HomeMy WebLinkAboutContract CAG-16-213
- VI�EBnA MASTER SERVICE(Sl AGREEMENT
� For GovQA FOIA/Puhlic Records Reqaest AppIications
� THIS MASTER SERVICE(S) ACiRF.EMENT (the "AgreemeaY') WebQA may termiaate service(s) if payments are not rcceived by
behveen WEBQA,ina("WEBQA)with its principal plsce af busLxss WebQA as specified in Schedule A. All monies agsociated to the
at 900 S.Fronmge Road,Suite I 10 Woodridge,IL,60517�nd the City current term wip be due immediately.
of Renton,a city w(th its princlpal plaa of business at SO55 S.Grady Upon eay temiination, WebQA will discontinue 5ervice(s)under this
• Way, Rrnton, WA 980i7 (`Custome2') is made o�'eetive as of �ement;WebQA wili provide Customer with an electmnic copy vf
� December 15'�,20i6("Etl'cctive Date".) e1! of CusEama's data, if reqvested and for a cost of ao more than
1. WEBQA DELlVERY OF SERVICE(S}: 52,500; and, provisions ot' fhis A�eement regerding Owr►ership,
W£BQA gratits Customer a nors�acclusive, non-tnnsferable, Gmited Liabiiity,Confdentialiry and Miscelleneous wilE coatinue to survive.
license to access aad use the WehOA Service(s) oa fhe Aathorized- 6. INDEMNIF[CATION
Website(s)ideati8ed in the attached Schedule A In eonstdecation of the To the extent allowed by la�v,each Party sgrees to fully indem�sify and
fees and terms described in Schedule A. 'ihis Agreement will also hoEd hazmfess the other for azry and at1 casts,lia5ilities,losses,and
govem aif additional Schedules For Service(s). expenses resuiting from any claim,suit,actioa,or proceeding brought
2. CUSTOMER RESPOi�iSIBILITIES: by any thitd party.
Castomer aclrnowledges it is receiving only a Iimited license ta use the 7. ACCEPTABLE USE:
Service(s)and,reiated documeatation,if any,and shafl a6Eain no tiNe, Cvstomer represents and�rarrut►ts that the Service(s)wiEl only ba used
awnership nor any otfier rights in or W the Service(s) and related for Iawful purposes, ia a manner ellowed by Iaw, and in accordance
documentation,a!1 of which title and rigF►ts 9hall remain with WebQA, wit$ reesoaable operating rules, policies, terms snd procedures.
` However,Custome�witl�etain ownershlp of alt its data in the system. WEBQA mey, �poa misuse nf the Service(s), roquest Customer m
� .Customer agrees that(1)ihis license is Eimited to applicetions for its ��inate access ta any individual and (�stort�er agrees to promptly
own nse and may aot lease or reat the Service(s)aor offer its use for �mgly with such request unless such misuse is co�rected.
others; (2)WebQA is not respoE►sible for conteat placed inta the g,CONFIDENTIALTCI':
� . Service(s);(3)that the Servict(s)witl not 6e used to capture con&dential �ch pariy hereby agress to maintaia tlu confidentiality of the other
information of eny kind such as social security numbers or individual P�,+S confidential and pmprietary materials and information„
' fnancia!daEa or other sensitive dsta;and,{4)that it will maintain the including but not limited,to, aEf information, knowledge or dF+ta not
Authorized Website(s)idenrified in Schedule A,provide WebQA with generetly avaifable to ihe pablic.vhich is acquired in connection with
all information reasoaebly nccessary to setup or eslablish the Service(s) this Agreement,�ttsless disclosure is required by law. Each parly hereby
on Cusianer's behal�and allow a"Powered 6y GovQA"logo with a agrees not m copy,duplieate,or transcribe any caatidenrial dacuments
hyporlink to WebQA's website home page on the Authorized Websife. of the other parry except as required in cannectioo wfth tbeir
3. SERV[CE{5)LEVELS: pafarmaace undes this Agreement Cnsto�r aclmo�vledges that the
WEBQA witl ase commercispy rea�onable eft'orts to backup and keep Service(s)contain valuable traAe secrets,which ture the sole pmperty of
ihe Service(s)and Authorized We6site(s)i�operation consistent with WebQA,and Customer agrees to use reasonabte care to prevent other
appticable industry standerds and wip respond!o c�stamers' requests P�es ti�om learning of tLese trade secKts or have unauthorized access
for support during aorasaI business hou:s. to ihe Service(s).WebQA�viA use�easonable et'forEs to insvre that any
WebQA contractors maintain tF�e co�dentiality of proprietary
TF�SERVICE(S)ARE PROVIDED ON AN "AS IS"BASIS,ATiD materials and information.
