HomeMy WebLinkAboutLeak Adjustment Request 2026_________________________________________________________________________________________________________________
City of Renton Utility Billing • 1055 S Grady Way, Renton, WA 98057 • 425-430-6852 • ub@rentonwa.gov • rentonwa.gov
City of Renton Utility Billing Leak Adjustment Request
Date: Account #:
Service
Address:
Billing
Period(s):
Owner
Name: Phone #:
Email:
Property Type: ☐ Single Family ☐Multi-Family ☐Non-Residential
LEAK ADJUSTMENT POLICY
In accordance with Renton Municipal Code (RMC) 8-4-46 and 8-5-23, water and wastewater billing adjustments for
water leaks, the city will grant an adjustment of up to a maximum of two (2) regular meter reading cycles during the
billing period when the water leak occurred. Water will be adjusted by 50% of leaked consumption once every five (5)
years for leaks on the customer’s side of the water meter in the service line between the meter and the foundation of the
building. Sewer will be adjusted by 100% of all leaked water that did not enter the sanitary sewer system.
1.A written request for a water billing adjustment must be submitted to Utility Billing within sixty (60) days
of discovery of the water leak and/or sixty (60) days of receipt of a notice from the city regarding
unusual/continuous water meter consumption. The written request must include the service address,
billing periods over which the leak occurred, and location and type of leak.
2.A copy of the repair receipt with a clear written description of the completed repair is required.
3.Photos verifying the repair and the location of the leak are strongly recommended.
ADJUSTMENT METHODOLOGY
The adjustment will be determined by averaging normal water consumption from previous representative periods.
•The water portion of the bill will be adjusted by charging for only 50% of the excess consumption charge
over the billing period(s) when the leak occurred.
•For non-residential sewer accounts, a full adjustment of the sewer bill will be made for all leaked water
that did not enter the sanitary sewer system. The adjustment will be determined by averaging normal
water consumption from previous representative billing periods and charging wastewater volume rates
based on this normal average volume.
•Adjustments greater than $2,000 shall be submitted to the Finance Committee for approval or denial.
There will be no adjustment of the base charge or any other sewer charge.
Date of leak repair: Repaired by:
Location of leak:
Type of leak:
Owner Signature: Date:
SUBMIT BY MAIL: City of Renton Utility Billing, 1055 S Grady Way, Renton, WA 98057
SUBMIT BY EMAIL: ub@rentonwa.gov
SUBMIT BY FAX: 425-430-6855
FOR OFFICE USE:
Qualified Leak? ☐Yes – adjustment allowed ☐No – criteria not met
**Red fields are required
_________________________________________________________________________________________________________________ City of Renton Utility Billing • 1055 S Grady Way, Renton, WA 98057 • 425-430-6852 • ub@rentonwa.gov • rentonwa.gov
City of Renton Utility Billing Leak Adjustment Request
EXAMPLES OF WATER SERVICE LINE AND LIMITS OF RESPONSIBILTY
A leak adjustment may be authorized for a leak in the service line between the water meter and the
foundation of a building. Leak adjustments are not authorized for any leaks inside the building. Any
problems within the private water line are the responsibility of the property owner and will not be repaired by
the City of Renton.
LIMITS OF RESPONSIBILITY
Water leaks are one of the most common reasons for water bill increases. Addressing and repairing a leak as
soon as possible can prevent property damage and avoid higher utility costs. Tips for finding and repairing
leaks can be found here: www.savingwater.org
High consumption caused by theft, vandalism, or negligence are not eligible for leak adjustments.