Providing support for people in need 2.51 2.55 Note: Red dividing lines in tables indicates the overall mean of the questions contained in that dimension. Base: All respondents (2015n = 503) (2017n = 524) Maintenance and Environment is the second highest rated dimension. • There have been no significant changes in this group compared to 2015. • Residents rate the city providing access to and preservation of open spaces highest within this group. • The lowest ratings continue to be maintenance related such as maintenance of sidewalks and walkways and street repair and maintenance. Table 9: Performance on Key Community Questions—Maintenance / Environment Key Community Questions 2015 2017 Overall 2.79 2.82 Providing access to and preservation of open spaces 2.90 2.99 Taste and cleanliness of Renton's drinking water 2.97 2.96 Renton’s performance protecting and restoring natural streams, lakes, and wetlands 2.84 2.89 Garbage, yard waste, and recycling collection services 2.91 2.81 Maintenance of sidewalks and walkways 2.58 2.68 Street repair and maintenance 2.53 2.63 Note: Red dividing lines in tables indicates the overall mean of the questions contained in that dimension. Base: All respondents (2015n = 503) (2017n = 524) A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 40 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups Livability remains third in the list receiving mostly “fair” to “good” ratings. • There have been no significant changes within this dimension when compared to 2015. • Neighborhoods and serving as a good place to raise children receive the highest ratings in this dimension. • Improvements could be made regarding business planning, employment opportunities, and downtown activities and shopping. Table 10: Performance on Key Community Questions—Livability Key Community Questions 2015 2017 Overall 2.52 2.63 Your neighborhood as a place to live 2.84 2.93 Renton as a place to raise children 2.53 2.70 Availability of recreation activities 2.69 2.70 Renton as a place to work 2.60 2.70 Well-planned residential neighborhoods 2.44 2.52 Well-planned business districts 2.38 2.50 Employment opportunities 2.46 2.42 Having a vibrant downtown with sufficient activities and shopping 2.22 2.40 Note: Red dividing lines in tables indicates the overall mean of the questions contained in that dimension. Base: All respondents (2015n = 503) (2017n = 524) Government Actions is one area that has seen real improvement when compared to 2015 as there have been significant score increases for three out of five attributes within Government Actions: • Having a clear vision and strategy to the future, Seeking residents’ involvement and input, and Listening to its residents have all increased vs 2015. • Issues related to code enforcement and property maintenance receive the lowest ratings in this group. Table 11: Performance on Key Community Questions—Government Actions Key Community Questions 2015 2017 Overall 2.42 2.59 ↑ Having a clear vision and strategy for the future 2.45 2.68 ↑ Keeping residents informed 2.59 2.68 Seeking residents’ involvement and input 2.42 2.64 ↑ Listening to its residents 2.42 2.60 ↑ Renton's code enforcement related to property maintenance 2.25 2.25 Note: Red dividing lines in tables indicates the overall mean of the questions contained in that dimension. Base: All respondents (2015n = 503) (2017n = 524) A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 41 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups Options for Alternative Transportation is the second lowest scoring dimension. • There have been no significant changes within this dimension when compared to 2015. • Mobility to/from other places using public transportation remains the top attribute within this dimension. • Getting around Renton using public transportation and the adequacy of bike lanes and paths continue to be areas for improvement. Table 12: Performance on Key Community Questions—Alternative Transit Key Community Questions 2015 2017 Overall 2.43 2.52 Ability to get from Renton to/from other places in the Puget Sound using public transportation 2.54 2.55 Ease of being able to walk to many different places 2.37 2.52 Ability to get around Renton using public transportation 2.44 2.51 Adequacy of bike lanes and paths 2.35 2.39 Note: Red dividing lines in tables indicates the overall mean of the questions contained in that dimension. Base: All respondents (2015n = 503) (2017n = 524) Traffic and Roads is the lowest rated Dimension in 2017. • There have been no significant changes within this dimension when compared to 2015. • The ease of car travel in Renton receives the highest rating in this category. • Improvements could be made to the adequacy of roads to support new developments. Table 13: Performance on Key Community Questions—Traffic and Roads Key Community Questions 2015 2017 Overall 2.46 2.51 Ease of car travel in Renton 2.50 2.55 Overall ease of travelling in Renton 2.50 2.53 Adequacy of roads to support new developments 2.39 2.43 Note: Red dividing lines in tables indicates the overall mean of the questions contained in that dimension. Base: All respondents (2015n = 503) (2017n = 524) A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 42 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups [Page intentionally left blank for pagination purposes] A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 43 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups KEY DRIVERS ANALYSIS Key Drivers Analysis uses a combination of factor and regression analyses to identify which areas have the greatest impact on residents’ overall impressions of Renton as measured by its 5-Star Rating. The purpose of these analyses is to determine which questions in the survey are most closely associated with Renton’s 5-Star Rating. While Key Drivers Analysis is somewhat complex, and a full description is beyond the scope of this report, in its simplest form, Key Drivers Analysis looks for a correlation between a respondent’s 5-Star Rating and how he or she responded to each of the key questions. If there is a significant correlation between the two, then the question (or dimension) is considered to be a “driver” of the 5-Star Rating. Key Drivers Analysis is useful as it provides the City with specific areas of focus in which to improve. For example, the question “providing support for people in need” is a key driver of Renton’s 5-Star Rating; however, satisfaction is relatively low in this area compared to other areas of government actions. Key Drivers Analysis suggests that if Renton was to focus on improving in this area—and residents recognize this improvement—Renton’s overall 5-Star Rating should increase. Conversely, “Renton as a place to raise children” is not a key driver of the 5-Star Rating. This does not mean that residents do or do not agree with this statement or that it is not important. In this case, it means that there is little variance in residents’ opinions, and that there is no strong correlation between this and Renton’s 5-Star Rating. A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 44 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups The first step in the analysis identifies the extent to which the six overall dimensions identified earlier impact Renton’s 5-Star Rating. The dimensions for Livability and Government Actions have a significant impact on Renton’s 5-Star Rating. This is not to suggest that the other dimensions are not important. Rather, it is likely that residents see Livability and Government Actions as more closely related to the overall quality of life in Renton. Figure 12: Key Drivers Analysis—Overall Dimensions Those factors in red and bold are key drivers—that is, a change in these areas would have a significant impact on Renton’s 5-Star Rating. Those factors in black are not drivers—that is, a change in these areas does not significantly impact Renton’s 5-Star Rating. Livability Government Actions Maintenance / Environment Traffic and Roads Inclusion Alternative Transit Key Drivers Analysis looks at relationships between individual survey questions or combinations of these questions and Renton’s 5-Star Rating and identifies the questions that have the greatest influence on Renton’s 5-Star Rating. A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 45 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups The second step in the analysis identifies the extent to which each of the individual Key Questions contained within the overall dimension is a key driver. Again, regression analysis is used to identify areas that drive Renton’s 5-Star Rating. At the end of the Key Drivers section is a summary table that identifies the key drivers and relative performances for each dimension and attribute within dimensions. Livability is the largest driver—that is, ratings for this dimension have the largest overall impact on Renton’s 5-Star Rating. Two of the eight attributes within this dimension have statistically significant impacts. They are indicated by bold, red text in the chart to the right. • Renton as a place to raise children • The City is performing about average—watch and maintain • Having well-planned residential neighborhoods • This is an area for improvement Figure 13: Key Drivers Analysis—Livability Those factors in red and bold are key drivers—that is, a change in these areas would have a significant impact on Renton’s 5-Star Rating. Those factors in black are not drivers—that is, a change in these areas does not significantly impact Renton’s 5-Star Rating. Renton as a place to raise children Well-planned residential neighborhoods Well-planned business districts Renton as a place to work Availability of recreation activities Employment opportunties Your neighborhood as a place to live Vibrant downtown A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 46 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups Government Actions is the second largest impact over Renton’s 5-Star Rating. Two of the five attributes in this dimension have a significatn impact on Renton’s 5-Star Rating. • Having a clear vision and strategy for the future • This is the top performing attribute in this dimension and has experienced a significant year over year improvement. Continue along this path. • Code enforcement related to property mainentance • For the second year running, this is the lowest rated attribute within this dimension. Figure 14: Key Drivers Analysis—Government Actions Those factors in red and bold are key drivers—that is, a change in these areas would have a significant impact on Renton’s 5-Star Rating. Those factors in black are not drivers—that is, a change in these areas does not significantly impact Renton’s 5-Star Rating. Having a clear vision and strategy for the future Seeking residents involvement and input Renton's code enforcement related to property maintenance Listening to its residents Keeping residents informed A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 47 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups Maintenance and Environment is not a statistically significant driver of Renton’s 5-Star Rating; however, three of the six attributes within this dimension do have an impact on the 5-Star Rating. • Taste and cleanliness of drinking water • Performs well, maintain • Street repair and maintenance • Lowest performing attribute in this dimension, improve. • Access to and preservation of open spaces • Top performing attribute in this dimension, maintain. Figure 15: Key Drivers Analysis—Maintenance and Environment Those factors in red and bold are key drivers—that is, a change in these areas would have a significant impact on Renton’s 5-Star Rating. Those factors in black are not drivers—that is, a change in these areas does not significantly impact Renton’s 5-Star Rating. Taste and cleanliness of drinking water Street repair and maintenance Access to and preservation of open spaces Maintenance of sidewalks and walkways Protecting and restoring streams, lakes, and wetlands Garbage, yardwaste, and recycling A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 48 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups While the dimension, Traffic and Roads is not a statistiacally significant driver of Renton’s 5-Star Rating, two of the three attributes within this dimension do have some impact. • Overall ease of travelling in Renton • Top performing attribute in this dimension, maintain. • Adequacy of roads to support new developments • An area for possible improvement. Figure 16: Key Drivers Analysis—Traffic and roads Those factors in red and bold are key drivers—that is, a change in these areas would have a significant impact on Renton’s 5-Star Rating. Those factors in black are not drivers—that is, a change in these areas does not significantly impact Renton’s 5- Star Rating. Overall ease of travelling in Renton Adequacy of roads to support new developments Ease of car travel in Renton A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 49 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups Inclusion is not a statistiacally significant driver of Renton’s 5-Star Rating. However, two of the three attributes within this dimension do have some impact. • Providing support for people in need and Adequacy of roads to support new developments • While both of these perform lower than Openness and willingness to include people of diverse backgrounds, they perform well compared to other attributes overall. Continue to monitor. Figure 17: Key Drivers Analysis—Inclusion Those factors in red and bold are key drivers—that is, a change in these areas would have a significant impact on Renton’s 5-Star Rating. Those factors in black are not drivers—that is, a change in these areas does not significantly impact Renton’s 5- Star Rating. Providing support for people in need Renton governement reaching out and including its diverse populations Openness and willingness to include people of diverse backgrounds A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 50 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups Alternative Transportation is not a statistically significant driver of Renton’s 5-Star Rating and has the lowest overall impact. However, two of the four attributes within this dimension do have some impact. • The Ability to get around Renton using public transportation and the Ease of beng able to walk to many different places are two areas to potentially improve. Figure 18: Key Drivers Analysis—Alternative Transit Those factors in red and bold are key drivers—that is, a change in these areas would have a significant impact on Renton’s 5-Star Rating. Those factors in black are not drivers—that is, a change in these areas does not significantly impact Renton’s 5- Star Rating. Ease of being able to walk to many different places Adequacy of bike lanes and paths Get from Renton to/from other places using public transportation Abilty to get around Renton using public transportation A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 51 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups Resource Allocation Analysis The final step in the analysis is to identify key areas where Renton may wish to allocate additional resources based on what is most important to residents (i.e., are key drivers of Renton’s 5-Star Rating) and current performance within individual areas. Four resource allocation strategies are identified: 1. Invest: These are areas that are key drivers of Renton’s 5-Star Rating and where residents’ agreement is below average when compared to the overall mean within each dimension. Investing in these areas would have a significant impact on Renton’s 5-Star Rating. In the table on the next page, these areas are highlighted in dark blue. 2. Maintain: These are areas identified as key drivers of Renton’s 5-Star Rating and where residents’ agreement is above average when compared to the overall mean within each dimension. Because of the impact of these items on Renton’s rating, it is important to maintain existing levels of service in these areas, as a decrease in the level of service would have a negative impact on Renton’s 5-Star Rating. These areas are highlighted in dark green. 