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NE;\,v' WORLD SYSTEMS CORPORATio-r4
STANDARD SOFTWARE MAINTENANCE AGREEMENT
This Standard Software Maintenance Agreement (SSMA) between New World Systems Corporation
(New World) and C1ty of Renton, Washington (Customer) sets forth the standard software maintenance
support services provided by New World.
1.Service Period
This SSMA shall remam in effect for a period of three (3) years from (start date) 09/01/05 to (end date)
08/31/08.
2.Services Included
The following services or features are available under this SSMA:
(a)Upgrades, including new releases, to the Licensed Standard Software (prior releases of Licensed
Standard Software application packages are supported no longer than nine (9) months after a new
release is announced by New World);
(b)Temporary fixes to Licensed Standard Software (see paragraph 6 below);
( c)Revisions to Licensed Documentation;
( d)Reasonable telephone support for Licensed Standard Software on Monday through Friday from 8 :00
a.m. to 8:00 p.m. (Eastern Time Zone); and
( e)Invitation to and participation in user group meetings.
Items a, b, and c above will be distributed to Customer on magnetic media or other means, as appropriate.
After installation, Customer shall return any magnetic media to New World.
Additional support services are available as requested by Customer using the then-current hourly rates or
applicable fees. Exhibit B of your original License Agreement has a description of support services available.
3.Maintenance for Modified Licensed Standard Software and Custom Software
Customer is advised that if it requests or makes changes or modifications to the Licensed Standard
Software, these cha'nges or modifications (no matter who makes them) make the modified Licensed
Standard Software more difficult to maintain. If New World agrees to provide maintenance support for
Custom Software or Licensed Standard Software modified at Customer's request, then the additional New
World maintenance or support services provided shall be billed at the then-current Exhibit B hourly fees plus
reasonable expenses.
4.Billing
Maintenance costs will be billed annually as detailed on the following page. (Any Exhibit B support or service
hours and travel costs mcurred are billed weekly for the previous calendar week.) If taxes are imposed, they are
the responsibility of the Customer and will be remitted to New World upon being invoiced.
5.Additions of Software to Maintenance Agreement
Additional Licensed Standard Software licensed from New World will be added to the SSMA as they are
installed at Customer's location. Maintenance costs for the additional software will be billed to Customer on
a pro rata basis for the remainder of the current maintenance year and on a full year basis thereafter.
CONFIDENTIAL
(Rev SSMA 03/94) City of Renton, Washington
CAG-98-022, Adden #1-05
CAG-05-151
\ 6.Requests for Software Correction on Licensed Standard SoftwareAt any time during the SSMA period, if Customer believes that the Licensed Standard Software does not conform to the current specifications set forth in the user manuals, Customer must notify New World in writing that there is a claimed defect and specify which feature and/or report it believes to be defective. Before any notice is sent to New World, it must be reviewed and approved by the Customer Liaison. Documented examples of the claimed defect must accompany each notice. New World will review the documented notice and when a feature or report does not conform to the published specifications, New World will provide software correction service at no charge. A non-warranty request is handled as a billable Request for Service (RPS) using Exhibit B Support Services. The no charge software correction service does not apply to any of the following: (a)situations where the Licensed Standard Software has been changed by anyone other than New Worldpersonnel;(b)situations where Customer's use or operations error causes incorrect information or reports to begenerated; and(c)requests that go beyond the scope of the specifications set forth in the current User Manuals.7.Non-funding ProvisionIn the event Customer does not appropnate funds to complete payments due under this SSMA, the amount due for the fiscal year not appropriated shall be terminated; proVIded, however, the Customer shall have given New World written notice ninety (90) days prior to the anniversary date on which they are exercising the nonfundmg provision, and further provided that any other payments due to New World are fully paid, and further provided that New World's obligations and services under this SSMA shall also be terminated. Without Customer's fulfillment of the above provisions, Customer's obligation to pay New World the annual SSMA payments remams in effect through the expiration date of this SSMA Agreement.
8.Maintenance Costs for Licensed Standard Software Packages Covered for IBM AS/400-2248
New World agrees to provide software maintenance at the costs listed below for the following New World Licensed Standard Software packages installed at Customer's location: 1.
