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HomeMy WebLinkAboutContract DocuSign Envelope ID:8C7D6C37-3848-4D53-8451-7AC645CC32F6 CAG-18-121 AGREEMENT FOR HOSTING AND PRIME SUPPORT OF WEBSITE SERVICES THIS AGREEMENT, dated June 15, 2018, is by and between the City of Renton (the "City"), a Washington municipal corporation, and Atlas Integrated ("Consultant"). The City and the Consultant are referred to collectively in this Agreement as the "Parties." Once fully executed by the Parties, this Agreement is effective as of the last date signed by both parties. 1. Scope of Work: Consultant agrees to provide website hosting and maintenance service as specified in Exhibit A, which is attached and incorporated herein and may hereinafter be referred to as the "Work." 2. Changes in Scope of Work: The City, without invalidating this Agreement, may order changes to the Work consisting of additions,deletions or modifications.Any such changes to the Work shall be ordered by the City in writing and the Compensation shall be equitably adjusted consistent with the rates set forth in Exhibit A or as otherwise mutually agreed by the Parties. 3. Time of Performance: Consultant shall commence performance of the Agreement pursuant to the schedule(s) set forth in Exhibit A.All Work shall be performed by no later than December 31, 2018. 4. Compensation: A. Amount. Total compensation to Consultant for Work provided pursuant to this Agreement shall not exceed $14,000, plus any applicable state and local sales taxes. Compensation shall be paid based upon Work actually performed according to the rate(s)or amounts specified in Exhibit A.The Consultant agrees that any hourly or flat rate charged by it for its Work shall remain locked at the negotiated rate(s) unless otherwise agreed to in writing or provided in Exhibit A. Except as specifically provided herein, the Consultant shall be solely responsible for payment of any taxes imposed as a result of the performance and payment of this Agreement. B. Method of Payment. On a monthly or no less than quarterly basis during any quarter in which Work is performed,the Consultant shall submit a voucher or invoice in a form specified by the City, including a description of what Work has been performed, the DocuSign Envelope ID:8C7D6C37-3848-4D53-8451-7AC645CC32F6 name of the personnel performing such Work, and any hourly labor charge rate for such personnel. The Consultant shall also submit a final bill upon completion of all Work. Payment shall be made by the City for Work performed within thirty (30) calendar days after receipt and approval by the appropriate City representative of the voucher or invoice. If the Consultant's performance does not meet the requirements of this Agreement, the Consultant will correct or modify its performance to comply with the Agreement.The City may withhold payment for work that does not meet the requirements of this Agreement. C. Effect of Payment. Payment for any part of the Work shall not constitute a waiver by the City of any remedies it may have against the Consultant for failure of the Consultant to perform the Work or for any breach of this Agreement by the Consultant. D. Non-Appropriation of Funds. If sufficient funds are not appropriated or allocated for payment under this Agreement for any future fiscal period, the City shall not be obligated to make payments for Work or amounts incurred after the end of the current fiscal period, and this Agreement will terminate upon the completion of all remaining Work for which funds are allocated. No penalty or expense shall accrue to the City in the event this provision applies. 5. Termination: A. The City reserves the right to terminate this Agreement at any time, with or without cause by giving ten(10)calendar days' notice to the Consultant in writing. In the event of such termination or suspension,all finished or unfinished documents, data,studies, worksheets, models and reports, or other material prepared by the Consultant pursuant to this Agreement shall be submitted to the City, if any are required as part of the Work. B. In the event this Agreement is terminated by the City,the Consultant shall be entitled to payment for all hours worked to the effective date of termination, less all payments previously made. If the Agreement is terminated by the City after partial performance of Work for which the agreed compensation is a fixed fee, the City shall pay the Consultant an equitable share of the fixed fee. This provision shall not prevent the City from seeking any legal remedies it may have for the violation or nonperformance of any of the provisions of this Agreement and such charges due to the City shall be deducted