HomeMy WebLinkAboutTyler ID Authentication New Online Registration Tip SheetCUSTOMER TIP SHEET
Tyler Identity Community (TID-C)
Authentication Registration
To Access the Civic Access Self-Service Portal (CASSP)
The software used for permitting and licensing for the City of Renton, Civic Access Self-
Service Portal (CASSP) called Tyler Identity Community (TID-C), is updating.
Existing customers must re-register on the City of Renton’s online portal after
March 10, 2025.
This update will improve the overall customer experience and allow information in the City of Renton’s back-
end system and CASSP to be linked with the new TID-C.
If you have not registered using the new authentication process with any other jurisdiction, please
follow the steps below to re-register on the City of Renton’s Civic Access Self-Service Portal (CASSP) at
permitting.rentonwa.gov.
Existing account
with the
City of Renton
Pages 1-2
Existing account
from another
jurisdiction
Pages 3-4
Register for
the first time
Pages 5-7
1. Click on Log In or Register using the link in the
upper right corner of the screen or use the Log
In or Register tile at permitting.rentonwa.gov.
2. The following message will direct users
to another site to complete the TID-C
registration. Click Continue.
3. You will be directed to a page with the
following sign-in options:
a. Sign in with Google
b. Sign in with Apple
c. Sign in with Microsoft
d. Sign in with Facebook
If you get the following
screen when you try to log
in for the first time after
the upgrade, click Sign up.
If you navigate to the
Civic Access Self-
Service portal and you
get the following screen
when you try to log in for
the first time after the
upgrade, click Create
Account.
4. Either the Sign up or
Create an Account will
send you to the Create
an Account screen.
NOTE: Required fields
are noted with red
asterisk (*).
Enter the following:
a. Email (same email
used previously)
b. First Name
c. Last Name
d. Mobile Number
(optional)
e. Password
Click Sign Up.
CUSTOMER TIP SHEET
For first-time TID-C Authentication registers that have a registered account with the
City of Renton
EXISTING ACCOUNT WITH RENTON / 1
5. Activate account
The browser displays a message instructing
you to check your email.
You will need to log in to the email account you
used to register to get the verification code.
You should have received a verification email
from noreply@identity.tylerportico.com with
a subject line: Welcome to your Community
Access account.
Enter the
verification code
provided in the
authentication
email and click
Verify.
6. Congratulations!
You are now registered with the new TID-C
authentication. You will be able to apply, pay,
check status, and follow the process of your
online applications.
a. Log In, or, if already logged in, click your
name (customer name) in the upper right
corner to update information.
b. Click Personal Info or Addresses.
c. Type any changes.
d. Click Save.
EXISTING ACCOUNT WITH RENTON / 2
1. Click on Log In or Register using the link in the
upper right corner of the screen or use the Log
In or Register tile at permitting.rentonwa.gov.
2. Click an option (only if currently accessing
Civic Access using one of these accounts):
a. Sign in with Google
b. Sign in with Apple
c. Sign in with Microsoft
d. Sign in with Facebook
OR
Type the Email used
when you registered at
the other jurisdiction’s
TID-C authentication
process.
Click Next.
Type the Password
used when you
registered at the
other jurisdiction’s
TID-C authentication
process.
Click Verify.
3. Click Continue on Step 1 of the verification
process.
4. Add or correct any Personal Info as desired on
Step 2. Required fields are marked with a red
asterisk (*). Click Next.
EXISTING ACCOUNT WITH OTHER JURISDICTION / 3
CUSTOMER TIP SHEET
Access a different TID-C Site as a TID-C Registered User
You do not need to create a new account using the TID-C authentication process if you have already
registered with another jurisdiction. When accessing a different agency or jurisdiction’s website, existing
information will be linked to the same TID-C account. Customers will be asked to go through a verification
process. See the instructions below.
5. Add or correct any Address information as
desired in Step 3. Required fields are marked
with a red asterisk (*).
Click Submit.
6. Congratulations!
You are now registered with the City of
Renton’s TID-C authentication. You will be able
to apply, pay, check status, and follow with the
process of your online applications.
If you click on Sign Up or Create an Account
and enter the same email address from an
existing TID-C account, TID-C displays an error
message indicating a user with the same email
address already exists.
Click Already have an Account at the bottom
of the log in screen and follow verification
steps 2-5 above.
EXISTING ACCOUNT WITH OTHER JURISDICTION / 4
1. Click on Log In or Register using the link in the
upper right corner of the screen or use the Log
In or Register tile at permitting.rentonwa.gov.
2. Civic Access displays the following message
directing you to another site to complete the
TID-C registration. Click Continue.
3. You will be directed to a page with the
following sign-in options:
a. Sign in with Google.
b. Sign in with Apple.
c. Sign in with Microsoft.
d. Sign in with Facebook.
4. The customer selects Sign Up at the bottom of
the screen:
REGISTER FOR THE FIRST TIME / 5
CUSTOMER TIP SHEET
Registering for the first time
To register for Civic Access for the first time (with an email address that has never been used in Civic Access),
follow the steps below:
5. You will be sent to the Create an Account
screen. NOTE: Required fields are noted with
red asterisk (*). Enter the following:
a. Email
b. First Name
c. Last Name
d. Mobile Number
(optional)
e. Password
Click Sign Up.
6. Activate Account
The browser
displays a message
instructing you to
check your email.
You will need
to log in to the
email account
you used to
register to get the verification code. You
should have received a verification email
from noreply@identity.tylerportico.com with
a subject line: Welcome to your Community
Access account.
Enter the verification
code provided in the
authentication email and
click Verify.
7. Acknowledgement
Select a contact to link to the TID-C account.
Civic Access displays contacts only if the email
address you entered is associated with a global
contact in our back-office system.
Click continue.
REGISTER FOR THE FIRST TIME / 6
Your email
REGISTER FOR THE FIRST TIME / 7
Customer will complete the registration by filling in the required information on the Personal Info screen.
Here required fields are marked with a red asterisk (*). NEW: A phone number is required on this screen, once
a phone number is entered into one of the three phone number fields, the other two phone number fields will
no longer be required.
Once all the required fields are completed, the customer will click Next.
Customer will complete the required information on the Address screen. Here required fields are marked
with a red asterisk (*). Once the required fields are completed, the customer will click Submit.
Congratulations!
You are now registered with the City of Renton TID-C authentication for online permitting. You will be able to
apply, pay, check status and follow along with your permit process.