3. Monitor: These are areas identified as key drivers of Renton’s 5-Star Rating and where residents’ agreement is at or near average when compared to the overall mean within each dimension. Because of the impact of these items on Renton’s rating and their mid-level satisfaction, these are areas to monitor and invest additional resources as available to improve performance. These items are highlighted in dark yellow. 4. Non-Drivers: These are areas that do not have a statistically significant impact on Renton’s 5-Star Rating and fall into three categories: a. Lower than average agreement: These are areas where residents’ agreement is below average when compared to the overall mean within each dimension. While these currently do not impact the City’s 5-Star Rating, they should be monitored to prevent potential issues. These are highlighted in light blue. b. Above average agreement: These are areas where residents’ agreement is above average when compared to the overall mean within each dimension. While these currently do not impact the City’s 5-Star Rating, they are high performers and should be maintained. These are highlighted in light green. c. Average agreement: These are areas where residents’ agreement is at or near average when compared to the overall mean within each dimension. While these currently do not impact the City’s 5-Star Rating, the residents believe that performance is adequate, and these should be maintained. These are highlighted in light yellow. A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 52 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups Table 14: Resource Allocation Analysis Livability Government Actions Maintenance / Environment Traffic and Roads Inclusion Alternative Transit Neighborhood as a place to live Clear vision and strategy for the future [IMPROVED] Access to and preservation of open spaces Ease of car travel in Renton Willingness to include people of diverse backgrounds Ability to get to/from Renton using public transportation Renton as a place to raise children Keeping residents informed Taste and cleanliness of Renton's drinking water Overall ease of travelling in Renton Renton including its diverse populations Ease of being able to walk to many different places Availability of recreation activities Seeking resident’s involvement and input [IMPROVED] Protecting and restoring natural streams, lakes, and wetlands Adequacy of roads to support new developments Providing support for people in need Ability to get around Renton using public transportation Renton as a place to work Listening to its residents [IMPROVED] Garbage, yard waste, and recycling collection services Adequacy of bike lanes and paths Well-planned residential neighborhoods Code enforcement related to property maintenance Maintenance of sidewalks and walkways Well-planned business districts Street repair and maintenance Employment opportunities Having a vibrant downtown with sufficient activities and shopping = Key Driver; = Key driver, lower-than-average agreement; invest = Key driver, near average agreement; monitor = Key driver, above-average agreement; maintain = Not a driver, lower than-average agreement; monitor = Not a driver, near average agreement; maintain = Not a driver, above-average agreement; maintain I M P O R T A N C E Importance A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 53 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups RENTON AS A PLACE TO LIVE General Livability Scores for eight of the nine areas regarding general livability in Renton have remained the same when compared to 2015. The only notable change is regarding Renton having a vibrant downtown. While this is still the lowest rated question, it has increased significantly when compared to 2015—from a mean score of 2.22 to 2.40. As in 2015, Renton’s highest ratings are for the quality of its neighborhoods, being a good place to raise children, and the availability of its recreation activities. Figure 19: General Livability - Overview GL1 – Please rate Renton on each of the following – Mean based on a 4-point scale from 1 to 4 Base: All respondents (2015n = 503) (2017n = 524) 2.84 2.53 2.69 2.60 2.51 2.44 2.38 2.46 2.22 2.93 2.70 2.70 2.70 2.55 2.52 2.50 2.42 2.40↑ 1.00 2.00 3.00 4.00 Your neighborhood as a place to live Renton as a place to raise children Availability of recreation activities Renton as a place to work Providing support for people in need Well-planned residential neighborhoods Well-planned business districts Employment opportunties Having a vibrant downtown 2015 2017 A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 54 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups Diversity and Inclusion Eighty-seven percent (87%) of residents say that Renton’s openness and willingness to include people of diverse backgrounds is “Good” or “Excellent”. • There are no significant differences across demographic groups on this question. Nearly two-thirds believe that the government does a “Good” or “Excellent” job reaching out and including the diverse population. • This has increased compared to 2015 due primarily to a significant increase in the percent who say “Excellent”. • However, similar to 2015, minorities provide lower ratings regarding outreach and inclusion. Figure 20: Diversity and Inclusion DI1 – How would you rate Renton’s openness and willingness to include people of diverse backgrounds DI2 – How would you rate the job the Renton government does to reach out to and include its diverse cultural and language populations Base: All respondents (2015n = 503) (2017n = 524) – Mean based on a 4-point scale from 1 to 4 Figure 21: Renton’s Job with Outreach and Inclusion DI2 – How would you rate the job the Renton government does to reach out to and include its diverse cultural and language populations (combined % “Good” and “Excellent” shown) Base: All respondents (2015n = 503) (2017n = 524) 1%3%5%8% 17%10% 33%21% ↓55% 53% 50% 52% 27%37%13%19% ↑ 3.08 3.17 2.70 2.83 ↑ 0% 20% 40% 60% 80% 100% 2015 2017 2015 2017 Excellent Good Fair Poor Mean 82%↑ 60%↓ 0% 20% 40% 60% 80% 100% White Only Minority Good+Excellent Openness and Inclusiveness Outreach and Inclusion A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 55 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups Familiarity and Use of Services Familiarity with services provided by the City to reach out to and include diverse populations is relatively low. While awareness is similar between white and minority residents, there are differences based on age and income. • Older residents are more likely to be familiar with outreach services. • Similarly, residents with lower incomes are also more likely to be aware of these services. Similar to awareness, use of Renton’s cultural and language services is also fairly low. Unlike awareness, there are no notable differences in the demographics of residents who have used these services compared to those who have not. Figure 22: Familiarity with Outreach Services DI3 – How familiar are you with services provided by the City of Renton to reach out and include its diverse cultural and language populations? Base: All respondents (2015n = 503) (2017n = 524) – Mean based on an 11-point scale from 0 to 10 Figure 23: Use of Outreach Services DI4 – Have you used any of these services (% “Yes” shown) Base: All respondents (2015n = 503) (2017n = 524) 20%20%19%22% 13% 23%28%↑12%↓25% 17% 29% 29% 33% 28% 34% 20%16%27% 21% 17% 8%8%9%4%↓ 19%↑ 4.29 4.00↓ 4.98↑ 4.00↓ 5.19↑ 0% 20% 40% 60% 80% 100% Overall Under 55 55+$38k+Below $38k Very Familiar Somewhat Familiar Neutral Not Very Familiar Not at All Familiar 19%18%20%17% 25% 0% 20% 40% Overall Under 55 55+$38k+Below $38k A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 56 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups Activities and Events - Participation Renton’s parks are very popular as nine out of ten (87%) households have visited a park in the past 12 months—the same as in 2015. • Fifty-eight percent of households have visited a city-run trail—a new question in 2017, • Just over half of households have visited the farmer’s market or downtown event—decreased from 66% in 2015, and • One third (35%) of households have attended neighborhood picnics in the past year—up from 21% in 2015. Figure 24: Participation in Activities and Events AE1 – In the past 12 months, have you or anyone in your household. . . Base: All respondents (2017n = 524)Note: the total % of HH Attended may vary slightly from the sum of “personally” and “someone else” due to rounding 11%6%10%7%5%6% 3%2% 73% 51%46%47% 31% 14%15%8% 87% 58%56%53% 35% 21%19% 10% 0% 20% 40% 60% 80% 100% Visited a park Visited city-run trails Participated in a City event Farmer's market / downtown event Attended neighborhood picnics Participated in a recreation program Attended visual / performing arts event Visited History Museum Personally Someone else Total % of HH Attended A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 57 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups Activities and Events – Types of Recreation Programs The summer concert series, youth sports, and adult sports/fitness classes are the three most common types of recreation programs in which households participate. Figure 25: Types of Recreation Programs AE3 –In which types of recreation programs did you or those in your household participate? Base: Residents who participated in a recreation program or visited a park (2017n = 112) 39%39%37% 31% 15% 12% 9% 0% 20% 40% 60% Summer concert series Youth sports Adult sports or fitness classes Aquatic program Summer youth and teen day camps Family films Renton sailing club or rowing center A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 58 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups Value of Special Events Overall, support for special events is very high: • Nearly half of residents “strongly” agree that special events build a sense of community—same as 2015. • Two out of five “strongly” agree that special events are a good use of public resources—same as 2015. • One-third “strongly” agree that special events highlight Renton’s diversity— new in 2017. Figure 26: Value of Special Events AE2_2 – Extent you agree or disagree that city sponsored special events and activities build a sense of community. AE2_3 – Extent you agree or disagree that city sponsored special events are a good use of public resources. AE2_4 – Extent you agree or disagree that city sponsored special events highlight Renton’s diversity. Base: All respondents (2015n = 503) (2017n = 524) – Mean based on a 5-point scale from 1 to 5 6%8%9% 16%17% 24% 32% 31%32% 46%43%35% 4.15 4.06 3.91 0% 20% 40% 60% 80% 100% Build a sense of community Are a good use of public resources Highlight Renton's diversity Strongly Agree Somewhat Agree Neutral Disagree Mean A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 59 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups SAFETY IN RENTON Situational Safety In general, residents feel fairly safe in Renton and ratings have been steady when compared to 2015. As expected, people generally feel less safe after dark, particularly downtown. Safety on Renton’s trails and safety after dark in neighborhoods continue to be areas for further exploration. There are no significant differences regarding feelings of safety by demographics or by geographic location. Figure 27: Safety in Renton SS1 – How safe or unsafe do you feel while walking alone in the following situations? Base: All respondents (2015n = 503) (2017n = 524) – Mean based on a 5-point scale from 1 to 5 4.70 4.51 4.07 4.04 3.74 3.48 3.34 2.63 4.69 4.52 4.20 3.95 3.79 3.64 3.35 2.81 1.00 2.00 3.00 4.00 5.00 The Landing safety - Daytime Neighborhood safety - Daytime Downtown safety - Daytime The Landing safety - After Dark Park safety - General Neighborhood safety - After Dark Trail safety - General Downtown safety - After Dark 2015 2017 A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 60 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups Situational Safety by Neighborhood Safety varies by neighborhood with those living in the City Center, Highlands, West Hill and Benson generally feeling less safe than others. Figure 28: Daytime Safety in Neighborhood SS1 – How safe or unsafe do you feel while walking alone in your neighborhood during the day? Base: All respondents (2015n = 503) (2017n = 524) Figure 29: Safety in Neighborhood After Dark SS1 – How safe or unsafe do you feel while walking alone in your neighborhood after dark? Base: All respondents (2015n = 503) (2017n = 524) 2%0%1%2%3%10%6%4%4%5%4%7%1%1%2%3%11% 26% 12% 26%25%27%26% 37% 83%74%81%69%68%63%64%54% 4.76 4.74 4.64 4.59 4.56 4.44 4.44 4.25 0% 20% 40% 60% 80% 100% Kennydale Cedar River East Plateau Talbot Highlands Benson City Center West Hill Very Safe Somewhat Safe Neither Safe nor Unsafe Somewhat Unsafe Very Unsafe Average 2%7%2%8%10%10%23%14%15%6%17% 19%19%19% 22% 2%2%10%7% 6%9%7% 7%51%45%39%39%29%29%43% 34% 33%36% 37%34%37%33%21%13% 4.04 3.99 3.93 3.86 3.68 3.56 3.46 2.93 0% 20% 40% 60% 80% 100% Kennydale East Plateau Cedar River Talbot Highlands Benson City Center West Hill Very Safe Somewhat Safe Neither Safe nor Unsafe Somewhat Unsafe Very Unsafe Average A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 61 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups Renton’s Police Department Eight out of ten residents are confident that the Police Department will respond to emergencies in a timely manner and more than seven out of ten believe that Renton’s police department is consistent in its law enforcement—both the same as 2015 findings. Additionally, three-quarters of residents believe that the police are “somewhat” or “very” approachable—also the same as in 2015. There are no differences in the way resident’s rate the police based on demographics such as age, race, and income nor are there differences based on geography. Figure 30: Police Service Interactions PD1 – How confident are you in Renton’s police department to respond to emergencies in a timely manner? PD2 – How confident are you in Renton’s police department to consistently enforce the laws? Base: All respondents (2015n = 503) (2017n = 524) – Mean based on an 11-point scale from 0 to 10 Figure 31: Approachability of Police PD4 – Overall, how would you rate the approachability of Police Officers in Renton? – Mean based on an 11-point scale from 0 to 10 Base: All respondents (2017n = 524) – Mean based on an 11-point scale from 0 to 10 7.62 7.297.70 7.35 0.00 1.00 2.00 3.00 4.00 5.00 6.00 7.00 8.00 9.00 10.00 Confidence in PD to respond in a timely manner Confidence in PD to consistently enforce the law 2015 2017 Not Approachable 8% Neutral 18% Somewhat Approachable 30% Very Approachable 45% Approachability of Police Mean: 7.67 A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 62 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups Emergency Preparedness Overall, 70 percent of residents indicate they are “somewhat” or “very” prepared for an emergency—the same as in 2015. However, less than half of residents are knowledgeable about the emergency preparedness programs offered by the city, and this has declined compared to 2015. A new question was introduced in 2017 regarding Renton’s ability to respond to major disasters. Overall, about half of residents agree that Renton is able to respond to major disasters. There are no differences based on demographics or geography. Figure 32: Household Emergency Preparedness DP1 – Emergency services states that households should have 5 to 7 days worth of food and water in order to be adequately prepared for emergencies. Using that as a guide, how prepared