from the final payment due the Consultant. No payment shall be made by the City for any expenses incurred or work done following the effective date of termination unless authorized in advance in writing by the City. 6. Warranties And Right To Use Work Product: Consultant represents and warrants that Consultant will perform all Work identified in this Agreement in a professional and PAGE 2 OF 10 DocuSign Envelope ID:8C7D6C37-384B-4D53-8451-7AC645CC32F6 workmanlike manner and in accordance with all reasonable and professional standards and laws. Compliance with professional standards includes, as applicable, performing the Work in compliance with applicable City standards or guidelines (e.g. design criteria and Standard Plans for Road, Bridge and Municipal Construction). Professional engineers shall certify engineering plans, specifications, plats, and reports, as applicable, pursuant to RCW 18.43.070. Consultant further represents and warrants that all final work product created for and delivered to the City pursuant to this Agreement shall be the original work of the Consultant and free from any intellectual property encumbrance which would restrict the City from using the work product. Consultant grants to the City a non- exclusive, perpetual right and license to use, reproduce, distribute, adapt, modify, and display all final work product produced pursuant to this Agreement. The City's or other's adaptation, modification or use of the final work products other than for the purposes of this Agreement shall be without liability to the Consultant. The provisions of this section shall survive the expiration or termination of this Agreement. 7. Record Maintenance: The Consultant shall maintain accounts and records, which properly reflect all direct and indirect costs expended and Work provided in the performance of this Agreement and retain such records for as long as may be required by applicable Washington State records retention laws, but in any event no less than six years after the termination of this Agreement. The Consultant agrees to provide access to and copies of any records related to this Agreement as required by the City to audit expenditures and charges and/or to comply with the Washington State Public Records Act (Chapter 42.56 RCW). The provisions of this section shall survive the expiration or termination of this Agreement. 8. Public Records Compliance: To the full extent the City determines necessary to comply with the Washington State Public Records Act,Consultant shall make a due diligent search of all records in its possession or control relating to this Agreement and the Work, including, but not limited to, e-mail, correspondence, notes, saved telephone messages, recordings, photos, or drawings and provide them to the City for production. In the event Consultant believes said records need to be protected from disclosure, it may, at Consultant's own expense, seek judicial protection. Consultant shall indemnify, defend, and hold harmless the City for all costs, including attorneys' fees, attendant to any claim or litigation related to a Public Records Act request for which Consultant has responsive records and for which Consultant has withheld records or information contained therein, or not provided them to the City in a timely manner. Consultant shall produce for distribution any and all records responsive to the Public Records Act request in a timely manner, unless those records are protected by court order. The provisions of this section shall survive the expiration or termination of this Agreement. 9. Independent Contractor Relationship: PAGE 3OF10 DocuSign Envelope ID:8C7D6C37-384B-4D53-8451-7AC645CC32F6 A. The Consultant is retained by the City only for the purposes and to the extent set forth in this Agreement.The nature of the relationship between the Consultant and the City during the period of the Work shall be that of an independent contractor, not employee.The Consultant, not the City, shall have the power to control and direct the details, manner or means of Work. Specifically, but not by means of limitation, the Consultant shall have no obligation to work any particular hours or particular schedule, unless otherwise indicated in the Scope of Work or where scheduling of attendance or performance is mutually arranged due to the nature of the Work. Consultant shall retain the right to designate the means of performing the Work covered by this agreement, and the Consultant shall be entitled to employ other workers at such compensation and such other conditions as it may deem proper, provided, however, that any contract so made by the Consultant is to be paid by it alone, and that employing such