CLTSTOMER'S USE OF TFIE SEItVICE(S)IS AT!TS OWAI RISK
WEBQA DOES 1VOT WARRANT THAT 7'HES£RVICE(S)RRLL BE g, M1SCEt�LANEOUS PROVlSiONS:
IJAIINTERRUPTEDOR ERROR-FREE OR UNAFFECTED BY 'fhis Agreement will be govemed by arrd construed'm acoordance wirh
FQRCE MA7EURE EVENTS. the laws of the Stete of Washington.
4. NARRANTY A1VD LIAB[LI1Y: WEBQA may not assiga its rights end obligations under this
WEBQAMAKES NO REPRESEIVTA'1lUN OR WARRAN'TY AS TO Agreement,in whole or part,without prior written consect of Customer,
. MERCHANTABILITY OR FI'lNESS POTt A PARTICULAR �vhich consent wi11 not be unreasonably withhefd.
PIIRPOSE EXCEP'f AS O'CHERWISE STA'FED HEREIN OF THE
SERVICE(S) AND SFIALL HAVE NO LIABILITY FOR ANY 20. ACCEPTANCE:
, .� CONSEQUENI'[AL DAMAGE5 OF ANY KIIYD[NCI.UDMG,BUT Authoriud representatEves of Customer and WEBQA have read the
' NOT I.FMITED TO, DATA LOSS AND BUSINESS toregoing and all Schedules inc�osporated therein enQ agree and accept
INTERRUPTION,At�fD TI-IE PA1tTIE5 ACiitEE THAT T[�OTILY such tecros effective as ofthe date first wriden above.
REMEDIES THAT SHALl. BE AVAILASLE TO CUSTOMER
[JTIDER TEIIS AGREEMENT SHALL B£THOSE EXPRESSLY SET Castomer: Rento �VA � /
FORTH IIV THIS AGREEMENT. WEBQA'S LFABTLI7Y IJNUER Signaturc; ��if�""'�`
AL,L CIFtCUMSTANCES INVOLVED FtEREM IS EXPItESSLY p�ntName: ��H�Wn �-f``
LIMlTED TO THE AMOUNT R£CElVED BY WEBQA FOR
SERVICE(S)UNAER THIS AGREEMBN'F. Title: Admi �rv�ces A f ��. . ° 1�
5.7'ERd1INAT10N: NebQA Ys� .
Eithee party may termiaate ti�is agFeemeat withaut cause if the
terminating p�rEy Eives the other party sixty(6Q) dsys writtcn nodce SE6nature:
prior to term'snation. Should Customer terminats without cause aRer the print Name: �� J hn Diieaschneider (
first date of the thea current urm as detlned in the attached schedule, ����eC Jr.�
Customer muat pay the balance of the current conbracted term and fhis Title; EO bata: ( ,
payment obligation will imEc�ediately become dua '
12/25/20161 of3Renton WA Cot�tract]6IZ15 3
Party Initials:�
WES4A MASTER SERVICEtSI AGREEMENT
For GovQA FOIAIPublic Records Request Applicatioas
. SCHEDULE A
A. Service(s1 Uescrlpeioas:
. Su6scribed Services
�� � CovQA FOIA/Pablic Records FOIAlPubfic Records Request Service pDetForm that captures al!requests reccived via
Requesf Ssrvice letter,website,email,fax,or walk-in.Includes the ability to past campleted FOIAIPub[ic
Reeord Requests to the web for searching via the FOIA/Public Records Requtst PubIic
� Archive cartal.
GovQA FOIA/Public Recar�s Wtb Portel to capturc FOIA/Pnblic Records Requests and provide reqsresWrs with updates
Reauest Pubiic Parta! and historv ofarevious requests.
CovQA FOIAlPu6lic Records � Provides ihe ability to post wmpiet�d FQIA/Public Records Reqixsts to the web for
Reqneat Pnblie Are6ive sserchin�:via tfie FOIAlPublic Records Reqaest Public Archive tsortaf.
ADNS—5ingk 5iga Oa �GovQA prov�des Singk Sign On(SSO)capsbiliry udlizing Active Dinectory Federation
Services(ADFS)by MiarosoR'fhis provides seamless access to the GovQA system based
oa the existin�security sdvcture,attributes,and policies.
$. WebQA Agrees To The Foltowing Fqnctionality Related to the Service(s):
(a) One-tirne sttup af Landing Page witF�Icoas arid Links to Customer Help areas
(b) Branded laheling ofLanding Page to the look snd feeJ ofCustomer website(or iframe)
(c) O�ce-time setap and load of 25 Answers into knowledgebase
(d) One-time setup of Citizen Portal wiih branded labeliag fo the look and fcel of Customer we8site(or if�ame)
(e) One-timc setup of two request types related to Freedom of Informateoa Inquiries/Public Records Requests
(tj Fornu snd Lettcr templates: Up to]0 custom ietter templates
(g} FuEurt Branding to Castomer Website is included once per billable tertst. Othetwise branding is bilied at S95/hr.
i C.Cnstomer Agrses To:
r (a) Hold an impkmentation joint kickoE}'meeting with WebQA within I5 days from contract signing.
