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Questions & AnswersCity Of Renton Parking Citation System RFP Questions and Answers 1) Who is the City's current enforcement provider? [Answer] Citation System = Purchased from Duncan Parking Technologies, which is now a division of CivicSmart — up for replacement VRV Interface = CodeSmart — up for consideration License Plate Reader (LPR) System = Genetec — the City will be keeping 2) How many citations does the City issue each year? [Answer] Approximately 4,600 violations have been issued annually through the current parking citation system (in some cases there are two per ticket). 3) What is the average fine for each citation and the penalty fine for each escalation period? [Answer] $45 Fine $15 Late penalty 4) What type of handheld units is the City currently using? [Answer] AutoCITE X3 5) Does the City have a preference of a single unit issuance device to smart phone and Bluetooth printer combination? [Answer] No. We are open to all options, however, per the Functional Requirement's "Equipment/Hardware" section, Officer devices, including printer, need to be portable and remain with the Officer (we don't want the Officer to have to print from within the vehicle). 6) Whether companies from Outside USA can apply for this? (like, from India or Canada) [Answer] Yes. 7) Whether we need to come over there for meetings? [Answer] It would be ideal to meet in person on occasions, but meeting in person is not strictly required. 8) Can we perform the tasks (related to RFP) outside USA? (like, from India or Canada [Answer] Yes, it is OK for tasks needed to get the project completed to be performed outside of the US. 9) Can we submit the proposals via email? [Answer] Yes. 10) RFP page 7, section 3.1.4 refers to integrating with your existing Genetec AutoVu system. Who maintains the Security Center server? Is it hosted by the City of Renton, Gentec or another integrator? [Answer] AutoVu is hosted by the City of Renton and both the server and software are maintained by City staff. 11) RFP page 7, section 3.1.4, will you allow our LPR plug-in to be installed on the existing Security Center server? [Answer] Yes, as long as the plug-in does not compromise the AutoVu software. 12) RFP page 7, section 3.1.5 mentions integration with the Washington Courts Data Exchaml Vehicle Related Violations (VRV) system. Please provide the format specifications for this requirement. [Answer] Information on integrating with/sending data to the Vehicle Related Violation (VRV) system can be found at: • https://dx.courts.wa.gov/index.cfm?fa=dx.displayServicePage&serviceName=VehicleRelatedVi olations&item=/business/index.html • https://dx.courts.wa.gov/index.cfm?fa=dx.displayServicePage&serviceName=VehicleRelatedVi olations&item=technical/index.htmI 13) F-5: Please provide an example of usage. F-5 Abilityto override data in fields with defaulted or R imported date. [Answer] That should have read "...imported data". The following are a few examples: • The violation location may populate based on information from AutoVu, however, the Officer may want to change this (for instance, to a parking lot name). • A defaulted Officer Remark may be a template that needs to be customized per ticket. • The system may populate the Vehicle Color field, based on an integration with an outside system, however, the Officer may need to override/change the color if the vehicle has been painted a different color. 