workers, it is acting individually and not as an agent for the City. B. The City shall not be responsible for withholding or otherwise deducting federal income tax or Social Security or contributing to the State Industrial Insurance Program,or otherwise assuming the duties of an employer with respect to Consultant or any employee of the Consultant. C. If the Consultant is a sole proprietorship or if this Agreement is with an individual,the Consultant agrees to notify the City and complete any required form if the Consultant retired under a State of Washington retirement system and agrees to indemnify any losses the City may sustain through the Consultant's failure to do so. 10. Hold Harmless: The Consultant agrees to release, indemnify, defend, and hold harmless the City, elected officials, employees, officers, representatives, and volunteers from any and all claims, demands, actions, suits, causes of action, arbitrations, mediations, proceedings, judgments, awards, injuries, damages, liabilities, taxes, losses, fines, fees, penalties, expenses, attorney's or attorneys' fees, costs, and/or litigation expenses to or by any and all persons or entities, arising from, resulting from, or related to the negligent acts, errors or omissions of the Consultant in its performance of this Agreement or a breach of this Agreement by Consultant, except for that portion of the claims caused by the City's sole negligence. Should a court of competent jurisdiction determine that this agreement is subject to RCW 4.24.115, (Validity of agreement to indemnify against liability for negligence relative to construction,alteration,improvement,etc.,of structure or improvement attached to real estate...) then, in the event of liability for damages arising out of bodily injury to persons or damages to property caused by or resulting from the concurrent negligence of the Consultant and the City, its officers, officials, employees and volunteers, Consultant's liability shall be only to the extent of Consultant's negligence. PAGE 4OF10 DocuSign Envelope ID:8C7D6C37-384B-4D53-8451-7AC645CC32F6 It is further specifically and expressly understood that the indemnification provided in this Agreement constitute Consultant's waiver of immunity under the Industrial Insurance Act, RCW Title 51, solely for the purposes of this indemnification. The Parties have mutually negotiated and agreed to this waiver. The provisions of this section shall survive the expiration or termination of this Agreement. 11. Gifts and Conflicts: The City's Code of Ethics and Washington State law prohibit City employees from soliciting, accepting, or receiving any gift, gratuity or favor from any person, firm or corporation involved in a contract or transaction. To ensure compliance with the City's Code of Ethics and state law,the Consultant shall not give a gift of any kind to City employees or officials. Consultant also confirms that Consultant does not have a business interest or a close family relationship with any City officer or employee who was, is, or will be involved in selecting the Consultant, negotiating or administering this Agreement, or evaluating the Consultant's performance of the Work. 12. City of Renton Business License: The Consultant shall obtain a City of Renton Business License prior to performing any Work and maintain the business license in good standing throughout the term of this agreement with the City. Information regarding acquiring a city business license can be found at: http://www.rentonwa.gov/cros/O ne.aspx?porta I Id=7922741&pageld=9824882 Information regarding State business licensing requirements can be found at: http://dor.wa.gov/doing-business/register-my-business 13. Insurance: Consultant shall secure and maintain: A. Commercial general liability insurance in the minimum amounts of $1,000,000 for each occurrence/$2,000,000 aggregate for the Term of this Agreement. B. In the event that Work delivered pursuant to this Agreement either directly or indirectly involve or require Professional Services, Professional Liability, Errors and Omissions coverage shall be provided with minimum limits of $1,000,000 per occurrence. "Professional Services", for the purpose of this section, shall mean any Work provided by a licensed professional or Work that requires a professional standard of care. C. Workers' compensation coverage, as required by the Industrial Insurance laws of the State of Washington, shall also be secured. D. Commercial Automobile Liability for owned, leased,hired or non-owned,leased, hired or non-owned, with minimum limits of $1,000,000 per occurrence combined single PAGE 5OF10 DocuSign Envelope ID:8C7D6C37-3848-4D53-8451-7AC645CC32F6 limit, if