� (b) Build and execute Project Plan to be fulfy implemented�viti�in t20 days ofcoatract signing.
. Otherwise there witl be an additional cost of S 1,000 per every 30 days past that 120 days.
' D.Training and Ongoing Support:
(a) One Online Administrawr uaining.
� (b) 'Two Online traia�ng session for alt usecs.
(c) Ongoieg s�pport tluough system videos and knowledgebase.
(d) Yeriadic webinars to hain end update custamers on new features.
(e) Additionai hours of online end-uscr haintng,may be purchased at a future date at 3125/E�r.
(t� Customer wili iog AI.L ISSUES into WEBQA SLiPPORT PORTAL at.��va-sunnnrtaa.a�m to receive tochnical support.
E.Fea:
Software Subscriptiop Feea
Soff�.are Liceasr(s) lfonthh�Cnst Annus�Cost
GovQA FOIA/Pu61ic Iteeords Reqnest Services as Described in f
Section A—Uniimited Users Citv aud Palice Deoartmeot � 5925 I Sl I,1Q0
ADFS Snbscription � $200 f 52,400
T'otai (tncludes alJ Senice(s)nnerudex) � Sl.i2i � 513,500
' � Re@action License Fees
ISoih.terrLiceesc(s? Ouantitr° Annual Cost
I GovQA Redacteon Liceases � l � � SS00 ,
• � Oae'Y'ime ImplementnWa Costs
� GovQA FOIA/Public Records Reqeest Imple�aeutation Servkes as Desc�bed in Sectiau B City i
and Palica Department 53,350
• � �ADPS Implemeatadoa I 52,000
. � 7'otal 53.350
12/15R6162of3Renton WA Contract 161215 3
Patty[nitials:,�
WEB4A MA�TER SER.VICEfSl AGREEMENT
For GovQA FUTA/Public Records Request Applications
Data:Castott�er data is owned by cuscomer. Atl document attachment storage is via an Amszon 53 staadard storege aocoant
provisianed by WebQA. SDOGB of storage is inctuded fn the fees set fotth above,wiih every additional 25GB of storaEe being
assessed a fet of�20/month. AdditionalIy,200GB por month of documeat attaclsment retrieval is inetuded. $very lUOGB
over Use ellotied 200GB of document retrievals per montb wltt be assessed a$25 fee per month.
.
F,Terros: BiUsbte Term Stxrting. December I5,2016 Endia�:December t4,2017.Upaa the expiradon of this initial$iilable Term,ttie
tetm wili cootinue to auro-renew to subsequent annual Rc.roewal Terms unless Customer noti6es WEBQA tn writing of its iatention
. • not to extend the term at Ieast sixty(60)days prior w expiration of tlte then cwnnt term end date.Renewal Terms wil!not incresse by
more than eigM gercent
G.Bilfing: Alt fees aze cxainsive oPtaxes,biUed on an annual basis aE tfine of contract signing,and due upon receipt of invoia. 'Iliis secures sfte,
servers and resources necessary to begin project If payment is not received by start of the$ilfable Tarm,WebQA has the right to
' ss�spend all services.Furtheanore,invoices acerue t%per month past due and castomer is responsible for atl cests,including attomey
Faes,for the collectioas of invoicos.
H.Remittaace:A{1 paymenis should 6e made d'uectly to WebQA.WebQA mailing address for al!paymersts is:
WebQA Accoaats Receivable Depsrtmeat,900 S.Fmntagc Road Suite 1 i 0,Woodridge,IL 6Q517
1.Coatacts:
Organoatian Namr: City of Renton
Main Coatact N�me: MeRua Hart Ti�; puhl�c Re�ords Malyst
Address: 1055 S.��dy Way City: Rentan State:WA zjp;98057
Wprk Phone:4u-430-6507 Cell: Email:mhart@rentonwa.gov Far:
Bitling Contsct Name: same aa ahwe TiHe:
Address: City: Stato•�Zip•
Work Phone: Cell: Emai3: Fax:
� Secondary Bifleng Coatact Name: Jasan Seth Title: {,�y�n�
• Add[e55: 2055 S.G�idy Way Ctty: Renton. St3t2:�y�Zip:96057
Work Phone:a25-aao-55oz Cell: Emait:Jseth�rentanwa.qov Fax:
I7J13R0163 of 3Renton WA Cantract 16 i215 3
Parry Initisls:