14) F-38: Please provide a sample of the abandon vehicle notice print design. F-39 Ability to customize the abandon vehicle notice print R design to meet Police requirements. [Answer] This is our current Abandoned Vehicle Notice, which is printed and left on the vehicle. We will take this opportunity to change the City Logo, the footer, as well as some of the wording in the explanation box. This notice is separate from the letter, which is printed and mailed to the registered owner. CITY OF RENTGN PARKING NOTICE Abandoned Vehicle Notice Agency: RENTON POLICE DEPARTMENT Report N: A6044 Date: 05/0212019 Time: 07:32AM L.oc: 16200 114TH AVE SE Lic: t---% _ State: WA Exp; 091W Color: WHI Make: NISS Style: SED Model: SENTRA Odometer: Year: 2005 VIN: The above described vehicle has been parked at the above stated location In this City of Renton In excess of seventy-two (72) hours. YOU ARE HEREBY IVDTIFIED it will be impounded within twenty-four (24) hours From today's date by the Renton Police Department, at the owner's expense pursuant to RMC 10-5-2. Remarks EXPIRED TAGS, NO PLATE. ABANDONED ON CITY STREET Officer: Signature N rnber: I declare under penalty of perjury under the laws of the State of Washington that I have reasonable grounds/probable cause to believe and do believe that the descrihed vehirie was In violation of ordinance/ statute and that the foreooinci is true and correct. 15) F-39: Please provide a sample of the existing ticket artwork. F-39 Pre-printed citation stock with Renton header and 0 footer on the Front and instructional information on the back. [Answer] The first set of pictures is of our current ticket stock, both the front and back. We will take this opportunity to change the City Logo. The next set of pictures is a sample ticket. CITY OF RENTON s � PARKING NOTICE —INFRACTIONS ONLY — IMPORTANT - READ CAREFULLY This is a notice of paikng iris— A pang ir�im'icn n iol a cirne. The pmahylor. a Perkng nir Ikl ROES NOT include apil senle W -n irclude a moielery penary. This rfic rnprseerrls a delormnetim that you here commmed Ihn perking nfmction and owathe eppmpreGe penalty, unlassyou check"*3 below. M NI18r A6tWM TOTNISNDTICE HOE OFTHEWAYS Lt51EG BEM WIfHN FFTEBI (13 OAYSOFTHE GATE TTE 11]TICE G PISMO NCT EEWO OR IF TIE Orr IS SUM BY NAIL WHIN It GAYS OFTIE GATETIE NGTICE WA.S YR®. A1919 TNLRTNEYON FE117 TOA RRIW IS WET0------------- PLEASE CHECK ONE AND ONLY ONE CF THE BOXES BELOW AND RETLIRN TO THE COURT IN PERSCN OR BY MAIL OR RESPOND ONLINE WHHIN FIFTEEN (15) DAYS. A MAILED RESPONSE MUST BE MAILED NOT LATER THAN MIDNIGHT ON THE DAY THE RESPONSE LS DU E [ ] L I CHOOSE TO PAY THE MONETARY PENALTY AND HAVE ENCLOSED FULL PAYMENTflR PAYDNUNE AT 4444W RENTQNWA-GOVJGP_ You maybe ells to er oar i*1.1 aymelW plan with meccun under RCW4r..sa.tlo. [ ] 2 I REQUEST A HEARING TG D PLAINTHE CIRaWTANCES.' If you agree that you ccmmftW Ile illractim but would ice to oplail ft cknrtt- smrcros, the coup will nmifyr you in wTrthg of the hearing dsaa. You may ra reglke w tmos to appear attire hmrM but they may allwd vd nt&nly. [ ] 3 I REQUESTAHEARING TQ CONTEST THIS INFR0.GT10N NOTICE.' If you believe you did rK9 comml th nfr eW. you may requesl a heaing. At he hearing the ciy must prove by a preporlderarnoe bnere Beaty than Inn} of the gwF dents thatyou commitmd the dracton Ycu may requirewime<.,srs, ildulfng the officer who issued tine notiw, to apptmr at this Meaning. The coud will notify you in wrBhg of Vne hearing data and how to requgt thal witnesses be prnent I-EkRNG PEWESTS CAN ALSO BESIAWflFTH1 WMATWWW.RENTOM%W LRVHEARNG. Name P Ada. R Dry see I N H[mePhorte VArkPhme T D&WsLiowm# DavDi Bit I PROMISE TO APPEAR Your siJ< wg FALURETORESFOH7TOTHIS NOTICE ORFAILURE TOAPPEAR ATANY COURT HEAR. ING YOU REQUESTED WILL RESULT IN ADDITIONAL MONETARY PENALTIES AND REFERRAL TOA CCLLEGTNDN AGENCY. FAILU RE TO RESPOND APPEAR AT A HEARING YIX RER M T.D D OR PAY FOR PARKI NG INFRACTIONS MAYRE5ISLT IN THE NONFENEWALCF YW NDiIXi�1EHICLE REGIS RATUN. MAKE CHECKS PAYABLE TO: RENTON MUNICIPAL COURT RENTON MUNICIPAL COURT 1055 S. GFWW@y Renton. Washilgw Dsaw Phone:425-a3ac554 www.RemmiYa.gw CITY OF RENTON �,. PARKING NOTICE AgerKy Issue No. RENTON POLICE DEPARTMENT D00017033 Date Tina Issue Date WED 0611412017 07:27AM 06 j 14/ 2017 Locatlon Issue PlaCe 10800 SE 170TH ST RENTON. WA Vwlalion 41: 46.61.570(A)10 PARIQNG IN PROHIBITED ZONE ­/AREA Fine; $45.00 Violation #z: R10-10-3(F) UNLICENSED VEHICLE PARKED ON STREET Fire: S45.DC Pay Online at hilp://PMonwa.gov,Q: Amami: Due: $90.00 Due Date: 0710212017 Vehicle License Na. Stag Exp Permit 4".V, WA 05117 PERIA17123 YIN Plake Model Yen