there will be any use of Consultant's vehicles on the City's Premises by or on behalf of the City, beyond normal commutes. E. Consultant shall name the City as an Additional Insured on its commercial general liability policy on a non-contributory primary basis.The City's insurance policies shall not be a source for payment of any Consultant liability, nor shall the maintenance of any insurance required by this Agreement be construed to limit the liability of Consultant to the coverage provided by such insurance or otherwise limit the City's recourse to any remedy available at law or in equity. F. Subject to the City's review and acceptance, a certificate of insurance showing the proper endorsements, shall be delivered to the City before performing the Work. G. Consultant shall provide the City with written notice of any policy cancellation, within two (2) business days of their receipt of such notice. 14. Delays: Consultant is not responsible for delays caused by factors beyond the Consultant's reasonable control. When such delays beyond the Consultant's reasonable control occur,the City agrees the Consultant is not responsible for damages, nor shall the Consultant be deemed to be in default of the Agreement. 15. Successors and Assigns: Neither the City nor the Consultant shall assign, transfer or encumber any rights, duties or interests accruing from this Agreement without the written consent of the other. 16. Notices: Any notice required under this Agreement will be in writing, addressed to the appropriate party at the address which appears below (as modified in writing from time to time by such party), and given personally, by registered or certified mail, return receipt requested, by facsimile or by nationally recognized overnight courier service.Time period for notices shall be deemed to have commenced upon the date of receipt, EXCEPT facsimile delivery will be deemed to have commenced on the first business day following transmission. Email and telephone may be used for purposes of administering the Agreement, but should not be used to give any formal notice required by the Agreement. CITY OF RENTON CONSULTANT Cliff Long Jennifer Wright 1055 South Grady Way 1860 Blake St Ste 8101 Renton, WA 98057 Denver, CO 80202 Phone: (425) 430-6591 Phone: (303) 292-3300 clong@rentonwa.gov jennifer@atlas-integrated.com PAGE 6OF10 DocuSign Envelope ID:8C7D6C37-384B-4D53-8451-7AC645CC32F6 17. Discrimination Prohibited: Except to the extent permitted by a bona fide occupational qualification, the Consultant agrees as follows: A. Consultant, and Consultant's agents, employees, representatives, and volunteers with regard to the Work performed or to be performed under this Agreement, shall not discriminate on the basis of race, color, sex, religion, nationality, creed, marital status, sexual orientation or preference, age (except minimum age and retirement provisions), honorably discharged veteran or military status, or the presence of any sensory, mental or physical handicap, unless based upon a bona fide occupational qualification in relationship to hiring and employment, in employment or application for employment, the administration of the delivery of Work or any other benefits under this Agreement, or procurement of materials or supplies. B. The Consultant will take affirmative action to insure that applicants are employed and that employees are treated during employment without regard to their race, creed, color, national origin, sex, age, sexual orientation, physical, sensory or mental handicaps, or marital status. Such action shall include, but not be limited to the following employment, upgrading, demotion or transfer, recruitment or recruitment advertising, layoff or termination, rates of pay or other forms of compensation and selection for training. C. If the Consultant fails to comply with any of this Agreement's non-discrimination provisions, the City shall have the right, at its option, to cancel the Agreement in whole or in part. D. The Consultant is responsible to be aware of and in compliance with all federal, state and local laws and regulations that may affect the satisfactory completion of the project, which includes but is not limited to fair labor laws, worker's compensation, and Title VI of the Federal Civil Rights Act of 1964,and will comply with City of Renton Council Resolution Number 4085. 