is your household for a disaster or emergency such as an earthquake or major storm? Base: All respondents (2015n = 503) (2017n = 524) – Mean based on a 4-point scale from 1 to 4 Figure 33: Knowledge about Renton’s Emergency Preparedness Programs DP2 – How knowledgeable are you about Emergency Preparedness programs offered by the City of Renton? Base: All respondents (2015n = 503) (2017n = 524) – Mean based on a 4- point scale from 1 to 4 Figure 34: Renton’s Ability to Respond to Major Disasters DP3 – To what extent do you agree or disagree that Renton is able to respond to major disasters such as earthquakes or floods? Base: All respondents (2017n = 524) – Mean based on an 11-point scale from 0 to 10 11%13% 17%17% 46%46% 26%24% 2.86 2.81 0% 20% 40% 60% 80% 100% 2015 2017 Very Prepared Somewhat Prepared Not Very Prepared Not at all Prepared Mean 34%41% 27% 26% 30%25% 10%8% 2.16 2.01 ↓ 0% 20% 40% 60% 80% 100% 2015 2017 Very Knowledgeable Somewhat Knowledgeable Not Very Knowledgeable Not at all Knowledgeable Mean 10% 41% 34% 14% 0% 20% 40% 60% 80% 100% Agreement Strongly Agree Agree Neutral Disagree Mean A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 63 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups MOBILITY General Mobility Transportation is a large issue throughout the Puget Sound, and Renton’s residents face many of the same challenges as other communities. As in 2015, Renton generally receives “Good” ratings on mobility and there are no significant year over year differences. However, there is a marked difference in responses between residents who own their home vs. those who rent. Homeowners give significantly lower ratings for all mobility questions except the adequacy of bike lanes and paths. There are no other notable differences regarding mobility and no differences of opinion dependent on a resident’s location. Figure 35: Mobility In and Around Renton MOB – Please note that Renton has no control over major highways or interstates such as 167 or 405 so when thinking about travel, do not include these highways. How would you rate Renton on each of the following? Base: All respondents (2015n = 503) (2017n = 524) – Mean based on a 4-point scale from 1 to 4 2.54 2.50 2.50 2.37 2.44 2.39 2.35 2.55 2.55 2.53 2.52 2.51 2.43 2.39 1.00 2.00 3.00 4.00 Get to/from Renton using public transportation Ease of car travel in Renton Overall ease of travelling in Renton Ease of being able to walk to many different places Get around Renton using public transportation Adequacy of roads to support new developments Adequacy of bike lanes and paths 2015 2017 A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 64 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups [Page intentionally left blank for pagination purposes] A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 65 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups UTILITIES AND MAINTENANCE Utilities and Maintenance Overall, residents feel that Renton is doing a fairly good job in running utilities, managing the environment, and maintaining the infrastructure and there are no significant differences compared to 2015. However, there are some differences based where residents live. Residents living in the City Center provide higher ratings for street repair and maintenance; Renton’s performance protecting and restoring natural streams, lake and wetlands; and providing access to and preservation of open spaces. Figure 36: Utilities and Maintenance UTIL1 – How would you rate Renton on each of the following? Base: All respondents (2015n = 503) (2017n = 524) – Mean based on a 4-point scale from 1 to 4 2.90 2.97 2.84 2.91 2.58 2.53 2.99 2.96 2.89 2.81 2.68 2.63 1.00 2.00 3.00 4.00 Providing access to and preservation of open spaces Taste and cleanliness of Renton's drinking water Protecting and restoring natural streams, lakes, and wetlands Garbage, yardwaste, and recycling collection services Maintenance of sidewalks and walkways Street repair and maintenance 2015 2017 A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 66 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups Code Enforcement Overall, 16 percent of residents feel that dilapidated properties are a “Major” problem in Renton and 12 percent feel it is a “Major” problem in their neighborhood—both findings are similar to 2015. • Residents in the City Center are the most likely to feel that dilapidated properties are a major issue in their neighborhood, and third most likely to feel they are a “Major” problem in Renton overall. • Conversely, residents living in Kennydale and Talbot are the least likely to feel that dilapidated properties are a “Major” issue. Figure 37: Code Enforcement How would you rate Renton's efforts to enforce codes related to property maintenance issues such as weeds, junk lots or abandoned buildings? Base: All respondents (2015n = 503) (2017n = 524) Figure 38: Dilapidated Properties – % “Major” Problem Overall UTIL2 – To what extent are dilapidated properties a problem in Renton Overall? Base: All respondents (2015n = 503) (2017n = 524) - % “Major” Problem Figure 39: Dilapidated Properties – % “Major” Problem In Neighborhood UTIL2 – To what extent are dilapidated properties a problem in your neighborhood? Base: All respondents (2015n = 503) (2017n = 524) 19% 23% 42% 34% 34% 37% 5% 6% 0%20%40%60%80%100% 2015 2017 Poor Fair Good Excellent 4% 7% 14% 14% 16% 19% 20% 22% 28% 0%10%20%30%40% Talbot Kennydale Benson Cedar River Overall Highlands City Center West Hill East Plateau 2% 5% 6% 9% 9% 12% 13% 13% 21% 0%10%20%30%40% Cedar River Kennydale Talbot East Plateau West Hill Overall Benson Highlands City Center A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 67 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups CIVIC ENGAGEMENT AND GOVERNMENT Civic Engagement One third of residents have had someone in their household volunteer in the past year and one in five have voiced their opinion regarding city matters. Renton residents use a variety of information sources to stay up-to-date and there have been several changes compared to 2015 regarding the modes used. The most common information source is Renton’s website (44%). This is followed by The Renton Reporter which has seen use decline from 59 to 36 percent. New to 2017 is the Mayor’s e-Newsletter—21 percent of residents use this as an information source. Figure 40: Information Sources Used INFO1 – Which of the following do you use to get information about the City of Renton? Base: All respondents (2015n = 503) (2017n = 524) – Multiple select, results may sum to more than 100% Figure 41: Civic Engagement CIVIC1_1 – In the past 12 months, have you or your household members voiced your opinions regarding the City to a City employee? CIVIC1_2 – In the past 12 months, have you or your household members volunteered your time to a group or activity to help others in your neighborhood? Base: All respondents (2015n = 503) (2017n = 524) 4% 8% 15%↓ 21% 24%↓ 33%↑ 36%↓ 36%↓ 44% 4% 8% 22% 37% 23% 47% 59% 42% 0%20%40%60%80%100% Other Cable Access Channel 21 Byte of Renton Mayor's e-Newsletter Renton Parks Brochure Social Media Renton City News Renton Reporter Renton's website 2015 2017 6%3% 27% 17% 32% 19% 0% 20% 40% Volunteered Voiced Opinion to City Personally Someone else Total % of HH A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 68 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups Government Vision and Involvement As noted in the Community Indicators and the Key Drivers section of this report, issues related to Government Actions, Vision, and Involvement have seen increased ratings compared to 2015, and there are few differences based on demographics and geography. There are two key differences; homeowners give lower ratings than renters regarding Renton seeking residents’ involvement and input and to Renton listening to its residents. Figure 42: Performance of Government’s Involvement with Residents GA1 – How would you rate the job the Renton City Government does in each of the following? Base: All respondents (2015n = 503) (2017n = 524) 2.45 2.59 2.42 2.42 2.68 ↑2.68 2.64 ↑2.60 ↑ 1.00 2.00 3.00 4.00 Having a clear vision and strategy for the future Keeping residents informed Seeking residents involvement and input Listening to its residents 2015 2017 A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 69 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups City Employees Thirty-nine percent (39%) of Renton residents have had contact with an employee of the City—the same as 2015. • Two-thirds of those contacts are in person—similar to 2015. • Over 80 percent of residents rate the employees they have contacted as “Good” or “Excellent”—also similar to 2015. Figure 43: Contact with City Employees CE1 – In the past 12 months, have you had contact with an employee of the City of Renton? Base: All respondents (2017n = 524) Figure 44: Performance of Renton City Employees GOV3 – In your most recent contact, how would you rate City of Renton employees on each of the following? Respondents with Contact with City Employees (2015n = 222) (2017n = 214) Figure 45: Type of Contact with City Employees CE2 – Was that contact in person, via email, or over the phone? Base: Respondents with Contact with City Employees (2017n = 214) Yes 39% No 61% Contact with City Employee 3.37 3.18 3.19 3.153.24 3.15 3.14 3.09 1.00 2.00 3.00 4.00 Courtesy Knowledge Overall Impressions Responsiveness 2015 2017 7% 27% 65% 0%20%40%60%80%100% Email Phone In Person Type of Contact A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 70 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups [Page intentionally left blank for pagination purposes] A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 71 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups APPENDICES APPENDIX I—ADDRESS-BASED SAMPLING In the past, a random-digit dialing (RDD) telephone survey was used. While RDD telephone survey research continues to be used widely, it has come under increased scrutiny due to the proliferation of cell phones as well as declining response rates. This has called into question the representativeness of surveys conducted using traditional RDD samples. Estimates today are that as many as 46 percent of all households in King County no longer have a landline telephone and rely strictly on a cell phone or other mobile devices to make and receive calls. An additional 17 percent of households have both landline and cell phone numbers but rely primarily on their cell phones.2 To address the high incidence of cell phone–only households or households whose members primarily use cell phones, a major methodological change to address-based sampling (ABS) was implemented beginning with the 2015 Community Survey. In 2017, the ABS methodology was enhanced with the introduction of e-mail addresses to increase response rates and reduce survey costs. The sample frame was composed of a list of all addresses in Renton—as defined by census block groups—including those indicating that post office boxes are the only way they get mail. This list was then matched against a comprehensive database to determine if the household had a matching landline or cell phone number. Additionally, e-mail addresses were appended where possible. a. If no matching phone number was found, the household was sent a letter signed by the city manager asking them to complete the survey online or by calling a toll-free number. b. If an e-mail address was found, the household was sent an e-mail inviting them to complete the survey online or by calling a toll-free number. Non-responders were contacted by phone. c. If a matching phone number was found, the household was called and asked to complete the survey by phone. d. In order to obtain a representative sample of multi-family households, the ABS sample was appended with a dwelling-type indicator (single- vs. multi-family home) and addresses marked as multi-family were over-sampled during the mailing of the invitations. The passage below from Centris Marketing Intelligence sums up a few of the key advantages of using address-based sampling: Recent advances in database technologies along with improvements in coverage of household addresses have provided a promising alternative for surveys that require representative samples of households. Obviously, each household has an address and virtually all households receive mail from the U.S. Postal Service (USPS)… Given the evolving problems associated with telephone surveys on the one hand, and the exorbitant cost of on-site enumeration of housing units in area probability sampling applications on the other, many researchers are considering the use of [USPS databases] for sampling purposes. Moreover, the growing problem of non-response—which is not unique to any individual mode of survey administration—suggests that more innovative approaches will be necessary to improve survey participation. These are among the reasons why multi-mode methods for data collection are gaining increasing popularity among survey and market researchers. It is in this context that address- based sample designs provide a convenient framework for an effective administration of surveys that employ multi-mode alternatives for data collection.3 2 National Health Statistics Reports December 18, 2013, “% Distribution of Household Telephone Status for Adults Aged 18 and Over,” http://www.cdc.gov/nchs/data/nhsr/nhsr070.pdf 3 White Paper, Address Based Sampling, Centris Marketing Intelligence, December 2008. A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 72 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups Table 15: Distribution of Landline versus Cell Phone Households Unweighted Weighted Population Estimate (2013 NHS)4 Landline Sample Cell Sample Web Sample Total Sample Landline Sample Cell Sample Web Sample Total Sample Only have a cell phone 2% 54% 64% 51% 3% 56% 69% 57% 46% Primarily use a cell phone 15% 23% 18% 18% 16% 19% 18% 18% 16% Use landline and cell phone 47% 23% 11% 20% 45% 25% 8% 17% 21% Primarily use a landline 23% 0% 6% 8% 23% 0% 4% 5% 10% Only have a landline 13% 0% 1% 3% 12% 0% 1% 2% 5% Additionally, as the table below indicates, residents without landline numbers (those invited to take the survey online) are demographically different from those contacted via telephone. As would be expected, web respondents are more likely to be male, younger, and newer residents— demographics that are more difficult to contact with traditional telephone dialing. For a full break-out of demographics surveyed versus the population of Renton, see Appendix IV. Table 16: Respondent Demographics by Phone versus Web Sample (unweighted) Gender Age Landline Sample Cell Sample Web Sample Landline Sample Cell Sample Web Sample Male 37% 49% 47% 18 to 34 2% 16% 22% Female 63% 51% 52% 35 to 54 10% 52% 39% 55+ 88% 32% 39% 4 National Health Statistics Reports – Wireless Substitution: State-level Estimates from the National Health Interview Survey, 2012 http://www.cdc.gov/nchs/data/nhsr/nhsr070.pdf A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 73 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups Map 8: Location of Respondents A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 74 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups [Page intentionally left blank for pagination purposes] A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 75 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups APPENDIX II—RESPONSE RATES Response rates are calculated using formulas provided by the American Association for Public Opinion Research (www.aapor.org). The formula used takes into consideration the number of phone numbers dialed, the number of eligible contacts reached (18+ live in Renton, etc.), and the number of ineligible households dialed (no one over 18, not in Renton, etc.). The AAPOR calculation is generally only used for telephone based surveys. The reason for this is that precise disposition