Stv6e Color 123455789012345678 ACLF MOD{ IS76 40 BLIC Remarks POSTED NO PARKING UNLICENSED VEHICLE ON CITY STREET officer: r tee Wunder: SicroWre I declare a cler penally of perjury hastier the laws 51tate of Washington that I have reasonable grounds/probable cause to believe and do believe Ilh it the described vehicle was in violation of ordlrlatce/stature and that the for "r g is taste aril torrem FOR FINES DUE SEE REVERSE SIDE "INFRACTIONS ONLY — IMPORTANT - READ CAREFULLY This is a notice of puking inhactk n A pz r ig irlmc-iin is iol a tine. The penaN f a paduog idraoion DOES NOT woclude ajai I —le— =ul ran irclide s mmelary penaty. This notice repreeerrts. a deb—ne6m that pi eve -ommiied This psrking it—tion end owe the aPPrtprotep malty, unlessym meek :ar K. belax. MUMLIFFREWMM111111SIN071GE HOUXTHEWAYS LIM fiaGWWT1PI FVEIN(I5GAYSGFTHEGATE THE WrKE E PE%MQ21ERYID OR IF THE NGTICE W SOW BY MAIL W1rHN it GAY& OFTIE GATE THE NOTICE WAS MAID, AFFER I1IEIEEY000 MKT TOA WARM 16 RMFIMM. ---------------------------------------------------------------------- ' EA-E : -ECK ONE ANO ONLY ONE OF THE BOOS BELOW AHD RETURN TO THE %FFTSONDRBYMAILORRESPONDO"EVRTHINFIFTEEN (15)DAYB. A YALED �:SFCNSE MUST BE MAILED NOTLATER THAN MIDNIGHT ON THE DAYTHE RFS',•NS= 53UE. [ ] 1. I CHOOSE TO PAY THE MONETARY PENALTY AND HAVE ENCLOSM FtJLL PAYMENTOR PAY QNLJNE AT 4Y4YwRENT�Nf-GOViCP. You maybe able to- enmr iPdD a laayrner: p an with bG coup uwier RCW4m.1 io- [ ] 21REOUESTARFARINGTOE)PLNNTHE CIR.nIMTANCES.' If you agree tat you o3mm Ged to ntradi n but would Ike to glah ths aprtt- sw mi, the coon will notify you h wlititg of the healing date. YDu may not require lwbtas%sm appear at the hearng, but they may atlend mllntahly. [ ] 3. I REQUEST A WARING TO GWFSi THIS INFRACTION NOTICE.' If you believe you did not comml the infraction, you may request a haafg At the heaft tre city must phone by a prepolYderanm dn- iaely titan not] of the em- dxra tlatyou Comffidled the itfradon. YDu may requirewrinamm nduckV the ofhcarwho [sued the notm, to appmrat this heals. The coot will no* you in w rig of the Hearing data and how to request that witnesses be presort[ ,SING REOIJEBTB CAN AIM BE SLA3MrrTID 9,LM AT riWW.REWrONWALOYMEARNG. Name P MI. R City cram 2A 1 N Horne Pl orte Yb* Phone T Drire'sLimnse# DaieoJBirth I PROMISE TO APPEAR Your soiure ---------------------------------------------------------------------- E TO RESPCMTOTHIS NOTICE DR FAILURETOAPPEAA AT ANY COURT HEAR- ..: Y :IJ REQUESTED WILL RESULT IN ADDITIONAL MONETARY PENALTIES AND PEFERRAL TO A DCLLECTIDN AGENCY. FAILURE TO RESPOND APPEAR ATAHEARING YOU REQUESTED. DR PAY FOR PARKHG NFPACTJONS MIAY REALT IN THE NONfENEWAL OF YOUR MOTOR VEHICLE REGISTRATKK MAKE CHECKS PAYABLE TO: RENTON MUNICIPAL COURT ---------------------------------------------------------------------- RENTON MUNICIPAL COURT 1055 S- Grady Vky Renton, Wasltigton DM7 PIKNW_ a25.430.65.5a wNw.Rerttonwa.gN Er1903 16) F-50: Please provide VRV system integration documentation. =-5C The following citation information must be sent to ne Washington Court Data Exchange Vehicle Related Violations (VRV) system. Warnings and Abandoned Notices will not be sent over: - Citation information - Citation image - Officer notes (not included on the citation) - Photos [Answer] See the answer to question #12 above. 17) Please confirm that issuing violations to abandoned vehicles is being issued to the vehicle, rather than to an individual or property. [Answer] Parking violations, including abandoned vehicles violations, are issued against the vehicle, however, the person ultimately responsible is the registered owner (RO). When PD is notified of an abandoned vehicle they will leave an "Abandoned Vehicle Notice" on the vehicle and at the end of the day, a letter is printed from the system and mailed to the registered owner. Several days later, if the vehicle is still there, a ticket/citation is issued (that info is sent to the Court) and the vehicle may be towed. Abandoned Vehicle Notice Agency: RENTON POLICE DEPARTMENT