HomeMy WebLinkAbout250-17T
POLICY & PROCEDURE
Subject: TELEPHONE/VOICE SERVICES Tndex: Finance&Information Services
Number: 250-17(places 600-01)
Effective Date Supersedes Page Staff Contact Approved
6/1/2008 8/1/1983 1 of 1 Iwen Wang
1.0 PURPOSE:
To establish a policy assigning responsibility for telephone/voice services, moves, adds, or
changes to existing services including additions to the system.
2.0 ORGANIZATIONS AFFECTED:
All departments and divisions
3.0 REFERENCES:
N/A
4.0 POLICY: I,
4.1 The City's telecommunications system is a vital part of the mechanism for serving the j
citizens of the City of Renton and an important tool for employees in the conduct of City I
business.
4.2 The City's dial tone provider will not accept requests from City staff for any
modifications or changes to service with the exception of those specific Information I
Services staff authorized on the account for such work orders.
5.0 DEFINITIONS:
N/A
6.0 PROCEDURE:
6.1 Department heads or their designee will make every effort to analyze thoroughly all
communication requirements to assure that requested changes are genuinely needed j
and to avoid repeated subsequent requests for changes to the same area.
6.2 Once it is determined a change is needed in telephone service, the service request
should be emailed to the Information Services (IS) Service Desk indicating the
changes needed, required delivery date, numbers and staff involved, and the reason
for the change.
6.3 The IS Service Desk will contact the requesting party to confirm the work order
request and the appropriate IS staff responsible for completion of the work.
I
6.4 If the work order cannot be resolved by the IS staff,a vendor will be engaged. i
6.5 Normal move,adds,repair will be paid for from the IS budget, as funds permit.