records can be kept each time a phone number is dialed, specifically for numbers dialed that did not result in a completed survey. With mail or online samples, the specific reasons for non-completion are unknown. While the AAPOR calculation can be applied it is not as exact. Table 17: Response Rates by Mode – Resident Survey LANDLINE CELL PHONE TOTAL PHONE EMAIL-TO- ONLINE SNAIL MAIL- TO-ONLINE GRAND TOTAL TOTAL COMPLETED INTERVIEWS 91% 119% 210% 60% 254% 524% RESPONSE RATE 14.65% 5.39% 7.59% 13.67% 5.54% 5.46% CONTACT RATE 21.53% 12.95% 15.51% 13.67% 98.52% 50.34% COOPERATION RATE 75.76% 49.53% 57.17% 100% 5.62% 11.01% Contact rate is the proportion of all cases in which some responsible member of the housing unit was reached for the survey. Cooperation rate is the proportion of all cases interviewed of all eligible units contacted. Response rates are the number of completed interviews with reporting units divided by the number of eligible reporting units in the sample. A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 76 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups [Page intentionally left blank for pagination purposes] A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 77 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups APPENDIX III—WEIGHTING The weights were applied in two stages. The first stage weight adjusted for sample frame type by taking the proportion in the sample frame and dividing by the proportion of completed interviews for each sample type. The second weight is a post- stratification weight to make adjustments for imperfections in the sample and to ensure that the final sample represents the general population in Renton. Specifically, a raking weight was applied to ensure that gender, age, race, and income distributions of the sample match those of all Renton residents. While quotas were created to minimize the differences between the sampled population and the actual population, it is common to find that older individuals—those 55 years old and older—are over-represented in general population studies. Conversely, younger residents—those between 18 and 24 years of age—are under-represented in general population studies. The enhanced methodology used for this study provided a fairly representative sample, but weighting was still used to ensure that differences in responses over the years are not a factor of differences in the characteristics of the respondents in the final sample. The purpose of weighting is to create a multiplier to adjust the final sample distribution so that the survey results better reflect the population. This is done by applying a multiplier to each individual based on that person’s age and gender. Older residents receive a smaller multiplier (e.g., 0.8) while younger residents receive a higher multiplier (e.g., 1.2). Table 18: Weighting—Unweighted and Weighted Data Compared to Renton Population 2017 Renton Survey (unweighted) 2017 Renton Survey (weighted) Renton Population* Gender Male Female 46% 53% 49% 51% 49% 51% Age** 18–34 35–54 55 Plus 18% 38% 45% 30% 39% 30% 30% 41% 29% Race White Alone Not White Alone 70% 30% 49% 51% 47% 53% Income* Less than $38,000 $38,000 or greater 20% 80% 24% 76% 25% 75% Children in Household None One or More 76% 24% 69% 31% 68% 32% Home Ownership Own Rent 67% 33% 65% 35% 53% 47% Years Lived in Renton 0–5 6–10 11–20 21 or More 40% 13% 18% 29% 44% 15% 21% 21% N/A *Source for population figures: All data are 2015 American Survey five-year estimates. With Head of Household adjustment **Note: Age was imputed for respondents who refused their age. A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 78 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups [Page intentionally left blank for pagination purposes] A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 79 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups APPENDIX IV—UNWEIGHTED AND WEIGHTED BASE SIZES Unless otherwise noted, all reported statistics are based on weighted base sizes. For reference, the table below provides both weighted and unweighted base sizes for each subgroup of respondents shown in this report. Weighted versus Unweighted Base Sizes All Respondents By Zone 2015 (n = 503) 2017 (n = 524) Benson 2017 (n = 127, nw weighted = 138) City Center 2017 (n = 75, nw weighted = 67) Highlands 2017 (n = 146, nw weighted = 145) West Hill 2017 (n = 30, nw weighted = 37) Talbot 2017 (n = 48, nw weighted = 48) East Plateau 2017 (n = 35, nw weighted = 34) Cedar River 2017 (n = 32, nw weighted = 29) Kennydale 2017 (n = 28, nw weighted = 25) Groups of Respondents Contact with Renton City Employee 2015 (n = 222, nw weighted = 206) 2017 (n = 214, nw weighted = 198) A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 80 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups [Page intentionally left blank for pagination purposes] A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 81 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups APPENDIX V—MARGIN OF ERROR The margin of error is a statistic expressing the amount of random sampling error in a survey's results. The larger the margin of error, the less faith one should have that the survey’s reported results are close to the true figures—that is, the figures for the whole population. The margin of error decreases as the sample size increases, but only to a point. Moreover, the margin of error is greater when there is more dispersion in responses—for example, 50 percent respond yes, and 50 percent respond no—than when opinions are very similar—for example, 90 percent respond yes and 10 percent respond no. The margin of error in the Renton Resident Survey is generally no greater than plus or minus 4.2 percentage points at a 95 percent confidence level. This means that if the same question were asked of a different sample but using the same methodology, 95 times out of 100, the same result within the stated range would be achieved. The following table provides additional insights into the margin of error with different sample sizes. The proportions shown in the table below Table 19: Error Associated with Different Proportions at Different Sample Sizes Sample Size Maximum Margin of Error 30 17.8% 50 13.9% 100 9.8% 200 6.9% 300 5.7% 400 4.9% 600 4.0% 800 3.5% A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 82 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups [Page intentionally left blank for pagination purposes] A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 83 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups APPENDIX VI —RESIDENT QUESTIONNAIRE 4City of Renton 2017 Resident Survey DATE LAST MODIFIED: 9/25/2015 TEXT CONVENTIONS RED TEXT DENOTES PROGRAMMING INSTRUCTIONS TEXT IN ALLCAPS IS NoT READ TO RESPONDENTS Text in Yellow highlight indicates question is still being considered in conjunction with the client Text in Grey highlight indicates questions to be deleted as necessary for time saving purposes WEB PROGRAMMING INSTRUCTIONS [ALL 998/999 OPTIONS SHOULD BE HIDDEN FOR WEB RESPONDENTS UNLESS/UNTIL THE RESPONDENT TRIES TO ENTER PAST THE QUESTION WITHOUT PROVIDING A RESPONSE] [SHOW “UNREAD” RESPONSE OPTIONS, AND USE SENTENCE CASE (CAPITALIZE FIRST LETTER OF WORD / PHRASE ONLY)] [RATING SCALES MUST BE SHOWN IN THE FORMAT BELOW:] Much Worse Than Other Communities Much Better Than Other Communities 0 1 2 3 4 5 6 7 8 9 10 Easy to get around by car ⃝ ⃝ ⃝ ⃝ ⃝ ⃝ ⃝ ⃝ ⃝ ⃝ ⃝ Public transportation available to where I need to go ⃝ ⃝ ⃝ ⃝ ⃝ ⃝ ⃝ ⃝ ⃝ ⃝ ⃝ A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 84 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups SAMPLE PLAN Total # of Completes 500+ Completes by Sample Type Landline 125 Cellphone 75 (Online) 300(+) Quotas Male 18+ Minimum 222 Male 18-34 Minimum 49 Male 55+ Maximum 93 Female 18+ Maximum 278 Female 18-34 Minimum 50 Female 55+ Maximum 104 Race – White Alone Maximum 262 Race – Not White Only Minimum 238 Low income – Under $38,000/yr Minimum 101 A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 85 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups INTRODUCTION [BASE: ALL RESPONDENTS] [PROGRAMMING: SECTION FOR TIMING] [ONLY DISPLAY FOR WEB RESPONDENTS: LOGIN WILL NoT BE DISPLAYED IN TEST LINK] WEB LOGIN Please enter your unique user name from the mailing you received: [ONLY DISPLAY FOR PHONE RESPONDENTS] ISCALLIN (DO NoT READ) INTERVIEWER: Did this respondent call-in to do the survey? IF YOU ARE NoT SURE, CODE “No” BELOW. 1. Yes, respondent called in [SKIP QUOTA EVAL ON AGE/GENDER] 2. No, regular outbound dialing [DISPLAY FOR PHONE RESPONDENTS ONLY] INTROTEL [PHONE NoTATION] (REREAD THIS SCREEN IF YOU HAVE A NEW RESPONDENT ON THE PHONE, OTHERWISE PRESS >> TO GET INTO THE SURVEY) Hello. This is _________ with Northwest Research Group, calling on behalf of the City of Renton. We are conducting a survey to gather resident’s opinions regarding satisfaction with City services and would like to include the opinions of your household. The information will be used to help Renton plan for the future and improve services to the community. This study is being conducted for research purposes only, and everything you say will be kept strictly confidential. This call may be monitored and/or recorded for quality control purposes. (IF NECESSARY) Your phone number has been randomly chosen for this study. (IF NECESSARY) The study should take about 15 minutes. [DO NoT DISPLAY IF PHONE] INTROWEB Thank you for agreeing to complete this important survey for the City of Renton. Your household is one of a small number of households randomly selected to participate in this survey so your participation is vital to the success of this research. The survey should take about 15 minutes and is being conducted for research purposes only. Your responses will be kept strictly confidential. Your input will be used to help Renton plan for the future and improve services to the community. A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 86 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups ASK CP0 IF SAMPLETYPE=CELLPHONE CP0 Are you currently driving a car or doing any activity requiring your full attention? 00 No 01 Yes (END CALL AND SCHEDULE CALLBACK IN NUTTY) [SKIP TO THANK1] 998 [PHONE NOTATION: (DO NOT READ)] Don’t know 999 [PHONE NOTATION: (DO NOT READ)] Refused / Prefer not to answer SCR1 Are you an adult head of your household and 18 years of age or older? 00 No 01 Yes 999 [PHONE NOTATION: (DO NOT READ)] Don’t know / Prefer not to answer [IF SCR1=00/999 (NO) AND SURVEY TYPE IS PHONE, ASK SCR1R] [IF SCR1=00/999 AND SURVEY TYPE IS WEB, THANK AND TERM (THANK3)] SCR1R May I please speak with an adult head of household 18 years of age or older? (CLARIFY BETWEEN NO AND NOT AVAILABLE AND CODE ACCORDINGLY) 01 Yes [GO BACK TO INTROTEL] 02 Not Available (SELECT THIS OPTION AND COLLECT RESPONDENT NAME SO THAT WE KNOW WHO TO CALLBACK - SCHEDULE A CALLBACK IN NUTTY AND RECORD NAME IN YOUR CALLBACK NOTES) [GO BACK TO INTROTEL, BUT ROUTE TO SCR1Ri FIRST WHICH READS “Click the Next button to go back to the intro…”] 03 No one in household 18 or older [THANK AND TERM (THANK3)] 04 Refused [SCREENER REFUSAL (THANK2)] SCR2 Are you a current resident of Renton? (AS NEEDED) Do you live within the Renton City Limits? 00 [PHONE NOTATION: (DO NOT READ)] No [SKIP TO THANK4] 01 Yes 999 [PHONE NOTATION: (DO NOT READ)] Don’t know / Prefer not to answer [SKIP TO THANK2] SCR4 Just to make sure that our study is representative of the City of Renton, please provide your age. ___ Enter Age [IF UNDER 18 TERMINATE – THANK3] 998 [PHONE NOTATION: (DO NOT READ)] Don’t know 999 [PHONE NOTATION: (DO NOT READ)] Prefer not to answer A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 87 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups ASK SCR4A IF SCR4=998 OR 999 SCR4A Which of the following categories does your age fall into? [PHONE NOTATION: READ LIST UNTIL VALID RESPONSE IS GIVEN)] 01 18-24 02 25-34 03 35-44 04 45-54 05 55-64 06 65 or older 998 [PHONE NOTATION: (DO NOT READ)] Don’t know 999 [PHONE NOTATION: (DO NOT READ)] Prefer not to answer PROGRAMMER: CREATE VARIABLE, “AGE” MONITOR FOR DISTRIBUTION IN PORTAL VALUE LABLES FOR AGE (LOGIC IN PARENTHESIS) 01 18 TO 34 [((SCR4 GE 18) AND (SCR4 LE 34)) OR (SCR4A = 01, 02)] 02 35 TO 54 [((SCR4 GE 35) AND (SCR4 LE 54)) OR (SCR4A = 03, 04)] 03 55 PLUS [((SCR4 GE 55) AND (SCR4 LE 98)) OR (SCR4A = 05, 06)] 99 UNKNoWN [QSCR4A = 98, 99] SCR5 Do you identify as… 01 Male 02 Female, 03 Something else (specify) 998 [PHONE NOTATION: (DO NOT READ)] Don’t know [EXCLUSIVE] 999 [PHONE NOTATION: (DO NOT READ)] Refused / Prefer not to answer [EXCLUSIVE] SCR6 Which categories do you consider yourself? [PHONE NOTATION: (READ LIST, GET A YES OR NO AFTER EACH)] [PHONE NOTATION: (IF NECESSARY)] We only ask to ensure we include the opinions from all the residents of Renton. 01 White 02 Hispanic, Latino, or Spanish origin 03 Black or African American 04 Asian 05 American Indian or Alaska Native 06 Middle Eastern or North African 07 Native Hawaiian or Other Pacific Islander 888 [PHONE NOTATION: (DO NOT READ)] Other (Please specify) [SPECIFY] 998 [PHONE NOTATION: (DO NOT READ)] Don’t know [EXCLUSIVE] 999 [PHONE NOTATION: (DO NOT READ)] Refused / Prefer not to answer [EXCLUSIVE] A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 88 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups PROGRAMMER: CREATE VARIABLE, “RACE” MONITOR FOR DISTRIBUTION IN PORTAL VALUE LABELS FOR RACE (LOGIC IN PARENTHESIS) 01 WHITE-ONLY [SCR6=01 AND No OTHER SELECTION] 02 NoT WHITE-ONLY [SCR6=02 OR 03 OR 04 OR 06 OR 07] 03 OTHER/UNKNoWN [(SCR6=888 AND No OTHER SELECTION) OR SCR6=998, 999] SCR7 Is your overall household income above or below $38,000 per year? 01 Above $38,000 02 Below $38,000 998 [PHONE NOTATION: (DO NOT READ)] Don’t know 999 [PHONE NOTATION: (DO NOT READ)] Refused / Prefer not to answer A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 89 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups LIVABLE COMMUNITY [BASE: ALL] [PROGRAMMING: SECTION FOR TIMING] NWRG1 Using a scale from 0 to 10 where “0” means the quality of life in Renton “does not meet your expectations at all” and “10” means the quality of life “greatly exceeds your expectations”, how would you rate the overall quality of life in Renton? (IF DON’T KNOW/PREFER NOT TO ANSWER) Please use your best estimate, there are no right or wrong answers. Does Not Meet Expectations at All Greatly Exceeds Expectations 0 1 2 3 4 5 6 7 8 9 10 998 [PHONE NOTATION: (DO NOT READ)] Don’t know 999 [PHONE NOTATION: (DO NOT READ)] Prefer not to answer NWRG2 Using the same expectations scale, how would you rate the overall quality of services provided by the City of Renton? (IF DON’T KNOW/PREFER NOT TO ANSWER) Please use your best estimate, there are no right or wrong answers. Does Not Meet Expectations at All Greatly Exceeds Expectations 0 1 2 3 4 5 6 7 8 9 10 998 [PHONE NOTATION: (DO NOT READ)] Don’t know 999 [PHONE NOTATION: (DO NOT READ)] Prefer not to answer NWRG3 Compared with other cities and towns, how would you rate Renton as a place to live? Use a scale from 0 to 10 where 0 means “Significantly worse than other cities and towns” and 10 means “significantly better than other cities and towns" [PHONE NOTATION: (IF DON’T KNOW/PREFER NOT TO ANSWER) Please use your best estimate, there are no right or wrong answers.] Significantly worse than other cities and towns Significantly better than other cities and towns 0 1 2 3 4 5 6 7 8 9 10 998 [PHONE NOTATION: (DO NOT READ)] Don’t know / Not familiar with other cities and towns 999 [PHONE NOTATION: (DO NOT READ)] Prefer not to answer A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 90 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups NWRG4 Using a scale from “0” to “10” where “0” means “Strongly headed in the wrong direction” and 10 means “Strongly headed in the right direction”, overall, would you say that Renton is headed