18. Miscellaneous:The parties hereby acknowledge: A. The City is not responsible to train or provide training for Consultant. B. Consultant will not be reimbursed for job related expenses except to the extent specifically agreed within the attached exhibits. C. Consultant shall furnish all tools and/or materials necessary to perform the Work except to the extent specifically agreed within the attached exhibits. D. In the event special training, licensing, or certification is required for Consultant to provide Work he/she will acquire or maintain such at his/her own expense and, if PAGE7 OF 10 DocuSign Envelope ID:8C7D6C37-384B-4D53-8451-7AC645CC32F6 Consultant employs,sub-contracts, or otherwise assigns the responsibility to perform the Work, said employee/sub-contractor/assignee will acquire and or maintain such training, licensing, or certification. E. This is a non-exclusive agreement and Consultant is free to provide his/her Work to other entities, so long as there is no interruption or interference with the provision of Work called for in this Agreement. F. Consultant is responsible for his/her own insurance, including, but not limited to health insurance. G. Consultant is responsible for his/her own Worker's Compensation coverage as well as that for any persons employed by the Consultant. 19. Other Provisions: A. Approval Authority. Each individual executing this Agreement on behalf of the City and Consultant represents and warrants that such individuals are duly authorized to execute and deliver this Agreement on behalf of the City or Consultant. B. General Administration and Management.The City's project manager is Cliff Long. In providing Work, Consultant shall coordinate with the City's contract manager or his/her designee. C. Amendment and Modification. This Agreement may be amended only by an instrument in writing, duly executed by both Parties. D. Conflicts. In the event of any inconsistencies between Consultant proposals and this Agreement, the terms of this Agreement shall prevail. Any exhibits/attachments to this Agreement are incorporated by reference only to the extent of the purpose for which they are referenced within this Agreement. To the extent a Consultant prepared exhibit conflicts with the terms in the body of this Agreement or contains terms that are extraneous to the purpose for which it is referenced, the terms in the body of this Agreement shall prevail and the extraneous terms shall not be incorporated herein. E. Governing Law. This Agreement shall be made in and shall be governed by and interpreted in accordance with the laws of the State of Washington and the City of Renton. Consultant and all of the Consultant's employees shall perform the Work in accordance with all applicable federal, state, county and city laws, codes and ordinances. F. Joint Drafting Effort.This Agreement shall be considered for all purposes as prepared by the joint efforts of the Parties and shall not be construed against one party or the PAGE 8 OF 10 DocuSign Envelope ID:8C7D6C37-384B-4D53-8451-7AC645CC32F6 other as a result of the preparation, substitution, submission or other event of negotiation, drafting or execution. G. Jurisdiction and Venue.Any lawsuit or legal action brought by any party to enforce or interpret this Agreement or any of its terms or covenants shall be brought in the King County Superior Court for the State of Washington at the Maleng Regional Justice Center in Kent, King County, Washington, or its replacement or successor. H. Severability. A court of competent jurisdiction's determination that any provision or part of this Agreement is illegal or unenforceable shall not cancel or invalidate the remainder of this Agreement, which shall remain in full force and effect. I. Sole and Entire Agreement. This Agreement contains the entire agreement of the Parties and any representations or understandings, whether oral or written, not incorporated are excluded. J. Time is of the Essence. Time is of the essence of this Agreement.and each and all of its provisions in which performance is a factor. Adherence to completion dates set forth in the description of the Work is essential to the Consultant's performance of this Agreement. K. Third-Party Beneficiaries. Nothing in this Agreement is intended to, nor shall be construed to give any rights or benefits in the Agreement to anyone other than the Parties, and all duties and responsibilities undertaken pursuant to this Agreement will be for the sole and exclusive benefit of the Parties and no one else. L. Binding Effect. The Parties each bind themselves, their partners, successors, assigns, and legal representatives to the other party to this Agreement, and to the partners, successors, assigns, and legal representatives of such other party with respect to all covenants of the Agreement. M. Waivers. All waivers shall be in writing and signed by the waiving party. Either party's failure to enforce any provision of this Agreement shall not be a waiver and shall not prevent either the City