2.
3.
4.
5.
6.
7.
8.
Application Package
Aegis® -Law Enforcement Records Software Aegis ® -Public Safety Interface Software Aegis ® -Corrections Management Software Aegis ® -Photo Imaging Software Aegis ® -Data Management and Retrieval Tools Aegis ® -Aegis Graphical User Interface Aegis ® -Mobile Software on the RS6000 Aegis ® -Mobile Client Laptop Software Number of Modules
22
4
2
5
2
2
3
7
TOTAL LIST COST: $667,000 MAINTENANCE COST: $83,348 (3-Year Plan, billed on Aug 1 st) Note: Unless extended by New World, the above costs are available for 90 days after submission of the costs to Customer. After 90 days, New World may change the costs. ALL INVOICES ARE DUE FIFTEEN (15) DAYS FROM RECEIPT OF BILLING DATE. 9.Terms and Conditions
CONFIDENTIAL
(Rev SSMA 03/94) City of Renton, Washington
..
\, • I ) This Agreement is covered by tire Terms and Conditions from our Licensing ngi•eement signed by City of Renton, Washington (Customer) on March 5, 1998 ACCEPTED BY: Customer: City of Renton, WashingtonTitle: Kathy Keolker-Wheeler, MayorDate: q/rjf)5 ACCEPTED BY: New World Systems Corporation Date: __ IJ-..:118---.....' J.....,.J-_"5:�--
By signing above, each of us agrees to the terms and conditions of this Agreement and as incorporated
herein. Each individual signing represents that (s)he has the requisite authority to execute this
Agreement on behalf of the organization for which (s)he represents and that all the necessary
formalities have been met. If the individual is not so authorized then (s)he assumes personal liability for
compliance under this Agreement.
ATTEST:
Bonnie I. Walton, City Clerk
CONFIDENTIAL
(Rev SSMA 03/94) City of Renton, Washington
C lty of Renton, Washington 1
__ )
Licensed Application Software
September, 2005
1.Aegis® Law Enforcement Records Software
-LE Records Multi-Jurisdiction Base
-Accidents Module
-Arrest Module
-Business Registry Module
-Case Processing Module
-Computer Aided Investigations Module
-Federal Reports (UCR/IBR) Module
-Geo-File Verification Module
-hnpounded Vehicles Module
-Incident Tracking Module
-Jacket Processing Module
-Personnel I Education Module
-Property Module
-Traffic Tickets and Citations Module
-Wants and Warrants Module
-LE Records Federal & State Compliance
-Field Investigations
-Case Management
-GEO File Verification
-Index Cards
-Property Room Bar Coding
-Briefing Summary
2.Aegis® Public Safety Interface Software
-AS/400 State/NCIC Interface
-On-Line Property Checks Interface to State/NCIC
-Identix Interface
-On-Line Jackets Interface to State/NCIC
3.Aegis® Corrections Management Software
-Corrections Management Base Package
-Corrections Compliance
4.Aegis® Photo Imaging Software
-Capture Station
-Police Records Interface
-Bookings/Lineups Interface
-Display Station
-ID Badges
5.Aegis® Data Management and Retrieval Tools
-Microsoft Word Interface
-Data Analysis and Mapping
6.Aegis® Aegis Graphical User Interface
-Graphical User Interface -Server
-Graphical User Interface -Clients
CONFIDENTIAL
(Rev SSMA 03/94) City of Renton, Washington
7.Aegis® Mobile So( ,•e on the RS6000
-Base Message Swifcn to NCIC
-Non-New World CAD Interface
-Mobile Upload Software
8.Aegis® Mobile Client Laptop Software
-LE State/NCIC via Switch 50 User(s)
-Mugshot Images 5 User(s)
-LE Field Reporting 5 0 User( s)
-Mobile Upload of Field Reports 25 User(s)
-LE CAD Via Switch 50 User(s)
-LE Field Reporting Compliance 40 User(s)
-Mugshot Images Download 24 User( s)
CONFIDENTIAL
(Rev SSMA 03/94) City of Renton, Washington