Report #: A6027 Date: (04/26/2019 Time: 12:24PM -) Loc: 95 BURNETT AVE S. Lk: *. ft•r State: WA Exp: 0418 Color; GRY Make: CHEV Style: SED Model; MAL Odometer: Year: 2006 VIN: 6667 The above described vehicle has been parked at the above stated location in this City of Renton In excess of seventy-two (72) hours. YOU ARE HEREBY NOTIFIED it wll I be Impounded within twenty-four, (24) hours from today's date by the Renton Police Department, at the owner's expense purst.iartt to RMC 10-5.2. Remarks EXPIRED TAGS, NO PLATE. ABANDONED ON CITY STREET Officer; •gVft #rikob, Number: - I declare un[ier penanyot perjury unaer the laws or me State of Agency Issue No. RENTON POLICE DEPARTMENT D00025755 Date Tine Issue Date RI 55/03/2019 07:09AM 05/03/2019 Location Issue Place 100 BURNETT AVE S RENTON, WA violation 41: R10-10-3(F) UNLICENSED VEHICLE PARKED ON STREET Fine: $45.00 loladon #2: R10-10-14(A) KTENDEO UNAUTHORIZED PARKING - MORE THAN 72 HOURS Rne: $4S.00 PayOnlineathttp:llReMonwa.gov/CP Amount Due; $90A0 Due Date: 05j2112019 Vehicle License No. State Exp +• • • WA 02118 VIN Make Model Year Style Color �• CHEV MAL 2006 SED GRY UNLICENSED VEHICLE ON CITY STREET L ECKED AT j ZND CHECKED AT1223 HRS 513 0708HRS .•rrr +w+�•r+-w - I declare under penalty of periury under the laws of the state OF 18) Please confirm in the VRV interface that citation images are required. [Answer] Confirmed. However, our current tickets are on ticket stock with a preprinted header and footer on the front and preprinted instructions on the back. This preprinted information is not necessary to have on the ticket image. See sample of ticket image sent to the Court on the right. REM" POLICE OF PARTM ENT D00025801 bate ::mc ssl.'e Dax MON 05f13J2019 09:24AM 05J13/2019 ltta6on Jselse Place 9942 S i%fi RffiTOia, WA vlolalfon a1: 46.61.570(A)1 DOUBLE PARKING ro— $45.04 PayCdllxat Irlp:rIReltalwa.go i(71: Aalo MMm: �y ,Cn Due tmw: 05PV2019 Vehicle =lcersc No_ Strbe ExD WA 06p) Hike Model Sty c Cc cr LEf9 ES BLOCf7MG VEHICLE IN MIPOLE OF ROAR I de hf under pendty of per}sy under the twm of the stale of Wmhlrylcm tut I hewn rxa ble gwh,'pro6e61e carat to 6ellewe and do bell that to deeded vdwle w mwlolatlon of mdlnenee,`s [elute end Ihal the f—W ir., la 1— —d cemcl_ 19) Please confirm that the Parking Citation System vendor will export citation data including images to the Courts as well as the City expects data to be imported from the Courts to the Parking Citation System. [Answer] The transfer of data and images is one-wayLhowever, the VRV system will send back a success or failure message. We need to be able to view this status either from within the Parking Citation System (preferably on the ticket's history/audit trail) or from the interface tool. 20) Please confirm if all payments and appeals will be through the Court rather than through the Parking Citation System customer portal? [Answer] Confirmed. All payments, appeals and court scheduling are processed through the Court and the Court system. a. If additionally through the Parking Citation System customer portal, does the City have a current relationship with an internet payment gateway (IPG)? [Answer] n/a 21) Please confirm how many concurrent users will be required to access at any one time the Parking Citation System (not including enforcement officers)? [Answer] For concurrent users, I do not see more than 2 or 3. (Other users would be the PD enforcement officers' supervisor, Court to confirm ticket transfer to the Court system, IT for support purposes and PD Staff Services to view historical records and possibly printing Abandoned Vehicle letters.) 22) How many parking tickets were issued last year? [Answer] In 2018 4,623 valid violations and 261 voided violations were issued through the current parking citation system (in some cases there are two violations per ticket). 23) What was the revenue from these parking tickets? [Answer] $256,193 Total fines for those violations in 2018. 