in the right or wrong direction? (IF DON’T KNOW/PREFER NOT TO ANSWER) Please use your best estimate, there are no right or wrong answers. Strongly headed in the wrong direction Strongly headed in right direction 0 1 2 3 4 5 6 7 8 9 10 998 [PHONE NOTATION: (DO NOT READ)] Don’t know 999 [PHONE NOTATION: (DO NOT READ)] Prefer not to answer NWRG5 Thinking about services and facilities in Renton, do you feel you are getting your money’s worth for your tax dollar or not? Please use a scale from 0 to 10 where “0” means “definitely not getting your money’s worth” and “10” means “definitely getting your money’s worth.” (IF DON’T KNOW/PREFER NOT TO ANSWER) Please use your best estimate, there are no right or wrong answers. Definitely not getting my money’s worth Definitely getting my money’s worth 0 1 2 3 4 5 6 7 8 9 10 998 [PHONE NOTATION: (DO NOT READ)] Don’t know 999 [PHONE NOTATION: (DO NOT READ)] Prefer not to answer A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 91 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups GENERAL LIVABILITY [BASE: ALL] [PROGRAMMING: SECTION FOR TIMING] GLINT Please rate Renton on each of the following. . . [PHONE NOTATION: (READ LIST)] [RANDOMIZE DISPLAY ORDER] GL1_1 As a place to raise children? GL1_2 As a place to work? GL1_3 Your neighborhood as a place to live? 01 Poor 02 Fair 03 Good 04 Excellent 998 [PHONE NOTATION: (DO NOT READ)] Don’t know 999 [PHONE NOTATION: (DO NOT READ)] Prefer not to answer GL4 How would you rate Renton in terms of having a vibrant downtown with sufficient activities and shopping? [PHONE NOTATION: (READ LIST)] 01 Poor 02 Fair 03 Good 04 Excellent 998 [PHONE NOTATION: (DO NOT READ)] Don’t know 999 [PHONE NOTATION: (DO NOT READ)] Prefer not to answer GL5INT How would you rate Renton on each of the following. . . [PHONE NOTATION: (READ LIST)] [RANDOMIZE DISPLAY ORDER] GL5_3 Availability of recreation activities GL5_4 Well-planned residential neighborhoods GL5_5 Well-planned business districts GL5_6 Employment opportunities in Renton GL5_7 Providing support for people in need 01 Poor 02 Fair 03 Good 04 Excellent 998 [PHONE NOTATION: (DO NOT READ)] Don’t know 999 [PHONE NOTATION: (DO NOT READ)] Prefer not to answer A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 92 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups DIVERSITY AND INCLUSION [BASE: ALL] [PROGRAMMING: SECTION FOR TIMING] DI1 How would you rate Renton’s openness and willingness to include people of diverse backgrounds? [PHONE NOTATION: (READ LIST)] 01 Poor 02 Fair 03 Good 04 Excellent 998 [PHONE NOTATION: (DO NOT READ)] Don’t know 999 [PHONE NOTATION: (DO NOT READ)] Prefer not to answer DI2 How would you rate the job Renton government does to reach out to and include its diverse cultural and language populations? [PHONE NOTATION: (READ LIST)] 01 Poor 02 Fair 03 Good 04 Excellent 998 [PHONE NOTATION: (DO NOT READ)] Don’t know 999 [PHONE NOTATION: (DO NOT READ)] Prefer not to answer DI3 Now, using a scale from 0 to 10 where 0 means “not at all familiar” and 10 means “very familiar,” how familiar are you with services provided by the City of Renton to reach out and include its diverse cultural and language populations? Not at all familiar Very familiar 0 1 2 3 4 5 6 7 8 9 10 998 [PHONE NOTATION: (DO NOT READ)] Don’t know 999 [PHONE NOTATION: (DO NOT READ)] Prefer not to answer DI4 Have you used any of these services? 00 No 01 Yes 998 [PHONE NOTATION: (DO NOT READ)] Don’t know 999 [PHONE NOTATION: (DO NOT READ)] Prefer not to answer A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 93 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups ACTIVITIES AND EVENTS [BASE: ALL] [PROGRAMMING: SECTION FOR TIMING] AE1INT In the past 12 months, have you or anyone in your household… [PHONE NOTATION: (READ LIST, GET A YES OR NO AFTER EACH) (IF YES, CLARIFY) Is that you or another person in your household?] [RANDOMIZE DISPLAY ORDER] AE1#1 Participated in a Renton recreation program? AE1#2 Visited a neighborhood or city park? AE1#3 Attended a visual or performing arts event in Renton? AE1#4 Visited Renton’s History Museum? AE1#5 Participated in a City event or activity such as River Days, Holiday Lights or 4th of July Fireworks? AE1#6 Visited the Farmers Market or other downtown events? AE1#9 Attended Neighborhood activities? AE1#10 Visited any city-run trails such as the Cedar River Trail, May Creek Trail, or Springbrook Trail? 00 No – No one 01 Yes - Myself 02 Yes – Another person in the household 998 [PHONE NOTATION: (DO NOT READ)] Don’t know 999 [PHONE NOTATION: (DO NOT READ)] Prefer not to answer ASK AE3 IF AE1#1=1 OR AE1#1=2 AE3 In which type of recreation programs did you or those in your household participate? [PHONE NOTATION: (READ LIST, GET A YES OR NO AFTER EACH) [RANDOMIZE DISPLAY ORDER] AE3#1 Family Films AE3#2 Summer Concert Series AE3#3 Summer Youth & Teen Day Camps AE3#4 Youth sports (Tennis, Soccer, Baseball, etc.) AE3#5 Adult Sports or Fitness classes AE3#6 Renton Sailing Club or Rowing Center AE3#7 Aquatics programs 00 No 01 Yes 998 [PHONE NOTATION: (DO NOT READ)] Don’t know 999 [PHONE NOTATION: (DO NOT READ)] Prefer not to answer A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 94 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups AE2INT To what extent do you agree or disagree that City sponsored special events and activities…[PHONE NOTATION: (READ LIST)] [RANDOMIZE DISPLAY ORDER] AE2_2 Build a sense of community AE2_3 Are a good use of public resources? AE2_4 Highlight Renton's diversity 01 Strongly Disagree 02 Somewhat Disagree 03 Neither Agree nor Disagree 04 Somewhat Agree 05 Strongly Agree 998 [PHONE NOTATION: (DO NOT READ)] Don’t know 999 [PHONE NOTATION: (DO NOT READ)] Prefer not to answer A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 95 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups SITUATIONAL SAFETY [BASE: ALL] [PROGRAMMING: SECTION FOR TIMING] SS1INT Using the scale Very Unsafe, Somewhat Unsafe, neither Safe nor Unsafe, Somewhat Safe, or Very Safe, How safe or unsafe do you feel while walking alone in the following situations? [PHONE NOTATION: (REREAD LIST IF NECESSARY)] [RANDOMIZE DISPLAY ORDER] SS1_1 In your neighborhood during the day? SS1_2 In your neighborhood after dark? SS1_3 In the Landing during the day? SS1_4 In Downtown Renton during the day? SS1_5 In Downtown Renton after dark? SS1_6 In Renton’s city and neighborhood parks? SS1_7 Along Renton’s trails? SS1_8 In the Landing after dark? 01 Very Unsafe 02 Somewhat Unsafe 03 Neither Safe nor Unsafe 04 Somewhat Safe 05 Very Safe 998 [PHONE NOTATION: (DO NOT READ)] Don’t know 999 [PHONE NOTATION: (DO NOT READ)] Prefer not to answer A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 96 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups POLICE [BASE: ALL] [PROGRAMMING: SECTION FOR TIMING] PDINT Now, using a scale from 0 to 10 where 0 means “not at all confident” and 10 means “very confident,” from what you have experienced, seen, or heard, how confident are you in Renton’s police department to…? [RANDOMIZE DISPLAY ORDER] PD1 Respond to emergencies in a timely manner? PD2 Consistently enforce the laws? Not at all confident Very confident 0 1 2 3 4 5 6 7 8 9 10 998 [PHONE NOTATION: (DO NOT READ)] Don’t know 999 [PHONE NOTATION: (DO NOT READ)] Prefer not to answer PD4 Overall, how would you rate the approachability of Police Officers in Renton? Use a 0 to 10 where 0 means “not at all approachable” and 10 means “very approachable.” Not at all approachable Very approachable 0 1 2 3 4 5 6 7 8 9 10 998 [PHONE NOTATION: (DO NOT READ)] Don’t know 999 [PHONE NOTATION: (DO NOT READ)] Prefer not to answer A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 97 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups DISASTER PREPAREDNESS [BASE: ALL] [PROGRAMMING: SECTION FOR TIMING] DP1 Emergency Management recommends that households should have 5 to 7 days worth of food and water in order to be adequately prepared for emergencies. Using that as a guide, how prepared is your household for a disaster or emergency such as an earthquake or major storm? [PHONE NOTATION: (READ LIST)] 01 Not at all Prepared 02 Not Very Prepared 03 Somewhat Prepared 04 Very Prepared 998 [PHONE NOTATION: (DO NOT READ)] Don’t know 999 [PHONE NOTATION: (DO NOT READ)] Prefer not to answer DP2 How knowledgeable are you about Emergency Management programs offered by the City of Renton such as Community Emergency Response Teams and Emergency Preparedness Classes at Renton Technical College? [PHONE NOTATION: (READ LIST)] 01 Not at all Knowledgeable 02 Not Very Knowledgeable 03 Somewhat Knowledgeable 04 Very Knowledgeable 998 [PHONE NOTATION: (DO NOT READ)] Don’t know 999 [PHONE NOTATION: (DO NOT READ)] Prefer not to answer DP3 To what extent do you agree or disagree that Renton is able to respond to major disasters such as earthquakes of floods? Use a 0 to 10 where 0 means “strongly disagree” and 10 means “strongly agree.” Strongly Disagree Strongly Agree 0 1 2 3 4 5 6 7 8 9 10 998 [PHONE NOTATION: (DO NOT READ)] Don’t know 999 [PHONE NOTATION: (DO NOT READ)] Prefer not to answer A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 98 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups MOBILITY [BASE: ALL] [PROGRAMMING: SECTION FOR TIMING] MOBINT These next questions are focused on travel within and through Renton. Please note that Renton has no control over major highways or interstates such as 167 or 405 so when thinking about travel, do not include these highways. How would you rate Renton on each of the following? [PHONE NOTATION: (READ LIST)] [RANDOMIZE DISPLAY ORDER] MOB1 Overall ease of travelling? MOB2 Ease of car travel in Renton? MOB3 Ease of being able to walk to many different places? MOB4 Adequacy of bike lanes and paths? MOB5 Adequacy of local roads to support new residential and business developments? MOB6 Ability to get around Renton using public transportation? MOB7 Ability to get to/from Renton to/from other places in the Puget Sound using public transportation? 01 Poor 02 Fair 03 Good 04 Excellent 998 [PHONE NOTATION: (DO NOT READ)] Don’t know 999 [PHONE NOTATION: (DO NOT READ)] Prefer not to answer A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 99 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups UTILITIES AND MAINTENANCE [BASE: ALL] [PROGRAMMING: SECTION FOR TIMING] UTILINT These next few questions are about Utilities and the Environment, how would you rate Renton on each of the following? [PHONE NOTATION: (READ LIST)] UTIL1_1 Maintenance of sidewalks and walkways? UTIL1_2 Street repair and maintenance? UTIL1_3 Garbage, yardwaste, and recycling collection service? UTIL1_4 Taste and cleanliness of Renton’s drinking water? UTIL1_5 Protecting and restoring Renton’s natural streams, lakes, and wetlands? [RANDOMIZE DISPLAY ORDER] 01 Poor 02 Fair 03 Good 04 Excellent 998 [PHONE NOTATION: (DO NOT READ)] Don’t know 999 [PHONE NOTATION: (DO NOT READ)] Prefer not to answer UTIL2 To what extent are dilapidated [PHONE SHOW: (dill-app-ah-day-ted)] properties a problem in your neighborhood? Would you say they are a…? [PHONE NOTATION: (READ LIST) (AS NEEDED) By dilapidated, we mean property in a state of disrepair due to age or neglect.] 01 Major Problem 02 Minor Problem 03 Not a Problem At All 998 [PHONE NOTATION: (DO NOT READ)] Don’t know 999 [PHONE NOTATION: (DO NOT READ)] Prefer not to answer UTIL3 How about in Renton overall, would you say that dilapidated [PHONE SHOW: (dill-app-ah-day-ted)] properties are a…? [PHONE NOTATION: (READ LIST) (AS NEEDED) By dilapidated, we mean property in a state of disrepair due to age or neglect.] 01 Major Problem 02 Minor Problem 03 Not a Problem At All 998 [PHONE NOTATION: (DO NOT READ)] Don’t know 999 [PHONE NOTATION: (DO NOT READ)] Prefer not to answer A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 100 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups UTIL4 How would you rate Renton's efforts to enforce codes related to property maintenance issues such as weeds, junk lots or abandoned buildings? [PHONE NOTATION: (READ LIST)] 01 Poor 02 Fair 03 Good 04 Excellent 998 [PHONE NOTATION: (DO NOT READ)] Don’t know 999 [PHONE NOTATION: (DO NOT READ)] Prefer not to answer UTIL5_1 How good a job does Renton do providing access to and preservation of open spaces such as trails, parks, and wetlands? 01 Poor 02 Fair 03 Good 04 Excellent 998 [PHONE NOTATION: (DO NOT READ)] Don’t know 999 [PHONE NOTATION: (DO NOT READ)] Prefer not to answer CIVIC ENGAGEMENT [BASE: ALL] [PROGRAMMING: SECTION FOR TIMING] CIVIC1 In the past 12 months, have you or your household members…? [PHONE NOTATION: (READ LIST, GET A YES OR NO AFTER EACH) (IF YES, CLARIFY) Is that you or another person in your household?] [RANDOMIZE DISPLAY ORDER] CIVIC1_1 Voiced your opinions regarding the City to a City employee? CIVIC1_2 Volunteered your time for to a group or activity to help others in your neighborhood? 01 Yes - Myself 02 Yes – Another person in the household 03 No – No one 998 [PHONE NOTATION: (DO NOT READ)] Don’t know 999 [PHONE NOTATION: (DO NOT READ)] Prefer not to answer A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 101 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups INFORMATION SOURCES [BASE: ALL] [PROGRAMMING: SECTION FOR TIMING] INFO1 Which of the following do you use to get information about the City of Renton? [PHONE NOTATION: (READ LIST, GET A YES OR NO AFTER EACH)] [MULTIPLE SELECT – RANDOMIZE DISPLAY ORDER] INFO1#1 “Byte of Renton” [PHONE NOTATION: (AS NEEDED) Renton’s E-Newsletter] [WEB SHOW] INFO1#2 Social media such as Facebook, Twitter, or YouTube INFO1#3 The “Renton Reporter” INFO1#4 Information in utility bill such as the “Renton City News” INFO1#5 Renton Parks brochure INFO1#6 Renton’s website [PHONE NOTATION: (AS NEEDED) rentonwa.gov] [WEB SHOW] (rentonwa.gov) INFO1#7 Cable Access Chanel 21 INFO1#8 Mayor’s E-Newsletter INFO1#888 [PHONE NOTATION: (DO NOT READ)] OTHER [SPECIFY] INFO1#998 [PHONE NOTATION: (DO NOT READ)] Don’t know INFO1#999 [PHONE NOTATION: (DO NOT READ)] Prefer not to answer GOVERNMENT ACTIONS [BASE: ALL] [PROGRAMMING: SECTION FOR TIMING] GA1INT How would you rate the job Renton City Government does in…? [PHONE NOTATION: (READ LIST)] [RANDOMIZE DISPLAY ORDER] GA1_1 Keeping residents informed? GA1_2 Seeking residents involvement and input? GA1_3 Having a clear vision and strategy for the future? GA1_4 Listening to its residents? 01 Poor 02 Fair 03 Good 04 Excellent 998 [PHONE NOTATION: (DO NOT READ)] Don’t know 999 [PHONE NOTATION: (DO NOT READ)] Prefer not to answer A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 102 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups CITY EMPLOYEES [BASE: ALL] [PROGRAMMING: SECTION FOR TIMING] CE1 In the past 12 months, have you had contact with an employee of the City of Renton? 00 No 01 Yes 998 [PHONE NOTATION: (DO NOT READ)] Don’t know 999 [PHONE NOTATION: (DO NOT READ)] Prefer not to answer ASK CE2 TO GOV3_4 CE1 = 01 CE2 Was that contact in person, via email, or over the phone? 