or Consultant from enforcing that provision or any other provision of this Agreement in the future. Waiver of breach of any provision of this Agreement shall not be deemed to be a waiver of any prior or subsequent breach unless it is expressly waived in writing. N. Counterparts. The Parties may execute this Agreement in any number of counterparts, each of which shall constitute an original, and all of which will together constitute this one Agreement. PAGE 9OF10 a DocuSign Envelope ID:8C7D6C37-384B-4D53-8451-7AC645CC32F6 IN WITNESS WHEREOF, the Parties have voluntarily entered into this Agreement as of the date last signed by the Parties below. CITY OF RENTON CONSULTANT c—DocuSigned by: ^/ By: By: "—7C F9F6E 1 A523427... —� C.E. "Chip" Vincent Jennifer Wright CED Administrator Integrator,Atlas Integrated 6/15/2018 1:43:15 PM PDT 49/gs ig Date Date Approved as to Legal Form Shane Moloney Renton City Attorney Contract Template Updated 04/10/2018 PAGE 10 OF 10 DocuSign Envelope ID:8C7D6C37-3848-4D53-8451-7AC645CC32F6 EXHIBIT A STATEMENT OF WORK (Check one)_x_Original; Supplemental Number. Note: Both parties'signatures must appear for Supplemental Statements of Work. Consultant Customer —DocuSigned by: CKIBy: � By: '-7CF9F6E1A523427... ..i Coo Title: Title: C E-b A-d m i n i S 4r&o r 6/15/2018 1:43:15 PM PDT Date: Date: (o /2 5 /I A Included Technical Configuration Services Hosting, Maintenance, and Prime Support Annual Recurring Product/Service 3 Year Term(For Renton Tourism, ED, and Customer Consulting Services Agreement with Community Systems. Downtown Renton) Prime Support $6,000.00 Training Included Self Guided Digital Economic Development University & Included Certification Hosting and Maintenance $8000.00 Total $14,000.00 Payment Policy Please note that this project is billed on a fixed price, fixed scope basis. Any changes from the agreed to scope will result in a change order. • All fees will be billed quarterly in advance, starting upon contract signing. • All fees for setup are charged to the year 1 amount. • Years 2 and beyond will be for software, data, hosting and analytics The Customer has two ways to pay: 1) The Customer will receive invoices via email quarterly in advance. To select this option, check here: When paying Invoices, please make checks payable to Community Systems Mail to: 1860 Blake Street B101 Denver, CO 80202 All invoices are payable within 30 days (our grace period). Should extended delays in payment (beyond 45 days from invoice creation date), Consultant will discontinue Customer's access to the website or web applications provided under the contract. Note: All contracts for less than $2,500 per year require a credit card on file, even if Option 1 Customer Consulting Services Agreement with Community Systems. DocuSign Envelope ID:8C7D6C37-384B-4D53-8451-7AC645CC32F6 is chosen. 2) The Customer's credit card will be charged quarterly in advance. To select this option, check here: Credit Card Authorization Form Credit Cardholder Information Vis American Type of credit card: a MasterCard Express Name as listed on credit card: Card number: Expiration Date: / Billing Address(associated with card): Street Apt/Suite/Etc. City State Zip code Authorized User of Credit Card Name: Company: Phone Number: Email Address: Relation to Card Owner/Position: Type of Charges Authorized: Authorized Amt per Transaction: $ Date(s)of Authorization: Customer Consulting Services Agreement with Community Systems. DocuSign Envelope ID:8C7D6C37-3848-4D53-8451-7AC645CC32F6 AUTHORIZATION OF CARD USE I certify that I am the authorized holder/user of the credit card referenced above. I certify that all information above is complete and accurate. I hereby authorize collection of payment for all charges indicated above.Charges may not exceed the amount listed above in the "AUTHORIZED AMT PER TRANSACTION"field. I understand this is only for up to this amount during the time periods of"DATE(S)OF AUTHORIZATION"referenced above. If additional charges are to be authorized,a new form must be completed. Authorizing Name: Signature: Date: Note: Both parties'signatures must appear Attachment B. Compensation. Consultant Customer By: By: Title: Title: Date: Date: Customer Consulting Services Agreement with Community Systems. DocuSign Envelope ID:8C7D6C37-3848-4D53-8451-7AC645CC32F6 HOSTING SUPPORT POLICIES Unlimited Free Support Services Any requests due to loss of service or technical issues not the Customers responsibility will not be billed to the Customer. Additionally, Consultant shall provide the following Support Services free of charge, to up to three designated Customer representatives, using the supDort®communitysys.com email