24) What was the collection percentage on these parking tickets? [Answer] I am uncertain of this as collections and receipts are not processed through the current parking citation system and are out of scope of this RFP/project. 25) Will a daily file transfer of citation data to the Courts be acceptable? [Answer] A daily transfer would be the minimum. We are hoping more frequently for those who come to pay at the Court on the same day the ticket was issued. 26) The RFP states that the system will be primarily used by two enforcement officers, does this mean the City is only looking for 2 hand held devices? [Answer] The City will be purchasing a minimum of three (3) handheld devices. Two (2) for production use and at least one as a backup or spare. 27) How many abandoned vehicle notices were issued last year? [Answer] 1,451 abandoned vehicle notices were issued in 2018. 28) 3.1.5 — Please clarify what format citation data and images need to be in for consumption by the Washington Courts Data Exchange VRV. [Answer] See the answer to question #12 above. 29) Does the city intend to issue Abandoned Vehicle notices from a hand held device or are the hand written? [Answer] They are currently issued from the same handheld device, and it is the intent of the new system to do the same. 30) Please explain the current process for issuing Abandoned Vehicle notices. [Answer] See the answer to question #17 above. 31) Who is the Cities current vendor? [Answer] See the answer to question #1 above. 32) Please submit a copy of a recent billing notice for the Cities current vendor. I am including this invoice as it is the most recent full -year invoice. dun-cafii,.. , BILL TO: City ;5r Reriu%xi Renton µonce I:epar4nent 1755 5 Caridy Way Renton, IVA YEDhi Un 4cd Swbn tx Antcriw Duncan Parking Tedmolagles, Inc. A Division of CivicSmart P.O. Box 2DII1 MIIwavkeer W1 53201-2001 Ynvolce INVD222r o�Le J5.'Jlr2p17 P1sy� I Original 50 PLEASE USE REM11TANCE ADDRESS ABOVE 'CF'AVY ALm{!%,,U.-4ctT_4!�nx-anc�CcntraY•,1JImLS_LLST- a'e ;M> R[Mfr.FAII S;7r2037->4!;31pnin AC MARJ i - IAAi f,-rciAr Mana-ano Cartract- LLb R4 A WSA 9!tr1017 - Wr 112pi8 ;,CMAIWT XR-DI f,-L_CMM21n=-arm Ccartrfct KC_TDI sMx r1;057 9Y1)3417 -> r3j31+2318 5Md 39050 9;'k.20 7-,, B,-31.2,318 Per Inror[Ing QueQW066, Ph0nc44144877-51r91xM130 For 4urchnarng IrKlu:we, RNMIO C MD] dfiF-1522 Forcua6omerSmiee., Phone COO) SI6-M6 5H[P TO: City Cf Re-ltol`. AM)' Sergeant ICe}%S+Puli:, rkq:l. - — 1055 5 Gndy -Vz } Remo% WA $3057 Unwed 5,zws of Acreiica P- +, 525-414-7; 61 I rFn F9 ; -.-" -,FT T MPMT I rho l*Mm 6t Prlr* Lx PUM s,a. _?.V.- I ":Y'o L2 �Wnflh :-.r.n� -4.N4 S5e.63 24 hYwim -, r;1 �" 74 $.C4 ,$ gubt6�l 51,73� bfise I Frcighd 33) Can you please provide a copy of your current citation, warning, and abandoned vehicle notice. [Answer] For Citation — See the answer to question #15 above. For Abandoned Vehicle Notice — See the answer to question #14 above. Warning: CITY OF RENTON PARKING NOTICE Agency Issue No. RENTON POLICE DEPARTMENT D00025539 Date Tine Issue Date THU 05/16/2019 09:13AM 05j16/2019 Location Issue Place SI l9 NE 10 PL RENTON, WA nfractwon - THIS IS A WARNING ONLY Violation ml: R10-10-3(F) UNLICENSED VEFQCLE PARKED ON STREET Fine: $0.00 Pay Online at http;//Rentonwa.govlrP Amount Due: $0.00 Due Date: Vehicle Llcense No. State Exp WA 03119 Make Model Stvle Color TEEP WRG LIT 6LK Remarks UNLICENSED VEHICLE ON CITY STREET EXPIRED 3/11/19 Officer: — Number . Signature I declare under penalty of perjury under the laws o the state of Washington that I have reasonable grocrtds/probable cause to believe and do believe that the described vehicle was in violation of ordinance statute aril that the foregoing Is true and corre(t. 34) How many people need access to the back office software to manage parking tickets? [Answer] We have 2 enforcement officers and their supervisor. We may also want Court to have access but only to confirm ticket info and transfer to the Court system. PD Staff Services will need view access to historical records and possibly the ability to print Abandoned Vehicle letters. IT will need access for support purposes.