01 In person 02 Email 03 Phone 998 [PHONE NOTATION: (DO NOT READ)] Don’t know 999 [PHONE NOTATION: (DO NOT READ)] Prefer not to answer GOV3INT In your most recent contact, how would you rate City of Renton employees on each of the following? [PHONE NOTATION: (READ LIST)] [RANDOMIZE DISPLAY ORDER] GOV3_1 Overall knowledge GOV3_2 Responsiveness GOV3_3 Courtesy GOV3_4 Your overall impression of City of Renton employees 01 Poor 02 Fair 03 Good 04 Excellent 998 [PHONE NOTATION: (DO NOT READ)] Don’t know 999 [PHONE NOTATION: (DO NOT READ)] Prefer not to answer A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 103 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups STANDARD DEMOGRAPHICS [BASE: ALL] [PROGRAMMING: SECTION FOR TIMING] DEMOINT These final questions will help us group your answers with others. DEMO1 Including yourself, how many people currently live in your household? (IF MORE THAN 10, ENTER 10) _____ ENTER NUMBER OF INDIVIDUALS [RANGE 1 TO 10] 998 [PHONE NOTATION: (DO NOT READ)] Don’t know 999 [PHONE NOTATION: (DO NOT READ)] Refused / Prefer not to answer [ASK DEMO1A IF DEMO1 >1] DEMO1A Including yourself, how many people currently live in your household in each of the following age categories? [PHONE NOTATION: (READ LIST, GET A RESPONSE FOR EACH)] [LOGIC CHECK: SUM OF RESPONSES TO CATEGORIES BELOW SHOULD BE EQUAL TO NUMBER GIVEN IN DEMO1] _____ 65 and over _____ 18 to 64 _____ 13 to 17 _____ 5 to 12 _____ Under the age of 5 998 [PHONE NOTATION: (DO NOT READ)] Don’t know 999 [PHONE NOTATION: (DO NOT READ)] Refused / Prefer not to answer LANG1 Do you speak a language other than English at home? 00 No 01 Yes 998 [PHONE NOTATION: (DO NOT READ)] Don’t know 999 [PHONE NOTATION: (DO NOT READ)] Refused / Prefer not to answer [ASK IF LANG1 = 01] LANG2 What languages do you speak? 01 Spanish 888 Other Language (Please specify) [SPECIFY] 998 [PHONE NOTATION: (DO NOT READ)] Don’t know 999 [PHONE NOTATION: (DO NOT READ)] Refused / Prefer not to answer [ASK IF LANG1 = 01] A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 104 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups LANG3 How well do you speak English? Would you say…? [PHONE NOTATION: (READ LIST)] 01 Very well 02 Well 03 Not very well 04 Not at all 998 [PHONE NOTATION: (DO NOT READ)] Don’t know 999 [PHONE NOTATION: (DO NOT READ)] Refused / Prefer not to answer DEMO2 How many years have you lived in Renton? [PHONE NOTATION: (IF NECESSARY)] If you have lived in the city for less than a full answer, please answer with 0. _____ ENTER NUMBER OF YEAR [RANGE 0 TO 120] 998 [PHONE NOTATION: (DO NOT READ)] Don’t know 999 [PHONE NOTATION: (DO NOT READ)] Refused / Prefer not to answer DEMO3 Do you own or rent your residence? 01 Own 02 Rent 998 [PHONE NOTATION: (DO NOT READ)] Don’t know 999 [PHONE NOTATION: (DO NOT READ)] Refused / Prefer not to answer DEMO4 What is the highest grade or year of school you completed? [PHONE NOTATION: (READ LIST IF NECESSARY, UNTIL VALID RESPONSE IS GIVEN)] 01 Never attended school or only completed Kindergartedn 02 Grades 1 through 8 (Elementary) 03 Grades 9 through 11 (Some high school) 04 High School graduate or GED (High School Graduate) 05 College 1 to 3 years (Some college or technical school) 06 College 4 years (College graduate) 07 Graduate school (Advanced degree) 998 [PHONE NOTATION: (DO NOT READ)] Don’t know 999 [PHONE NOTATION: (DO NOT READ)] Refused / Prefer not to answer DEMO5 What is the approximate total annual income of all members of your household? [PHONE NOTATION: (READ LIST UNTIL VALID RESPONSE IS GIVEN)] 01 Less than $10,000 02 $10,000 to less than $20,000 03 $20,000 to less than $35,000 A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 105 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups 04 $35,000 to less than $50,000 05 $50,000 to less than $75,000 06 $75,000 to less than $100,000 07 $100,000 to less than $150,000 08 $150,000 or more 998 [PHONE NOTATION: (DO NOT READ)] Don’t know 999 [PHONE NOTATION: (DO NOT READ)] Refused / Prefer not to answer TEL Which of the following best describes how you make or receive calls at home? 01 Only have a cell phone (To make or receive calls) 02 Primarily use a cell phone 04 Use both a landline or cell phone equally 05 Primarily use a landline 06 Only have a landline (To make or receive calls) 998 [PHONE NOTATION: (DO NOT READ)] Don’t know 999 [PHONE NOTATION: (DO NOT READ)] Refused / Prefer not to answer FUTURE RESEARCH [BASE: ALL] [PROGRAMMING: SECTION FOR TIMING] FUTURE1 Would you be willing to participate in future research for the City of Renton? 00 NO 01 YES 998 DO NOT READ: DON’T KNOW 999 DO NOT READ: PREFER NOT TO ANSWER ASK FUTURE2 IF FUTURE1=01 FUTURE2 May I please get your first name only? 00 NO 01 YES, ENTER NAME ___________ 998 DO NOT READ: DON’T KNOW 999 DO NOT READ: PREFER NOT TO ANSWER ASK FUTURE3 IF (FUTURE1=1) FUTURE3 Please enter your best contact email address? A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 106 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups ENTER EMAIL 01 EMAIL ENTER EMAIL ADDRESS ___________ 998 DO NOT READ: DO NOT HAVE AN EMAIL ADDRESS 998 DO NOT READ: DON’T KNOW 999 DO NOT READ: PREFER NOT TO ANSWER ASK FUTURE4 AND FUTURE4W IF FUTURE1=1 FUTURE4 [PHONE SHOW] And to confirm, is your best contact number [ENTER PHONE NUMBER] 01 YES 02 NO ENTER BEST NUMBER __________ 998 DO NOT READ: DON’T KNOW 999 DO NOT READ: PREFER NOT TO ANSWER FUTURE4W [WEB/INBOUND CALL SHOW] And finally, please provide your best contact number ENTER BEST NUMBER __________ 998 DO NOT READ: DON’T KNOW 999 DO NOT READ: PREFER NOT TO ANSWER A G E N D A I T E M # 1 . a ) 2017 Renton Survey of Residents 107 | Page 2017 City of Renton Resident Survey: ↑/↓Indicates statistically significant differences *Use caution, small sample sizes for these groups THANKS THANKEND Thank you very much for your time. Your participation will assist the City of Renton better plan for the future and improve services to the community. [PHONE NOTATION] (INTERVIEWER: CODE IN CATI AS “COMPLETE”) [WEB NOTATION] You may now close your browser window. THANK1 I’m sorry for disturbing you. When would be a better time to call back? [PHONE NOTATION] (INTERVIEWER: SCHEDULE A CALLBACK IN NUTTY) [WEB NOTATION] You may now close your browser window. [CODE AS CELL PHONE INCOMPLETE AND ALLOW SURVEY REENTRY. THE SURVEY SHOULD OPEN BACK UP TO INTROTEL] THANK2 I'm sorry, but we cannot continue without that information. Have a good day/evening. [PHONE NOTATION] (INTERVIEWER: CODE IN CATI AS “SCREENER REFUSAL”) [WEB NOTATION] You may now close your browser window. [THESE SHOULD NOT FACTOR INTO THE INCIDENCE FORMULA] THANK3 Thank you but we are only interviewing heads of household who are 18 years of age and older. [PHONE NOTATION] (INTERVIEWER: CODE IN CATI AS “NQ TERM: AGE”) [WEB NOTATION] You may now close your browser window. THANK4 Thank you but we are only interviewing residents of Renton. [PHONE NOTATION] (INTERVIEWER: CODE IN CATI AS “NQ TERM: GEO”) [WEB NOTATION] You may now close your browser window. A G E N D A I T E M # 1 . a ) Project Number: Renton_CAG-17 -127_ResidentPresentation to Committee of the Whole, January 22, 2018 City of Renton, WA2017 Resident Survey A G E N D A I T E M # 1 . b ) Background and Objectives ▪Renton has conducted resident surveys in 2008, 2011, and 2015. The 2017 survey will allow Renton to . . . –Continue tracking and benchmarking performance against previous years –Understand where residents feel the City is doing well –Gain insight on what residents feel the City should do to improve –Gauge residents’ use and perceptions of City Services, and –Provide valuable insight to aid City officials in planning with residents in mind 2 A G E N D A I T E M # 1 . b ) Methodology ▪A total of 524 surveys were completed –314 online, 91 by landline and 119 by cell phone –Data collection dates 09/11 to 10/15 –Survey was available in English, Spanish and Vietnamese –Margin of Error +/-4.2% ▪Updated ABS Methodology –NWRG pulled a random selection of addresses from within the City limits –Cell phone and landline telephone numbers were appended where possible ▪These records received telephone calls to complete the survey –E-mail addresses were also appended where possible ▪These records received email invitations and reminders and were then called if they did not complete the survey online –Records with no matching phone number were sent a letter and reminder asking them to complete the survey online ▪Information was available in Spanish and Vietnamese on the letter 3 A G E N D A I T E M # 1 . b ) Reaching Minority Populations ▪Multiple attempts were used to reach minority residents –Survey and outreach materials were translated into Spanish and Vietnamese –Sample (addresses) was flagged with to indicate potential minority residents. –Sample (addresses) was flagged based on high likelihood of being in a minority household (based on census data /geography) –“Targeted” sample was ordered to increase likelihood of reaching minority households –Additionally, “prepaid” sample was also ordered to increase likelihood of reaching minority households. ▪Despite these efforts, only 30% of the sampled population are minority residents 4 2017 Renton Survey (unweighted) 2017 Renton Survey (weighted) Renton Population* Gender Male Female 46% 53% 49% 51% 49% 51% Age** 18–34 35–54 55 Plus 18% 38% 45% 30% 39% 30% 30% 41% 29% Race White Alone Not White Alone 70% 30% 49% 51% 47% 53% Income* Less than $38,000 $38,000 or greater 20% 80% 24% 76% 25% 75% Children in Household None One or More 76% 24% 69% 31% 68% 32% Home Ownership Own Rent 67% 33% 65% 35% 53% 47% Years Lived in Renton 0–5 6–10 11–20 21 or More 40% 13% 18% 29% 44% 15% 21% 21% N/A A G E N D A I T E M # 1 . b ) Weighting ▪Weighting is a common tool used in survey research –Accounts for imperfections in the sample –Usually does not create large changes in results 5 5%5%4%5% 32%32%28%29% 44%43%42%40% 20%20%26%26% 6.89 6.89 7.24 7.10 0% 20% 40% 60% 80% 100% All unweighted All Weighted Minority Unweighted Minority Weighted Direction City is Headed 6%8%11%13% 19%21%24%27% 55%52%50%44% 20%19%15%16% 2.89 2.83 2.68 2.62 0% 20% 40% 60% 80% 100% All unweighted All Weighted Minority Unweighted Minority Weighted Outreach and Inclusion 22%20%15%17% 30%30%29%29% 9%8% 8%6% 30%33%37%38% 9%9%10%10% 2.73 2.81 2.98 2.94 0% 20% 40% 60% 80% 100% All unweighted All Weighted Minority Unweighted Minority Weighted Downtown Safety (after dark) 6%8%10%11% 15%18%17%19% 30%30%27%26% 48%48%46%44% 7.90 7.67 7.53 7.39 0% 20% 40% 60% 80% 100% All unweighted All Weighted Minority Unweighted Minority Weighted Approachability of Police Officers 13%13%15%16% 29%26%21%20% 46%49%52%54% 12%12%12%10% 2.58 2.60 2.61 2.57 0% 20% 40% 60% 80% 100% All unweighted All Weighted Minority Unweighted Minority Weighted Renton Listens to its Residents A G E N D A I T E M # 1 . b ) 5 Star Rating Questions 6 A G E N D A I T E M # 1 . b ) Overall Quality of Life -32% 13% 81 -60% -40% -20% 0% 20% 40% 60% 80% 100% Renton National Pacific West Other 4-Star Communities 4.5-Star Communities Exceeds Expactations Does Not Exceed Expectations Net Score 5%5% 29%27% 55%55% 11%13% 6.81 6.86 0% 20% 40% 60% 80% 100% 2015 2017 Exceeds Expectations Meets Expectations Neutral Does not Meet Expectations Mean NWRG1 -How would you rate the overall quality of life in Renton? –Mean based on an 11 point scale from 0 to 10 ▪Two -thirds of Renton residents say that the quality of life meets or exceeds their expectations—the same as 2015 ▪Renton performs similar to National, Pacific West, and Other 4-Star communities 7 A G E N D A I T E M # 1 . b ) Overall City Services ▪Two out of three Renton Residents say that the quality of city services meets or exceeds their expectations—same as 2015. ▪Performance is slightly above National, regional and other 4-Star benchmarks -34% 20% 86 -60% -40% -20% 0% 20% 40% 60% 80% 100% Renton National Pacific West Other 4-Star Communities 4.5-Star Communities Exceeds Expactations Does Not Exceed Expectations Net Score 7%4% 27%30% 48%46% 19%20% 6.93 6.96 0% 20% 40% 60% 80% 100% 2015 2017 Exceeds Expectations Meets Expectations Neutral Does not Meet Expectations Mean NWRG2 -How would you rate the overall quality of services provided by the City of Renton? –Mean based on an 11 point scale from 0 to 10 8 A G E N D A I T E M # 1 . b ) Comparison to Other Communities ▪Two -thirds (63%) of residents believe that Renton is “somewhat” or “significantly” better than other communities. ▪Statistically significant increase compared to 2015. ▪Renton’s performance on this measure is similar to other communities but lags slightly when compared to national and other Pacific West communities -37% 20% 83 -60% -40% -20% 0% 20% 40% 60% 80% 100% Renton National Pacific West Other 4-Star Communities 4.5-Star Communities Significantly Better than Other Cities Not Better than Other Cities Net Score 7%5% 35%32% 44% 43% 14%20% 6.57 6.89↑ 0% 20% 40% 60% 80% 100% 2015 2017 Significantly Better than Other Cities Somewhat Better Neutral Worse than Other Cities Mean NWRG3 –Compared with other cities and towns, how would you rate Renton as a place to live? –Mean based on an 11 point scale from 0 to 10 9 A G E N D A I T E M # 1 . b ) Direction City is Headed ▪Half of residents believe that Renton is headed in the right direction, and one in six believe the city is strongly headed in the right direction. Same as 2015. ▪While on-par with 4-Star Communities this result appears to be showing recognition of planning efforts put forth by the city ▪Compared to other 4-Star communities, significantly more Renton residents believe that the town is strongly headed in the right direction. -42% 19% 77 -60% -40% -20% 0% 20% 40% 60% 80% 100% Renton National Pacific West Other 4-Star Communities 4.5-Star Communities Strongly Right Direction Not Right Direction Net Score 8%13% 29% 36% 44%35% 19%16% 6.78 6.18 0% 20% 40% 60% 80% 100% 2015 2017 Strongly Right Direction Somewhat Right Neutral Wrong Direction Mean NWRG4 –Overall, would you say that Renton is headed in the right or wrong direction? –Mean based on an 11 point scale from 0 to 10 10 A G E N D A I T E M # 1 . b ) Value of Services -49% 16% 67 -60% -40% -20% 0% 20% 40% 60% 80% 100% Renton National Pacific West Other 4-Star Communities 4.5-Star Communities Definitely Getting Money's Worth Not Getting Money's Worth Net Score 12%13% 37%36% 36%35% 15%16% 6.22 6.18 0% 20% 40% 60% 80% 100% 2015 2017 Definitely Getting Money's Worth Somewhat Getting Money's Worth Neutral Not Getting Money's Worth Mean ▪Just over half of residents say that they are getting their money’s worth for their tax dollar—over one-third are neutral. Same as 2015. ▪This is comparable to other 4-Star communities NWRG2 -Thinking about services and facilities in Renton, do you feel you are getting your money’s worth for your tax dollar or not? –Mean based on an 11 point scale from 0 to 10 11 A G E N D A I T E M # 1 . b ) Renton’s 5-Star Rating ▪Renton maintains its 4-Star community rating for the second year in a row. –Ratings for Renton are comparable to 4-S t a r levels for four out of five measures: ▪Overall Quality of Live ▪Quality of Services ▪Value of Services, and ▪Direction the Community is Headed. –Rates slightly lower than other 4-Star cities regarding comparability to other communities, but this as seen an improvement from 2015. Overall Quality of Life Overall Quality of Services Comparability to Other Communities Direction Community is Headed Value of Services Renton Other 4-Star Communities 4.5-Star Communities 5-Star Communities 5-Star Rating is a computed variable 12 A G E N D A I T E M # 1 . b ) General Livability ▪Scores for eight of the nine areas regarding general livability in Renton have remained the same when compared to 2015. ▪The only notable change is regarding Renton having a vibrant downtown. While this is still the lowest rated question, it has increased significantly when compared to 2015. ▪As in 2015, Renton’s highest ratings are for the quality of its neighborhoods, being a good place to raise children, and the availability of its recreation activities. GL1 –Please rate Renton on each of the following –Mean based on a 4 point scale from 1 to 4 13 2.84 2.53 2.69 2.60 2.51 2.44 2.38 2.46 2.22 2.93 2.70 2.70 2.70 2.55 2.52 2.50 2.42 2.40↑ 1.00 2.00 3.00 4.00 Your neighborhood as a place to live Renton as a place to raise children Availability of recreation activities Renton as a place to work Providing support for people in need Well-planned residential neighborhoods Well-planned business districts Employment opportunties Having a vibrant downtown 2015 2017 A G E N D A I T E M # 1 . b ) Diversity / Inclusion –Renton’s Performance ▪87 percent say Renton’s openness and willingness to include people of diverse backgrounds is “Good” or “Excellent” ▪Nearly