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Home My WebLink AboutContract "�rr '�rw+ CAG-10-0�1 TeleStaff SOFTWARE LICENSE QUOTATION Customer: Renton Police . TeleStaff Components- TELESTAFF Enterprise Software License for 155 POLICE Staff Members $ 21,700.00 TeleStaff Enterprise Software licenses(15 licenses transferred from Fire $ 0.00 to Police) _ TELESTAFF Implementation Services for 170 POLICE Staff Members $ 12,000.00 TELESTAFF Phase 2 Implementation Services for 170 POLICE Staff $ 5,000.00 Members _ One year of PDSI-hosted Web Access for 170 Staff Members $ 0.00 Sybase Concurrent Connections(1)Qty:8 $ 1,000.00 4-port Telephony Hardware Qty:1 $ 1,000.00 4-port Telephony License(Dongle)Qty:1 $ 900.00 10%MULTI AGENCY DISCOUNT $ -4,160 TOTAL $ 37,440.00 Oational TeleStaff Components- AUCTIONS Software License for 140 Staff Members $ 7,000.00 Auctions running special discount $ -1,400 TOTAL $ 5,600.00 • The pricing above is in U.S. Dollars and will be valid until 5 15 2010 • TeleStaff Annual Maintenance beginning year two will be $4,284 • Web Access Annual Support fee beginning year two will be $2,998 � � • Auctions Annual Support fee beginning year two will be $ 1,120 • All other payment terms and conditions apply from agreement between PDSI and City of Renton dated 6-4-2008 By signing this Quotation,the parties acknowledge that they have read and agreed to the terms herein. PRINCIPAL DECISION SYSTEMS INTERNATIONAL,INC. Name: .� l t'Q �/'t SJ`�,d/..v, � / Signature: ,�� - v Title �' '` j� v Date: ��,3 p�j/� City of Renton Name: De^is Law T 0 � Signature: � r" �� Title Mayor Date: .��ia�v " / Attest: __as�''.h�t�1'�.l.� �' C.(lG2�E.�.-- Bonnie I . Walton, City Clerk Appendix B—TELESTAFF Implementation Services Partnership Agreement IT IS EXTREMELY IMPORTANT THAT CUSTOMER READ AND UNDERSTAND THE FOLLOWING: For the fee for Implementation Services specified in paragraph 5 of this AGREEMENT, PDSI will train CUSTOMER sta�ng administrators on the operation of TeleStaff and will train CUSTOMER on how to configure the TeleStaff system using 2 "11r✓ °"�✓' CUSTOMER data. The following steps comprise a summary of the TeleStaff Implementation Services. NOTE: This Appendix outlines the recommended approach to the implementation process, based on PDSI's experience with its customers. Because of the highly configurable nature of TeleStaff, there may need to be changes to the Implementation Process and Services described below. (NOTE: A PROJECT PLAN DETAILING SPECIFIC CUSTOMER DELIVERABLES, MILESTONES,AND SCHEDULE WILL BE DEVELOPED BY CUSTOMER AND PDSI DURING THE PROJECT.) DEPLOYMENT PLAN: The following tasks are part of the Deployment Implementation Process. When a customer completes these tasks they will be in production with the TeleStaff Roster and Calendar and will be able to reap the benefits associated with centralized staffing, audit trails, emergency notifications, reports, and feeds to down stream systems in approximately 60 days. At the end of this process, users will be able to request leave, sign up for overtime, and respond to emergency call outs via phone, client, or web access. • Project Initiation:The PDSI Customer Sales Representative transfers all pertinent CUSTOMER information gathered during the sales process to the PDSI Project Manager(PM).An INTRO CALL with the PM, Sales Representative, and CUSTOMER SPONSOR will be held to discuss expectations,and roles and responsibilities. This meeting is to ensure the appropriate resources are assigned to the CUSTOMER Project team and that the scope of the project is accurately defined. The PM is responsible for guiding the CUSTOMER through the implementation process; however,the CUSTOMER is ULTIMATELY RESPONSIBLE FOR A SUCCESSFUL IMPLEMENTATION,which includes allocating the appropriate resources. Once the information has been transferred,the PM will send the CUSTOMER an Implementation Welcome Packet containing an overview of the Implementation Process and information on how to prepare for TeleStaff. • Project Planning:A PROJECT PLAN CALL with the PM, Sales Representative, and CUSTOMER SPONSOR will be held to create and refine the project plan. The Project Plan details the specific tasks with due dates, predecessors, and owner. The plan also details the customer and PDSI deliverables, milestones, and status information.After the call, a Project Plan will be provided to the CUSTOMER. • Project Kick-Off:The PM and CUSTOMER Project Team will hold a KICK-OFF CALL to review the Project Plan, with particular focus on project scope, objectives, product functionality, project team roles and responsibilities, and a roadmap for the implementation. Dates for CONFIGURATION TRAINING(S)will be discussed. Lastly,the PM will direct CUSTOMER to review the training videos and review training manuals which can be downloaded from the TeleStaff website. In order to understand basic TELESTAFF functionality and terminology, it is imperative that every member of the Project Team reviews this tutorial BEFORE DATABASE REVIEW. CUSTOMER will provide Daily Detail Roster Sheets before DATA COLLECTION. • Hardware Setup: Prior to DATABASE REVIEW, CUSTOMER must have TELESTAFF server and software installed and functional. PDSI will ship any TELESTAFF hardware(that was purchased through PDSI—dialogic telephony cards,dongles, etc.)to the CUSTOMER and provide the necessary installation documentation. • Data Collection:This phase begins with a DATA COLLECTION Web Conference call with the PM and the Project Team,during which the PM will instruct the Project Team to collect, organize, and format pertinent CUSTOMER data for the creation of the TELESTAFF database. During the call,the PM will also review