address, and company phone number: • Bug fixes • Answering general questions • Virtual Instructor Led Training • Community Systems Digital Economic Development University • User Documentation • Videos/Recordings Value Added, Paid Enterprise Services Consultant also offers the following paid Value added support services. All of the below services will only be performed if previously authorized within a written contract, and will be billed as work is completed hourly: • Data Cleaning Services • Data Integration Services, including importers • Data Entry • Data Collection and Research • Partner Engagement and Communications • Support for Partner relationships • Marketing Automation Consulting • Partner Response Consulting • Third Party Software Integration Website Hosting To ensure that your website performs up to expectations and has easy access to all of the latest updates, we will provide hosting services, billed on a quarterly basis in advance. Further, updates are free if hosting with Community Systems. Community Systems maintains its systems to a 99.9% uptime standard, exclusive of planned maintenance windows. Product Enhancements and Updates Consultant maintains a backlog of suggested non critical enhancements at all times that it reserves the right to prioritize as it sees fit. These enhancements can include updates to existing functionality, adding updates that make content that is currently not configurable by the customer configurable, new features not yet imagined, as well as customer requested improvements. Should a single Customer wish to influence the order and pace of improvements, they may pay to accelerate a feature development themselves. If multiple customers wish a feature to be moved up in priority, then Consultant may accelerate the development of that feature at it's own cost on it's own time table. Any product enhancements asked for by a single customer will be subject to a fee based on level of effort. Customer Consulting Services Agreement with Community Systems. DocuSign Envelope ID:8C7D6C37-384B-4D53-8451-7AC645CC32F6 Service Level Agreement for Products and Hosting As described below, services level agreements are for the current release level of the Product and the previous release level thereof: • Problem reporting, tracking and monitoring by electronic mail via the Internet; • Reasonable telephone support to up to three designated contacts for problem determination, verification and resolution on a call-back basis during Company normal business hours of 9 a.m. to 5 p.m. Mountain Standard Time; and • Diligent efforts to promptly resolve defects and errors in the Product in accordance with the following schedule: ERROR PRIORITY (1) RESPONSE (2) RESOLUTION (3) EXAMPLE P1 1 Hour 1 Hour Public site unavailable P2 1 Hour 1 Day Site avail, Feature level issues P3 Same day 5 days Page speed issues P4 Same day 15 days Minor misconfiguration P5 Weekly As scheduled Enhancements (1) Priority: -P1- Catastrophic product or module failures that do not have a viable detour or work around available. -P2- Problems that have been substantiated as a serious inconvenience to users. This includes any priority A failure for which a viable detour or work around is available. -P3+- All other problems which the user can easily avoid or detour for which there is no urgency for a resolution. Maximum File or Database Sizes Certain file sizes are recommended for use with our products, as larger file sizes may impact site performance: • KML file overlays are recommended to be smaller than 2 MB after being generalized. • Video or large graphic files are recommended to be no more than 10MB. • Property or graphic databases over 100MB may be subject to additional hosting or bandwidth fees. Browser Support Restrictions Customer recognizes that web-based works delivered by consultant shall be compatible with a limited number of internet browser applications as outlined below. Websites and web-based applications delivered by Community Systems are maintained for compatibility with the following browsers: • Most recent 3 versions of Microsoft's browser (including versions of Edge) • Most recent 3 versions of Chrome on Windows and MacOS Customer Consulting Services Agreement with Community Systems. DocuSign Envelope ID:8C7D6C37-3848-4D53-8451-7AC645CC32F6 • Most recent 3 versions of FireFox on Windows and MacOS • Most recent version of Safari on MacOS • Most recent version of Safari Mobile on iOS • Most recent version of Android Browser/Chrome Mobile for Android Community Systems cannot guarantee compatibility with any browser or access method not defined in the preceding list. Customer Consulting Services Agreement with Community Systems.