two-thirds believe the government does a “Good” or “Excellent” job reaching out and including the diverse population –Varies by race DI1 –How would you rate Renton’s openness and willingness to include people of diverse backgrounds DI2 –How would you rate the job the Renton government does to reach out to and include its diverse cultural and language populations –Mean based on a 4 point scale from 1 to 4 14 1%3%5%8% 17%10% 33%21% ↓55% 53% 50% 52% 27%37%13%19% ↑ 3.08 3.17 2.70 2.83 ↑ 0% 20% 40% 60% 80% 100% 2015 2017 2015 2017 Excellent Good Fair Poor Mean 70% 82%↑ 54%60% 0% 20% 40% 60% 80% 100% 2015 2017 2015 2017 Outreach & Inclusion Good+ExcellentWhite Alone (non-Hispanic)Minority Openness and Inclusiveness Outreach and Inclusion A G E N D A I T E M # 1 . b ) Diversity / Inclusion –Familiarity and Use of Services ▪Familiarity with services provided by the City to reach out to and include diverse populations is relatively low overall, but there are differences based on age and income. ▪Only 19 percent of have used any of these services DI3 –how familiar are you with services provided by the City of Renton to reach out and include its diverse cultural and language populations? –Mean based on an 11 point scale from 0 to 10 DI4 –Have you used any of these services?15 20%20%19%22% 13% 23%28%↑12%↓ 25% 17% 29% 29% 33% 28% 34% 20%16%27% 21% 17% 8%8%9%4%↓ 19%↑ 4.29 4.00↓ 4.98↑ 4.00↓ 5.19↑ 0% 20% 40% 60% 80% 100% Overall Under 55 55+$38k+Below $38k Very Familiar Somewhat FamiliarNeutral Not Very Familiar Not at All FamiliarMean 12% 24%↑ 16% 24%↑ 0% 20% 40% White Alone (non- hispanic) Minority Above $38k Below $38k Use of Services % Yes A G E N D A I T E M # 1 . b ) Activities and Events -Participation ▪Renton’s Parks and Events are Very Popular –Nine out of ten households have visited a park in the past 12 months (same as 2015) –Fifty-eight percent of households have visited a city-run trail—a new question in 2017, –Just over half of households have visited the farmer’s market or downtown event—decreased from 66% in 2015, and –One third (35%) of households have attended neighborhood picnics in the past year—up from 21% in 2015. AE1 –In the past 12 months, have you or anyone in your household… 16 11%6%10%7%5%6%3%2% 73% 51%46%47% 31%14%15%8% 87% 58%56%53% 35% 21%19% 10% 0% 20% 40% 60% 80% 100% Visited a park Visited city-run trails Participated in a City event Farmer's market / downtown event Attended neighborhood picnics Participated in a recreation program Attended visual / performing arts event Visited History Museum Personally Someone else Total % of HH Attended A G E N D A I T E M # 1 . b ) Activities and Events –Value to Community ▪Support for Special Events is very high –Nearly half of residents “strongly” agree that special events build a sense of community— same as 2015. –Two out of five “strongly” agree that special events are a good use of public resources—same as 2015. –One-third “strongly” agree that special events highlight Renton’s diversity—new in 2017. AE2_1 –Extent you agree or disagree that city sponsored special events and activities highlight Renton’s Diversity –Mean based on a 5 point scale from 1 to 5 AE2_2 –Extent you agree or disagree that city sponsored special events and activities build a sense of community –Mean based on a 5 point scale from 1 to 5 AE2_3 –Extent you agree or disagree that city sponsored special events are a good use of public resources –Mean based on a 5 point scale from 1 to 5 17 7%6%7%8%9% 13%16%11% 17%24% 35% 32% 39% 31% 32% 45%46%43%43%35% 4.15 4.15 4.16 4.06 3.91 0% 20% 40% 60% 80% 100% 2015 2017 2015 2017 Highlight Renton's diversity (new 2017) Strongly Agree Somewhat Agree Neutral Disagree Mean Build a Sense of Community Good Use of Resources A G E N D A I T E M # 1 . b ) Safety ▪In General, residents feel safe in Renton –Feelings of safety are steady when compared to 2015 –Safety on Renton’s trails and safety after dark in neighborhoods are areas for further exploration SS1 –How safe or unsafe do you feel while walking alone in the following situations –Mean based on a 5 point scale from 1 to 5 8%6% 18 4.70 4.51 4.07 4.04 3.74 3.48 3.34 2.63 4.69 4.52 4.20 3.95 3.79 3.64 3.35 2.81 1.00 2.00 3.00 4.00 5.00 The Landing safety - Daytime Neighborhood safety - Daytime Downtown safety - Daytime The Landing safety - After Dark Park safety - General Neighborhood safety - After Dark Trail safety - General Downtown safety - After Dark 2015 2017 A G E N D A I T E M # 1 . b ) Renton Police Department ▪Confidence in the Police Department is high –Eight out of ten residents are confident that the Police Department will respond to emergencies in a timely manner –Seven out of ten believe that Renton’s police department is consistent in it’s law enforcement, and –Three out of four believe the police are approachable. PD1 –How confident are you in Renton’s police department to respond to emergencies in a timely manner –Mean based on an 11 point scale from 0 to 10 PD2 –How confident are you in Renton’s police department to consistently enforce the laws –Mean based on an 11 point scale from 0 to 10 PD4 –Overall, how would you rate the approachability of Police Officers in Renton? –Mean based on an 11 point scale from 0 to 10 19 7.62 7.297.70 7.35 0.00 2.00 4.00 6.00 8.00 10.00 Confidence in PD to respond in a timely manner Confidence in PD to consistently enforce the law 2015 2017 8%4% 11% 18% 16% 19% 30%33%26% 45%47%44% 7.67 8.00 7.39 0% 20% 40% 60% 80% 100% Overall White Alone (non-hispanic) Minority Approachability of Police Very Approachable Somewhat Approachable Neutral Not Approachable Mean A G E N D A I T E M # 1 . b ) Emergency Preparedness ▪Residents may not be quite as prepared as they believe –While 70 percent of residents indicate that they are adequately prepared for emergencies, less than half are knowledgeable when it comes to preparedness programs offered by the City. (both same as 2015) ▪Nearly half of residents agree that the City is able to respond to major disasters DP1 –Emergency services states that households should have 5 to 7 days worth of food and water in order to be adequately prepared for emergencies. Using that as a guide, how prepared is your household for a disaster or emergency such as an earthquake or major storm? –Mean based on a 4 point scale from 1 to 4 DP2 –How knowledgeable are you about Emergency Preparedness programs offered by the City of Renton? –Mean based on a 4 point scale from 1 to 4 20 11%13% 17%17% 46%46% 26%24% 2.86 2.81 0% 20% 40% 60% 80% 100% 2015 2017 Household Preparedness Very Prepared Somewhat Prepared Not Very Prepared Not at all Prepared Mean 10% 41% 34% 14% 0% 20% 40% 60% 80% 100% Agreement Renton is Able to Respond to Disasters Strongly Agree Agree Neutral Disagree Mean 34%41% 27% 26% 30%25% 10%8% 2.16 2.01 ↓ 0% 20% 40% 60% 80% 100% 2015 2017 Knowledge of Preparedness Programs Very Knowledgeable Somewhat Knowledgeable Not Very Knowledgeable Not at all Knowledgeable Mean A G E N D A I T E M # 1 . b ) Mobility ▪Transportation is a large issue throughout the Puget Sound, and Renton’s residents face many of the same challenges as other communities. As in 2015, Renton generally receives “Good” ratings on mobility and there are no significant year over year differences. MOB –Please note that Renton has no control over major highways or interstates such as 167 or 405 so when thinking about travel, do not include these highways. How would you rate Renton on each of the following? –Mean based on a 4 point scale from 1 to 4 21 2.54 2.50 2.50 2.37 2.44 2.39 2.35 2.55 2.55 2.53 2.52 2.51 2.43 2.39 1.00 2.00 3.00 4.00 Get to/from Renton using public transportation Ease of car travel in Renton Overall ease of travelling in Renton Ease of being able to walk to many different places Get around Renton using public transportation Adequacy of roads to support new developments Adequacy of bike lanes and paths 2015 2017 A G E N D A I T E M # 1 . b ) Utilities and Maintenance ▪Overall, residents feel that Renton is doing a fairly good job in running utilities, managing the environment, and maintaining the infrastructure and there are no significant differences compared to 2015. –However, they are less satisfied with the street repair and maintenance UTIL1 –How would you rate Renton on each of the following? –Mean based on a 4 point scale from 1 to 4 22 2.90 2.97 2.84 2.91 2.58 2.53 2.99 2.96 2.89 2.81 2.68 2.63 1.00 2.00 3.00 4.00 Providing access to and preservation of open spaces Taste and cleanliness of Renton's drinking water Protecting and restoring natural streams, lakes, and wetlands Garbage, yardwaste, and recycling collection services Maintenance of sidewalks and walkways Street repair and maintenance 2015 2017 A G E N D A I T E M # 1 . b ) Code Enforcement ▪Code enforcement continues to be an area for improvement –Eight out of ten residents believe that dilapidated properties are a problem around Renton (same as 2015) –Over half indicate they are a problem in their neighborhood (same as 2015) ▪Biggest issues seen in City Center where 21% state dilapidated properties are a “Major” problem. ▪One in four residents give Renton’s code enforcement efforts as “Poor”. (same as 2015) Major Problem 16% Minor Problem 63% Not a Problem 21% Dilapidated Properties Overall 19%23% 42%34% 34% 37% 5%6% 2.25 2.25 0% 20% 40% 60% 80% 100% 2015 2017 Excellent Good Fair Poor Mean Major Problem 12% Minor Problem 45% Not a Problem 43% Dilapidated Properties Neighborhood UTIL2 –To what extent are dilapidated properties a problem in your neighborhood? UTIL3 –To what extent are dilapidated properties a problem in Renton overall? UTIL4 –How would you rate Renton's efforts to enforce codes related to property maintenance issues such as weeds, junk lots or abandoned buildings? –Mean based on a 4 point scale from 1 to 4 23 A G E N D A I T E M # 1 . b ) Code Enforcement by Neighborhood UTIL2 –To what extent are dilapidated properties a problem in your neighborhood? UTIL3 –To what extent are dilapidated properties a problem in Renton overall? UTIL4 –How would you rate Renton's efforts to enforce codes related to property maintenance issues such as weeds, junk lots or abandoned buildings? –Mean based on a 4 point scale from 1 to 4 24 ▪Dilapidated Properties are seen as a bigger issue in these neighborhoods: –City Center –Highlands –Benson Dilapidated Properties -% “Major Problem in Neighborhood A G E N D A I T E M # 1 . b ) Civic Engagement ▪One-third of Residents have had someone in their household volunteer in their neighborhood ▪One in five have discussed city matters with an City employee ▪Same as 2015 CIVIC1_1 –In the past 12 months, have you or your household members voiced your opinions regarding the City to a City employee? CIVIC1_2 –In the past 12 months, have you or your household members volunteered your time for to a group or activity to help others in your neighborhood?25 6% 3% 27% 17% 32% 19% 0% 20% 40% Volunteered Voiced Opinion to City Personally Someone else Total % of HH A G E N D A I T E M # 1 . b ) Information Sources ▪Residents are informed –44 percent get information from Renton’s website –36 percent read the Renton Reporter (decrease from 2015) –One third use social Media (up from 2015), and –One in four read the Parks Brochure (down from 2015) INFO1 –Which of the following do you use to get information about the City of Renton? –Multiple select, results may sum to more than 100% 26 4% 8% 15%↓ 21% 24%↓ 33%↑ 36%↓ 36%↓ 44% 4% 8% 22% 37% 23% 47% 59% 42% 0%20%40%60%80%100% Other Cable Access Channel 21 Byte of Renton Mayor's e-Newsletter Renton Parks Brochure Social Media Renton City News Renton Reporter Renton's website 2015 2017 A G E N D A I T E M # 1 . b ) Government Vision and Involvement ▪Residents believe that Renton is doing a “Good” job of listening to and informing its residents and there have been improvements in three of the four areas. GA1 –How would you rate the job the Renton City Government does in each of the following? –Mean based on a 4 point scale from 1 to 4 27 2.45 2.59 2.42 2.42 2.68 ↑2.68 2.64 ↑2.60 ↑ 1.00 2.00 3.00 4.00 Having a clear vision and strategy for the future Keeping residents informed Seeking residents involvement and input Listening to its residents 2015 2017 A G E N D A I T E M # 1 . b ) Government Employees ▪Resident’s are generally happy with their interactions with City Employees –Two out of five have had contact with an employee in the past year –The most common method of contact is in person –Over 80 percent of residents rate the employees as “Good” or “Excellent” –All issues related to employee contact are consistent with 2015Yes 39% No 61% Contact with City Employee 7% 27% 65% 0%20%40%60%80%100% Email Phone In Person Type of Contact CE1 –In the past 12 months, have you had contact with an employee of the City of Renton? CE2 –Was that contact in person, via email, or over the phone? CE3 –In your most recent contact, how would you rate City of Renton employees on each of the following? –Mean based on a 4 point scale from 1 to 4 28 3.37 3.18 3.19 3.153.24 3.15 3.14 3.09 1.00 2.00 3.00 4.00 Courtesy Knowledge Overall Impressions Responsiveness 2015 2017 A G E N D A I T E M # 1 . b ) 29 A G E N D A I T E M # 1 . b ) City Council Committee of the Whole January 22, 2018 A G E N D A I T E M # 2 . a ) RMC 4-4-140 regulates Wireless Communication Facilities These regulations were originally developed to respond to the technology in place at that time ◦Cell towers (monopoles) ◦Rooftop WCFs Small cell facilities are now needed to improve capacity of wireless networks for 4G and 5G service A G E N D A I T E M # 2 . a ) Macro Cells Small Cells A G E N D A I T E M # 2 . a ) Existing code did not anticipate and does not address small cell technology Small cells are generally no more than 30 feet in height and can be placed on existing poles and light standards Small cells have a limited range of 500 to 1,000 feet Small cells have a line-of-sight technology, where the transmitted signal needs a clear path to the end user A G E N D A I T E M # 2 . a ) Definitions to facilitate the deployment of small cell wireless Revise Zoning Use Table and Wireless Regulations to allow for Small Cells in all zones subject to an Administrative Conditional Use Permit (CUP), except that small cell facilities complying with preferred concealment techniques would be permitted without a CUP A G E N D A I T E M # 2 . a ) Preferred concealment techniques to be specified in the Wireless Regulations include: ◦Attaching to buildings ◦Incorporating into marquee signs ◦Attaching to or replacing parking lot lighting ◦Replacing utility poles or street lights to incorporate concealed facilities ◦Allow for the use of existing utility poles in areas other than design districts and areas where undergrounding is mandated A G E N D A I T E M # 2 . a ) The code will allow for a single permit to be used to apply for up to five small cells spaced to provide wireless coverage in a contiguous area. A G E N D A I T E M # 2 . a ) Small cells not complying with a preferred concealment technique would submit a “concealment element plan” ◦The concealment element plan will allow for other concealment approaches not specifically addressed by code such as information kiosks, street furniture, artwork, wayfinding, etc. ◦If option A is adopted, an administrative conditional use permit would be required if a purveyor wishes to utilize a standoff bracket for mounting to a street light or utility pole A G E N D A I T E M # 2 . a ) Standoff brackets allow small cells to be offset12 inches off of the pole ◦This allows the antennas to be placed in a more ideal height based on the purveyors needs ◦Antennas can be angled ◦Pole remains climbable per PSE standards A G E N D A I T E M # 2 . a ) Flush mounting requires that the antenna be placed directly on the pole, with little to no offset ◦This may be less noticeable/obtrusive ◦By requiring flush mounting, purveyors will likely locate on the top