organization structure with the CUSTOMER.The CUSTOMER will provide a cross-section of data which the PM will use to create a database. • Database Review: Once PDSI receives all pertinent data from the CUSTOMER,the PM will create a TELESTAFF database.The PM and CUSTOMER review the initial database(via Web Conference).The PM will make recommendations to the CUSTOMER as to how to rework the database to accurately reflect the CUSTOMER organizational structure. The CUSTOMER will then spend time re-working the database. • Deployment Configuration:The PM will work with the CUSTOMER via Web Conference calls to perform basic configuration of TeleStaff, including work codes and rules associated with work code usage.After each call,the CUSTOMER will apply the acquired knowledge and complete the setup tasks. • Testing 8�End-User Training:Once the roster and work codes are configured by the CUSTOMER, rigorous testing must be undertaken by CUSTOMER. CONFIGURATION TESTING must include testing of all components that the CUSTOMER needs for Deployment of the roster,calendar, and work codes,which may include: phones, Contact Manager, Line Manager,Task Manager, E-mail Manager, Fax Manager, and the Gateway(in the case that the system is interfacing with a Third-party application). CUSTOMER will be responsible for creating a test plan, assigning super users to test the system,creating test scripts, and conducting any configuration re-work necessary to get the system ready. CUSTOMER is also responsible for end-user training(including creating a training plan, creating training documentation, and conducting super-user and end-user training classes). • Deployment: Deployment is typically in 2 stages: parallel testing for 2 pay periods,then full Deployment of the roster, calendar, and work codes in a production environment throughout the entire organization. ADVANCED 3 � � CONFIGURATION PLAN: The following tasks are part of the Advanced Configuration Process. Once the CUSTOMER has successfully deployed the TeleStaff Roster, Calendar, and Work Codes into a production environment,they can proceed to the Advanced Configuration Process to add intelligent staffing functionality to TeleStaff. At the end of this process, staffers will be able to automate intelligent staffing functionality in TeleStaff. • Review Project Scope: PM will work with the CUSTOMER to review project scope and objectives. • Staffing Process Review: PM will instruct the CUSTOMER on how to effectively analyze and document the current process the department follows in order fill any vacancies that occur. After the staffing diagrams are completed,a call occurs with the PM and the core Project Team to review the current staffing process. The current process is defined and, if necessary, revised and standardized within the department. • Advanced Configuration Training:CUSTOMER must dedicate appropriate resources to configuration training. The purpose of the ADVANCED CONFIGURATION TRAINING is to train the CUSTOMER on how to configure for intelligent staffing, have the CUSTOMER actually configure the data,and begin testing the configuration. ADVANCED CONFIGURATION-The CUSTOMER will have several Advance Configuration options,which are detailed below. The PM will work with the CUSTOMER to determine the appropriate resources to attend ADVANCED CONFIGURATION TRAINING. During this these session(s),the PM will work with the CUSTOMER to configure the CUSTOMER data base with more advance features of TeleStaff. ADVANCED CONFIGURATION OPTIONS: All classes are 5 days in duration Option A: at PDSI's training facility in Irvine, CA on customer's production DB Option B: at PDSI's training facility in Irvine, CA on customer's test DB Option C: at customers' location using customer's production or test DB Option D: held via a series of web-conferences on customer's production or test DB Option E: at PDSI's training facility remotely connected to customer's production or test DB CONFIGURATION FOLLOW-UP - There will be up to 4 half-day (4-hour) Web Conferences (maximum of 16 hours) with the PM to help the CUSTOMER complete and test the configuration. If the 16 hours allotted for this week are not used, they do not roll over into subsequent phases. • Testing and Training: Once TELESTAFF is fully configured by CUSTOMER, rigorous configuration testing must be undertaken by CUSTOMER. CONFIGURATION TESTING must include testing of all components that CUSTOMER needs for Go-Live,which may include: phones, Contact Manager, Line Manager,Task Manager, E- mail Manager, Fax Manager, and the Gateway(in the case that the system is interfacing with a Third-party application).CUSTOMER will be responsible for creating a test plan,assigning users to test the system,creating test scripts, and conducting any configuration re-work necessary to get the system ready. CUSTOMER is also responsible for any additional training(including creating a training plan, creating training documentation, and conducting super-user training classes). During the testing/training phase,the PM will be available to support this process for a maximum of 10 hours,which must be scheduled IN ADVANCE.These allotted hours of PM support will expire within a certain time frame(to be determined and agreed with CUSTOMER during planning)and, if not used by CUSTOMER,will not roll over after this period. • Production with Advanced Functionality: Go-live is typically in 2 stages: parallel testing for 2 weeks,then going into production with advanced staffing functionality. PM and PROJECT TEAM will review the PDSI TeleStaff Help Desk procedures. From this point forward,the Help Desk will be the first point of contact for technical issues with TELESTAFF. 4