of the pole, or pursue an Administrative CUP to utilize a standoff bracket (Option B allows purveyors to use standoff brackets without the need to pursue a CUP) A G E N D A I T E M # 2 . a ) Option A A G E N D A I T E M # 2 . a ) Option B A G E N D A I T E M # 2 . a ) Which option would the Committee like to move forward to the regular council meeting for 1st and 2nd reading? A G E N D A I T E M # 2 . a ) J u l i a M e d z e g i a n F r o m : M e r i d e e P a b s t < m e r i d e e . p a b s t @ w i r e l e s s c o u n s e l . c o m > S e n t : M o n d a y , J a n u a r y 2 2 , 2 0 1 8 1 2 : 0 9 P M T o : C o u n c i l C c : J e n n i f e r I . H e n n i n g ; K e n L y o n s ; A m y P e l l e g r i n i ; C a r o l T a g a y u n S u b j e c t : A T & T c o m m e n t s o n S m a l l C e l l F a c i l i t i e s C o d e U p d a t e - A g e n d a I t e m # 8 ( b ) ( c ) A t t a c h m e n t s : A T T R e n t o n C o m m e n t s - F I N A L - 0 1 - 2 2 - 2 0 1 8 . p d f G o o d a f t e r n o o n , M a y o r L a w a n d C o u n c i l o r s : O n b e h a l f o f A T & T , w e h a v e a t t a c h e d a c o m m e n t l e t t e r r e g a r d i n g t h e C i t y ’ s S m a l l C e l l F a c i l i t i e s C o d e U p d a t e , w h i c h i s o n y o u r a g e n d a t o n i g h t f o r : • R e v i e w a t y o u r C o u n c i l C o m m i t t e e o f t h e W h o l e m e e t i n g ; a n d • F i r s t r e a d i n g ( A g e n d a I t e m # 8 ( b ) — ( c ) ) . M y c o l l e a g u e A m y P e l l e g r i n i w i l l b e a t t e n d i n g t o n i g h t ’ s m e e t i n g s o n A T & T ’ s b e h a l f . T h a n k y o u f o r y o u r c o n s i d e r a t i o n o f t h e s e c o m m e n t s . M e r i d e e P a b s t W i r e l e s s P o l i c y G r o u p L L C 1 1 3 C h e r r y S t . # 7 5 6 0 4 S e a t t l e , W A 9 8 1 2 4 - 2 2 0 5 m e r i d e e . p a b s t @ w i r e l e s s p o l i c y . c o m 4 2 5 - 6 2 8 - 2 6 6 0 D i r e c t 3 6 0 - 5 6 7 - 5 5 7 4 W i r e l e s s 1 A G E N D A I T E M # 2 . b ) J p G W I R E L E S S P O L I C Y W G R O U P L L C 7 J a n u a r y 2 2 , 2 0 1 8 T h e H o n o r a b l e D e n i s L a w , M a y o r R e n t o n C i t y C o u n c i l 1 0 5 5 S o u t h G r a d y W a y R e n t o n , W A 9 8 0 5 7 S E N T V I A E M A I L : c o u n c i l @ r e n t o n w a . g o v R e : S m a l l C e l l f a c i l i t i e s C o d e U p d a t e A g e n d a I t e m # 8 ( b ) — ( c ) D e a r M a y o r L a w a n d C o u n c i l o r s : T h a n k y o u f o r t h e o p p o r t u n i t y t o c o m m e n t o n t h e C i t y ’ s p r o p o s e d c h a n g e s t o i t s z o n i n g c o d e t o s p e c i f i c a l l y a d d r e s s s m a l l c e l l f a c i l i t i e s . W e s u b m i t t h e s e c o m m e n t s o n b e h a l f o f A T & T , f o r y o u r c o n s i d e r a t i o n i n y o u r f i r s t r e a d i n g o f t h e p r o p o s e d o r d i n a n c e t o n i g h t . W e s u g g e s t t h e f o l l o w i n g t o f a c i l i t a t e t y p i c a l s m a l l c e l l d e s i g n s a n d a l l o w r e a s o n a b l e u s e o f e x i s t i n g i n f r a s t r u c t u r e . • A l l o w s t a n d o f f b r a c k e t s a s a p r e f e r r e d c o n c e a l m e n t t e c h n i q u e ( S u b s e c t i o n 4 - 4 - 1 4 0 . J . 1 . e . i v o n p a g e 2 6 o f o r d i n a n c e ) . T h i s o p t i o n a l l o w s p l a c e m e n t o f A T & T ’ s a n t e n n a s a t l o c a t i o n s o t h e r t h a n t h e t o p o f t h e p o l e , w h e n a p o l e - t o p p l a c e m e n t w o u l d n o t b e f e a s i b l e d u e t o h e i g h t l i m i t a t i o n s o r d e s i g n r e q u i r e m e n t s . • A l l o w s m a l l c e l l i n s t a l l a t i o n s o n w o o d e n u t i l i t y p o l e s i n u r b a n d e s i g n ( a n d u n d e r g r o u n d ) d i s t r i c t s . S u b s e c t i o n 4 - 4 - l 4 0 . J . l . d , o n p a g e 2 4 o f o r d i n a n c e . A s u b s t a n t i a l p o r t i o n o f t h e C i t y i s d e s i g n a t e d w i t h a n u r b a n d e s i g n d i s t r i c t , a n d s o m e o f t h e s e a r e a s h a v e n o t y e t b e e n r e d e v e l o p e d i n a c c o r d a n c e w i t h t h e C i t y ’ s u r b a n d e s i g n r e g u l a t i o n s . I n s t e a d , t h e s e a r e a s c o n t i n u e t o b e s e r v e d b y w o o d e n u t i l i t y p o l e s . A T & T s u g g e s t s t h a t t h e C i t y ’ s c o d e a l l o w s m a l l c e l l f a c i l i t i e s o n t h e s e p o l e s u n t i l t h e r e l e v a n t a r e a i s r e d e v e l o p e d s u c h t h a t t h e u t i l i t i e s a r e r e l o c a t e d a n d / o r r e p l a c e d . F r o m a z o n i n g p e r s p e c t i v e , s u c h a u s e h a s l i t t l e i m p a c t o n t h e s u r r o u n d i n g a r e a , a n d f u t u r e r e l o c a t i o n i s t y p i c a l l y a d d r e s s e d i n a c i t y ’ s f r a n c h i s e a g r e e m e n t . • A l l o w 1 0 a d d i t i o n a l f e e t i n h e i g h t , o r t h e m i n i m u m h e i g h t r e q u i r e d t o m e e t s a f e t y c l e a r a n c e r e q u i r e m e n t s , w h i c h e v e r i s g r e a t e r . T h e p r o p o s e d h e i g h t s t a n d a r d ( S u b s e c t i o n 4 - 4 - 1 4 0 . J . i . e . i - i i ) l e a v e s p o l e s w i t h o u t w i r e s , s u c h a s l i g h t p o l e s , w i t h o u t a m e a n s f o r o b t a i n i n g a d e v i a t i o n i n h e i g h t . T h e c o d e o t h e r w i s e a l l o w s p o l e - t o p c a n i s t e r s , w h i c h w i l l e x t e n d t h e h e i g h t o f t h e p o l e , a n d w e s u g g e s t t h a t t h e 1 0 - f o o t a l t e r n a t i v e s t a n d a r d f r o m p r i o r d r a f t s b e r e t a i n e d . • P e r m i t p o l e t o p a n t e n n a c a n i s t e r s o f 1 6 i n c h e s i n d i a m e t e r , o r t h e s a m e d i a m e t e r o f t h e p o l e , w h i c h e v e r i s g r e a t e r , t h e n i f s h o w n t o b e t e c h n i c a l l y r e q u i r e d , a l a r g e r d i a m e t e r n o t t o b e m o r e t h a n 5 0 % g r e a t e r t h a n t h e d i a m e t e r o f t h e p o l e . S u b s e c t i o n 4 - 4 - 1 4 0 . J . 1 . e . i v . P D B o x 3 4 6 2 8 - # 7 5 6 0 4 ( f a x ) 2 0 6 . 2 1 9 . 6 7 1 7 S e a t t l e , W A 9 8 1 2 4 w w w . w i r e l e s s p o l i c y . c o m A G E N D A I T E M # 2 . b ) J a n u a r y 2 2 , 2 0 1 8 P a g e 2 T h i s e x p r e s s l y a l l o w s a t y p i c a l c a n i s t e r s i z e , w h i c h m a y b e s o m e w h a t l a r g e r t h a n t h e t a p e r e d t o p o f a u t i l i t y p o l e . W i t h r e g a r d t o t h e c o d e ’ s p r o c e d u r a l r e q u i r e m e n t s , w e s u g g e s t : • A l l o w i n g u p t o 1 5 s m a l l c e l l s i n o n e p e r m i t a s w a s a l l o w e d i n p r i o r d r a f t s . S u b s e c t i o n 4 - 9 - 2 1 0 . A . 3 . • C l a r i f y i n g w h a t t h e C i t y i n t e n d s i n S u b s e c t i o n 4 - 9 - 2 1 0 . A . 6 , b y r e q u i r i n g t h a t t h e a p p l i c a n t o b t a i n a r i g h t - o f - w a y u s e p e r m i t p r i o r t o a p p l i c a t i o n f o r z o n i n g r e v i e w u n l e s s a n e x i s t i n g f r a n c h i s e a g r e e m e n t a u t h o r i z e s t h e s m a l l c e l l f a c i l i t y . A T & T s u p p o r t s t h e C i t y ’ s a d o p t i o n o f a t e m p l a t e f o r a s m a l l c e l l f r a n c h i s e a g r e e m e n t t h a t a u t h o r i z e s g e n e r a l a c c e s s t o t h e r i g h t s - o f - w a y t h r o u g h o u t t h e C i t y l i m i t s , w i t h o u t a d d r e s s i n g f a c i l i t y d e s i g n a n d / o r s p e c i f i c l o c a t i o n s . A r i g h t - o f - w a y c o n s t r u c t i o n p e r m i t w o u l d b e o b t a i n e d a f t e r , o r c o n c u r r e n t w i t h , z o n i n g r e v i e w . T h a n k y o u f o r y o u r c o n s i d e r a t i o n o f t h e s e c o m m e n t s a n d s u g g e s t e d c h a n g e s . M y c o l l e a g u e A m y P e l l e g r i n i i s a t t e n d i n g t o n i g h t ’ s h e a r i n g t o p r o v i d e c o m m e n t s a n d r e s p o n d t o q u e s t i o n s . V e r y t r u l y y o u r s , K e n L y o n s 2 0 6 . 2 2 7 . 0 0 2 0 k e n . l y o n s @ w i r e l e s s p o l i c y . c o r n c c : J e n n i f e r H e n n i n g , P l a n n i n g D i r e c t o r A G E N D A I T E M # 2 . b ) A G E N D A I T E M # 3 . a ) Project Review •Update to the 2009 Plan •Update to new development and current planning efforts •Collaborate with King County on regional trail connections •Incorporate new facility types and preferred routes •Maintain eligibility for grant funding PROJECT REVIEW Trails and Bicycle Master Plan 2 A G E N D A I T E M # 3 . a ) Three (3) Open House and Technical Advisory Committee Meetings On-Line Survey On-Line Interactive Map 3 COMMUNITY INPUT & AGENCY COORDINATION Public Outreach A G E N D A I T E M # 3 . a ) 4 OPEN HOUSE #1 •Preferred routes and facility types •Thoughts on potential routes •Problem spots •Wish list projects •Projects to complete •General concerns and ideas COMMUNITY INPUT & AGENCY COORDINATION Open House #1 & #2 35 Attendees OPEN HOUSE #2 •Regional Trail options •Preferences on network •Questions about facility designation •Plan Priorities 26 Attendees A G E N D A I T E M # 3 . a ) 5 COMMUNITY INPUT & AGENCY COORDINATION Open House #3 •Regional Trail preferences •Final Network options •Facility type discussion •Prioritization and project preferences 30 Attendees Projects which received highest # of votes A G E N D A I T E M # 3 . a ) 6 COMMUNITY INPUT & AGENCY COORDINATION Regional Trails Eastside Rail Corridor Trail Eastside Rail Corridor Trail Lake to Sound Trail Lake to Sound Trail Cedar River TrailCedar River Trail Green River Trail Interurban Trail Soos Creek Trail Green River Trail Interurban Trail Soos Creek Trail North A G E N D A I T E M # 3 . a ) 7 COMMUNITY INPUT & AGENCY COORDINATION Regional Trails –Civic Core •Burnett Ave / Houser Way •Logan Ave S / Airport Way •Lake WA Boulevard N / Houser Way N •Mill Ave S and Houser Way S North The Renton Connector A G E N D A I T E M # 3 . a ) 8 COMMUNITY INPUT & AGENCY COORDINATION Civic Core Coordination Burnett Ave / Houser Way Logan Ave S / Airport Way Lake WA Boulevard N / Houser Way N Mill Ave S and Houser Way S Intersection Concepts Option A Option B North Puget Sound Energy Coulon ParkSouthport A G E N D A I T E M # 3 . a ) 9 COMMUNITY INPUT & AGENCY COORDINATION Civic Core Coordination Burnett Ave / Houser Way Logan Ave S / Airport Way Lake WA Boulevard N / Houser Way N Mill Ave S and Houser Way S Intersection Concepts NorthRenton Municipal Airport Cedar River Trail Park Airport Way A G E N D A I T E M # 3 . a ) 10 COMMUNITY INPUT & AGENCY COORDINATION Civic Core Coordination Burnett Ave / Houser Way Logan Ave S / Airport Way Lake WA Boulevard N / Houser Way N Mill Ave S and Houser Way S Intersection Concepts Option A Option B North 200 Mill Bldg. Liberty Park Cedar River Natural Zone A G E N D A I T E M # 3 . a ) 11 COMMUNITY INPUT & AGENCY COORDINATION Civic Core Coordination Burnett Ave / Houser Way Logan Ave S / Airport Way Lake WA Boulevard N / Houser Way N Mill Ave S and Houser Way S Intersection Concepts Option A Option B North Tonkin Park Chamber of Commerce S. 4th Street Red House A G E N D A I T E M # 3 . a ) 12 PLAN COMPONENTS The Network Regional Trail System Eastside Rail Corridor Trail Lake to Sound Trail Cedar River Trail Green River Trail Interurban Trail Soos Creek Trail North A G E N D A I T E M # 3 . a ) 13 PLAN COMPONENTS The Network Local Connector Routes NorthEastside Rail Corridor Trail Cedar River Trail Soos Creek Trail Lake to Sound Trail Green River Trail Interurban Trail A G E N D A I T E M # 3 . a ) 14 PLAN COMPONENTS The Network Neighborhood Connectors NorthEastside Rail Corridor Trail Cedar River Trail Soos Creek Trail Lake to Sound Trail Green River Trail Interurban Trail A G E N D A I T E M # 3 . a ) 15 Using Level of Traffic Stress (LTS) Methodology Acceptable to “Strong and Fearless” cyclists Suitable to “Interested but Concerned” cyclists Suitable to ALL cyclists, even children Acceptable to “Enthused and Confident” cyclists PLAN COMPONENTS Project Development A G E N D A I T E M # 3 . a ) 16 PLAN COMPONENTS Facility Types Shared Roadway •Bicycles share the travel lane with vehicles •With or without pavement markings or signs •Only appropriate where vehicle volumes and speeds are low Neighborhood Greenway •Residential streets where bicycle travel given priority •Route usually parallels an arterial higher traffic stress route •Traffic calming treatments and green infrastructure •Signs and pavement markings A G E N D A I T E M # 3 . a ) 17 PLAN COMPONENTS Facility Types Bike Lane •Exclusive lane for bicyclists •Typically on arterial streets with 1-2 lanes, relatively low traffic volumes and low speeds Buffered Bike Lane •Increased separation of travel modes •On roadways with high travel speeds and/or volumes Protected Bike Lane •Bikeway at street level with physical protection from passing traffic •Can be one-way or two-way •Can be combined with parking lanes A G E N D A I T E M # 3 . a ) 18 PLAN COMPONENTS Facility Types Side Path •Paved path physically separated from vehicle travel •Narrower width than a shared multi-use trail Multi-Use Trail •Regional Trail –10-12’ wide with 2’ shoulders •Typically a paved path physically separated from vehicle travel •Intended to accommodate a wide variety of users Soft Surface Trail •Physically separated from the paved road and trail network •Can be shared by multiple users, from hikers and runners to mountain bikers and horseback riders A G E N D A I T E M # 3 . a ) 19 Goal A: Improving safety Improve safety for non-motorized use and facilities. Goal B: Creating an accessible and connected system Develop an inter-connected trail network. Goal C: Promoting physical and environmental health Improve the health of the community through sustainable design and increase the rates of walking, running and bicycling. Goal D: Achieving equity Ensure that all members of the community have equal access to walking and bicycling facilities. Goal E: Enhancing the economy and community Enhance the economy and vibrancy of the community by increasing walking and bicycling. PLAN COMPONENTS Plan Goals A G E N D A I T E M # 3 . a ) 20 PLAN COMPONENTS Project Development •Lower Traffic Stress •Increase Safety •Enhance and Connect Existing Routes •Invite More Users •Be Future-Focused yet Feasible Proposed project types and descriptions are meant to: A G E N D A I T E M # 3 . a ) 21 PROJECT PRIORITIZATION Prioritization Criteria Safety & Comfort Connectivity & Accessibility •Does this project improve user safety and trail experience? •Does this project improve the visibility of people walking and biking? •Does this project improve connections to the existing network or major destinations? •Does this project fill a missing gap? A G E N D A I T E M # 3 . a ) 22 PROJECT PRIORITIZATION Prioritization Criteria Need and Demand Construction & Implementation Equity •Does this project increase system wide accessibility and level of service? •Is this project suitable for users of all abilities? •Does this project extend the natural area trail system? •Does this project promote the convergence of regional trails within Renton? •Is the project a strong candidate for grant funding? •Does the project have minimal construction constraints? •Does this project have public support? A G E N D A I T E M # 3 . a ) 23 PLAN COMPONENTS Potential Roadway Standards Revisions •Once adopted, RMC should consider incorporation of lower traffic stress facilities into Roadway Standards for future development opportunities •Updated standards align with updated national, state, and other local jurisdictions. A G E N D A I T E M # 3 . a ) •Staff Report and Draft Plan……………….…March 29, 2018 •Final Plan Draft……………………………….……..April 26, 2018 •Adoption by Council………………….……………May 21, 2018 Next Steps 24 A G E N D A I T E M # 3 . a ) 25 Questions? A G E N D A I T E M # 3 . a )